1 year warranty / apple care

ive just got this macbook through a friend of a friend.. it was bought in october 2007 so is still within the first year warranty and it also has 3 years apple care bought for approx £50 with a student discount... im not a student but was told that's okay coz i wasnt the one who bought it...
the orginal owner is sending of the info to get the transfer of ownership done this week...
but im having a problem with it (set up assistant just keeps popping up over and over and i dont know how to get out of it).... i didnt get any apple care info with it - should i have? i dont know who to call or email to get this problem fixed...

You should also have the AppleCare plan transfered to you so you could get help though them if needed.
AppleCare Protection Plan - Europe
6. Transfer of Plan
You may transfer this Plan to a new owner of the Covered Equipment by sending or faxing
notice of transfer to Apple Customer Support, Hollyhill Industrial Estate, Hollyhill, Cork, Republic
of Ireland (fax number: +353-(0)21-428-3917). You must provide the Plan Agreement Number,
the serial numbers of the Covered Equipment being transferred, proof of purchase of the Plan,
and the name, address, telephone number and email address of the new owner.

Similar Messages

First year of Apple Care

If I have a defective battery, does the standard first year of Apple Care cover that?

The first year is your standard base warranty that comes with the Mac even if you don't buy anything else. If you want coverage for the following 2 years, you need to purchase and activate the AppleCare extension BEFORE the base warranty runs out.
As for battery coverage, yes it will be covered by the base warranty. Just take the Mac to an Apple Store or an Authorized Service Provider. You can check the coverage and service options here, with your serial number:
https://selfsolve.apple.com/GetWarranty.do

I Paid For 3 Years Of Apple Care And Nobody Can Figure This Out...

http://vimeo.com/10417687
This is what my monitor started doing within a few weeks of owning it. I'm going on 2.5 years now. Just had a tech come to my house for about 4 hours trying to figure it out. Apple wants nothing to do with it. I've called them many times and have always been told to call them back and never get beyond that. Apple looked at this video I posted and maybe got scared? lol. I have no idea. I think they should just get rid of the problem already as I work at home and have lost allot of $ because of this issue.
Why can't anything be done?

Hey, Apple.
Please do the right thing here and help out. 2.5years of this! With Apple "Care". Why do you keep talking with me on the phone telling me you'll look into it and then never getting back to me? Every time I call you guys tell me the exact same thing and nothing gets done.
I have the calls recorded on Skype. Do I have to make them public on youtube along with this situation in order to get anywhere?
Please give me the service I paid for.

Warranty / Apple Care question

Does anyone know whether installing my own upgraded hard drive would void my Apple Care extended warranty?

I apologize for posting in the wrong forum but thanks for answering my question anyway.
Yes, the question is about a Powerbook G4 Laptop that I'm asking about. And the warranty expires on Feb 2, 2008. Unfortunately I've already replaced the internal hard drive so I guess that's moot anyway.
Oh well...

Warranty Apple Care

Hi,
I've got a issue with my macbook pro and it needs to be fixed. Now I can't find the "purchuse-mail" from apple which I got about 2 years ago. Am I somewhere registered or my divice? Or can I reprint this proove that I bought the macbook pro myself at the internet apple store? I bought a applecare with it so maybe this is enough?
Thanks for your answer....

Thanks, I've seen that and all has these green marks so all should be still covered. But I think in the shop I need to bring a paper or something or is this overview online good enough?
Thanks again for that AMAZINGLY fast answer!
QUOTE:
Keep Your Sales Receipt and Proof of Coverage in a Safe Place
Please put your product's sales receipt, and if applicable, AppleCare Proof of Coverage document in a safe place. You may be asked to provide a copy of these if there is any question as to your product's eligibility for service coverage under the warranty or AppleCare service contract......
QUOTE END.

I just returned one of my ipad, can I get some credit back on 2 years contract apple care?

I bought an iPad 2 for my mom, she couldn't use it because the windows keep running away from her. that's why i have to return it

There aren't any windows on an iPad, so I'm unclear on what's going on. I imagine she's probably accidentally triggering a multitasking gesture, which can easily be turned off in Settings -> General.
However, if you're dead-set on returning it (or have already returned it), you will need to contact Apple about a refund on the AppleCare contract. How long have you had (did you have) the device?

Apple care/ American Express Warranty - Worth it?

My year is almost up as far as the warranty goes, and I purchased this on my american express card which doubles the warranty.
I've only had to call apple once and this was a battery issue, they sent the battery overnight(excellent service)
My question is if something like this occurs again, something small but important(cdrom,battery) - will I have to contact apple or american express?
I am debating on should I get apple care, if it is a huge issue I am sure I could just send it back to amex, but if its something small, does anyone know how this works?

If you don't have Apple Care and your one year is up, you'd contact American Express. They may have you get a repair estimate, and then they'd decide whether to pay for the repair, replace the item, or reimburse you for the original cost. (You would need to have all of your original receipts and not be behind in paying your bill at the time you filed the claim.) More info can be found here:
https://www124.americanexpress.com/cards/cda/dynamic.jsp?name=BuyersAssuranceCCSGFAQ&type=intFAQ
Now, what happens if you buy Apple Care? (I purchased my MacBook with AmEx and bought Apple Care at the time, so I wondered that myself.)
This is what the Buyer's Assurance Plan says (on page 2):
"If you purchase an additional service contract or extended warranty with a product which is otherwise eligible under the Buyer's Assurance Plan, and the combined coverage provided by both the original manufacturer’s warranty and the purchased service contract does not exceed five years, then the product is eligible for coverage under the Buyer's Assurance Plan. The Buyer's Assurance Plan will extend the warranty time period and mirror coverage of the original manufacturers' warranty up to one additional year after both the original manufacturer’s warranty and the purchased service contract have expired. ... "
Since the Apple warranty is one year and Apple Care adds three years, the Buyer's Assurance would be tacked on when the Apple Care ended. However, it's not really clear from the way that is worded whether or not you'd have to buy the extended warranty at the time you bought the product. That would be a good question to ask American Express.
The Buyer's Assurance Plan also says (page 2):
"If you buy an additional service contract or an extended warranty for a computer, computer component or part that already comes with an original U.S. Manufacturer’s warranty, unless such coverage is provided from and
administered by the original manufacturer, coverage under the Buyer’s Assurance Plan does not apply."
Since Apple Care is provided by Apple, it would seem that this exception would not apply. That would be another question that might be worth asking American Express.
The American Express Buyer's Assurance plan can be found at https://www124.americanexpress.com/cards/benefits/includes/pdf/buyersAssurance20 03.pdf

What will happen when my Apple Care expire? Can I get another one?

I just go my MBP 17" 6 months ago and I already had some quiet serious issue with that machine (motherboard replacement). I have also Apple Care. I wish to keep this machine as long as it is possible (5 years or so) and my question is can I buy another 2 or 3 years of Apple Care when the current one will expire? I don't want to be left alone, without any coverage and paying hefty prices for reparations. What are your suggestions guys?
Thanks for any answers.

AppleCare is a one-time extension of your warranty. You cannot extend your warranty beyond your initial AppleCare term through Apple. You may be able to find third party vendors to provide extended coverage.

Apple care question

Hello all,
I bought my Imac last month. I know it comes with 90 days of free support. However after the 90 days are over, do I have to purchase AppleCare? Is it obligatory to purchase applecare once i purchased my imac? Can I purchase applecare in lets say one year from now?
Please advise

The original one year limited warranty allows 90 days of phone support. Apple Care extends the warranty an additional 2 years for a full 3 years. *It also extends the phone support for the full 3 years.* Apple Care can be purchased and activated anytime during the 1 year limited warranty up to the day before Apple lists as your purchase anniversary.
If you go to the Apple Support page, in the lower right corner is a field to enter your Mac's serial number to find out the date your warranty expires. You would need to purchase and register your Mac with Apple Care before this date.

Battery life suddenly terrible, apple care expired in September but still 10 months on my contract?

Hi there,
I'm wondering if there is anything that Apple can do for my iPhone 6? I first got it in September 2012 (2 years and a bit ago) and I purchased apple care. I had previously replaced the battery because it did the same thing. The battery life depletes in less than a couple hours even if it is fully charged, and if I am outside in the cold, the phone will shut off even if there is 50% or 40% of the battery life remaining.
Please let me know if there is anything. I know that the laws in Quebec are different because we have legal warranty here which means that even without Apple Care I should be able to get help for this.
Please let me know if you have any advice or help as to what I should do!

Since I am from the US, I cannot comment on Canadian laws. If you have an issue with Canadian law and Apple, then I suggest you address that with the Apple store. What I was saying was if you let someone other than Apple open the device, then it voids warranty and post-warranty support. If Apple made the replacement, then discuss it with them.
Your statement to the other poster about phone support; unless you purchase Apple Care Plus, complementary phone support for the iPhone is only 90 days, whereas the warranty is 1 year. Apple Care Plus extends both to 2 years. Those are the Apple standards, but could differ in your country. To understand that, you would need to look up the warranty info for your country. You can find that at http://www.apple.com/legal/

Does apple care provide general servicing

If i have the 3 year extended apple care warranty can I bring in my macbook to the apple store regularely to have it checked out and serviced?

No - but if you do encounter a problem, Apple will fix it for you. No 'general maintenance' though...
Clinton

Is the power adapter covered in the 3year extended Apple Care?

Is the power adapter covered in the 3year extended Apple Care?
I've only had my MacBook Pro around 18 months and the power adapter has split (exposed wires) even though the charger has never left the house and has stayed plugged into the same plug socket every since i've had it.
Is this something Apple would fix/replace under the 3 year expended Apple Care Warranty I have paid for?

You could call and ask considering your description.

Transferring apple care to a new user

Hi,
I sold a MacBook Pro with over 2 years of Apple care - but looking through the support pages I cannot find a simple answer to how to do it. I have the serial no and the policy no - just don't know where to do it ....

You have to transfer AppleCare to the new owner. Read here:
1 0 . T r a n s f e r o f P l a n
With Transfer of Covered Equipment to New Owner. Subject to the restrictions set
forth below, you may make a one-time permanent transfer of all of your rights under the
Plan to another party, provided that: (a) the transfer includes the original Proof of
Purchase, the Plan's Confirmation and all of the Plan's packaging material, including
printed materials and these Terms and Conditions; (b) you notify Apple of the transfer
by sending, faxing or e-mailing notice of transfer to Apple Inc., ATTN: Agreement
Administration, MS: 217AC, 2511 Laguna Blvd, Elk Grove, CA 95758, U.S., fax number
916-405-3655 or [email protected], respectively; and (c) the party receiving
the Plan accepts the Terms and Conditions of the Plan. When notifying Apple of the
transfer of the Plan, you must provide the Plan Agreement Number, the serial number of
the Covered Equipment being transferred and the name, address, telephone number and
email address of the new owner.

Repeated Superdrive failures - does Apple care?

My superdrive has failed, 8 days after expiration of the three year Apple care plan. This is a replacement drive, as the original Superdrive failed and was replaced a little more than a year ago. Another computer, an eMac purchased in July 2004, has also had to have its Superdrive replaced. Apple telephone support was completely unhelpful, because the three years of Apple Care coverage had expired. I guess I'll have to gut it up and pay for a replacement drive, but I'm more troubled by the timing of this failure (planned obsolescence?) and the fact that I've had three Superdrives fail in three years. I will someday want to replace my computer, and I've got another Apple-user headed off to college next year and I'm starting to wonder about Apple's reliability, at least for Superdrives. And yes, I know they're third-party produced, but Apple sure isn't doing much to help me. Anybody have any advice?

Wow, I'm sorry that you've had such bad luck. I have an iMac G4 1GHz with a Sony Superdrive (Sony DVD RW DW-U10A) that has also been acting up for about the past 2 years.
A year ago, I purchased a drive from Amazon.com (Marketplace) that was supposed to be a replacement. It turned out that the drive was bad so I had to send it back. When I had my machine all torn apart, my friend dusted the lens on my Sony drive. We put it all back together and it seemed to work fine. About a year later, it's started acting up again. My drive has had very light use in the 3 years that I've owned the computer. I'm sure that I've burned 5 DVDs or less and maybe a total of 10 CDs. It's doing the 'kerchunk' thing when trying to read CDs now.
I've given up and decided to take it apart again and replace the drive. I ordered a drive from this site -http://www.mcetech.com/dvdr16xdt-d.html, and also ordered memory for the factory memory slot (512MB) from this site - http://www.memoryx.net/.
I did not extend my AppleCare after my first year of ownership and always kicked myself for not doing this. I'm really sorry that your drive died 8 das after the expiration. Have you tried calling 800-SOS-APPL and explaining your situation?
I'm not sure why Apple has not addressed the problem of super drives with the flat panel iMacs. We've been talking about this on the boards for at least 2 years and I've yet to see anything in the media about this.
Sony did make my drive so I suppose that I could complain to them about the failure. I'm just tired of the whole thing, and hope that my replacement drive will fix my problems. I would also like to purchase a new Mac but I'm a bit scared off by all of the battery recalls.
Other than the super drive issue, I've been very happy with my iMac. I'd like to upgrade to 10.4 though and really need a working drive to do so.
Again, sorry to hear about your troubles. You're not alone but I don't think there is much that we can do about this.
iMac G4 17 FP Mac OS X (10.3.9) 784MB RAM, 80 GB HD, 5G iPod

Apple care transfer from person to person

I'm thinking of buying a MacBook Pro form another person, the MacBook has 3 years of Apple Care, does the Apple Care transfer over to me?
Also is a cracked TrackPad (Working) Covered?
Need a reply ASAP

Jack I notice you are in UK. Me too and I just bought a lovely MacBook Pro from eBay but a couple of weeks or so ago I had an unpleasant eBay transaction when I tried to buy a MacBook Pro from a person claiming to live in Scotland, near Glasgow.
The only reason I mention it is that it too was boasting 3yrs Apple Care which is slightly unusual in a secon-hand machine because Apple Care has decent resale value in itself. It was a late 2011 Macbook Pro. The seller refused to send the item even though I'd paid for it. They listed Paypal as an acceptable form of payment but in fact they were not registered and kept insisting that I pay by bank transfer instead. This breached eBays policy and I was becoming suspicious.
After a couple of days of eBay emails to the seller where I suggested we could find some sort of work around I cancelled the eBay payment. I left a feedback comment on the sellers rating card with a message that read: "In this transaction the seller lacked integrity. Full email thread on request". He then left a wholly very personal, unjustified, mean and nasty message on my ratings page so I reported the incident to eBay.
A couple of days later I received an eBay email from an eBayer that I'd never heard of saying he'd seen my ratings feedback message and that he was about to buy the MBP from the same guy but that he'd become suspicious because he was trying to get him to pay by bank transfer even though he'd claimed in his listing that he accepted Paypal. The new buyer eventually withdrew his offer and also reported the seller to eBay.
The following week I received an priority email from eBay saying I should not pay this seller under any circumstances. A few hours later I checked and discovered that he was no longer a registered eBayer so I think he must have been banned or suspended. This story sounds like it ended well doesn't it? Read on...
Perhaps a week after receiving the priority email I received an eBay email from yet another eBayer that I didn't know, asking me about the same seller, based on my feedback comment on his feedback page. On this occasion the poor buyer had paid directly into the seller's bank account a week earlier, persumably just before he was banned or suspended, but hadn't received the MacBook Pro and was getting worried because he could no longer contact the seller all his calls and messages remained unanswered.
I don't mean to cast aspersions on the seller in your case but my story is a salutary lesson that there are unscruplous people out there. dealing in second-hand Macs (or possibly non-existent Macs and and we need to be careful. If your proposed purchase is Kosher best of luck with your new MacBook Pro. if, however, any of this does in fact sound reminiscent of your situation and you would like to contact me securely and in private you can do so through my eBay email, user name Audiodromuk.
K

1 year warranty / apple care

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