90 day issue-call to support hasn't sorted it-
Tried to log in to match on my ipad- no go as I got a message stating that another ID was associated with the device. Called support who were very lovely and asked me to log in as my husband and then de-activate the device under his ID. This I did but I still cannot use it- a message about 90 days- bit of a nightmare as I need for the lesson I am currently taking! Any thoughts?
Many thanks,
Lisa
Hi janko10! I'm here to address your concerns about the incoming Call and Messaging block feature available through My Verizon. You stated here that you have been unable to add or change the numbers in your list using My Verizon Online. Did you contact Customer Care about this? If so, were we able to alter the list using our tools? If this remains unresolved, please allow me to assist you! I'll need to have your name and mobile number. You can send me a personal message with that info through this forum. Thanks!
Similar Messages
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My IPhone 6 128GB with current software using AT&T is dropping 5-10 calls a day. I am calling from an office with good signal strength and in the same location as i did with my 5S which almost never had dropped calls. Is this a hardware or software issue? Is this a common issue with the new IPhones?
Hi jackneedshelp,
Thanks for visiting Apple Support Communities.
If calls are not going through on your iPhone 6, I recommend going through the troubleshooting method found at this link:
iPhone: Troubleshooting issues making or receiving calls - Apple Support
These steps can help identify and resolve the symptom that might be causing the connection issue.
All the best,
Jeremy -
I want to change my region and everytime it says my itunes match subscription is active. I disabled the auto renewal without any success!! I even called apple support that promised me to call within 2 hours, that was 10 days ago!! Any help??
Hi Roger
Thank you for your reply.
My original feed is: http://casa-egypt.com/feed/
However, because I modified the feed http://feeds.feedburner.com/imananddinasbroadcast and nothing changed, I redirected it to another feed and then I deleted this feed.
Is there any way to change the feed in itunes? The only feed I have now is http://feeds.feedburner.com/CasaEgyptStation
I tried to restore the feed http://feeds.feedburner.com/imananddinasbroadcast but feedburner refused.
I know that I missed things up but I still have hope in working things out.
Thanks is advance.
Dina
Message was edited by: dinadik -
New issue , when importing new paid app spreadsheet into Configurator iTunes attempts to download an ipa file for each redeem code . If you have 100 codes 100 downloads will start. Call enterprise support if you are seeing this issue.
New issue , when importing new paid app spreadsheet into Configurator iTunes attempts to download an ipa file for each redeem code . If you have 100 codes 100 downloads will start. Call enterprise support if you are seeing this issue.
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this message appear when I launch any program within the CS3 suite
AMT subsystem failure. The licensing subsystem has failed catastrophically you must reinstall or call customer support. I call automated system which refers me to this site. I have reinstalled with the same issues not sure what else to do?Try this Help article
Error: "The licensing subsystem has failed catastrophically." when you start a Creative Suite 3.x application
Nancy O. -
Called CL support. No popping/crackling issue with XFI kno
yeah.. after a post by Catherina i decided to post this to make sure you guys see it. If CL closes/deletes this thread they simply acknowledge that they dont want you to know the truth.
i called CL support yesterday around 4ish, and i asked if they got an update on the crackling/popping issue. the reply was "there is no case with popping/crackling issue with XFI that is known". i called again so that i speak with someone else to see if it was the case that only off them was unaware of the situation and got same reply.
the guys attempted to give me the entire troubleshoot again.. i told him i already done all that for the past 5 months bla bla bla.. he offered an RMA with updated firmware... i told him i already got an RMA 2 months ago...
now WTF is going on? are they simply BSing us that they have acknowledged the issue?Z3RO-CooL,
I'm not sure what you hope to achieve by starting this thread and essentially calling us liars. Customer Support have to troubleshoot a problem if someone contacts them. They won't have any new info for you yet. Others may contact Support with similar symptoms but resolve them by doing some of the troubleshooting mentioned.
Everything I have told you here is true, we are investigating this and as soon as I have some information for you I will be posting it here.
I'm closing this thread, not to silence you or because I "don't want you to know the truth", but because this thread was only started to cause an argument and I don't see any constructi've discussion coming from this. Please use the other thread to discuss this particular topic (crackling).
CatMessage Edited by Catherina-CL on 04-05-2006 04:45 PM -
I want to know a way that I can request a call from support, after paying £800 for this laptop I have had nothing but problems with the battery. I have already spent more money calling your customer care about this and was told that I woud be sent a letter with a returns label, that never happened and I have asked about the issues I am having here on this board and have received no explanation. It is not right that I should have to use my phone YET AGAIN to spend more money on a problem that is Lenovos fault. I forked out a lot of money to have nothing done about this.
Here is the stats for my connection including bt speedtester
Line state
Connected
Connection time
0 days, 16:45:16
Downstream
6,752 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
15.1 dB / 21.0 dB
Line attenuation (Down/Up)
23.0 dB / 13.5 dB
Output power (Down/Up)
19.8 dBm / 12.1 dBm
Speedtester:-
1. Best Effort Test: -provides background information.
Download Speed
1874 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1874 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :6752 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
2. Assured Rate Test: -provides background information.
Download Speed
1060 Kbps
0 Kbps
600 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1060 Kbps
For your connection, the acceptable range of speeds is 576-600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 600 Kbps
If any more info is required then please post on forum or send me a message. -
Why when u call apple support they record the call ?
why when u call apple support they record the call ?
For training and evaluation. Managers will go back and listen to the calls to evaluate the agent's responses and answers to ensure they are doing a good job and provide corrective training to improve their skills. They may also use selected calls to play them for agents-in-training to provide examples of what to do and what not to do. See where training may be lacking, if they hear multiple agents making the same mistakes.
Hard to say they record EVERY call, they get a lot of calls every day. That is probably a general notice in case your call is one that is recorded. Personally, I think Apple's recording pretty much a non-issue. -
Dont call HP support ever, because they dont have the authority to do anything to correct a problem
I made a critical error some time ago, I called HP support. What I should have done is run screaming back to the place I bought this photosmart printer from. I am a direction follower, so when my new out of box printer didnt work I called HP support like the leaflet said to do. then iI was given the runaround so long I passed the 30 day return policy of the place of purchase. My printer did not work day one. HP support said it was a faulty printhead and they would replace it immediately. 10 days later I received a printhead for a different model of printer that would not work with the one I purchased. So I call HP support back (2nd call) and they direct me to send the printhead back and they will replace it. 10 days later I get the correct printhead. The new printhead does not correct the issue. So I call HP support (3rd call) they say they want me to try a few things and we cant seem to get it up and running. I ask if they will replace it. HP support says they will call me back in 24 hours with a resolution. HP did not call me back. I call 3 days later, and HP support (4th call) has no idea what I am talking about. So I go through all the filling questions and we start troubleshooting again, with no success. I am told HP support will call me back in 24 hours with a resolution. HP support did not call me back. I call back in 2 days (5th call) and this time i ask for a case number because they have no idea what I am talking about. I go throught the same battery of questions, so they can make a proper report. they say they will call me back and I said no. I said i will stay on hold for as long as it takes to talk to a supervisor. After about 55 minutes on hold I am told that they will replace the printer. all is going to be taken care of. Seems like this is when my story would end, NOT SO. 8 days later I receive a HP printer in the mail. Its just like the one I bought with one small exception ITS REFURBISHED!!!! if I wanted a used HP printer I would have bought one. INSTEAD I wanted a new one. So I call HP support back( 6th call) this time i am furious. All i want is a new printer like the one I bought. they offer me a new printer of a lesser product line, I said no. they offered me a different refurbished printer of my model. I said no. they said they would call me back within 24 hours. THAT WAS 3 DAYS AGO. HP SUPPORT HAS NEVER CALLED ME ONCE. To summarize: HP products have almost always been great for me, I will continue to buy HP products, If I ever have a problem again I will simply return it to the place of purchase for an even swap. DO NOT EVER call HP support. they will string you along until you roll over and die! If anyone from HP or anyone at all reads this, please respond.
Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.
http://welcome.hp.com/country/us/en/wwcontact_us.html
If you have other questions and concerns, please feel free to send me a private message.
MrMatthew - HP Support Forums Moderator
Click the Kudos star as a way to say "thank you" for helpful posts.
Be sure to come back and click the 'Accept as Solution' button on the post that solved your issue - it may help someone else. -
For about three weeks I haven't been able to download any apps, not even the free ones. My apple id billing information says that my security code on the back of my credit card is invalid. I called apple support and they told me to go to the express lane website but I still cant find a fix for my problem. If you could help me out that would be superb!!!!
Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
How to call German Support from Asia to reset security question?
Dear Apple Support,
my dealer for my very first MAC computer tried to install software and update OS to prepare notebook for "reday to use"status.
It turned out that Apple has no service access to allow dealer to install and register software on customer behalf.
So I needed to give him full access to my account.
Since I'm new in this Apple things I was scared because with other OS I never ever had that requierement.
But I already confirmed my MAC order so I could not cancle and step away from Apple.
So I tried to process this request as save as possible. I removed all credit from account and gave a temporary password.
I also tried to set security question to temporary values for my dealers access.
But here something went wrong. So I ended up with obiviously unknow security question answers what blocks the access.
The instructions on the screen and some screenshots in the change settings iinstruction show different (outdated) forms.
Also the alternative approach with alternative email was not working.
Why is it not possibel to forward user request for this reset request automatically to relevant support?
I found also that the German support can't be called from abroad.
Why is this not mentioned in list of international phone numbers?
For some areas there is such a note but not for the German number!
Finally I raised a case request to call back under my number, but Apple does not allow to change the country code.
Because that way I had no chance, I ask my dealer to assist and he called Apple support in Germany, but as they found out that he was acting on my behalf they kicked him out too times without further help.
That was the moment I really regret that I spend now so much money for buying an Apple thing.
I immediately cancle the Apple Care policy. Why should I pay for somthing if not even basic support is reliable.
Apples does really good marketing, but in reality on second view when in real touch with Apple service it looks very poor.
From user interface over usability of support process and dealer service all is so weak.
Since Apple support kicked out the dealer, I called in next attempt a German person to relay my telephone request while being on Skype session.
But what we there experienced was far more unfriendly.
We picked up the call after 2-3 ring and a computer voice wellcomed us and told us that Apple was not able to reach us.
Furthermore they announced to call agian 10minutes later (10:21am MET +10min) we waited in Skype session over half an hour but no call back.
I tried than to request again a call with clear indication that they pleas have to use my abroad number.
But this results in an email answer from Apple support that they can't reach me although the number they confirmed to are correct!
My umber is also given in my data records in Apple-ID. So why is Apple support not able to escalate to second support level if something goes obviously goes wrong?
May be too much automated system administration?
After 1,5 days and many many emails, calls and endless frustration on my site and on authorized dealer side I need to escalate my simple request now over all channels I can find within the Apple universum.
ontact details are all known to you and many request emails in your inbox refer to this case. My dealer contacts I already forwarded to Apple support email.
Hey guys, I need just to get my security questions reseted! Can anybody assist please?
Please inform we when done or call me under my:
1. day number
2. evening number
3. Mobile number.
4. Apple-ID email
5. ooptional email
6. or contact my relay in Germany under the number I send to you.
PPLLLEEAASSEEEEE!Thanks roaminggnome for reminding me on this reference,
that was one of the confusing webpages I found for this problem while using a simple search :-)
But in my case the screen looked different and the procdure even more different than described in this easy to search posting.
But don't worry Appel support also approached it in same way.
The solution for this problem was much different.
The scaring story with all this is that I had to give full account access and security question answers to a third party person helping as a relay to comunicate to Apple support.
A simple search in free forums showed me that I'm not the only one having trouble with this Apple security strategy.
Many thanks again!
Ramamara,
Send from my Motion Computing Tablet WinXP -
Hi,
I've been trying for days to download Windows support software via Bootcamp assistant but it always fails with message 'Can't install windows software because it is not currently available from the software update server.'
Anyone else had problems or success with this?
Thanks in advance.9thdoc wrote:
I'm getting a similar but distinct error message in snow leopard: Download could not continue. "The windows support software is not available" and have no original snow leopard instal disc with me.
Your issue is completely different. You are running Snow Leopard. There is no download for Windows Support software for Snow Leopard, hence the error you see. Snow Leopard Windows Support software is on the Snow Leopard installation disk.
You need the Snow Leopard installation disk or a replacement for it. -
Performance issue: Calling a BAPI PO create in test mode to get error msgs
Hi,
We have an ALV report in which we display purchase orders that got created in SAP, but either got blocked due to not meeting PO Release strategy tolerances or have failed output messages. we are displaying the failed messages even.
We are looping the internal table of eban(PR) & calling bapi po create in test mode to get failed messages.
Now we are facing performance issue in production. What can be the alternate efficient way to get the error msgs with efficiency
Regards,
Ayub H.
Moderator message: duplicate post (different ID, same company...), see below:
Performance issue calling bapi po create in test mode to get error messages
Edited by: Thomas Zloch on Mar 9, 2012Hi Suvarna,
so you need to reduce the number of PO-simulations.
- Likely you checked already, that all EBAN-entries should already be converted into POs. If there would be a large number of "new" EBAN-entries, they don't need to be simulated.
- If it's a temporary problem: give aid to correct the problems (maintain prices or whatever the error-reasons are) Then the amount of not-converted purchase requisitions (PR) should drop, too
- If it's likely, that your volume of open PR will stay high: create a Z-Table with key of EBAN and a counter, simulate (once a day) PO conversions and store the results in the Z-table. In your report you can use the results... if they are "new enough". From time to time new simulations should be done, missing master data might be available.
Maybe users should be allowed to start this 2nd report manually (in background), too -> then they can update the messages after some data corrections themself, without waiting for the result (just check later in online report and do something different in between).
And you might need to explain, PO simulation takes as long as PO creation... there is no easy or fast way around this.
Best regards,
Christian -
I was unaware that my warranty got expired, when I called apple support to get an APP I'v been told that my warranty got expired. Is there any way I could get an APP or extend my warranty. I'm a student,so I really need a warranty for my MACBOOK PRO. Can any one please help me?
Your post that hasn't shown up yet.
Quote:
NO I donot have the retina display! I purchased my MACBOOK PRO in november 2011, I'm really confused what to do now as I really cannot afford if there occurs any damage
END QUOTE:
Well Maybe you should of thought about that at an earlier time and or maybe you should of bought the Applecare extended warranty when you bought the system or maybe you should of bought a system that wasn't as expensive, as a Mac, and then you could of afforded a better, Longer, Warranty with the system at time of puchase.
It's a little late now to worry about When it will fail. If it's still working you are worrying about nothing. Use it and hope for the best.
Good Luck & Best Wishes. -
As the earlier message said, I've been trying to reset my security questions. Should be easy, but every time I've called Apple support, their call goes straight to voicemail, saying I appeared to have missed them. No idea why it's doing this, and I kind of have to call from a cell, don't have a home phone. Any online alternatives? Any help would be greatly appreciated.
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions.
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