HP Officejet 4500 with UVERSE Phone lines

Why can't I get my HP Officejet 4500 J to work with my UVERSE phone line?

Hi there and welcome to the community, @hipmom
I would like to do my best to try and help you! Could you please fill me in on some more information so I can better understand what the issue is? From there I will do some research and get back to you!
Please let me know:
1. Which Officejet 4500 model do you have?
HP Officejet 4500 All-in-One Printer - G510g
HP Officejet 4500 Desktop All-in-One Printer - G510a
HP Officejet 4500 Wireless All-in-One Printer - G510n
HP Officejet J4500/J4600 All-in-One Printer series
HP Officejet J4540 All-in-One Printer
HP Officejet J4550 All-in-One Printer
HP Officejet J4580 All-in-One Printer
HP Officejet J4660 All-in-One Printer
HP Officejet J4680 All-in-One Printer
HP Officejet J4680c All-in-One Printer
HP Officejet 4500 All-in-One Printer series - K710
HP Officejet 4575 All-in-One Printer - K710a
2. Which operating system are you running?
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
3. What is the problem exactly with the printer on your Uverse phone line?
(Cannot print, scan, copy, fax, etc)?
I hope to hear from you
R a i n b o w 7000I work on behalf of HP
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Similar Messages

Issues ordering with 2 phone lines on one account.

After being on the phone for half an hour on Friday the woman seemed to understand everything but we got no confirmation message so I called again today and after spending an hour on the phone was told to call back tommorow.. Not getting my hopes up of it working.
The lady didn't seem to really know how to place orders when we had 2 diffrent phone lines on the same account.
Currently we have 2 phone lines, one without broadband and one on BT Broadband "Upto 8Mbps" and recently Infinity became available in the area. We want to get Infinity setup on the line that has no connection and once it is up and running cancel the current Broadband and the phone line it is on. I understand this will incur a £30 fee to remove the broadband (not sure if theres a further fee to cancel the phone line, the lady didn't mention one though).
On Friday the lady we talked to also said we would have to pay extra to keep the current call plan with Infinity doing this method but the lady I talked to today didn't mention it.
The forum mods are pretty good on here so I was hoping they could sort it out as I'm starting to lose hope..

After spending about an hour on the phone today it seems we got it sorted out.
Apparently you can't have 2 broadband packages on one account even with 2 phone lines so we had to get a seperate account setup just for the Infinity broadband. Once we cancel the old broadband though apparently we can merge it together and the price will go from £30 down to £26.
We wasn't given the account number for the new account but I assume it wont be an issue when the time comes to merge the accounts (however we do that I'm not quite sure).
But we got the confirmation email so I assume everything is okay... The Openreach engineer will be coming a week later than the original date we had planned but it will do I suppose.
Thanks

I can not set up my officejet 4500 with windows 8

I NEED HELP
I can not set up my officejet 4500 with windows 8
I put disk in but no good

You can get the software from your printer's website:
Start at
HP 4500 officejet
Select your exact model, put in your Operating System...
You are looking for the Product Installation Software -- the Full Feature Software for your OS
Download the package, it may be large..
Then install it... Reboot your computer after the installation.
That may do it!
Good Luck!
Kind Regards,
Dragon-Fur

13 Weeks still fault with my phone line

Well what a nightmare did I think 13 weeks later and still have a fault with phone line. Had around 15 dates for this to be fixed excuses after excuses really don't know what to do next so annoyed

Thanks mariek666,
Do you pay talktalk your line rental or BT Retail?
if it is talktalk then As this forum is for BT Retail customers only and you are with talk talk then you will need to raise it with TalkTalk themselves.
The lines are maintained by Openreach for all ISPs/CPs such as talktalk, BT Retail, Sky, EE, ect...
However even though Openreach is part of the BTplc Group, Openreach are a completely different line of business and have to treat all ISPs/CPs equally.
Openreach also only communicate with ISPs/CPs such and do not talk to end users such as you and me.
I'm afraid you will need to raise this matter with TalkTalk if you pay them line rental.
Link to talktalk contact page:http://www.talktalk.co.uk/contactus
Link to learn more about who Openreach are: http://www.expect.openreach.co.uk/faqs/
Hope you get it sorted soon.
Cheers
jac_95 | BT.com Help Site | BT Service Status
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HP officejet 4500 fax no active line found

Hi Need to make sure that the phone line is plugged into Line 1 on the back of the printer. Follow the steps in the document below. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01956630

Hi jubal714, I can understand your frustration with this issue, but in order to properly diagnose what is happening we need to try this printer on a different phone line to isolate it to the hardware or an issue with the ATT modem/router you are currently attempting to use for phone service. HP printers are designed specifically for use with traditional analog phone services. If you are in a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog filters or converters when setting up the printer for faxing. NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers, in all digital environments, or with all digital-to-analog converters. It is always recommended that you discuss with the telephone company directly for the correct setup options based on their line services provided. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01956630

Struggling to pair my Officejet 4500 with my HP Laptop

I just purchased a HP15-g035wm laptop earlier today. I currently have my Officejet 4500 all-in-one wired to my PC. I'm struggling to get my new laptop to recognize the printer. I have installed the printer and software on the laptop, but it will not recognize any devices.
I'm pretty sure the laptop does not have bluetooth, but the PC and my laptop are both connected to the same wireless network. Any suggestions???

Hello msierotowicz,
Welcome to the HP Support Forums!
I see that you are unable to fully setup and install the Officejet 4500 onto your new laptop. I have one question, you mention that the Officejet 4500 is "wired" to the one computer. Is this a USB connection to the computer, or Ethernet to the computer?
For both the new and old computer to access the printer, the printer would need to the wired to the router with an Ethernet cable. If the printer is wired to the router, run the HP Print and Scan Doctor and tell me if it finds the printer on the new laptop.
Regards,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Can I send a fax over the internet with no phone line from a Mac?

Disclaimer: Apple does not necessarily endorse any suggestions, solutions, or third-party software products that may be mentioned in the topic below. Apple encourages you to first seek a solution at Apple Support. The following links are provided as is, with no guarantee of the effectiveness or reliability of the information. Apple does not guarantee that these links will be maintained or functional at any given time. Use the information below at your own discretion.
Yes. Several Mac compatible solutions exist to send a fax to a fax machine using the internet instead of a phone line:
eFax
Fossi
Faxzero and FaxSV
ClickFax
4sightfax
Note: None of the solutions here have been tried by the author of this tip. If you want to know how well it might work with your system feel free to ask on the Using Mac OS forums of the board closest to your operating system.
Do you want to provide feedback on this User Contributed Tip or contribute your own? If you have achieved Level 2 status, visit the User Tips Library Contributions forum for more information.

MIG,
What is the URL to the website? Is it an FTP site? The articles you referenced are for specific transfer protocols. If the stie you're trying to get to doesn't follow these protocols, then you'll get the error you're seeing. You may have to use ActiveX to control IE and download the files programmatically.
Chris C
Chris Cilino
National Instruments
LabVIEW Product Marketing Manager
Certified LabVIEW Architect

Do VOIP systems work with regular phone lines?

Hey there, I'm an old phone tech and I'm looking to expand from regular telephone systems into the VOIP market.
What I need to know is whether a VOIP system can be hooked to regular dial-tone?
I basically want to hook the telephone numbers into the system, let the phones in my customers office have access to these lines, and use the VOIP side of things to connect a remote office on the other side of the state.
I need to be able to connect anywhere between 1-20 phone numbers and 1-60 telephone sets.
Can anyone help me out or point me towards a model that will do this?

Always good to see an old PBX tech embracing the new and wanting to understand this sort of technology.
PBX's and analogue voice ports work fine together, we have made many grumpy customers happy after we understood their requirements and reverse engineered how the PBX actually functions :-)
What you are talking about is refered to as toll bypass - you set up a first choice route on the PBX to point to the tie line and outpulse digits to the router which then makes the call.
Best way to connect PBX's and VOIP systems is using E&M ports as they give end to end answer and disconnect supervision, but these are not all that common on smaller PBX's and key system.
You can trunk via FXS and FXO ports, but these may cause issues with disconnect supervision, especially if the PBX does not support battery reversal or disconnect tones.
The short answer is basically that everything you want to do is possible and we have successfully done it many times. There are a lot of other things to consider though, such as -
Call Signaling - SIP or H323
Dial Plans - scaling the network as it expands
Bandwidth per call - codecs used between sites
DTMF relay - passing digits over the IP cloud
Interface types (E&M type 1,2,3,4,5) , FXO, FXS, Loop start , Ground start
Disconnect supervision - battery reversal, tone based, power denial
Hookflash control of features
There is a lot of good material in the Cisco Press book on VOIP. Check out Amazon or one of the on line booksellers.
If you give us some more details about what you are proposing we could give some more pointers.
You may want to consider becoming experienced with CallManager Express as this is an ideal way to get started with VOIP, IP telephony and IP based voice mail systems. This book covers it very well -
http://www.amazon.com/Cisco-Communications-Express-CallManager-Networking/dp/158705180X

Problems with ordering phone line and broadband fo...

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AllanQuatermain wrote: But whatever he's on, I want some of it please
Probably this.
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At a loss with phone line

Firstly I am stating for the record that I have a problem with my phone line. My broadband issues are just a by-product of the phone line fault.
This problem has been going on for several years, although, 2 months ago i made some progress.
The problem with my phone line occurs during extreme weather conditions, heavy rain or winds and as a result of it not being a permanent feature of my phone line. Over the past year, it has got a lot worse (broadband constantly dropping, struggling to be heard when on the phone), and after a lot of arguing with BT an engineer came out. Now bare in mind that the BT line tests came back as perfect and not a problem. engineer took one look at the cable coming in to the house and it crumbled in his hand. He also mentioned that he was picking something "odd" up on the line, but couldn't be sure what it was and seeing as the broadband connected that he would leave it.
Since the engineers visit, I have had an OK phone line, just a bit quiet, until 2 weeks ago. When we had all that rain. The crackles came back that evening, causing crackles and white noise down the phone line. It lasted an hour or so, but enough time to turn my 2Mbps bras profile into a 130k profile. 3 days later and we recover (even though some intermittent crackles persist). The very next day and we're downloading at 2.5Mbps, the phone rings and the crackles are back.
The next day I ring up and complain and receive the whole dialogue about changing me £120 if the engineer comes out and can't find a fault. Funnily enough, the crackles (being intermittent) are not crackling at the time the engineer turns up, however, he states "The is more noise on the line than there should be" and "I'm going to pass it over to the underground team and see if they can find where the fault is". At this point I am now feeling hopeful that finally the fault might be found....
Half an hour ago I have heard nothing, I decide to phone up and see if there is any news... No fault found and expect a bill for £120 is the response, from a very nice Indian lady who did seem to struggle with understanding me or at least hearing me. i protested and asked how could the engineer tell me one story and for me to then be told that a line test shows no fault and that I have to pay!
Where it currently stands, is that I have insisted that the problem still exists and I have been told it will be resolved between 24-48hours.
I will of course wait and see what BT come back with tomorrow, but I am at a loss of what more I can do. I work from home and having an equivalent to ISDN when I pay for broadband because the phone line keeps having a fit is getting a bit of a hassle. If the BRAS IP profile did not take 3days to recover after a bad storm, then I could cope, but I'm now been on a 130k connection for over a week now and am looking at having to pay 3120 just because I am trying to do something about it.
If I turned round to my customers and said I'd look at their issue, but if I couldn't see anything I'd be charging them £120, they'd move else where.
Any advice as to how I can take this forward?
Solved!
Go to Solution.

I thought I had better post an update and I am pleased to say that it seems it has a potentially positive outcome.
First of all the lady I spoke to on Friday got back to me yesterday to say that yet again OpenReach had investigated my issue "outside the property" and claimed to have "fixed the problem". While I am sceptical that they actually did anything (surely the broadband should have disconnected, if they fixed anything like replacing a cable, but as I am not a telcom's engineer I have not authority to make judgement), the lady implied that I had a case to dispute any charge if it ended up on my bill.
The second was a response from a forum moderator who says that after reading my posts, my email and my fault reports, they say that it sounds like this is being caused by "a high resistance fault on your line. These can be very had to get to the bottom of unless the engineer is testing the line when condition are bad" and while notes that the fault has been closed (conversation yesterday with lady from BT), they suspect that if the line does have this type of fault, then it is highly unlikely that the fault has actually been fixed and I should contact them back as soon as the noise starts up again. Oh, and they have requested no charges be applied for the visit on Thursday.
So, fingers crossed... It does seem to highlight quite a variance in the quality of customer service that you get from BT. Plus, no matter how frustrated you get, you should persevere, as there are some good people that seem willing to help and will be on your side.

Upgrading with phone line internet access

I haven't been able to upgrade my computer because it takes so long with the phone line. We have cable available here but it is extremely expensive and I don't want to give my money to a corrupt corporation (Cablevision!). Other services ATT/Verizon aren't available in our area yet. In the meantime, how can I upgrade? I asked at an Apple store whether I could get upgrade cd's and was told No. True?
Any help would be appreciated.
MAC OS X Mac OS X (10.3.3)

Hello Diane,
I think it depends on who you ask, how you ask, what you ask for and what mood the person you ask is in!
If you are asking for OS updates and security updates, the Apple stores are usually obliging. ( from what I can gather here in these forums )
If the upgrades / updates are for products that you may have to pay for, then I can see why the store people may be :hesistant: to assist you.
Usually though, taking a Blank CD and a very large smile to somewhere where there is a fast internet connection, results in satisfaction. This process can be enhanced and improved with the addition of Tea, Cakes, Chocolate and an even larger smile!!!
Good luck!
Regards
Ian

Problem with phone line

Hi there,
I have been having problems with my phone line since May. The line is fine until one day I will pick up to make a call and there will be no dial tone. The tones on the keypad make a noise but the call doesn't happen. No one can get hold of me on my landline. When I get my son to do a line check the phone works again for a few days and then the problem starts again. This has all started since I got broadband. I have had two visits from engineers, the last one being Friday 20th August. That engineer told me he couldn't understand what was happening, he thought it might be the old underground cables and they couldn't cope with the broadband. I have the same issue again and am at my wits end. What should I do next?

Hi Coomrith and welcome
Did the engineer say whether he was going to escalate this?
You could email the forum mods - [email protected] with your name, account number, phone number and a link back to this thread. They may be able to offer some assistance.
-+-No longer a forum member-+-

Fault with phone line cleared, but IP profile stil...

Hi,
Apparently there was a fault with my phone line (didn't seem anthing wrong to me), which had caused my IP profile to be dropped, although my connection had never dropped. So an Openreach engineer came out and did something down the road from my house. He called later that day (Friday) to say the fault had been fixed and that my broadband should return to normal after 3 days. Its now over 3 days and I'm still stuck at 2mbps.
Download speedachieved during the test was - 1.91 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
System Up Time 201:57:13
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
PPPoA
937740
1332346
0
420
5663
78:43:14
LAN
10M/100M
2043242
1579859
0
2650
453
201:56:55
WLAN
54M/65M/150M
1062059
503669
0
951
153
201:56:58
ADSL Link
Downstream
Upstream
Connection Speed
8128 Kbps
448 Kbps
Line Attenuation
24.0 dB
14.5 dB
Noise Margin
8.4 dB
27.0 dB
Could a mod help to get this reset please, or do I just need to sit it out and wait?
Thanks
J

Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved.
Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help
The forum mods normally reply within 3/5 working days after you have contacted them
They will contact you personally by email or phone
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Having lots of problems with getting a phone line ...

this may be a bit of a long story sorry, but this has now stretched to nearly 2 months without phone and internet and i desperately need help as i rely on both for my business.
we moved in to our new house in october and ordered BT phone and internet on the 18th of October, we've now had 3 engineers out to connect a phone line but yesterday after the 3rd one turned up, and then left without informing me, i phoned BT to ask where he was to be told i now had to rebook my appointment for the 6th of December, nearly 2 months after moving into my house.
first engineer came on the 8th of november, a very nice man who explained to me the phone line in my house was 20 year old outdated underground line which was no longer in use by BT, he phoned his boss and was told he'd need to put up a whole new line. he went away to get a harness and ladder etc, came back and climbed the pole and got the line up and put it to my house. he then took the whole thing down again... came in to inform me that the line didnt meet regulations as it was not high enough, and he couldnt use the other pole as it was too close to electrical wires. he was gutted to have lost a whole day but informed me it is the law that bt have to provide me with a phone line and that if they dont do anything within 3 days i should complain. i was disappointed as i'd taken the day off work for this, being self employed this cost me a lot of money.
next day i was back to work as normal, a new bt engineer phoned saying he was at my house. i said i'd come back to meet him but he told me not to bother, as he'd already inspected the area and decided the first engineer was wrong and he should have infact put the line up at the pole which was beside the electrical wires, so he told me he'd book a new appointment and bt would phone me to let me know.
i waited a week with no phone call or email so i phoned BT myself on Saturday 16th November. i got a lovely lady on the phone who actually seemed horrified at what had happened, she couldnt be more helpful and managed to get me a cancellation appointment the following thursday, 21st november, from the BT engineers and assured me the order would be completed this time. great, but annoying as again i had to be in the house which meant a 2nd day off work costing me a lot more money again.
21st november - yesterday - bang on 9am a knock at the door, great. new BT engineer is there, an older unfit looking gentleman wrapped up in hats and scarfs and huge jackets. straight away he came across to me that he couldnt be bothered with this, he was asking me what line i had, what the previous guy did, what the 2nd guy said needed doing, he didnt know himself. i explained to him and he went away back into his van. he sat there for 30-40 minutes, came back to the door to say he needed a cherrypicker to get him up the pole to connect the new phone line but as it was in another place it wouldnt be here till the afternoon. he then went on to ask me if i would be staying in all day as it would get done today, he said i needed to stay in the house all day 'you wont be going anywhere will you?' i was told to stay and wait for him over and over again. i said this was fine as i'd had to take another day off work, i couldnt afford a 3rd day so i wouldnt be going anywhere.
come 11.30am, he returned, he just said he wanted to update me on that he was heading into the village to fix a phone line then would return, again he asked for assurances i wouldnt leave the house etc and i said thats fine.
12:15pm - a man phoned from BT to rebook my engineer appointment, i kindly explained he was here at half 11 and was returning to complete the job later. the man on the phone said thats fine but please phone us back if he doesnt reappear. at this point i was very worried, phoned the missus for her opinion and we agreed i should phone back so i phoned back straight away. this time i got a nice scottish man on the phone and i explained everything, he went and checked things for me and said the system still said my order was in progress so if the engineer had told me he'd be coming back, he saw no reason why he wouldnt. i was happy with that and agreed.
3:30pm - still no sign so i phoned BT back to say i was worried he had left, it was a nice man on the phone again but talked in broken english and didnt understand me completely a lot of the time... (i have a scottish accent ) the whole call took about an hour but eventually it turned out the BT engineer had indeed just decided to go home, im presuming he decided it was too much work in the wind and rain, and to add insult to injury he'd even told BT my order was completed. i asked the man on the phone if i could talk to someone higher up as i wish to complain as i needed my order completed today, he point blank refused saying he would file the complaint on my behalf which i wasnt happy with but he wasnt having it any other way. he decided to rebook my appointment for the 6th of december despite this meaning i'd need to take a 3rd day off work costing me yet more money. he then had me wait on the phone whilst he typed out my complaint and gave me a complaint reference number, he didnt really check anything with me as to what i wanted in the complaint so i am a bit worried not everything is in there. i could add more on this, im not happy at having to wait for another 2 weeks aswell considering the last lady found me an appointment within just 4 days of me phoning, i believe i should have priority for an urgent appointment?
anyway, i am very annoyed by this whole thing. i have remained patient up until today and now i just dont know what to do, im not the type to complain but this is ridiculous, i can see the same thing happening with the next engineer. i do expect some form of compensation over this whole affair as it is not fair at all that i will now have to take 3 days off my self employed job which is very very costly for me and is money i can not get back. not to mention the loss in business from not having the internet as we take appointments and orders online, we have been unable to use this for 2 months now. the amount of money i have lost over all of this is unbelieveable. fair enough i did not mind at all having to wait for my first appointment, or for taking the first day off work for the work to be done. that was fair enough, i realise these guys are busy and that was the earliest appointment i could have so that was fine. but now that i have to take another 2 days off work is the problem, not to mention all this extra time with no internet.
please could one of you help me out here as i dont know what else to do. ideally im hoping someone could sort out an earlier appointment for me like the original woman on the phone did, getting me a cancellation, as i am in desperate need of it now as december is our busiest month. i also wish to file my own complaint about all of this if possible. thank you in advance for any help and i am sorry for the length of this post. cheers.
Solved!
Go to Solution.

You will not get any compensation from the failure to provide a residential line, apart from what BT say on this page.
Customer service guarantee
BT do not provide or maintain the external network. This is done by Openreach who work for all service providers. BT do not get any special treatment.
If you are waiting for Openreach to deal, then that appointment is going to be the earliest available.
You could take a laptop into town, and use it on the available hotspots. It would also be worth considering adding broadband to the business line, to make things easier at the shop.
As this is only a customer to customer forum, all I can do is to ask a BT Moderator to see if they can help, but I doubt that they can influence Openreach, as Openreach deal with other service providers as well.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

All-in-one 6830 printer Does not enter sleep mode when connected to a phone line

HP staff help. HP all-in-one printer 6830 does not enter sleep mode when conntected to a phone line via 1-Line jack. The Firmware is PNP1CN1521AR. On August 1, 2015, I purchased an HP all-in-one 6830 printer and upgraded to firmware PNP1CN1521AR.When a phone line is connected to 1-Line jack of 6830, the printer will no longer enter sleep mode and the display remains on indefinitly.Removing the phone connection either from the wall outlet or from the printer causes the sleep mode to work correctly again where the control panel display turns off after 5 minutes (or optionally after 10 or 15 minutes).This problem was previously reported by a user and has not been resolved, see:http://h30434.www3.hp.com/t5/Other-Printing-Questions/Sleep-mode-of-Officejet-Pro-6830/td-p/4772182 The user did not receive a resolution to this problem according to the thread.
There seems to be a 6830 printer firmware or hardware problem causing this. HP should be able to confirm this problem on 6830 easily.
Please advise ASAP.
Thanks

It's a regular analog phone line. I've tested it with other phone lines. No difference. I have another all-in-one printer which works fine (goes to sleep mode) when plugged into the same phone line.
The 6830 works ok in other aspects. The only problem is the sleep mode. Any 6830 with the firmware I mentioned should replicate the same result, regardless of anything else. The previous firmware to PNP1CN1521AR also created this problem according to the original report of this problem by another user.
I'm sure there's a bug in the firmware. A subroutine in the firmware monitoring the incoming fax ringing, mistakenly, sees the voltage across the phone jack pins as an event and wakes up the printer instantly even though there's no ringing. As the previous user also suspected, there seems to be an error in the phone line voltage threshold used by the firmware. The present firmware always sees a ringing at the phone line which causes it to never stay in sleep mode.

HP Officejet 4500 with UVERSE Phone lines

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