6 weeks and counting

The short version of our tale of woe... Moved house in early December, took over existing line and BT broadband. Rural location, couple of miles from the local village exchange, no mobile signal... Line was droppy but livable. Then on Dec 21st phone line, and of course broadband went dead. Called in the fault, told it would be fixed by Dec 25th, it wasn't. To be clear the fault is in Openreach's domain - no engineer has been visited my property (one was supposed to visit but didn't despite my partner taking the day off). I won't list out the calls made and commitments received for resolution. On one occasion BT thought the fault was fixed and closed it - No-one had the courtesy to check with me whether it was fixed, of course it wasn't. Latest story, was promised that fault would be fixed last Friday, it wasn't... Called faults again, profuse apologies, received a text saying that fault would be fixed by Wed 28th. Got a call yesterday to advise that fault will be fixed by February 10th. Do I have any faith that BT/Openreach will meet this commitment? Frankly no... all other promises have been missed, false, or lies. The call centre can't do anything, there is no escalation path, no-one with any authority can tell me anything useful.
So, best case scenario will be an over 7 week time to fix - In what field of business is this an acceptable time for a repair? If anyone has any suggestions as to how to progress please advise.

Hi abzmike,
Thanks for posting and welcome to the forum, I'm sorry about the delays in getting your line fault sorted.  We can chase this up with Openreach to find out whats happening. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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