3 month old 6500a plus constantly smears, streaks and skips

This is really getting frustrating.
I had to replace the original cartridges at 2 weeks because after having run clean printerhead utility (as suggested) 5 times
they were depleted.
I bought this printer at Best Buy and they won't take it back past 30 days. Recently noticed (too bad and too late for me) the reviews on BB for this printer are not favorable
I would like to know how to get HP to replace this printer, because now the onboard diagnostics are suggesting that I replace the printerhead.
I have over $200 in this thing including the XL ink cartridges I bought and I've only been able to print about 20 clear pages.
Thanks, in advance, for any help you can give me.

HP customer service is sending a new printer head.

Similar Messages

My one month old macbool pro shut down unexpectedly and is not starting up the magsafe led is faint orange and flickering what to do now???will I be charged by apple istore ??? I'm very panicked please reply

My one month old macbool pro shut down unexpectedly and is not starting up the magsafe led is faint orange and flickering what to do now???will I be charged by apple istore ??? I'm very panicked please reply

Welcome to Apple Support Communities
It seems like your logic board is damaged. As your computer is in warranty, you will get your MacBook repaired for free if you take it to an Apple Store or reseller. Furthermore, you may receive a new MacBook

My two month old iphone lightning cable is corroded and not working. Any solutions to this apparently common problem on the horizon?

My two month old iPhone lightning cable is suddenly corroded and not working. Any solutions to this apparently common problem on the horizon?

You bought a used iPhone. Amazon is not an authorized supplier of iPhones, nor are any of the 3rd parties that sell iPhones there.
You can make an appointment at the genius bar and have it looked at.
If you are very very lucky, it is still under warranty and it wasn't opened or otherwise tampered with before you bought it. In which case, Apple will replace it under warranty.
If it's not under warranty, they will replace it for $199.
If it has been opened or tampered with, they won't touch it.

Buying 8 month old MBP, can I transfer registration and buy Applecare?

Buying an 8 month old MBP, can I transfer owner registration and buy Applecare?

I've always understood that the original owner can transfer ownership, but the buyer cannot initiate that process.
Call an Apple store and ask them about the process - used to be the seller sent in a letter with serial number of equipment and statement of transfer of ownership, signed by both parties. Then the equipment and remaining warranty were yours, and yes, you could add AppleCare if within the original one year warranty.
They may have a way to do it online now, but just call a store and ask one of the reps there about exactly how to do it.

A 2 week old 6500A Plus with white cones shaped streak in black areas of printing - unreadable

Ink Levels are ok - 50%. When I print a test page the 1" black area at the top will have a cone shapped area in the middle that is blank . Original Cartridge. I cycled thru the clean function an deven the advanced function. It worked for a couple days and then started doing it again. I replaced the cartridge this AM and it now works - What's Up??

The most likely cause is a blocked vent on the top near the front of the ink cartridge. Make sure there is no tape residue in the vent. See the information in figure 4 and 5 on this page. Click on the link, then click on show all.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Hi I have an iPad 2 it's only 4 months old I've dropped it once and has a dent in top right hand corner and also has a dead pixel would anyone know if apple will repair or replace my iPad ?

If anyone can give me some advice on this subject would be great!!!

If you purchased the AC+ coverage package then yes, they will, the first of two times you're covered for accidental damage and it will cost you $45.
If you did not purchase it then yes, they will, but they won't repair it but will, instead, replace it for somewhere around $400. I seem to remember that that price was independent of model, but you'd have to check.
Absent the accidental damage they probably would have replaced your iPad for free as a matter of course due to the dead pixel, but I'd expect that option to be off the table.
You can always live with it, as long as the dent doesn't seem to have dislodged the screen. They will sometimes come loose as a result; check for increased light leakage in a darkened room, perhaps just looking at the backlighting, to see if that has happened.

Podcast playback constantly hiccups, sputters, and skips in 3.1.2

I was ecstatic about the release of os 3.1.2, since it fixed all the horrible crashing/coma problems I had with 3.0. However, the one respect in which it represented backward progress was in audio playback- specifically of podcasts. (Maybe all playback... most of what I listen to is podcasts, so this might be limited to long audio files?)
If I'm listening to a audio track and go to do something else- wake the phone from sleep, launch mail, launch Safari, or especially something processor-intensive like tweetdeck, the audio playback immediately starts to hiccup, stutter, repeat parts of words, skip sections, and sometimes just gets stuck looping a little portion like a broken record until the new app has fully launched and done whatever it needed to do. This is striking, because audio playback used to be completely rock solid in previous versions of the OS. The problem isn't limited to a particular podcast, so I'm not sure what else to try.
Is anyone else having this problem????

Thanks for the link- sounds like maybe the same problem (somehow didn't find that thread with a search!) I don't have NetBarrier or anything like that installed, so it can't be that. I did notice that it got a little better when I deleted some things from the iPod so that the amount of available space was higher-- but that could be a coincidence, I haven't tried it out enough to know yet. It was certainly never a problem before to have most of your free space filled with music.

I have a six months old iPhone 5s, it discharges the battery in 1/2 day without extensive use, 5 trips to the Genius Bar to no avail... Frustrated.. Ready to get rid of the phone, very disappointed in apple support!!

I have a six months old iPhone 5s that I use and have to use for work purposes, I have for a approximate battery life of seven or eight hours.
I went to the Genius Bar on five occasions and did not receive substantial help. I was told that I would have some applications crashing in the background but was unable to be told which ones they were. The phone is still on the warranty, but it's Apple tells me that it is not the hardware but my usage. I compared it to some of my colleagues and none of them has a battery problem like I do. I feel like I am left with a product that is not stand up to its specifications, and as a customer being totally left alone with a smart phone that does not even last through a workday. Any suggestions how to get through to Apple with this?? I was always very impressed with Apple's customer service and care up until now, obviously. Now Im ready to jump ship...

Thought it had worked but soon found out it had not.
after further days of trying finally, solved it for me Yesterday.
turned off notifications when locked, and bingo, wow.
i have not turned off iCloud but location services are also off.
best thing to do I found was keep checking your usage, settings, general, usage, and flip down to bottom, if the standby and usage are similar there is a problem, if there is a big difference then all is ok. Just keep turning things off and on until the difference is very apparent.
something on my phone was keeping the phone alive even when turned off, and I think this was the phone repeatedly trying to update continually.
to me this is definitely down to the iOS, my wife has exactly same phone and iOS but hers doesn't have any problem and the battery lasts for days.
the guy at the Genius Bar told me to restore the phone via iTunes, not iCloud. This is because iCloud remembers the exact info from your phone and simply reinstates it when you restore, and this includes the iOS too.
when I get home from holidays that's what I'll do, or wait for iOS 8 in few weeks. But I'm so pleased I finally made it work, I was beginning to think ditch the phone and buy Samsung.
anyway anyone out there please try my final solution and let me know if it works for you?

3 months old MBP & hard drive crashes - Does Apple really cares????

3 months old MBP hard drive simply crash and died on me, when sent to Apple centre the lady only concern is why didn't I purchase a apple care protection plan. Telling me other failures may result in costly replacement of parts and long lead time after warranty period. It seems to me Apple really cares is to make money and more of it.
I have been using PCs all my life, when the whole world was trying to stop me from getting a MAC. I went ahead believing that Apple have taken steps to improve their product. All my previous laptops works perfertly fine for at least 3 years. My reasoning is MBP cannot be such a lousy product that cannot last that long. Or is Apple confirming the truth that their MACs will not last their users anything more than 1 year thus encouraging users to buy additonal warranty.
The question is "Is Apple product so unreliable that we have to buy additional protection plan from day 1"
I hope some one can give me some answers, it is not about the money but the data that stores inside that has become too damaging for my business.

"Is Apple product so unreliable that we have to buy additional protection plan from day 1"
By no means. Don't take some salesperson's attempt to push AppleCare on you as any indication other than her personal opinion. Sometimes things break. It's unfortunate, but it happens. If things didn't fail, we wouldn't need warranties at all. And with electronic devices it's more likely to happen early in their life than it would be later. I might point out that Apple buys hard drives from the same companies that every other computer manufacturer does, so the hard drives have exactly the same chance of failure in a Mac as they would have in any other computer. And you have a one-year warranty on your computer so having the extended warranty at this point is irrelevant.
s Apple confirming the truth that their MACs will not last their users anything more than 1 year thus encouraging users to buy additonal warranty.
No more than any other company that sells an extended warranty for their product is saying that. If you want to purchase an extended warranty, it's up to you. The majority of computer owners, for almost any brand, never have need for a warranty at all, much less an extended warranty. But out-of-warranty repairs can be expensive enough - and again, this is true of any computer, particularly laptop computers where the components tend to be more expensive - that many people opt for extended warranties to ensure that for the duration of the extended warranty there will be no unexpected failures and consequent costs. It's like buying fire insurance for your house; the likelihood that your house will catch fire is small, but the cost involved if you don't have insurance is so great that I'd wager you do indeed have fire insurance if you own a house.
it is not about the money but the data that stores inside that has become too damaging for my business.
That's why you make backups. Any hard drive can fail. Or your laptop might get lost or stolen which would of course not be Apple's fault nor the fault of any of their component suppliers.
Message was edited by: Dave Sawyer

Firefox always launches with three tabs -- my home page, a month old site from Slate and Huffington Post. Even uninstalling and reintalling doesnt solve problem.

Every time Firefox is launched, it opens with three tabs -- my home page, a month-old age from the slate website and the home page from the huffington post. EVERYTIME. I have tried uninstalling and reinstalling Firefox and the problem persists.
== This happened ==
Every time Firefox opened
== May 15, 2010

Hello Kenneth.
See this article to see if you have those three tabs set as your home pages: http://support.mozilla.com/en-US/kb/How+to+set+the+home+page

New Macbook Pro 15 inch heat on the left and back bottom. Also, Fan is constantly running although I am only using Safari and it is a month old machine

I have a new macbook pro about a month old. Have not used for anything but internet browsing it is a 15" machine, I can feel the heat from the left corner and back bottom. Also, the fan is constantly running. Is this something I can do to resolve.

Fans are supposed to run whenever the Mac is on. Default/minimun speed is 2000RPM.
How hot is hot? Mine is running the CPU cores at 45-50C, the Radeon GPU 35-40C when not engaged, the chassis sensors 30-38C. And current ambient temperature is 27C at my location. I currently have Safari, Mail, TextEdit and Temperature Monitor online.
If you want a quick check of what the Mac's hardware is up to, download & install the iStat Pro dashboard widget. If you want a detailed view of the 20 or so different temperature sensors on the thing, download & install Bresink's free Temperature Monitor. And if you want to see ALL the different sensors it has, purchase Bresink's Hardware Monitor.

Having difficulty scanning and copying on Office jet 6500A plus. Prints fine. Scans and copies are illegible and contain hundreds of vertical lines. I did all of the various cleaning tasks suggested.

Having difficulty scanning and copying on Officejet 6500A Plus. Prints fine. Scans and copies are illegible with hundreds of verticle lines on the page. I did all of the various cleaning and restart suggestions, but still doesn't work.

In general theory, one now has the Edit button for their posts, until someone/anyone Replies to it. I've had Edit available for weeks, as opposed to the old forum's ~ 30 mins.
That, however, is in theory. I've posted, and immediately seen something that needed editing, only to find NO Replies, yet the Edit button is no longer available, only seconds later. Still, in that same thread, I'd have the Edit button from older posts, to which there had also been no Replies even after several days/weeks. Found one that had to be over a month old, and Edit was still there.
Do not know the why/how of this behavior. At first, I thought that maybe there WAS a Reply, that "ate" my Edit button, but had not Refreshed on my screen. Refresh still showed no Replies, just no Edit either. In those cases, I just Reply and mention the [Edit].
Also, it seems that the buttons get very scrambled at times, and Refresh does not always clear that up. I end up clicking where I "think" the right button should be and hope for the best. Seems that when the buttons do bunch up they can appear at random around the page, often three atop one another, and maybe one way the heck out in left-field.
While I'm on a role, it would be nice to be able to switch between Flattened and Threaded Views on the fly. Each has a use, and having to go to Options and then come back down to the thread is a very slow process. Jive is probably incapable of this, but I can dream.
Hunt

HP Officejet 6500A Plus will not maintain wireless connection reliably

For the HP EXPERTS on Expert Day, April 18, 2012:
B.L.A.T. (Bottom Line At Top): We have an HP Officejet 6500A Plus purchased about 5 months ago. We wanted to use it as a wireless-connected printer in another room besides our home office. It is useless to us because it will not maintain its wireless connection, even sitting just a few feet from the router in the same room. Except for numerous hours of troubleshooting, we have left it sitting powered up, but unused and idle, for almost the entire 5 months in our home office. DURING ALL THAT IDLE TIME, IT HAS LOGGED OVER 3,200 DISCONNECTS, at a consistent rate of 24 disconnects every 24 hours, even though it ALWAYS reports that the wireless signal quality is “EXCELLENT” (all this is according to the Wireless Network Test Reports we’ve printed throughout the last 5 months). So our question is, what is it that this printer is trying to do once an hour over a wireless connection that is causing these thousands of disconnects? And how can we stop it?
NOTE! Before you round up the usual suspects (namely our router and our PC firewalls) please note that we also bought an HP Officejet Pro 8600 Plus ON THE SAME DAY as the Officejet 6500A Plus. The 8600 was also installed with a wireless connection, and has worked without a single network issue for the entire 5 months.
NOW, FOR THE REST OF THE STORY…
WHO WE ARE: My wife and I have worked on HP equipment for 33 years, starting in 1979 as corporate customers of HP when we worked for Exxon; then we both worked for HP directly for 17 years; and we’ve now used dozens of pieces of HP equipment in our home during the last 12 years in retirement. We’re primarily software folks, so we’re not exactly experts in hardware and networking, but on the other hand, this ain’t our first rodeo either.
OUR CONFIGURATION:
PC’s – All running Windows 7 x64 with all important patches applied and Norton Internet Security 2012: HPE-270f and HP AIO 200-Quad, each with full 6500A and 8600A drivers installed on wireless connection. These 2 PC’s themselves can connect either wirelessly or via Ethernet to our home network. The 270f has a dual-band wireless board. Both bands work. We also have a new dv7t laptop with only the full 6500A driver installed via wireless connection. The laptop is now upstairs and it’s connected to our home network wirelessly without any issues. (This is where we had hoped to also put the 6500A, but it needs to work reliably via wireless connection.)
ROUTER: Netgear N600 WNDR3700 providing Ethernet and wireless networking. Router provides a very strong wireless signal throughout the house. No wireless problems with any other equipment including an iPod, two Kindle Fires besides all the HP equipment.
PRINTERS: Besides the two HP printers, the HPE-270f PC has a Canon MP960 installed on it. And if we can’t get the 6500A working right or replaced with something that does work right, we may be buying our second Canon printer. By the way, on the 6500A, ePrint and App’s are set to ON, but of course they’re not being used, just like everything else on this AIO.
OTHER: We also have a Sonos music system that connects to our network via Ethernet and has its own proprietary mesh network (on another frequency) for transmitting ripped music wirelessly to speaker units throughout our house. (If you aren’t familiar with this totally cool system, check out sonos.com). We’ve never seen any evidence of interference between these two wireless networks, or our wireless phone sets either.
HP TOOLS AVAILABLE ON ALL 3 PC’s: HPU
UPDATE 5.003.001.001 (reporting everything up-to-date); HPHDU 3.1.0.17; HPPDU 5.0.0.015 and HPNDU 4.3.0.002.
SYMPTOMS: The 6500A Plus installs quickly and easliy, and connects wirelessly just fine during installation. But sometime over the next hour (usually less), it disconnects and won’t print from PC applications. Sometimes the application puts up an “Unable to communicate with printer” screen, even though the PC usually thinks the printer is “ready”. Other times, the PC thinks the printer is offline (but printers don’t have “offline” buttons anymore!). Often, if you just leave everything alone, the 6500A will somehow reconnect and print out the spooled file 5-30 MINUTES later. So it does usually seem to be able to recover given some time, but that doesn’t always fit our schedule! Occasionally, turning the wireless radio on the printer off and back on will fix it right away. But usually, you have to power the printer completely off, and then back on. As far as we know, that always fixes it…..until the next disconnect a few minutes later!
PREVIOUSLY TRIED: After reading some of HP’s wireless network support websites, I manually assigned a fixed IP address to this printer. It didn’t seem to matter; according to the wireless network test report, it still logs disconnects at the rate of one per hour, and all the failure symptoms were the same.
We also dabbled a bit with setting this printer as “trusted” to the Firewall, but that didn’t seem to matter either.
Next, we connected the printer via Ethernet. The printer immediately started to work, even though it had just been in its “failed” state over the wireless connection. As far as we know, it never failed while connected via Ethernet. This seems to point to a purely wireless hardware/firmware problem on the printer itself.
Late last year, I tried two different chat sessions about this with the inter-continental AIO support teams, each one lasting several hours. Unfortunately, none of their optimistic solution scripts seemed to fit our problem. They both seemed determined to reconfigure the 6500A as a TCP/IP printer, which of course worked fine initially, just like everything else. At this point, they would understandably want to close the chat. But 20-30 minutes later, we could no longer print to it. During the second chat, they got into one of our PC’s remotely and effectively turned off the spooler (by selecting “Print Directly” or something like that). After that, all was well again (as usual) UNTIL the printer disconnected, at which time attempting to print from that PC would HANG the application (since the spooler was no longer buffering) and eventually hang the whole PC. One giant leap backwards. That’s when I gave up on the multi-hour chat sessions.
The three diagnostic utilities (HDU, PDU, NDU) have been tried over and over. When the printer is in its disconnected state, the DU’s usually don’t detect the 6500A at all, or if they do detect it, they are unable to fix anything. Frankly, it’s easier to just power the printer off (which takes about a minute) and power the printer back on (which takes more than a minute) and then wait for the spooler to kick in (usually about 30 seconds). BUT WE DON’T CONSIDER THAT A SOLUTION!!
B.L.A.B. (Bottom Line At Bottom): We have used up nearly the entire black ink cartridge and at least a ream of paper troubleshooting this brand new printer, to no avail. This printer is useless to us unless it can maintain a wireless connection reliably. Please help!
Thanks –
Bob and Jane
(Note: we have an appointment from about 11:20 am EDT – 1 pm EDT, 8:20 am PDT till about 10 am PDT)

I bought the Officejet 6500A Plus about one month and have experienced the very same problem. I tried to remedy this problem following suggestions in a number of different posts (static IP, router, firewalls etc), all to no avail. Last week I called support. The support I received by the tech over several hours and different days for a week was very good. However none of his suggestions corrected the connection issue. After today's recommended fix failed, he advised HP is aware of this issue with the 6500 and other affected printers. He claimed HP was working on a firmware upgrade. He did not know when the update would be provided. The tech also claimed HP acknowledged this problem in a written announcement. He agreed to email the announcement to me. I haven't received it. This has been the only problem I've had with the 6500

HP Officejet 6500A Plus

My HP Officejet 6500A Plus all in one printer recently stopped functioning and printing. First the Wireless network stopped working (Wireless Status Disconnected) and the Wireless Netwok Test Report advice was “contact HP support”. Then I started getting endless errors and flashing print screens with numerical references like 83C00009, 00729C98 etc. Any attempt to turn off the printer using the “off button” resulted in another error message. The following are examples of the stream of new error messages that appeared each time the “off button” was pressed: B0000A16; B03DA14A; B811DEB6; B8383184; B03E3B66; B83D99B8 etc. To finally “turn off” the printer it became necessary to disconnect the power. I have consulted the manual and queries on the HP site using the numerical references as search criteria, does not return any useful results / strategies. I found a video about how to do a partial “reset” (turn on using # + 3) but while this did allow me to access the print screen, it did not resolve anything and the numerical errors and flashing lights reappeared. I downloaded the HP diagnostic tools, but they came up with nothing – i.e. could not communicate with my printer. I read on some post that there may be a problem with the printer head, so I ran the Printer Status Report, but it seemed OK. Regardless I ran the clean the PrinterHead tool, and again this seemed OK, so I didn’t run the 2nd stage. My printer is out of warranty. It is 1.5 years old, but hasn’t been used that much. According to the Printer Status Report it has printed 1534 pages and scanned 290.
What can I do? Most of the "internet searches" suggest that if the printer is out of warranty the only option is landfill.

Thank you. Thesole reason I bought this printer was to use its wireless “Airprint” functionality to print from an iPad and when it worked it was a fabulous product. The start of these constant alphanumeric errors seemed to coincide with the wireless function ceasing to work (it went offline, HP Network Configuration Report – Network Status “Offline”, and Wireless status “Disconnected”). Maybe that was just a coincidence. Running the “Wireless Network Test Report” the recommendation is “Contact HP support***”. I.e. The Wireless is on (blue light good) PASS, but the Wireless Working status is FAIL.
I have only tried using the USB in an attempt to get around the wireless not working, i.e. still able to do some basic printing and perhaps upload firmware updates etc. I have tried different USB ports on my laptop computer but only with the same USB cable that came with the printer. This original printer cable has only been used a couple of times and it has on two occasions allowed me to print successfully from the laptop (i.e. initially it worked although . Surely it should be OK. I am reluctant to go out and buy another cable in the hope that it might resolve something and I don’t really have access to another computer to test.
Thank you I have previously seen that article. It was somewhat useful. My errors messages (mostly 83C0009, and sometimes just a black and white striped screen or B0525DAE, B866A570 etc) however do not include system ink failure and the article basically therefore simply recommends switching the computer off at the same time the ink cartridges are removed. This has in the past provided some improvement in the frequency of the error messages but it is usually short-lived and the error message returns. The error message can however become entrenched and at that point the print cartridges don’t move when the printer door is open and therefore can’t be removed. At this point I've tried turning the printer on while holding down #+3 to try and get back to a home screen, rather than an error screen.
On the upside, I can occasionally still make photocopies and the print quality is good.
Any guidance on what I should do next?

One original Intro cartridge no longer recognized by HP Officejet 6500a Plus printer

The original "Intro" Magenta cartridge in my HP 6500a Plus is no longer recognized by the printer.
The other "Intro" color cartridges (cyan and yellow) have a little ink left, and are recognized, along with a non-Intro HP black cartridge.
I didn't use this printer a lot. What would cause just one cartridge to no longer be recognized by the printer?
I can't use this printer at all now because of this. Not even for black-only printing... Not even for scanning!
Edit:
More info: The Magenta cartridge has an expiry of 2013/08, and the other 2 color cartridges have an expiry of 2013/09.
Hmm.. are these cartridges designed to self-destruct about 6 months after expiry, even if they have some useable ink left in them?
In a month or so, will the other 2 quit being recognized as well?
I get:
Ink System has failed (0xc19a0020)
Ink System has failed (0xc19a0022)
See attached pics for cartridge specific messages:
I've done Solution one: Reset the printer.
Done Solution two: Remove, clean, and reinstall the printhead.
Done Solution three: Reset the product (looks like the first solution).
I'm going to but a new Magenta cartridge and see if the problem goes away..

I just discovered the Embedded Web Server on my E710n-z printer. Very cool!
But it shows conflicting information from what the LCD panel shows:
(it shows the printer head as damaged)
And here, it recognizes the Magenta cartridge as empty:
I only printed 132 pages in the lifetime of this printer and the head is gone?

3 month old 6500a plus constantly smears, streaks and skips

Similar Messages

Maybe you are looking for