$5.00 Preorder Deposit Not Applied to Final Purchase

I pre-ordered Sunset Overdrive and paid a $5 deposit for it. When I went into the store and picked it up on Tuesday, they scanned my receipt, I made the purchase, and everything seemed okay. But when looking at the receipt now, I'm not too sure that the $5 I originally paid was applied to the purchase.
It says "Deposit Paid: 5.00" under the line item of the game, but from my previous pre-orders, I could have sworn it would also appear as a tender type below the total. Adding up the amounts, it does not look like the $5 was simply deducted off the game price either. I went into the store and talked to customer service, but they were sure that it was taken off because the preorder receipt no longer scans, and they just point to where it says "Deposit Paid" and say if you add all that up, it equals $64.99, about the price of the game after tax. That doesn't sound correct to me. Can anyone who picked up their preorder look at their receipt and see how many times and where a preorder deposit is referenced?
Thanks

Hey jukkakhan,
Good question! If processed correctly, pre-order deposits should appear in two locations on the final sales receipt: under the item description and at the bottom of the receipt with your payment method. We're aware of an issue that may intermittently prevent pre-order deposits from being applied correctly though, so I'd encourage you to return to your local store if it doesn't appear your pre-order deposit was recognized. An on-site rep will need to void the original transaction and reprocess it to address the issue, and I have confidence they'll be able to help you out.
Thanks for reserving and purchasing your copy of Sunset Overdrive with us!
Aaron|Social Media Specialist | Best Buy® Corporate
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Gamers Club Not Applying to Online Purchase

This evening I went online to purchase a PS4 game and my GCU discount isn't being applied. I purchased my GCU subscription during the deal you had when Mortal Kombat X was released. I brought the card I received in the mail to the store and they informed me it was linked to my account, but I have noticed the last two times I've been in a physical store a manager has had to come over to get my discount applied. Any help you could provide I would grealy appreciate.

Hello CypherECM,
I'm too late! It appears that you were able to get the issue resolved. Your current Gamers Club Unlocked expiration date is 06/07/2017. I hope you enjoy all the benefits of the program and I'm happy you were able to get this fixed.
You can view the current status of your My Best Buy account by logging in and clicking on the “Rewards” tab.
Keep me in the loop on if you have any additional questions or concerns.
Blake|Social Media Specialist | Best Buy® Corporate
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$5 pre-order deposit not applied or refunded

I put down a $5 pre-order deposit in store, and when I picked up my game this week, I wasn't given my $5 credit. This is despite having the CSR scan my pre-order deposit receipt, and me asking why the display didn't give me my $5 credit.
Do I have to go back to the store to fix this, or can someone give me the credit online like http://www.forums.bestbuy.com/t5/Best-Buy-Store-Purchase/Wast-not-credited-my-5-deposit-at-preorder-...

Hi shulk,
If our store associate scanned your pre-order deposit receipt, it’s quite odd that your deposit wouldn’t have been applied when completing the payment to fulfill your pre-order. I’m very sorry for any confusion if this occurred! I’ve seen this happen maybe a handful of times and it can be due to a few different circumstances. Either way, I’d like to look into this for you if still needed.
If you still need assistance with this, please send me a private message including the Customer Service PIN located at the bottom of your final sales receipt. If you still have your initial pre-order receipt, the Customer Service PIN off that one would be helpful as well! You can send me a private message by clicking the link in my signature.
I look forward to hearing from you and helping further.
Thanks,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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LR5 Graduated filters not applied to final image

I have recently had an issue using the graduated filters in the LR5 develop module. While in the develop module (working with a raw image (panasonic GH3)), I can apply and use graduated filters without issue, but when I switch to the library module or export the image , the changes disappear. I have shot a few test shots since and worked with some old images and I cannot reproduce this issue. I have the same problem with every image from a single import. There have been no changes in settings on the camera or in Lightroom. I did use a new memory card, but I doubt that the card is the issue. Attached is a screen shot of the image while in the develop module (right) and library module (left). Anyone have ideas on how to fix this problem or avoid it in the future.

This is probably actually not the graduated filter not working, but the preview in Develop not being reliable when zoomed out. I've run into this with my own star images. This often comes up in images such as this with lots of fine structure. The noise reduction is not shown reliably in Develop when zoomed out. Then when you switch to Develop, it creates a good preview image that does have noise reduction enabled and suddenly your images appear different and less punchy especially when you have lots of little star points. It is actually more representative in these conditions. Make sure you zoom into 1:1 to really judge what is happening. At 1:1 the preview is correct in Develop when you have lots of fine detail. You probably have a graduated filter with clarity here? That is notorious for not previewing correctly with such images in Develop. To test whether the filter actually takes, do something extreme such as a few stops of exposure or so.

20% off GCU did not apply at register

Had an issue today when I went to pick up my Forza Horizon 2 pre-order. Even though my rewards info was accepted in the system, the 20% GCU did not get applied to my purchase. The cashier had no explaination to offer, other than "they are changing that program to have different offers now." I knew that was completely pulled out of left field, so I asked her if anyone else had this same issue today. She said that, yes, a few people also had the same thing happen.
My 'My Best Buy' account info is listed on my receipt, so I don't understand why GCU didn't get applied. I did receive my DLC code, so that is a plus. Please help. thanks

Hey once again jeremygary,
If you believe your Gamers' Club Unlocked discount did not apply to your purchase, then you will need to return to your local store's customer service desk when you have the chance to do so. An on-site rep should be able to re-ring the sale, making sure that any applicable discounts and promotions are properly applied. If you have any additional questions, remember that you can always ask to speak with a member of the on-site management team.
Thanks for reserving your copy of Forza Horizon 2 with us!
Aaron|Social Media Specialist | Best Buy® Corporate
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Preorder deposit system is broken at Best Buy

From searching this forum I know I'm not the only one having an issue with pre-order deposits. It's pretty stupid that I have to go back to the store to get my deposit back on a pre-order since Best Buys computers cannot apply the deposit automatically to the final payment. If they cannot fix the computers they should at least train the employees to make sue the deposit is applied. Pretty much common sense: "Oh you're picking up a pre-order, there must be deposit, let me get that applied." I have two other pre-orders that I'm concerned about, I really don't want to go through this mess again.

Greetings seanalan329,
Believe it or not, pre-order deposits should automatically be applied as long as the initial pre-order receipt is scanned at the time of pickup. We're aware of an issue that may intermittently prevent this from occurring though, and our stores simply need to void/return the transaction and re-ring the final sale to address this issue.
With that in mind, you will regrettably need to return to your local store for assistance if you believe a pre-order deposit was not properly applied to one of your recent purchases -- we do not have the ability to address these issues remotely. I have confidence that an on-site rep will be able to help you out.
Thanks for taking the time to post.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

SQL Server 2008 R2 Replication - not applying snapshot and not updating all repliacted columns

We are using transactional replicating on SQL Server 2008 R2 (SP1) using a remote distributor. We are replicating from BaanLN, which is an ERP application to up to 5 subscribers, all using push publications.
Tables can range from a couple million rows to 12 million rows and 100's of GBs in size.
And it's due to the size of the tables that it was designed with a one publisher to one table architecture.
Until recently it has been working very smooth (last four years)) but we have come across two issues I have never encountered.
While this has happen a half dozen times before, it last occurred a couple weeks ago when I was adding three new publications, again a one table per publication architecture.
We use standard SS repl proc calls to create the publications, which have been successful for years.
On this occasion replication created the three publications, assigned the subscribers and even generated the new snapshot for all three new publications.
However, while it appeared that replication had created all the publications correctly from end to end, it actually only applied one of the three snapshot and created the new table on both of the new subscribers (two on each of the
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I let it run for three hours to see if it was a back log issue.
Replication was showing commands coming across when looking at the sync verification at the publisher and
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I ended up attempting to reinitialize roughly a dozen times, spanning a day, and one of the two remaining publications was correctly reinitialized and the snapshot applied, but the second of the two (failed) again had the same mysterious result, and
again looked like it was successful based on all the monitoring.
So I kept reinitializing the last and after multiple attempts spanning a day, it too finally was built correctly.
Now the story only get a little stranger. We just found out yesterday that on Friday the 17th
at 7:45, the approximate time started the aforementioned deployment of the three new publications,
we also had three transaction from a stable and vetted publication send over all changes except for a single status column.
This publication has 12 million rows and is very active, with thousands of changes daily.
, The three rows did not replicate a status change from a 5 to a 6.
We verified that the status was in fact 6 on the publisher, and
5 on both subscribers, yet no messages or errors. All the other rows successfully updated.
We fixed it by updating the publication from 6 back to 5 then back to 6 again on those specific rows and it worked.
The CPU is low and overall latency is minimal on the distributor.
From all accounts the replication is stable and smooth, but very busy.
The issues above have only recently started. I am not sure where to look for a problem, and to that end, a solution.

I suspect the problem with the new publication/subscriptions not initializing may have been a result of timeouts but it is hard to say for sure. The fact that it eventually succeeded after multiple attempts leads me to believe this. If this happens
again, enable verbose agent logging for the Distribution Agent to see if you are getting query timeouts. Add the parameters
-OutputVerboseLevel 2 -Output C:\TEMP\DistributionAgent.log to the Distribution Agent Run Agent job step, rerun the agent, and collect the log.
If you are getting query timeouts, try increasing the Distribution Agent -QueryTimeOut parameter. The default is 1800 seconds. Try bumping this up to 3600 seconds.
Regarding the three transactions not replicating, inspect MSrepl_errors in the distribution database for the time these transactions occurred and see if any errors occurred.
Brandon Williams (blog |
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Smash Bros Preorder Bundle Not Available In Spite of Email Saying it Was Ready for Pick Up

I had preordered ({removed per Forum Guidelines}) the Wii U Smash Bros Bundle (SKU: 7493005) on 8/4/14 at bestbuy.com utilized the pick up in store option (may be the last time I do that). When I went to the Middletown (461), NY store to pick it up yesterday before 3pm. I did not anticipate any issues since I received an email saying that my order was ready for pick up and have never had a problem when I have gotten such an email.
When I arrived at the store, I had to wait for someone to finish with another customer. The associate attempted to find my game, but it was not at the customer service desk. She had another employee look elsewhere, but I had to leave. The and the game was not found. I had to leave to pick up my daughter from school, so she took my name and number down. About 10 minutes later I got a call telling me that the store oversold its preorders and there was a system error. I was told that it would be in sometime in the next week.
After getting my daughter, I went back to the store because I could not understand how this happened. This time, I was helped by Brittany. The game was still not there and I was given the same explanation. I asked how preorders were filled because I had preordered in August and it just seems strange that I would get an email telling me that the product was there when it was not. Based upon what others have written that they were told, it seems that online preorders should have been satisified first since they are paid in full.
Brittany was quite helpful and called the Monroe, NY (1394) store to see if they had a physical copy since the computer system said they did. Whoever she spoke with in Monroe confirmed that they had a physical copy and Brittany asked that it be held at the in store pick up desk. She then transferred the store pick up over and I drove to Monroe with my family in tow.
When I got to Monroe, I had not gotten an email confirming that the pick up was ready, but I went to the desk anyway to explain the situation. Victor looked around and did not see it. A shift leader/manager came over to assist, but there was no physical copy. I was understandably upset. The shift leader/manager called around to other stores to locate a physical, but to no avail.
After waiting nearly 30 minutes, I came up with another "solution" because my family was on the brink of a meltdown give that it was after 5:00 pm. So, I got a copy of the game and the gamecube controller, which are 2 of the 3 parts of the bundle that I ordered. The only missing component was the controller adapter ($19.99), but since that was available in stock online at Best Buy.com I figured that I would get that in a couple of days.
So, being that I am in the Gamers Club Unlocked, I get 20% off new games. The Bundle is $99.99, so I got it for $79.99 before tax. But if I buy the components parts, I would only get a discount on the game and not the controller and adapter because the discount does not apply to hardware. The shift leader/manager agreed to give me the appropriate discounts so that my total cost when I purchase the $19.99 adapter would not exceed $79.99 pretax. So, while I was made "whole," I really wasn't because I did not have the entire bundle and I wasted at least two hours of my life.
So, after leaving the store I promptly place on order ({removed per Forum Guidelines}) for the adapter on my smartphone. It says that it should ship so that I would get it by 11/26. No problem right? Wrong, because I get a subsequent email saying that it is backordered and that I can expect it sometime between 12/5 and 12/17.
So, I would like some type of compensation for my trouble. I would be happy with a $25 gift card. I should not have to deal with this type of issue, especially when I place a preorder so far in advance and spend several thousand dollars a year in your store.
1. How can you oversell a preorder? That is like overselling movie theater tickets. It is an unacceptable business practice.
2. How can an employee identify an item in stock in another store, confirm its existence, and then it not be there? Thankfully, I only had to drive 20 minutes back and forth, but it was 40 minutes that I did not have to drive.
The only positive in the whole thing was that the shift leader/manager in Monroe was so understanding. But even there, I had to come up with that idea.
I would appreciate a response and at least the above compensation.
Thank you.
Sincerely,
Darrell {removed per Forum Guidelines}

Hello darrell521,
I can’t thank you enough for the amount of detail you’ve provided in your post! Our in-store pickup process should be very streamlined for our customers who pre-order games at Best Buy and what you’ve described with your Super Smash Bros pre-order is quite the opposite. I sincerely apologize for the effort you had to put into redeeming the items needed to recreate the bundle, especially since you should have simply been provided your original copy upon your first arrival to our store!
In reviewing your BestBuy.com order for the adapter, I see that it actually did ship and I believe you’ve already received it! I’m happy to know that it’s very possible you’ve been able to play Super Smash Bros the way you originally intended. With that, I’m going to send you a private message with further information in regards to your purchases. Keep an eye on your inbox, which is located to the top right of your screen when logged into the forums.
Thanks for sharing your feedback with us on the forums and you’ll be hearing from me soon.
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Presets not applying in LR4.

So I experienced a weird anomoly in LR4 the other day, when I try to apply a preset to a NON raw file, i.e (JPG, PSD, TIFF) the preset in develop mode would not apply. In the preview winddow as I hover over different preset it would show me a preview, but when I go to click on it, nothing would happen. Strangely enough when I goto Library mode, it would apply! When I go back to Develop mode it would revert back to normal and unapply. I have to switch back and forth from library to develop mode for it to show the preset apply.
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I opened the console this morning and when the issue occured I got this.
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Basically after 3 sec or so the preset would apply.
Any ideas?

Inspect the preference which determines where presets are expected to be located:

Help! Computer List policies not applying to computers

The computers are bound with LDAP to the xserve, in the computers list and have been restarted multiple times what can I do to make the policies apply?
Thanks

After many hours of tinkering I have finally found what was wrong.
This is how to resolve this issue.
Problem:
Computer polices not applying although in computers list,after deleting MCX settings and LDAP plugin settings on the local machine.
Cause of problem.
Workgroup manager fails to remove certain records or up date them as things are changed.
Solution
Open work group manager and remove computers that are having these difficulties from the computers lists.
Now open preferences in work group manager. Select the box showing 'show all records' tab and inspector.
You should see in the left hand side a new tab appear next to groups users and computers list.
Select the accounts at the top and then click on the 'inspector tab'. This should now show a small drop down menu with several items in it.
Select computers, and delete the unnecessary or incorrect records for computers.
After this re add the computers to the computers list and your done.
If the preferences still didn't apply its now machine based and you should delete the MCX preferences on the machine and flush the MCX cache.

GPO Not Applying

HI All,
I have a OU for Computers and OU for USers.
Create the FolderRedirect GPO for User configuration ( Folder Redirection) for One Security Group (OLGroup) of people only.
I have applied to users but this policy not applying? Do i need Computers and Users in same OU?
AS

GPO delegation to Sub OU is the same as the domain OU?
any conflicting GPOs that you think that might cause the problem?
or check the GPO inheritance and precedence:
Group Policy settings are processed in the following order:
Local Group Policy object—Each computer has exactly one Group Policy object that is stored locally. This processes for both computer and user Group Policy processing.
Site—Any GPOs that have been linked to the site that the computer belongs to are processed next. Processing is in the order that is specified by the administrator, on the Linked Group Policy Objects tab for the
site in Group Policy Management Console (GPMC). The GPO with the lowest link order is processed last, and therefore has the highest precedence.
Domain—Processing of multiple domain-linked GPOs is in the order specified by the administrator, on the Linked Group Policy Objects tab for the domain in GPMC. The GPO with the lowest link order is
processed last, and therefore has the highest precedence.
Organizational units—GPOs that are linked to the organizational unit that is highest in the Active Directory hierarchy are processed first, then GPOs that are linked to its child organizational unit, and so on. Finally, the GPOs that are
linked to the organizational unit that contains the user or computer are processed.
At the level of each organizational unit in the Active Directory hierarchy, one, many, or no GPOs can be linked. If several GPOs are linked to an organizational unit, their processing is in the order that is specified by the administrator, on the Linked
Group Policy Objects tab for the organizational unit in GPMC. The GPO with the lowest link order is processed last, and therefore has the highest precedence.
This order means that the local GPO is processed first, and GPOs that are linked to the organizational unit of which the computer or user
is a direct member are processed last, which overwrites settings in the earlier GPOs if there are conflicts. (If there are no conflicts, then the earlier and later settings are merely aggregated.)
from this link: http://technet.microsoft.com/en-us/library/cc785665(v=ws.10).aspx

Text not printing or PDFing. Non-printing is not applied. Help?

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ID CS 3
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Sorry for the delay. Spent some time looking for the font becasue I'm on Windows.
I opened it first in CS5, and after font substitution it exported fine, so I figured maybe it was a font problem on your end, but just to be safe I opened it in CS3 to check. Same problem here that you have on your end.
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Number format mask of text item is not applied

Hello all,
I want to format a number like 999G999G999G999G990D00
Is specify the format mask under source of the item. But it is not applied and I don't understand why.
See http://apex.oracle.com/pls/otn/f?p=53873:2 for example
Btw. is it possible to set the format for all numbers in the application at once? I want to have a thousand separator in most cases.
Message was edited by:
Jacob_B

Hello Jacob,
Btw. is it possible to set the format for all numbers
in the application at once? I want to have a thousand
separator in most cases.I am using substitution strings for things like that. You can define some "global" substitution strings on page application definition.
So you just have to put in the format (999G999G999G999G990D00 ) in there once and give it a name. Let's say NUMBER_THOUSAND.
Afterwards you can reference it wherever you need the format e.g. this way:
to_char(10000,'&NUMBER_THOUSAND.').
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MBean Attribute (Does not apply to application modules)

Can any one tell what this mean ?
MBean Attribute (Does not apply to application modules) :
is this means that it wont help for datasources for any J2EE application ????
Inactive Connection Timeout
The number of inactive seconds on a reserved connection before WebLogic Server reclaims the connection and releases it back into the connection pool.
You can use the Inactive Connection Timeout feature to reclaim leaked connections - connections that were not explicitly closed by the application. Note that this feature is not intended to be used in place of properly closing connections.
When set to 0, the feature is disabled.
MBean Attribute (Does not apply to application modules) :
JDBCConnectionPoolParamsBean.InactiveConnectionTimeoutSeconds
Minimum value: 0
Maximum value: 2147483647

Yes!, they do not apply for any applications they are management interfaces, internal to weblogic.
Below is the brief information about it:
A managed bean (MBean) is a Java bean that provides a Java Management Extensions (JMX) interface. JMX is the J2EE solution for monitoring and managing resources on a network.
BEA WebLogic Server provides a set of MBeans that you can use to configure, monitor, and manage WebLogic Server resources through JMX. This reference document organizes WebLogic Server MBeans into the following categories:
MBeanServer Services, which serve as your entry point into navigating the MBean hierarchies. Some of these MBeans contain attributes and operations for managing changes to WebLogic Server configuration MBeans.
Configuration MBeans, which expose attributes and operations for configuring WebLogic Server resources.
Runtime MBeans, which provide information about the runtime state of its resources.
New MBeans, which have been added in the current release of WebLogic Server. These new MBeans are also listed in other categories in this document (for example, new runtime MBeans are also listed under the Runtime MBeans category).
Deprecated MBeans, which are deprecated in the current release of WebLogic Server.

Selection criteria are not applied to summary fields on group footers.

I wonder if anyone can help me with this problem. I am using Crystal reports version 11.2, and my data source is a Sql Server view.
The records on the view have a date field, and I have selected all records within a given date range in "Selection Formulas".
The records are then grouped, and the Crystal summary facility used to summarise number fields on the group footers.
So for example, if my view contains four records, one with field "amount" = 2, one with field "amount" = 8, one with field "amount" = 6, one with field "amount" = 3, but only the first two records are within the valid date range, you would expect to see the first two records listed out at detail level, then field "amount" summarised at group level, with a summarised value of 10.
ie ....                record1                      2
                       record2                      8
                       group level total         10
This works fine when I run the report using Crystal's "print preview" facility. However, when the report is run from within an application written in C#.NET, the selection criteria are not applied to the summary field, so you get ..
                       record1                      2
                       record2                      8
                       group level total          19
I tried putting the date selection criteria at both record and group level, but that did not work.
I googled the problem and found an article explaining that Crystal first performs the record-level selection, then it creates the groups and totals up any summary fields, and only then does it apply the group-level selection criteria, which can lead to problems like the one I have described above. However, since I have put my date selection criteria at both record and group level, I do not understand why I still get the problem.
In one report I got round this problem by creating a formula that returned zero if the record date was outside of the valid date range, and returned the number field to be summarised if the date was valid, then summarising that formula, instead of summarising the number field directly.
In other reports I created one formula to set a shared variable as zero, then another formula to accumulate it at detail record level, then another formula to display the variable at the group footer. In other words, I did not bother with the Crystal summary facility at all, but created my own summary facility.
While googling the problem to see what other people did in this situation, I noticed that most fixes used variations of the "shared variables and formulae" fix to get round the problem.
The problem is that I have lots of complex reports and it will take ages to replace the summarised fields with shared variables and formulae. The reports were initially tested with "Print Preview" so we did not notice this problem until the C#.Net application was ready to use them. And I can't believe that you are simply meant to ignore the summary facility and re-invent the wheel by doing it all manually.
Please tell me that there is something simple that I have been doing wrong!!! If I have not given enough information for you to answer, please let me know.
Thanks,
Anne-Marie

Hi, Anne-Marie;
You may be running into a common issue that is docuemented here:
[SelectionFormula|https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes_boj/sdn_oss_boj_erq/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes%7B6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333233303334333833393335%7D.do]
Regards,
Jonathan
Edited by: Jonathan Parminter on Mar 16, 2009 8:03 AM

$5.00 Preorder Deposit Not Applied to Final Purchase

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