Workitem with one agent in her log, appear in the workload of another agent
Hi all, I have a problem in ECC, checking the workload of one agent with transaciton SWI5 I found that the agent has 2345 workitems pending for approval, all of them of the task ts00007989 (Outbound, error handling with IDoc), but if I check the log of some of that workitems it has another user in responsible agent.
the user that appear in log is a valid user in suo1d transaction.
Any ideas what might be the reason?
regards
Gerardo
Are you checking the log of workitems that have already been executed by the agent..? If that is the case then there is a possibility that the same workitem is sent to both the persons i.e., one whom you are checking in SWI5 & other who is appearing as responsible agent in WF log. Out of the 2 persons the one shown as responsible agent in WF log should have executed the
workitem..
Check from workflow step whether they are using multiline container to pass more than agent for the step.
Rgds,
Bharath
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>>>
From: Andy_DeWees<[email protected] du>
To:novell.support.zenworks.endpoint-security-management
Date: 2/5/2009 12:52 PM
Subject: I have installed the agent 10 or 15 times and one installation hasfailed, no error appeared during the installation but I am havinginconsistent issues with my ethernet card not working here and there. Werebooted and can log into Novell client but the login prompt did not appearfor ESM client or the icon was not in the systray. Everything seems towork, besides at times (a couple times today) it terminates his ethernetcard/connection. I would re-image his computer but he has severalapplications and
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