13 Weeks still fault with my phone line

Well what a nightmare did I think 13 weeks later and still have a fault with phone line. Had around 15 dates for this to be fixed excuses after excuses really don't know what to do next so annoyed

Thanks mariek666,
Do you pay talktalk your line rental or BT Retail?
if it is talktalk then As this forum is for BT Retail customers only and you are with talk talk then you will need to raise it with TalkTalk themselves.
The lines are maintained by Openreach for all ISPs/CPs such as talktalk, BT Retail, Sky, EE, ect...
However even though Openreach is part of the BTplc Group, Openreach are a completely different line of business and have to treat all ISPs/CPs equally.
Openreach also only communicate with ISPs/CPs such and do not talk to end users such as you and me.
I'm afraid you will need to raise this matter with TalkTalk if you pay them line rental.
Link to talktalk contact page:http://www.talktalk.co.uk/contactus
Link to learn more about who Openreach are: http://www.expect.openreach.co.uk/faqs/
Hope you get it sorted soon.
Cheers
jac_95 | BT.com Help Site | BT Service Status
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Similar Messages

Issues ordering with 2 phone lines on one account.

After being on the phone for half an hour on Friday the woman seemed to understand everything but we got no confirmation message so I called again today and after spending an hour on the phone was told to call back tommorow.. Not getting my hopes up of it working.
The lady didn't seem to really know how to place orders when we had 2 diffrent phone lines on the same account.
Currently we have 2 phone lines, one without broadband and one on BT Broadband "Upto 8Mbps" and recently Infinity became available in the area. We want to get Infinity setup on the line that has no connection and once it is up and running cancel the current Broadband and the phone line it is on. I understand this will incur a £30 fee to remove the broadband (not sure if theres a further fee to cancel the phone line, the lady didn't mention one though).
On Friday the lady we talked to also said we would have to pay extra to keep the current call plan with Infinity doing this method but the lady I talked to today didn't mention it.
The forum mods are pretty good on here so I was hoping they could sort it out as I'm starting to lose hope..

After spending about an hour on the phone today it seems we got it sorted out.
Apparently you can't have 2 broadband packages on one account even with 2 phone lines so we had to get a seperate account setup just for the Infinity broadband. Once we cancel the old broadband though apparently we can merge it together and the price will go from £30 down to £26.
We wasn't given the account number for the new account but I assume it wont be an issue when the time comes to merge the accounts (however we do that I'm not quite sure).
But we got the confirmation email so I assume everything is okay... The Openreach engineer will be coming a week later than the original date we had planned but it will do I suppose.
Thanks

How do I report a fault with my home line?

Just thought this was as good a place as any for this little tidbit: if you're having problems with your phone line service like not being able to make or receive calls, or your line is crackly and drops out the people you need to talk are our Fixed Line Faults team on 132203. However sometimes the phone isn't convenient for you. That's why we also have our https://go.telstra.com.au/helpandsupport/-/reporting-a-fault-with-your-home-phone-line
Using that form, we can identify a number of common faults and if it's required we'll ask you to fill out some details so we can call you back. Of course if your problem doesn't fall into any of the categories on the form then your best bet is to give us a call on 132203 and talk to someone to work out exactly what's going on with you over the phone.
I hope this helps, and if you have any thoughts about this or think I've left anything out feel free to comment away!
-Dylan

Hi, Phone lines been reported as down again. Sigh... I think we're up to the fifth time in the last 30 days that it's gone down... (Stopped counting the number of times over the last three months). Haven't even reported the times that one of us has got up in the middle of the night as the hands free set's been beeping registering a lack of dial tone. Sometimes it's back up again by break of day, othertimes - not so much. Bit over it really, wish Telstra would just fork out for whatever piece of equipment up at the main road branch pegs out whenever we've had more than an inch of rain. You get that a bit in the tropics. Airlie Beach has spectacularly bad phone service and roads.... As you're meant to phone and report on 132203 if the lines been reported as faulty in the last 30 days, I've spent way too much time on that number. I've actually just had that number on speakerphone on the mobile for the last five minutes. I've almost given up reporting line faults, have Telstra given up answering them too?? I've never been a conspiracy theorist, but are you lot trying to get us all to move to Skype and mobile?? Does Telstra own Skype shares?? Is there such a thing as Skype shares??? Whatever... Could you just fix the line already???

I replaced my phone at apple y'day, due to a broken screen. Brand new phone, but i am unable to connect to wifi, at home or work, so presuming its a fault with the phone? not router, i have also done a software update, is there a solution? thanks

i replaced my phone at apple y'day, due to a broken screen. Brand new phone, but i am unable to connect to wifi, at home or work, so presuming its a fault with the phone? not router, i have also done a software update, is there a solution? thanks

Hi Eric,
What message do you get when you try to connect?
Cheers!

Fist day with BT. First Fault with the phone. Un...

So, I moved my phone and broadband from Sky and today took BT Infinity 2 and phone from BT. Notificatoins right from ordering up until today have been excellent - BT really have that down to a tee -it's great to be informed at each step of the ordering process.
Activation date was today and all is working well.
Well, that is except for the phone, which can dial out, and you can call in, but if you do, we get a long constant ring instead of alternate rings. It just doesn't stop. Until I pick up the phone.
I plugged the phone directly into the test socket. Same issue.
I tried the online check. No problem with the line.
I called and they checked. No problem with the line.
I then spoke to someone on the helpdesk who was even less help than a chocolate teapot. He tried to tell me that it was something to do with my sync speed and it will all be sorted by the 10th!
What's sync speed got to do with my phone ringing funny?
Another 10 minutes of bull**** and I eventually hang up. Some things just never change. I remember the BT Call Centre being like this years ago.
Now, I still have the issue. So, some questions:
- Even though all my order says completed, could it be that I need to wait until tomorrow for this to work properly?
- I can no longer see when I have a missed call. Previously, the phone would give me the missed call icon. Worked this morning when I was on Sky. Now, nothing. Could that be a setup thing, too?
Not related to the phone, but still frustrating is the fact that I've registered 3 iPhones for BT SmartTalk. They all have different numbers (obviously!), yet when I register them, they are all registered against the first number that I registered. Is that right? Surely not.
Now don't even get me started about having to pay for caller display and basic 1571...
For now, though, can anyone shed any light on the endless ringing issue and the SmartTalk issue?
Thanks.
Solved!
Go to Solution.

Hi mattanorak
If the BTCare team are looking into this for you they should get in sorted out soon. Let us know how you get on and if you need a hand the Mod team will be happy to help.
Thx
Craig
BTCare Community Mod
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Getting FiOS next week... 2nd Phone line Question

We just signed up for FiOS Triple play and will be installed next week... We have two phone lines (on seperate accounts) coming in the house... the FiOS rep said that they can hook up one during install and that I have to call after install and have the second account merged into the FiOS acct for an additional $10/month... is this true? Or do I have to sign up for another phone package at an additional cost?
If there is a VZ rep who can assist me that would be awesome or someone who has had this experience to walk me thru it..

We can help you out with your inquiry. I have sent you a private message to get some account info from you.
Anthony_VZ
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HP Officejet 4500 with UVERSE Phone lines

Why can't I get my HP Officejet 4500 J to work with my UVERSE phone line?

Hi there and welcome to the community, @hipmom
I would like to do my best to try and help you! Could you please fill me in on some more information so I can better understand what the issue is? From there I will do some research and get back to you!
Please let me know:
1. Which Officejet 4500 model do you have?
HP Officejet 4500 All-in-One Printer - G510g
HP Officejet 4500 Desktop All-in-One Printer - G510a
HP Officejet 4500 Wireless All-in-One Printer - G510n
HP Officejet J4500/J4600 All-in-One Printer series
HP Officejet J4540 All-in-One Printer
HP Officejet J4550 All-in-One Printer
HP Officejet J4580 All-in-One Printer
HP Officejet J4660 All-in-One Printer
HP Officejet J4680 All-in-One Printer
HP Officejet J4680c All-in-One Printer
HP Officejet 4500 All-in-One Printer series - K710
HP Officejet 4575 All-in-One Printer - K710a
2. Which operating system are you running?
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
3. What is the problem exactly with the printer on your Uverse phone line?
(Cannot print, scan, copy, fax, etc)?
I hope to hear from you
R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Still Waiting for a phone line

We informed BT at the end of February, of our intention to move to a new property in March.
Our old line got disconnected 13th March, ready for the new one to be switched on 16th March.
When we took over the new property on the 6th March, the builders had left the blue rope hanging out the front of the house, ready for the engineers to pull the phone line through. This was for all 4 properties on the new development.
16th March came, nobody arrived. This is where it all went down hill.
Message after message from BT/Openreach with delays after delays. Having messages saying they couldn't get hold of me (no missed calls on my mobile) but they would be in contact within the next couple of days.
BT fibreoptics were installed on the main road in front of us in 3 days!!
Having spoken to my neighbours about what days they have been given by BT are all different to what i was given. What a shock!!
My wife has been with BT for over 20 years and this is what we get.
Having spoke to another Communications company, was told that they can't do it (blocked)
I've spent a fortune on phone calls and using mobile data. Travelling to parents to use their internet.
This day and age, this shouldn't be happening.

Hi YogieBear,
Welcome to the forum and thanks for posting, I'm sorry about the delay getting your line connected. It sounds like Openreach haven't got the network ready yet and I apologise for any inconvenience caused by this.
We can chase them up to find out what's happening if you send me over your order details using the 'contact the mods' link in my forum profile. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Can I send a fax over the internet with no phone line from a Mac?

Disclaimer: Apple does not necessarily endorse any suggestions, solutions, or third-party software products that may be mentioned in the topic below. Apple encourages you to first seek a solution at Apple Support. The following links are provided as is, with no guarantee of the effectiveness or reliability of the information. Apple does not guarantee that these links will be maintained or functional at any given time. Use the information below at your own discretion.
Yes. Several Mac compatible solutions exist to send a fax to a fax machine using the internet instead of a phone line:
eFax
Fossi
Faxzero and FaxSV
ClickFax
4sightfax
Note: None of the solutions here have been tried by the author of this tip. If you want to know how well it might work with your system feel free to ask on the Using Mac OS forums of the board closest to your operating system.
Do you want to provide feedback on this User Contributed Tip or contribute your own? If you have achieved Level 2 status, visit the User Tips Library Contributions forum for more information.

MIG,
What is the URL to the website? Is it an FTP site? The articles you referenced are for specific transfer protocols. If the stie you're trying to get to doesn't follow these protocols, then you'll get the error you're seeing. You may have to use ActiveX to control IE and download the files programmatically.
Chris C
Chris Cilino
National Instruments
LabVIEW Product Marketing Manager
Certified LabVIEW Architect

5 months + and still waiting for a phone line

27/05/2013 Placed order for line and broadband. Paid for 1 year service in advance.
This was to reconnect a line I had cancelled in in January as we started a major re-fit/renovation at our house and were out of it for 4 months. Transferred line to a new address at this time (different exchange)
18/06/2013 Engineer scheduled to visit. - Waited in for 6hours, no one turned up, no contact made
19/06/2013 No one got in touch. I telephoned. Problem with line. New appointment made for Monday 15 July 2013
15/07/2013 Engineer did not turn up, no contact made again after waiting in most of day.
16/07/2013 I called and told work on line not completed. They needed to do external work. Given assurance I would get a call on 21/07/2013 as work scheduled to be completed by then. It had been accelerated (had been told this before come to think of it)
21/07/13 No one called, again
22/07/2013 I called and told work still not completed but would be by 25/07/2013 so to call back and arrange an engineer visit appointment
25/07/2013 I called , told work still not completed, would get a call by 29/07/2013 when work will be completed – to arrange another engineer visit. I filed online complaint
29/07/2013 no call. I called, no update, call again in 2 weeks
Numerous calls in August, and 2 online complaints. Now getting texts telling me there is no update and promising to get in touch by a certain date, they don't. New line needed as exchange reached capacity. Old line no good, have to lay a new one. Still being told order will be accelerated. Still waiting for the "advisor in our delays team to monitor the job and contact the engineers for a full investigation to be done so we can provide you with an accurate update."
Still more calls in September along with numerous calls (me) and 2 from BT to say they have no update!
Still being told the biggest load of rubbish as an excuse, eg me "but I had an active line in January" you "ah that is openreaches fault, they come and physically rip out and remove the wiring if a line is cancelled" or: BT- "we cant talk to openreach ourselves, we can only email them" me - "that's funny as your colleague on the last call claimed to have spoken
with them after leaving me on hold for 5 minutes"
October. Called today. ( now have a telephone number with a PIN number) Still no progress. They started digging on September 5th according to one email. I asked were they using a tea spoon, they even replied in email NO!
What am I supposed to do now. I am to get an update "tomorrow", but going by all previous updates it will be we will call again in 10 days - the don't. Time spent waiting for engineers - 2 days, time spent on phone/emails etc - 5+ hours.

Hi MCM66,
Thanks for posting and welcome to the community!
Sorry for the problems you've had getting services reconnected. Hopefully the renovations were well worth it!
I can help sort everything out from here. Click on my username and under the section "about me" you'll see the link to "contact the mods".
Whenever we've received your details we'll take it from there.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Do VOIP systems work with regular phone lines?

Hey there, I'm an old phone tech and I'm looking to expand from regular telephone systems into the VOIP market.
What I need to know is whether a VOIP system can be hooked to regular dial-tone?
I basically want to hook the telephone numbers into the system, let the phones in my customers office have access to these lines, and use the VOIP side of things to connect a remote office on the other side of the state.
I need to be able to connect anywhere between 1-20 phone numbers and 1-60 telephone sets.
Can anyone help me out or point me towards a model that will do this?

Always good to see an old PBX tech embracing the new and wanting to understand this sort of technology.
PBX's and analogue voice ports work fine together, we have made many grumpy customers happy after we understood their requirements and reverse engineered how the PBX actually functions :-)
What you are talking about is refered to as toll bypass - you set up a first choice route on the PBX to point to the tie line and outpulse digits to the router which then makes the call.
Best way to connect PBX's and VOIP systems is using E&M ports as they give end to end answer and disconnect supervision, but these are not all that common on smaller PBX's and key system.
You can trunk via FXS and FXO ports, but these may cause issues with disconnect supervision, especially if the PBX does not support battery reversal or disconnect tones.
The short answer is basically that everything you want to do is possible and we have successfully done it many times. There are a lot of other things to consider though, such as -
Call Signaling - SIP or H323
Dial Plans - scaling the network as it expands
Bandwidth per call - codecs used between sites
DTMF relay - passing digits over the IP cloud
Interface types (E&M type 1,2,3,4,5) , FXO, FXS, Loop start , Ground start
Disconnect supervision - battery reversal, tone based, power denial
Hookflash control of features
There is a lot of good material in the Cisco Press book on VOIP. Check out Amazon or one of the on line booksellers.
If you give us some more details about what you are proposing we could give some more pointers.
You may want to consider becoming experienced with CallManager Express as this is an ideal way to get started with VOIP, IP telephony and IP based voice mail systems. This book covers it very well -
http://www.amazon.com/Cisco-Communications-Express-CallManager-Networking/dp/158705180X

Problems with ordering phone line and broadband fo...

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AllanQuatermain wrote: But whatever he's on, I want some of it please
Probably this.
Spoiler (Highlight to read)
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Fault with phone line cleared, but IP profile stil...

Hi,
Apparently there was a fault with my phone line (didn't seem anthing wrong to me), which had caused my IP profile to be dropped, although my connection had never dropped. So an Openreach engineer came out and did something down the road from my house. He called later that day (Friday) to say the fault had been fixed and that my broadband should return to normal after 3 days. Its now over 3 days and I'm still stuck at 2mbps.
Download speedachieved during the test was - 1.91 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
System Up Time 201:57:13
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
PPPoA
937740
1332346
0
420
5663
78:43:14
LAN
10M/100M
2043242
1579859
0
2650
453
201:56:55
WLAN
54M/65M/150M
1062059
503669
0
951
153
201:56:58
ADSL Link
Downstream
Upstream
Connection Speed
8128 Kbps
448 Kbps
Line Attenuation
24.0 dB
14.5 dB
Noise Margin
8.4 dB
27.0 dB
Could a mod help to get this reset please, or do I just need to sit it out and wait?
Thanks
J

Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved.
Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help
The forum mods normally reply within 3/5 working days after you have contacted them
They will contact you personally by email or phone
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Australia, Telstra phone lines: How to fix clicks/noise from phone line?

This is probably the wrong forum to post my question, but I hope that some Australian HP users might have a solution to my problem, which is:
My HP7410 emits noise - scratches, clicks, & so on, which I assume is phone line noise - which can be very loud especially at 2am - 3am.
I've set the volume control to "off", but the noise is still just as loud as ever.
The noise doesn't seem to be affected by anything I can find; it's not WiFi transmitter activity, not time of day....nothing I can find.
5 years ago I tried to get our phone provider, Telstra, to investigate & fix the problem but the tech reckoned there was nothing wrong (typical). So there seems no reason to put the problem to them: as far as I can see, they will profess to be concerned but not responsible for the hash noises.
How can I get rid of it? Does anyone have any solutions?

Hi @bowhand,
Welcome to the HP Forums!
I see that you are getting noise - scratches, clicks, and so on with your HP 7410 printer. I am happy to look into this for you!
Some questions for you:
Do you have the phone line connected to the printer, or just the fax line?
Do you know if your phone service is Analog or Digital?
If the printer is powered off, does the noise still occur with the phone lines connected?
Once I know this information, I will be happy to do some further research!
Thank you for posting!
RnRMusicMan
I work on behalf of HP
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At a loss with phone line

Firstly I am stating for the record that I have a problem with my phone line. My broadband issues are just a by-product of the phone line fault.
This problem has been going on for several years, although, 2 months ago i made some progress.
The problem with my phone line occurs during extreme weather conditions, heavy rain or winds and as a result of it not being a permanent feature of my phone line. Over the past year, it has got a lot worse (broadband constantly dropping, struggling to be heard when on the phone), and after a lot of arguing with BT an engineer came out. Now bare in mind that the BT line tests came back as perfect and not a problem. engineer took one look at the cable coming in to the house and it crumbled in his hand. He also mentioned that he was picking something "odd" up on the line, but couldn't be sure what it was and seeing as the broadband connected that he would leave it.
Since the engineers visit, I have had an OK phone line, just a bit quiet, until 2 weeks ago. When we had all that rain. The crackles came back that evening, causing crackles and white noise down the phone line. It lasted an hour or so, but enough time to turn my 2Mbps bras profile into a 130k profile. 3 days later and we recover (even though some intermittent crackles persist). The very next day and we're downloading at 2.5Mbps, the phone rings and the crackles are back.
The next day I ring up and complain and receive the whole dialogue about changing me £120 if the engineer comes out and can't find a fault. Funnily enough, the crackles (being intermittent) are not crackling at the time the engineer turns up, however, he states "The is more noise on the line than there should be" and "I'm going to pass it over to the underground team and see if they can find where the fault is". At this point I am now feeling hopeful that finally the fault might be found....
Half an hour ago I have heard nothing, I decide to phone up and see if there is any news... No fault found and expect a bill for £120 is the response, from a very nice Indian lady who did seem to struggle with understanding me or at least hearing me. i protested and asked how could the engineer tell me one story and for me to then be told that a line test shows no fault and that I have to pay!
Where it currently stands, is that I have insisted that the problem still exists and I have been told it will be resolved between 24-48hours.
I will of course wait and see what BT come back with tomorrow, but I am at a loss of what more I can do. I work from home and having an equivalent to ISDN when I pay for broadband because the phone line keeps having a fit is getting a bit of a hassle. If the BRAS IP profile did not take 3days to recover after a bad storm, then I could cope, but I'm now been on a 130k connection for over a week now and am looking at having to pay 3120 just because I am trying to do something about it.
If I turned round to my customers and said I'd look at their issue, but if I couldn't see anything I'd be charging them £120, they'd move else where.
Any advice as to how I can take this forward?
Solved!
Go to Solution.

I thought I had better post an update and I am pleased to say that it seems it has a potentially positive outcome.
First of all the lady I spoke to on Friday got back to me yesterday to say that yet again OpenReach had investigated my issue "outside the property" and claimed to have "fixed the problem". While I am sceptical that they actually did anything (surely the broadband should have disconnected, if they fixed anything like replacing a cable, but as I am not a telcom's engineer I have not authority to make judgement), the lady implied that I had a case to dispute any charge if it ended up on my bill.
The second was a response from a forum moderator who says that after reading my posts, my email and my fault reports, they say that it sounds like this is being caused by "a high resistance fault on your line. These can be very had to get to the bottom of unless the engineer is testing the line when condition are bad" and while notes that the fault has been closed (conversation yesterday with lady from BT), they suspect that if the line does have this type of fault, then it is highly unlikely that the fault has actually been fixed and I should contact them back as soon as the noise starts up again. Oh, and they have requested no charges be applied for the visit on Thursday.
So, fingers crossed... It does seem to highlight quite a variance in the quality of customer service that you get from BT. Plus, no matter how frustrated you get, you should persevere, as there are some good people that seem willing to help and will be on your side.

13 Weeks still fault with my phone line

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