TS1424 I'm being charged twice for the same order. Playtika coin purchases are a problem on Ipod. How do I get a credit for the coins I did not get?

Did anyone else have problems with in App purchases from an IPod? I get charged twice for the same order... How do I get a credit for the coins not received?

Try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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After sync my iphone4 to itunes i can't see the same apps on itunes that are on my phone. How do i make them show the same?

after sync my iphone4 to itunes i can't see the same apps on itunes that are on my phone. How do i make them show the same?

Hello Louise,
There are a couple of ways that you can download your apps to iTunes on your computer.
First, you can transfer your purchases to from your iPhone to your computer using the steps in this article:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/HT1848
Alternatively, you can download the apps directly from the iTunes Store using the steps in this article:
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
Thank you for using Apple Support Communities.
Best,
Sheila M.

ITunes charged my credit card to something i did not get where do i call to get this fixed

I tunes charged my credit card for something i did not order where do i call to get refund

Follow the steps here:
http://support.apple.com/kb/HT4201
Regards.

TS1424 Does anyone have any problems being charged twice for same purchase?

Anyone have any problems with being charged twice for same purchase?

Hi Brittany31,
Welcome to the Support Communities!
The link below will help you with this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Hope this helps!
- Judy

Why am i being charged twice for 11.04 and 11.46 when I did not purchase those songs, I used an itunes card 25$ and I still have 0.04 cents left?

Why am i being charged twice for 11.04 and 11.46 when I did not purchase those songs, I used an itunes card 25$ and I still have 0.04 cents left?
I couldnt redeem w/o an apple ID so when i did it asked for a credit card. And I want to discontinue and remove my account from itunes but it wont let me, there is no account discontinue or removal of account

Because too much time has passed I can't edit this into the prior comment, but here is the info regarding reverting to iTunes 11.0.2 (assuming you do have a time machine backup) from https://discussions.apple.com/message/22057703#22057703
W. Raider wrote:
Repairing permissions doesn't fix it.
I reverted to the previous version, 11.0.2.
1. Quit the new crash-prone iTunes.
2. Delete the app.
3. Restore v. 11.0.2 with Time Machine.
4. In your iTunes folder look for a folder called "Previous iTunes Libraries", find the latest one.
5. In the iTunes folder itself you'll see "iTunes Library.itl", delete it (or compress it and save a copy for later just in case.
6. Copy the newest .itl file in Previous iTunes Libraries to the iTunes folder and rename it "iTunes Library.itl".
7. Launch the older version of iTunes.
My crashing has seemed to have ceased with a revert to an older version. I noticed today that the newer crashing iTunes had been launched for hours but not playing anything, when I played internet radio it crashed within 5mins, fed up I reverted to an older version.
Btw, a simpler way to do this is to revert to older iTunes app, then hold Option when it launches and choose an older library.

I was charged twice for the same order!

I was charged twice for the same item; once for my online pre-order through BestBuy.com and again when I picked up the item at the Best Buy Store.
I pre-ordered an Xbox One - Day One Edition from BestBuy.com on 09/02/2013. I scheduled to pick up the item at the Best Buy Store in Eden Prairie after the Microsoft release date of 11/22/2013. On 11/25/2013 I arrived at the Eden Prairie Best Buy excited to pick up my Xbox One - Day One Edition.
The Best Buy staff had difficulty linking the pre-order to the in-store pick up. They couldn't confirm if I already paid for the item through BestBuy.com. They asked for my various email addresses and phone numbers and I was required to show them my ID which matched the name on the sticker which was placed on the side of the pre-ordered item. I waited 10-15 min at the checkout until the 3 Best Buy employees troubleshooting the transaction were satisfied. Little did I know, I was being charged twice for the same item! Once for my online pre-order through BestBuy.com and again at the store when I was picking up my item! The worst part is that during the confusion during the in-store pickup, the Best Buy staff created a new transaction ticket to complete the checkout. This created a new entry in their system which claimed that I picked up two Xbox One - Day One Editions! I would like to point out that the Day One Edition could only be obtained through the pre-order process, and only one pre-order was allowed per person! (This was Best Buy's Policy) My transaction involved only one pre-order number! (removed per forum guidelines) This makes it impossible to sell me (2) Xbox One - Day One Editions.
On 11/25/13 I received 2 paper documents along with (1) Xbox One - Day One Edition with serial number: (removed per forum guidelines) from the Eden Prairie Store.
1. A Best Buy Pick-up Acknowledgement for $536.36 for order number (removed per forum guidelines). This document did not contain a serial number for the item. The document was printed at 6:31PM.
2. A standard Best Buy receipt for $536.36 printed at 6:35PM. (4 minutes after the first document) This document did contain a serial number for the item: (removed per forum guidelines).
Now for the two charges:
1. The first charge on my card ending in 8754 was on 11/22/13 for $536.36 from BestBuy.com.
2. The second charge on my card ending in 8754 was on 11/26/13 for $536.36 from Best Buy Eden Prairie.
I noticed the additional charge error after I returned the item (that I was charged twice for -Serial Number: (removed per forum guidelines) on 01/02/14. I checked my account to make sure I was refunded and I noticed I was charged twice. At this time I spoke with the Best Buy Customer Service at the Best Buy Eden Prairie Store. They recommended I call the Best Buy number on the receipt to sort it out. I called the number and due to the holiday congestion I was unable to connect with a Best Buy Representative after waiting for an hour. I again contacted the Best Buy Customer Service at the Eden Prairie Store and they recommended I file a claim with my bank.(Wellsfargo)
I filed a claim with WellsFargo ((removed per forum guidelines)) but after 4 weeks the issue did not get resolved.
After the Wellsfargo claim failed I filed two new claim numbers with Best Buy in hopes that working with Best Buy:
1. Best Buy Claim # (removed per forum guidelines)
2. Best Buy Claim # (removed per forum guidelines)
I also printed the following documents on 06/1/14 and presented them to the store manager for review:
-Bank account statement showing the two charges 4 minutes apart.
-A Best Buy Pick-up Acknowledgement
-A standard Best Buy receipt
-The return slip from the return on 01/02/14.
-Screen captures of my email pre-order acknowledgement
-Screen captures of my email pick-up acknowledgment.
After spending 2 hours at the service desk I was denied a refund because Best Buy claimed two Xbox One -Day One Edition's were purchased by me, 4 minutes apart, however, Best Buy could only provide one serial number for the transaction. I stated that the claim could easily be settled if they provided the two serial numbers in their system that were sold to me with my signatures. They could not. It is frusterating as the customer because I know there was only one serial number involved in the transaction.
I then filed a claim with the Better Business Bureau. Best Buy responded that their records show no inventory adjustments therefore they will not issue a refund. To prove that they sold me two xboxs they could simply provide the two serial numbers that they received payment for. Best Buy will not do this because they know they only have proof of one serial number in the transaction.
I consider Best Buy's response unethical. I don't want to believe that they are in the business of stealing but their lack of understanding and willingness to entertain the possibility that they made a mistake is convincing me otherwise. If you can't prove you sold two items, you have no business in charging for two items. I can prove that I have been charged twice in error. I was also disappointed that they did not address the facts in my claim. Best Buy is losing a customer of over 20 years.
Thank you for your time in reading my message.

Hello Consumer777,
I sincerely appreciate the amount of detail you’ve provided in your post. It appears you’ve been dealing with this scenario for quite some time, and I thank you for bringing it to our attention on the forums.
I’ve reviewed your case history with Best Buy in regards to this issue, as well as the details of the Better Business Bureau (BBB) case that was opened. We provided our definitive response to the BBB and Best Buy’s decision on the matter has not changed.
Thank you for sharing your feedback on the forums.
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

The movie I rented at itune store failed to download. I tried to download it again, but it seems I would be charged again if I download. How can I download the movie I have already paid without being charged twice?

The movie I rented at itune store failed to download. I tried to download it again, but it seems I would be charged again if I download. How can I download the movie I have already paid without being charged twice?

Hello ktsuchiya
If you can get your rental to download by going to Store > Check for Available Downloads, then report the issue to the iTunes Store.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks for using Apple Support Communities.
Regards,
-Norm G.

Being charged twice for in app purchases with MY SINGING MONSTERS

this has gone on long enough and I'm sick and tired of hearing the same talk over and over again .
For some ungodly reason twice now I've been charged randomly for in app purchases that I have only purchased once ,I have made the purchase using a gift credit but have also been charged to my card which has declined the purchase ,I have contacted support and they say send an email with the details ,I've sent 4 emails and after many weeks am still yet to receive a call back ,the issue with the overcharge means my icloud account has been rendered unusable ,even previous purchases I have made cannot be restored aswell because my sons ipad is linked to my account his has been stuffed up too ,we can't even update our apps and to restore this I could make the payment ,out of principal I refuse to do so .
This overcharge problem has happened twice now ,the first time they said it was a system glitch and they credited my account ,problem solved ,but this time round after completing the instructions I was informed to do I'm still waiting for a fix
Ready to throw my iPad at the wall and go android
Regards Henshooten

We're not Apple, we're just other users like you who can possibly provide advice.
Was this an audiobook or was it an iBook? Audiobooks can only be downloaded once per payment. You can avoid multiple payments by transferring the files while syncing.
If it was an iBook it should have warned you about making a second payment. There are specific steps to downloading past purchases.
Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud and iTunes Match Availability by Country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
Select the iTunes Store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases.
Apple's sales policy is all purchases are final. You can try asking if they will refund but the decision is up to them. iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store

TS1424 I ordered bonus gifts for a PopCap game, and was told it didn't go through and I wasn't charged and I did not get the bonus coins. Later in day I got a receipt charging me for bonueses which I never got.

How do I disupute an online credit card transaction for a PopCap game, where I was charged but did not get coins.

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

6 hour to get a refund after being charged twice a...

Has anyone had a problem being charged twice?
I tried to renew my Unlimited Europe subscriptions. I paid by transfer the required €57.50 by bank transfer the next day i received an Email saying "Unfortunately, your payment failed, but don't worry, we didn't deduct any money from your account." & "Make sure you have enough money and try again." So I immediately sent €57.50 this time in two payment of €28.75 only to find out a few days late the origin €57.50 and the 2x€28.75 had both been taken from my bank account.
I then got in touch with Skype the only way possible via live support. I had to stay on Live support for 6 hour and as treated like an idiot. i had to send my bank account detail 6 times and had to deal with 4 different agents For which I was told "Rest assured that the previous agent whom you've chatted with (Kenneth L.) will be coached accordingly"
I thought they would compensate me and was also informed "the payment of your subscription's next recurring charge since it has already been paid for" I thanked them but was i would have to pay for my next recurring charge "your next recurring payment date will be on March 27, 2014"

When am i going to get a responce to this?
Hello,
Noted and forwarded for attention.
SKYPE MODERATOR & BETA TESTER
TIME ZONE - US EASTERN - PHILADELPHIA PA USA - UTC/GMT MINUS 5 HOURS
I recommend that you always run the latest software version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I don't respond to unsolicited Private Messages. Thank you.
Edited only to change font and typeface of poster's enquiry, to differentiate from copied-and-pasted text inserted.

Being charged twice

Hi, I am being charged twice for my subscription to the AFL live pass. Once on my tablet and once for my phone. I log in to manage the subscriptions and delete and it says I have no active subscriptions? Telstra can't help me and there is no number to contact anyone directly! I can't seem to cancel this bloody subscription and this has been going on for months. Anyone know how I can get into contact with someone with any suggestions? I think the only option is to cancel my bloody credit card!!!! Thanks in advance guys,

Can you let me know the following
- did you sign up via the app or the website
- do you have one or two usernames.

Being charged twice. I

Help: I am being charged twice for my subscription my screen name is iceywhite and I signed up for one Premium account my email is [removed for privacy]
I could not find a number to call. I was just charged two charges of $25 equaling $50, instead of only one charge of $25. Is this sone kind if business trick to make more money? I've looked everywhere for a number to call! Someone give me my money back !

Here's a link to a procedure:
http://www.ehow.com/how_5590751_refund-itunes.html

TS1424 I was billed twice for an app. How do I get a credit for one app?

I was billed twice for an app. for the itouch. How do I get a credit for one app?

Contact iTunes Store support staff through the report a problem links in your account history or,
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html - Apple states all sales are final, but you can ask.

HT1657 I tried to rent a movie but it didn't download successfully. However I got charged. How do I get a credit for this rental?

I tried to rent a movie through iTunes for my iPad, but it didn't download successfully. However I still got charged. How do I get a credit for this rental?

Morning mjvzang,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Hope this helps,
Mario

HT201272 I have always had and used the same Apple ID, so where are the rest of the songs I bought from itunes? I've bought at least 400 songs and I only am being able to download 178. Where are the rest of my purchases?!

I have always had and used the same Apple ID. I have changed credit card information on my Apple ID account several times though. Does that make a difference when downloading past purchases? I'm very angry at Apple and Itunes because I have been using itunes since 05/2005 and I do not have even close to the amount of songs and albums that I have purchased from itunes. If the credit card info does make a difference even though the account is the same one then itunes needs to make sure to notify users of this because I am not the only one who is wondering this same thing. I have numerous friends who i've talked to about this and they say the same thing, that they too have songs purchased in the past that have disappeared when trying to download past purchased items. It should not make a difference. $12 is $12. Especially since I have ALWAYS used the same account. If itunes does not change their ways, I will not be purchasing songs or anything else for that matter from them ever again. I will go back to buying CDs where I KNOW that it will always be with me and I don't have to deal with this. I will also make sure to find a better more reliable source to download music from and will make sure everyone I know and come in contact with knows what it is and how much better it is than itunes. There should be no experation date on the music I PURCHASE, nor should there be any other little loop holes that allow itunes to rob us of rightfully purchased products. What's the deal itunes??

mannyace wrote:
Thanks for the response.
So I basically won't run into any trouble? I
There should be no issues. Its designed to work like that. You don't change Apple IDs just because you get a new device.
mannyace wrote:
Thanks for the response.
Is there any chance that the phones can fall out of sync?
Unlikely. But nothing is impossible. Though I don;t see how that would happen. As long as both are signed into the Same Apple ID / iCloud Account they will be N'Sync. (Bad Joke)
mannyace wrote:
Thanks for the response.
If I get a message or buy an app or take a photo on the iPhone 5, how do I get those things onto the iPhone 6?
If you buy an App, you have 2 ways to get it to the iPhone6: If Automatic Downloads is enabled in Settings->iTunes & App Store, it will automatically download to the iPhone 6 when you buy it on the 5 and vice versa if you buy it on the 6, it will download to the 5.
Alternatively, you can simply go to the App Store App->Updates->Purchased and look for the App there and download it. Purchased Apps will not require payment again. i.e They'll be free to download to the iPhone 6 once purchased.
SMS Messages will sync over using Continuity as long as they are on the same Wifi network. Otherwise, restoring the iPhone 5 backup to the iPhone 6 will transfer all messages received up until the backup was made onto the iPhone 6.
Images, can be transferred either through Photo Stream
My Photo Stream FAQ - Apple Support
Or any Cloud service you want such as Dropbox, or One Drive.
mannyace wrote:
Also, something i forgot to ask initially: Should I update the iPhone 5 to iOS 8 first or does that not matter?
If you want the Continuity features as explained above you need to update the iPhone 5 to iOS 8. Otherwise its not all that important.

TS1424 I'm being charged twice for the same order. Playtika coin purchases are a problem on Ipod. How do I get a credit for the coins I did not get?

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