No Phone for 8 weeks and counting..........

Our phone has been off line since the end of Sept contrary to the fault listing of Oct! We still do not know when we will have an operational phone the last contact was Friday last week when we were advised by mobile(!) that traffic lights had been ordered - what for? How long is this going on why doesn't BT let us know the details? We live in a remote area and mobiles are not reliable - we Feel let down and ignored - if we stop paying our line rental BT will cut us off completely how do we get any answers?

Hi Cab,
Thanks for posting. I’ll look into this for you if you wish. Drop me an email with the details. You’ll find the “contact us” form in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
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They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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No Phone for 8 weeks and counting..........

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