A tale, which has a happy ending.....

Today i rang  to cancel my  Bt vision.. my contract was up, and as many of you know it has become quite repetitive..
anyway, thats not the question.. i did get through to a UK call centre in Doncaster to a very cool guy. so explained to him i am going to go for
just pay per view so to speak as basically all the content i have seen before..... for obvious reason i will not mention his name... all good so far
after he asked me why i did not want to continue, he did understand.. cool guy...
so i said i am going to take up Infinity so i will just choose to download a movie and just pay on demand....
Problem he said. if you cancel Vision you cannot get access to anything including pay per view, but he said i have only been here
a year so will check with my manager.. came back and sorry you have to have the basic 4£ basic to access anything(of course it still would be a stand alone
hard drive) i said OK no worries, i will just cancel it even though i thought that was a bit strange because you used to be able to just have a vision box and use is
it as pay per view...
Anyway, the sweetener came when he said he could give me infinity2 for a good price. considering i live less than a mile from the exchange.. i said yes
Now here is the rub of it all... i would still have to pay the 4£.. to still be able to access vision, however the whole thing is working out cheaper than before i started..
So Now i will get so they say download of 76k and uploads of 20k with unlimited usage......
The moral of the story is, you get through to the person who is on top of their game .. kinda makes ya wana stay with the company...
Aint life strange
sundance...

Ectophile wrote:
BT no longer offer the pay-per-view option to new customers.  The only alternative to the full package is the £4 per month TV package.
They haven't shown any signs of withdrawing the pay-per-view option to those who already have it, yet.
I think they have got fed up with supporting customers like me who just use the box as a Freeview recorder, and who hardly ever pay for anything.  But then again, if their on-demand prices were more reasonable, perhaps I would watch more.
Ohh...
Thats a good point...
Rank - Mostly Harmless.

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