7821 and CUCM 8.6.2 Support

HI, i need support for 7821 phones on an 8.6.2 CUCM cluster; do i need to install the first device pack that give support to the phone or i can install the latest or any newer device pack?
Thank you.

Because you just installed the FW for the phone, installing FW HAS NEVER been the way to add support for new devices, support for new devices can only be achieved 2 ways, there's a 3rd option, but it's rare
A) Upgrade to version with native support
B) Install the DevPack
C) For very, very few devices, there was a device enabler to add support for just one device, quite uncommon
So, to answer your question, yes, you need to install the DevPack on all your servers and then perform a cluster reboot. If you haven't read the README/RNs from the DevPack.

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7821 and 8831 CUCM 8.6

Do I need to buy licenses (UCL) for a new 7821 and 8831? I have a lot of DLU available in my CUCM 8.6.
Gino

Hi Angel,
You can refer the ordering guide and table 2.1
http://www.cisco.com/web/partners/downloads/partner/WWChannels/technology/ipc/downloads/UC_8_6_OG.pdf
The Cisco® IP Phone 7821 requires a Basic User Connect License (UCL) in order to connect to Cisco Unified Communications Manager. The Cisco® IP Phone 7841 and 7861 require an Enhanced User Connect License (UCL) in order to connect to Cisco Unified Communications Manager.
regds,
aman

UCCX and CUCM Upgrade

Hi All - We are planning to go for CUCM direct upgrade from 7.1.3 - 9.1.2
Also for UCCX from 7.0.1 SR5 ---> 8.5.1 --> 8.5.1 SU3 --> 9.0.2
During upgarde of UCCX 8.5.1 on UCS Machine it will ask to eneter CUCM AXL user Credentails which is in 9.1.2, So we need to know is that correct way by doing so since UCCX is 8.5.1 and CUCM 9.1.2
Also i checked few PDF'S where i can get below info.
These Unified CM versions are supported - 8.0(1), 8.0(2) and all SUs, 8.5(1) and all SUs, and Unified CM 8.6.2.22033 and later.
Does it mean CUCM 9.1.2 is compatible with UCCX 8.5.1 and 8.5.1 SU3.
SIVANESAN R

Refer to this document for all CCX compatibility details including which version you can upgrade from:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
CUCM 9.1.2 is compatible with CCX 8.5SU4 for example.
Also, you can upgrade to CCX 9.0.2 directly from 7.0.2ES3.
HtH,
Chris

CUEAC 9.1.1.10 and CUCM 7.1(5) 64 bit TSP Plugin

Hello,
I have a customer with CUCM 7.1(5) who has purchased CUEAC 9.1.1.10 and wants to run it on Windows Server 2008 R2 (64 bit).
According to the data sheet this should be supported but when I go through the CUEAC server installation process it tries to download the 64 bit TSP plugin from the CUCM server.
This is a problem as CUCM 7.1(5) does not have the 64 bit TSP plugin - it only has the 32 bit version.
The exact message I get is
Error occured while downloading Cisco TSP.
Path: https://10.80.20.12/plugins/CiscoTSPx64.exe
I have obtained the 64 bit TSP from a later CUCM and done a manual installation hoping that the installer would see the TSP is already installed and skip the step but it does not do so.
Can anyone suggest how to resolve this?
I know I could use a 32 bit version of Windows Server or upgrade CUCM but these options are not available.
Thanks

Update
I built a CUCM 9.x server as a virtual machine and integrated CUEAC with that. The 64 bit TSP downloaded and installed ok and I was hoping that I could then reconfigure the TSP CTI manager addresses and the CUEAC CUCM server to point to the version 7.1 CUCM server.
Unfortunately this did not work as I got a message complaining about version incompatibilities between the CUEAC server and CUCM.
I do not think there is any workaround for running CUCM 7.1 with CUEAC on a 64 bit Windows Server.
Luckily for me the customer found an old Windows 2003 32 bit server that they used to run Cisco ACS on. CUEAC installed without a hitch on this server and is running fine.
If anyone manages to get this working I would be interested to know how.
Lesson here is do not believe Cisco data sheets

NAT between IPIVR (or UCCX) and CUCM?

Hi,
i would like to know if NAT between IPIVR (or UCCX) and CUCM is allowed? (with ASA only or also router and switch).
I didn't find anything about it in UCCX SRND.
thanks
[IPIVR v8, CUCM v7.1(5).]

Hello,
1) Yes, please use sip trunk as the interface between cme and cucm.
2) Please note: officially cme sip trunk video is only supported for cme1—sip trunk---cme2 type set up, but for basic call you could try to setup cucm to use early media on the sip trunk. cme by default would use early media and it should work.
3) For configuration guide on CME Video, you can refer http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmevideo.html#wp1027101
4) For interfacing CME with CUCM, please remember to configure below command on CME:
       voice service voip
        sip
          asymmetric payload full
Hope this helps,
Vishal

Cucme and cucm with aim-cue

Hi all, I just want to know if AIM-CUE can work with cucme and cucm 8.0?
Because based on this matrix Cisco Unity Express Compatibility Matrix [Cisco Unity Express] - Cisco Systems
It says that it is supported, but CUE (AIM-CUE Module) should have a version of 7.2 or 7.3 to support cucme 8.x and cucm 8.x
Can anyone confirm this because aim-cue is the cheapest among the CUE cisco offers. Thanks!

That's what I read, having cue 7.2 or 7.3 will let you use cucme/cucm 8.x
When you say "there will not be any new firmware release on the old aim-cue", Does that mean that cue version 7.3 will be the last firmware version to be released on the old aim-cue that will support cucme/cucm 8.x? Future versions of cucme/cucm (version 9) will not be supported by the old aim-cue?

Problem with iTunes purchased track. I purchased an album from the store and downloaded. I contacted support as one track was defective and had this one track setup to re-download, which was successful.

I purchased an album with 11 tracks from the Store. When the download was complete, I edited the name to make it easier for me to find. I then synced my iPod and iPad with the new album. However I found that one of the tracks was defective and after writing to the support community, a second download was setup and this fixed the bad track. I was surprised that when the track downloaded, it went to the track with the new name. However it works perfectly on my computer. For some reason, the iPod and iPad have synced a few times but the track for this album on these is the original track with the defect and this has not fixed, though there have been multiple times that it has synced. The laptop with its corrected track works fine.
The message from support told me to be sure that the software on my laptop was the current version and I did correct this before getting that corrected download. However I notice that my iPod says that it has the latest version and won't check for an update until 2/24.
Can you help me figure this out. I thought if I could delete this track off the iPod and iPad that it would sync the correct version, but I can't see how to delete these.
Thanks for any help you can offer.

Assuming you are in a region where you are allowed to redownload your past music purchases, delete the problem tracks from your iTunes library, close and then reopen iTunes, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the "Report a problem" links in your account history, or via Contact Support.
See also:
HT5085 - iTunes in the Cloud and iTunes Match Availability
HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2

How can I get some actual support on here??? I want to know why I put a lock on my phone, when it can B plugged in a comp and B locked, yet EVERYTHING is wiped off my phone, and there is no actual support on this website...I can do the same on FB!!!

I have owned an iPhone just 3 months, and been trying to be optimistic about it, and give it a chance, but I see this site is not run by Apple technicians. Thought I would have some support after taking the time to log in, and ask a question, hoping there might be a chance, that my problem could be fixed, but what are the chances of anyone seeing my question??? I saw the same question, poor lady had asked it back in Dec, of 2011...NO ONE ANSWERED HER!!! Nothing about the iPhone has convinced me to stay with it, it's too fragile, U loose data when Ur phone is locked, and there is no customer support!!! Thank U very much, but I will go back with Blackberry or maybe I will go with the new Galaxy... at least I will know when I lock my phone, it is in fact locked!!! I can't get over the LACK of committment given to customers here, when they apparently take the time to come online, and go through all the nonsense of making a username, when there are no intentions of anyone from APPLE here to give support...it says support and after all is said and done, it's simply a chatroom!!! Have a no chance of anyone seeing Ur question, have better chances of finding an answer on facebook!!!

This is a user to user support forum. We are all iphone users just like you.
You are not addressing Apple here at all.
This is an odd way to ask your fellow iphone users for help. Berating oterh users will not help you.
"it's too fragile"
No it is not. i have never damaged one, nor has anyone I know.
" U loose data when Ur phone is locked"
No you don't. Why do you think this?
"and there is no customer support!!! "
Wrong yet again. Apple has an 800 number and they have many retail stores and they have support articles that you can access using the search bar. Or you can contact them throgh express lane online
"but I will go back with Blackberry "
Please do.
Good ridance

Re-assigning a retail license for Office 2010 Home and Student - any charge for support?

I want to re-assign one of three licenses for Office, but I went to the Support website, which prompted for the product ID and indicated that the "free support"period had expired, presumably because it is 12 months since I first installed it.
Can the reassignment be organised at the time of activating on the new computer by phone? Would a person be speaking with a human if doing a phone activation? Will there be a charge and what's it likely to cost?
I also have a suggestion for Microsoft: a de-activation routine that would enable the license transfer process without the need for human support.

Hi
Normally Office for a retail version can only be activated once at a time in one computer, Office 2010 Home &Student can be installed on three machines.
If you have used up your activation times and want to transfer your Office to a new computer, contact Microsoft Customer Service and they will help you to activate your Office in a new machine:
http://support.microsoft.com/kb/295539/en-us
Tylor Wang
TechNet Community Support

HT3702 why did i get charged three times for the same purchase? is it because i use my apple id on three devices.. two iphones, and ipad... and and macbook geez apple i support you enough can i just pay for one copy of the audiobook

why did i get charged three times for the same purchase? is it because i use my apple id on three devices.. two iphones, and ipad... and and macbook geez apple i support you enough can i just pay for one copy of the audiobook

These are user-to-user forums, you are not talking to Apple here.
If it was an audiobook then they are one-time only downloads, to get it on your other devices you need to sync it to them and not re-download it oneach. You can try contacting iTunes support and see if they will refund or credit you for the second and third downloads : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Is there a way to script finding users in Unity and CUCM

I currently get a list once a month of all users who no longer work for our company. As we roll out more VOIP installs the list grows and the old way of doing things needs to change. Currently I search one by one through CUCM and Unity to see if the user is assigned a phone. I would like to be able to pull a list of all users from both Unity and CUCM put that into a spread sheet and then compare my attrition spread sheet to that spread sheet therby speeding up the process of determining which users might be assigned a phone.
Note company hires warehouse workers and they come and go frequently and are not assigned phones but, they along with users with phones are all dumped into a spread sheet so I have no way of know who is who.
1. I have a spread sheet with names on it both people with and without phones
2. I would like to download a list so I can compare the two and determine which ones have phones
I am open to other ideas and suggestions to make the laborious task easier.
Thank You in advance

Seems easy enough on the face of it - unless there's something I'm not getting - are you talking Unity or Unity Connection (folks often just say "Unity" as shorthand for either) - if you're dealing with Unity then you'll have to dance with ODBC which isnt' the end of the world but doing it from "script" is going to be a challange. If you're talking about Unity Connection you can also use ODBC but you have the option for an HTTP REST search for users by name.
So it's just a matter of searching by name and getting matches back (names are not guranteed to be unique of course, assuming you mean name as first/last/display name and not alias). It can kick out all matches I suppose and include the extension number. Unity and Unity connecton _always_ have extension numbers (it's required) so I'm unsure what someone "without a phone" would look like in Unity/Connection - that's a bit odd - how do they check messages? And without a phone why do they have a voice mail account?

HT1338 Presently running mac osx 10.5.8. Recent Firefox update says it no longer works with osx 10.5 and it's no longer supported by apple. Any suggestins?

Presently running mac osx 10.5.8. Recent Firefox update says it no longer works with osx 10.5 and it's no longer supported by apple. Any suggestins?

Use an earlier version of Firefox, use Safari, or upgrade to a later version of OS X. Any Intel Mac can run Snow Leopard.
Latest version of Safari for Leopard: http://support.apple.com/kb/DL1422
Information for Firefox: http://support.mozilla.org/en-US/kb/firefox-no-longer-works-mac-os-10-4-or-power pc
http://support.mozilla.org/en-US/kb/firefox-no-longer-works-mac-os-x-10-5

Exchange 2013 SP1 and CUCM 9.1.2 - Exch not recognizing called extension

I think I'm almost there in getting Exchange 2013 SP1 UM working with CUCM 9.1.2...I've got two issues at the moment that I need a little help with.
1) When I dial my VM pilot (6040) from a UM enabled extension it prompts to enter an extension. When I dial the same extension and let it ring to VM, Exchange picks up and says "the person you are trying to reach does not have a valid voice mail box
on our system".
2) This just started happening this afternoon, when I dial my VM pilot (6040) exch3 picks up as thats what I have my route pattern pointing to. If I enter the extension of a mailbox on exch2, I get stuck in a endless loop.
I've followed this post as a guide but it hasn't resolved my issue.
https://supportforums.cisco.com/discussion/11914031/exchange-2013-um-and-cucm-86
My Exchange environment looks like this:
Site 1:
exch1 - CAS/Mailbox, used for mainly utility type work, journal, dedicated SMTP flows etc
exch2 - CAS/Mailbox, part DAG13
exch3 - CAS/Mailbox, part of DAG13
Site 2:
exch2dr - CAS/Mailbox, part of DAG13
exch3dr - CAS/Mailbox, part of DAG13
DAG13 is stretched between two sites, there are no users at our DR site so CUCM is pointing to Site 1 for UM. Each site has an internet facing CAS-only server for OWA/EAS etc.
Any help is greatly appreciated. I'd love to get rid of Unity.
EDIT:
I just found this event in the event logs:
The Microsoft Exchange Unified Messaging service on the Mailbox server received a diverted call with ID "d51600-3a3140c5-9b8-c1414ac@EXCH3-IPADDR" for extension "4099" on UM dial plan "CUCM" from UM IP gateway "CUCM IP",
but no UM-enabled mailbox for the corresponding extension could be found. Please check the extension and make sure that the corresponding mailbox is enabled for UM and associated with the correct UM dial plan.

9.1.2 I think it is, we upgraded to avoid the known DNS bug
I cant see how to PM you either
The crux of it was outlined below with some tweaks
http://blogs.technet.com/b/canitpro/archive/2014/04/30/step-by-step-integration-between-exchange-2013-um-and-cisco-unified-communication-manager.aspx
As we have multiple combined role servers, our trunks are set up as follows:
1. 1 x CAS Trunk - contains all CAS Servers on port 5060
2. 4 x MBX Trunks - contains Maibox Server with ports 5062-5068
On top of that, we had to Allow "Redirecting Diversion Header Delivery - Inbound (and Outbound)" on the CAS Trunk but DISABLE it on the Mailbox Trunks
Also, make sure that you are using Telephone Extension Dial plans in Exchange 2013 (Despite them being unable to be associated with a 13 Server - EX13 answers for all calls anyway)
Lastly, the MS documentation is a little strange - it says that as your last step of UM migration, you should point your Call Manager to 2013 - I don't agree with that statement, EX13 routes calls back to 2010 UM Servers perfectly fine, so treat it the same
as any other CAS based service - point to 2013, and it will handle the rest

HP LaserJet and Color LaserJet - Windows 7 support

To help customers successfully use their products with Windows 7, HP has identified recommended drivers per product. Please visit the following support documents for more information:
HP LaserJet and Color LaserJet - Windows 7 support
Deskjet, Officejet, or Photosmart
If you are having an issue with a windows 7 software install or driver, please start a new thread for greater visability.
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

Not to be confused with the title of this thread, because this tool will not work with installing most LaserJets, but try the HP Printer Install Wizard and let me know any error messages you get.
I will need to know quite a bit of information before I can be of much assistance, otherwise:
1. What error messages are you getting (ex. fatal error 1603)?
2. How are you trying to connect the printer (USB, wireless, etc)?
3. What happened when you used the HP Print and Scan Dr?
Lastly, If you do not answer these questions and others I know I will have, then I wish you the best of luck with your printer installation. Do not be mislead, just because I do not work for HP doesn't mean I'm not an expert.
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

In sm_crm automatically populate service and response profiles based on support team

Hi All,
i have a requirement that in SM_CRM transaction while creating a incident user wants to automatically populate service and response profiles based on support team name.
i have checked for BADI's but dint find any which automatically populates service and response profiles at the time of creation of the ticket.
Kindly help!!

Hi Shaswat
This doesn't work as mentioned in the wiki page and SLA doesn't get determined by the org unit or support team via customizing.
We reported this to SAP and got a feedback that this is not supported and will be removed in future from the access sequence.
Therefore the only option is to implement badi i.e. crm_sladet_badi and use BADI determination in ur acess sequence to call this badi.
hope this clarifies
Thanks
Prakhar

7821 and CUCM 8.6.2 Support

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