5800 display remains blank despite using the lock/...
With firmware v20.0.012 on a German, blue 5800 RM-356 I have this problem which was not in the v11 FW. I did a successful, legal update with NSU v1.4.98 and restored my settings with PC Suite 7.1.18. The theme is a standard Nokia one. The fault is as follows:
The display is turned off (standby mode) and then I press the middle, (white LED) menu key. A message appears faintly saying approximately (in German) "Use the lock/unlock slider to free the screen". I can use the screen for some seconds but it fades again and goes blank (black). What drove me freaking crazy was that using the lock/unlock slider now lights up the green/white/red LED keys but the display itself stays blank. The touchscreen vibrates when I hit it and I think the taps do function but I CAN'T SEE ANYTHING. Using the slider again will fade the LEDs and everything is off. Retry with the slider and the LEDs come on but no display! The phone refuses to get out of this mode despite using lock/unlock slider many times and waiting 10 minutes etc. I have to turn the 5800 off completely and restart to get back to normal.
A hard reset *#7780# (or the corresponding menu option) did not improve this really.
Solution to what seems to be a bug in FW 20.0.012:
Display is off. Press the middle (white LED) menu key and while the display is still faintly shown, activate the lock/unlock slider BEFORE THE DISPLAY FADES AGAIN. This brings up to the display as normal. Phew, what a relief!
This took days to work out the problem. If you accidently touched the middle, white-LED menu key once, when the 5800 was blanked (in your pocket?) then the lock/unlock slider only brings on the 3 coloured LEDS and no permanent display.
Does anyone else suffer from this? I though it may be happening when the battery was low but now it seems to be easy to replicate.
Nokia.. please fix this!
Message Edited by steveritt on 17-Mar-2009 11:30 PM
Message Edited by steveritt on 17-Mar-2009 11:36 PM
Message Edited by steveritt on 17-Mar-2009 11:39 PM
Message Edited by steveritt on 17-Mar-2009 11:40 PM
Solved!
Go to Solution.
Hurrah, problem seems to be solved in firmware 21.0.025 from April 09. If you now accidently press the red, green or white function key when the screen was blanked, the advice message still comes but it does NOT prevent unlocking with the slider shortly afterwards. Wait for the white LED to fade and then you can restore the screen TO FULL BRIGHTNESS with the slider.
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