A/R Receipt did not clear thru lockbox due to negative amount

One of my users called about a receipt that did not clear thru lockbox and could not be seen as being applied.
Receipt had a negative transmission for credit memo so lockbox ignored.
Last time when a similar problem occured Oracle support had advised to just apply receipt manually because lockbox transmissions do not accept negative amounts.Is there a workaround for this problem?Can someone please help?
null

I am in the same boat in trying to apply negative amounts thru lockbox. The transmission format for the detail record allows negative values in the amount applied field but not the remittance field. It also appears that the apps only assume positive values coming thru lockbox. I responded earlier today to a Lockbox topic looking for help in this area as well. I am looking at two possibles:1 - create report and manually adjust or 2 - create adjustments automatically. In either case, it is important to recognize that the correct G/L accounts are properly crdited/debited. Can anyone offer help/direction in this area?
Thx

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A/R Receipt did not clear thru lockbox due to negative amount

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