A Thank & A Complain to Nokia

Dear Nokia Cutomers Support, Here I should thank you alot for the very strong step as updating mobiles through the internet( a dream come true), which almost imtating the updation manner to i-mate mobiles and over that it prevents the mistakes that might happen if a user tried by him self. but the problem is that updation through the internet is ignoring the country which this user is resides right now or while the update process is requeried. I know that you're consider the country where the set exported to. I have three nokia mobiles N70-6680-6630 Brand new,the first one is for me the second for my wife and the last for my son,I started with 6630 and the result was amasing and Arabic language was still there the others lost it and replaced by other language. now the question is, Is there any solution to update them again to restore the arabic language through Nokia web site? thanks alot

I got a nokia e71 from 3 network and I had some minor prolem with this. so I call 3 and they told me to take it to carphone warehouse for repair. I gave it to cpw and after near about 2 months they returned my phone fully damaged saying its beyond economical repair. I told to carphone warehouse that my phone was in working condition when I gave it to them the only problem was, when I switch off the phone there was still backlight in the keypad but other then this it was ok but now its fully damage no power, doesnt power on. They said they can't do anything about this. It was with Nokia for repair and they damage my phone. So what should I do now?

Similar Messages

HOW TO COMPLAIN ABOUT NOKIA 6230i

Hi Nokia Users
I would like to request that more people with 6230i handsets complain to nokia either by phone or email.
The reason i am asking everyone this is that it seems whatever is posted here in discussions doesnt get any attention from nokia.
I and many others have complained about this handset for months and nothing has happend not even an NSU response.
Nokia seem to focus more on newer handsets and forget about the majority of the true honest customer.
This handset should be seen as priority immediately over and above all other handset right now regardless of what anyone else thinks.
So email nokia or phone get as many complaints as possible.
Madmick

just to make it clear to everyone the 6230i was released in 2005 not 2002 .
the mobile everyone is getting mixed up with is the common old 6230 note no (i) at the end.
even though this mobile is nearly two years old it should still have full support remember you and everyone else who has a nokia handset wouldnt like it if support for it was cut off after just six months..
so dont expect me to accept the lack of support as i have stated many times before.
read as many of my posts as you can before making any statement or posting any answer to me.
just a small breakdown of the issues
the 6230i has over 30 known faults with firmware older than 03.80 or 03.88.
the present released firmware is definately 04.22 not 03.88 and that is directly from nokia and a number of friends worldwide who work in the mobile phone industry including and especially Nokia...
so to put it politely i should have a free firmware for my handset like everyone else as i have no warranty and i am definately not paying any more money for my £200 handset that has already cost me an extra £150 since purchase .
so please do not write back and say take it to a service centre as they are the main problem..

Re. Complain on Nokia Care Services in Chennai, In...

Dear All,
I am one of the Nokia mobile users for the past 5 years. All my family members are using only Nokia mobiles and I also recommended my friends & colleagues to go for Nokia.
I had trust on it before but not now… I am sorry to say that…. Because you people made me to do so.
I am really Sorry to say that I lost all my confidence and faith with NOKIA..
I never had such a worst experience from the NOKIA CARE..
Let me explain the problem..
" I purchases a New Mobile NOKIA - HANDSET - 2630 - BLACK from one of your vendor "UniverCell Telecommunication India Pvt Ltd. Velachery Branch" on March 07, 2008. I came to see that it gets hanged or struck in between very often while using and the mobile becomes stops functioning, then I have to remove the battery and then reset the mobile and then only I have can use it. I thought it might be loose contact or the battery might not properly pack. I very often found that my mobile hanged. On March 09, 2008 I took to the vendor where I bought, they redirected me to NOKIA CARE at Taramani, Chennai they redirected me to NOKIA CARE at TTK Road Alwarpet, Chennai they and again they redirected to NOKIA CARE at Royapetta, (Near Sathyam Theratre) Chennai. See the way of how each service centre palys with the customer. And finially I went to NOKIA CARE on March 27, 2008. (Service Center Details - ROCKY AGENCIES, New No:32, Old No: 10, Thiru Vi Ka Road, Royapetta, Chennai. ASC : 124_343506, Contact Number: 044-42045204, Email Address: [email protected] and MY Job Sheet Number: 124343506/080329/6 Dt: 29/Mar/2008). At first they checked it and told it was a Software Problem, and they reloaded it and gave. After that when I bought the mobile to my home and tried to charge it, I got an error message "Charger Not Supported" and then on March 29, 2008, I took it back to NOKIA CARE, they once again diagnosed that the issue is with the Board, we have to produce it to Head Office and then get rectified. So they took the Mobile and then asked me to come after 2 days, after 2 days when I went to collect my mobile, they told me that Since it a Board problem it will take another a week, and I asked them please inform the correct date so that I can come at right time. (Because I work for an MNC Company _ Hewlett Packard (HP) as a Operation Research Manager, My Home is at Velachery, Chennai and my work place is at Sriucheri, Chennai which is 50 Kms away from city. I used to go my office early around 8 AM and return Home late nights in the evening, so I had hard time to track the status of my mobile) After a week (Today - March 11, 2008) when I especially took leave and approached them they Said it will take another 10 days and it is a issue with Board, so mobile have to replaced. Then I got annoyed and lost my control and I asked the Customer technician over there... to get me the exact date so I will get back to you so that I don't have to come all the way and hearing some excuses, this make me more tensed. Then I requested the service person that please check with your head office and get me the exact information. After wards they told me that NOKIA had stopped manufacturing this model and we don't have it local stores and also in Nokia priority Dealers, So you have to wait for another 10 days. For further information they just asked me to contact Head Office. See I gave the mobile to the NOKIA CARE Center they gave the mobile for servicing it to Head office, And I don't know who to contact & what to ask them...(Because I got a information from one of my colleague these guys give the customer mobile to some local person for serving and they are paid cheaper and also I heard that these technicians uses the customer mobile for there own use saying that they are testing... I don't know how true so far). Then I thought to contact the SERVICE CENTRE MANAGER, they said he will come late so it not possible for you to meet, then I told that I will wait, then they asked me to wait for 15 minutes and they asked me came with a solution that I will get my mobile will be ready by today evening. And asked to come and collect it.. But when I went to the Service Centre evening, they made me to wait for an hour, then came with a Solution that, we got a New replacement mobile for other customer since you are coming often for your mobile, so If you wish you can avail this, then I enquired about the warranty on it, they said it have the warranty what that mobile has, and you will not be covered under any warranty with this, if you come across any problem in future. Then I got tensed and annoyed and then I request for my mobile, again they tried to postpone the days (you have wait for another 10 days), then I requested to give my mobile back or to know the status of it. They just simply asked to contact the Head Office, and they are not giving the head Office address they ask us to contact through phone (3030838) I tired al lot it goes to IVR and get disconnected. And no proper response from the Nokia Care. See the controversy in statement (March 11, 2008).
See I bought a mobile because of the Durability and brand name but... I lost all the Hopes and confidence that they will give my mobile today... Already one month of my warranty gone in service centre and I don't you please give Warranty and Guarantees of your products... I hardly used the mobile for less than 10 days only... but I had terrible and bad experience in customer servicing with the Nokia....Care... Not only me I found most of the people who come for serving face a terrible experience...Like no proper response when we give a call.... or they disconnect the call while speaking... They spoil the name of Nokia...
Note: Important: If I don't receive proper response from this Mail I am going to take severs action against the company through legally and also I am going to publish an article on all the local magazines. And I going to forward this mail to all the over web and also through my company intra net to all of my colleagues those who are working in HP (Hewlett Packard) to higher officials in and around world..
And finally I kindly request you people all those who represent NOKIA to give right Information to customer and commit yourself what you say... Or don’t spoil the Brand name"....
See the loyalty to the customer it not me suffered there are many customer like me….
I need a Solution for this….
If any one of the concern person directly from Nokia contacts me will be highly appreciated…..
Hoping for a reply soon…
With regards,
Sridhar.P
Message Edited by pete_brian on 11-Apr-2008 06:51 PM

dear sir,
u are very right that nokia is such a huge name but its customer care is very bad....if i use WORST, it is better suitable for nokia team.
I also bought N73ME on november 2007. i was used alone without any bluetooth or data cable, because frightened from virus. i only transferred some songs in Feb 2008 and i was listening that since then. but in September 2008, my mobile automatically showed MUTE and its loudspeaker has stopped working. i went to Nokia Care, there i spent Rs. 1800.00. They told me that the "B" cover is currupted (they have no reason) so it is not cover under guarantee. I gave him the rupees and got my phone. but in just after one week, got another problem, the phone automatically restart. no matter i was talking or listening the music. I again went to that Nokia Care, there he says that it is a cosmatic problem, so need to change the crystals and number covers. But initially he demanded Rs. 110.00 for "check-up" my mobile. i told him that after repairing the "B" cover, i am facing that problem. So he did not took that Rs. 110.00. he told me to get mobile on the very next day and the cost he told was Rs. 2500.00. I was just fedup that even since it is not completed one year, i am going to spend Rs. 5000.00 onto my mobile . What is this. But i called the Nokia Care on next day, then the mechanic told me that the phone would get me after 7-10 days because it went for repairing. I was not expecting that without my knowledge they would sent my phone. Because in this fast life, we cannot live without mobile in such more days. But i had no choice. I called Nokia Care Phone team on 0124-30303838, and that was my very big mistake. he only gave me another nokia care address and told that he only help like this, nothing more.
I am just fed up all this nuansense and going to convince all the friends, relative and others -- not to buy nokia products ever in life.

Open Letter to Nokia - What I love about my Nokia ...

Hello every one..
There's always something to rant about so I decided to post here in the hopes that Nokia took notice of what they're also doing very well and build upon that.
1) Nokia N8 size, it's so very well balanced, I can browse, taking pictures and using apps yet doesn't destroy by pocket like most other smart phones do.
2) Camera, whatever else there may be to complain about Nokia you gave me a fully usable camera under most circumstances as such my mind was set on the Nokia N8
3) FM Transmitter and superior Bluetooth, I remember last Christmas, my friend had and his iPhone had a Canon camera with him, I took my pictures on the N8 of course and I played Christmas songs on the radio for every one whilst his iPhone sat there on the table of no use all shiny but untouched. Bluetooth has never sound so good and reached so far as with the 905i from Nokia, space out and chill out.
4) Ruggedness; I've dropped my N8 at least 4 times now and once at an airport on the tiles where I was checking in. The phone actually bounched back into the air like 20 cm and I cought it in the air. I thought, whow, now something went wackidy but to my surprise I couldn't even find a scratch!?
5) The extreme practically of a well balanced device: Here's one that takes a larger view. FM Transmitter, REAL camera and HD movies (Bigscreen!!), corporate and private email and OVI Maps in a nice package that fits into my pocket.
Taking the large view the N8 kicks @zz, yes it lags sometimes and yes iPhone email looks a little nicer and yes Android something etc. BUT no phone out there will allow you to take pictures of your own wedding or any important event in good enough quality except the N8. You can go on a road trip and play your tunes in the car without an adapter and you'll never get lost and you never have to check tourist info again cause the phone has it all!
So I don't care if it lags a little here or there because the N8 has saved me money as I didn't have to upgrade my old Canon but it brought me all the above in a nice little rugged package that looks sleeker and cooler then any other phone out there.
Thanks Nokia, keep up the great work!
PS. My brother dropped an iPhone for an N8, he got fed up forgetting his Olympus at all the important sporting events he's got to attend to.
Simon
N8 User.

I have used Nokia phones since 1994 with a short migrate to other makes from time to time but I ALWAYS come back to Nokia...the phones are easy to use......easy to navigate.
I now have a Nokia N8 and absolutely LOVE it...I have had only one problem (can't use phone when charging from standard outlet (bottom of phone)...using micro USB and PC USB all is fine).
Before I purchased my N8 I was talked into buying a Sony Experia 10i in the shop mainly by cost (nrly half that of N8) but also cos I was told the N8 had to be online 24/7 to work....well I purchased it on the Sat afternoon and was back in the shop 1st thing Monday to exchange for the N8 and have not looked back.
I have 2 friends with new iphones that they wanted to show off...when they then looked at my N8 they were amazed....and were GUTTED as they are stuck in a 2 yr contract!
Well done Nokia....keep up the good work....publicity wise times may not be good but remember you are the world leader in good quality innovated phones...well made and robust in most situations and do not have to rely on eyecandy to sell phones.......you actually put meaningful phones at our disposal and your reputation for this is 2nd to none.
Well that's my tuppence worth!

Customer Experince with nokia N76 from may 2007 ti...

Customer Experince with nokia !!!!
today 20-09/2008 and still under progress!!!!!
they wait till my warrenty end to reply to my problem...
this just simple of emails i have the rest.....
Till now more than 20 day's investagtion?what a careline ur just lazy and careless line but promise u will have a very big problem.bye
@nokia.com wrote:
> Dear Samir,
> Thank you for emailing Nokia Careline.
> With regarding to your inquiry kindly note that I did check the case again for you and it is still under process and once we got any new feedbacks be sure that we will come back to you, we are so sorry for being late.
> Should you require any further assistance, please do not hesitate to contact the Nokia Careline and speak to any of our Customer Service Executives on 19876, between the hours of 9am and 8pm (local time), Saturdays to Thursdays. For online assistance, please visit http://www.nokia.com/mea/contactus.
> Register with Nokia Connections and you will receive a bimonthly fun newsletter about the latest products and events. Click below to register.
> http://www.nokia.com/mea/nokiaconnections
> Kind regards,
> Nokia Careline
> Nokia Middle East & Africa
>
> [THREAD ID:2-48X8FP]
> -----Original Message-----
> From: @yahoo.com
> Sent: 28/03/2008 04:46:14
> To:
> Subject: Nokia Careline - Samir Khalil - Nokia N76
> Dear Mr. *****,
> from you sent case no. 2-262950130 u told me 48hrs and
> i will have reply till now 10 days no one from your
> team call me or told me anything about my complaont is
> it Nokia cant find any answer or what? u will
> investigate forever and ur careline number in Egypt
> doesnt work its give Error which means NO nokia at all
> in Egypt so plz dont send ur customer service in ur
> emails its just Fake number not working number i hope
> if u in egypt to try it by yourself.
> i will print all emails about my case today and all
> paper's related to my esclate and insurance and the
> warranty and will wait Last 48hrs am sorry i will take
> legal action to nokia Egypt & middle east,hope to
> contact me with final result not to wait anymore not
> accepted by any mean.
> ***This msg. to Mr.
> Samir Maher
> EGYPT
Dear Samir,
Thank you for emailing Nokia Careline.
With regards to your enquiry, kindly be informed that your case is still under investigation and a resolution is expected shortly. Rest assured, your case has not gone forgotten and we will revert as soon as a resolution is achieved.
Should you require any further assistance, please do not hesitate to contact the Nokia Careline and speak to any of our Customer Service Executives on 19876, between the hours of 9am and 8pm (local time), Saturdays to Thursdays. For online assistance, please visit ‘ASK Nokia’ at our website www.nokia.com.
Register with Nokia Connections and you will receive a bimonthly fun newsletter about the latest products and events. Click below to register.
http://mea.nokia.com/A4211102
Kind regards,
Nokia Careline
Nokia Middle East & Africa
[THREAD ID:2-48X8FP]
-----Original Message-----
From: @yahoo.com
Sent: 20/03/2008 06:12:29
To:
Subject: complian is done
Dear ,
48hrs passed and nothing happen no one come back tome
with any feedback frpm complain department actualy its
72hrs my case no. 2-262950130 for nokia n76.
that's the maximum respect you show to you customer's?
am asked lot's to call me or your manager to call me
samir or the resposible to this
department call me and nothing happen.
Dear Samir,
Thank you for emailing Nokia Careline.
Thanks you for your cooperation, I do appreciate that
and I did a
complain for you and here is the Service Requisite
for you complain:
2-262950130. our complain department will come back
to you within maximum 48
Hours.
Should you require any further assistance, please do
not hesitate to
contact the Nokia Careline and speak to any of our
Customer Service
Executives on 19876, between the hours of 9am and 8pm
(local time),
Saturdays to Thursdays. For online assistance, please
visit
http://www.nokia.com/mea/contactus.
Register with Nokia Connections and you will receive a
bimonthly fun
newsletter about the latest products and events.
Click below to register.
http://www.nokia.com/mea/nokiaconnections
Kind regards,
Nokia Careline
Nokia Middle East & Africa
[THREAD ID:2-48X8FP]
-----Original Message-----
From: @yahoo.com
Sent: 16/03/2008 23:46:13
To:
Subject: Advice about your complian
Dear ,
this 2nd time i send this information in 3 weeks :
Nokia N76:
1. Job Order Number./1526584 & 1537749
2. Authorized Service Center./Raya
3. your full name and your phone number./Samir Maher
Khalil-
4. issues./1. Camera with very bad Quality &
resultion. 2.Voice incoming calls&outgoing calls. 3.
Material of the mobile its very very bad & not safty
for humane being for use it.. 4. Its restart suddenly
wizout any reason manytimes on daily basis .
5.Software not helpful at all very completcated & have
errors cant be able to download any new proudcts.
6.low or NO at all performence battery there no
battery u can say so empty every 12hrs maybe less
maybe more deping. 7.Handfree with errors in the
cable. 8.sms date not accurate with local time .
9.high price with no need 3650 LE in 25/05/2007.
my mobile after this date sent to Raya to fix it
twice everytime not less than week with very bad
customer service attuide which bad experince for
customer nokia(could u plz visit any of them as
mystery shopper)let's feel as customer,after all they
changed for me the battery & handfree & sent my mobile
again for the same problem's till now suffring from
this mobile while my job at Mobinil which means
Egyptian mobile opertator,i think now u got it how
much my mobile important in my life & my work.please i
need a help from Nokia i have been esclated from 3
weeks and till now u didnt solve anything 4 me or even
give me any helpful feedback.waiting ur feedback plz
offer me solve for every problem from those and
clairfy with details in ur email ok.
5. faulty.
6. Serial Number./
7. Date of purchase./ 25-05-2007
8. Date of send to repair./1st. time : 16/06/2007 &
2nd. time: 19/06/2007
9. Person name that you did contact with./sure can't
remmber but i contact with Raya- Mesadak shop manager.
****Case no. : 2-258561699
***I will wait call from you
Thanks
Samir
Mpderator note: personal information removed. It is unwise to publish personal contact information and unique serial numbers on the internet.
Message Edited by michaels on 20-Sep-2008 03:25 PM

The issue of firmware on operator-variant models is a common sore point on these boards.
Unfortunately, Nokia's hands are tied. The operators have to approve new versions of the software before they can be applied to any phone sold to them by Nokia as their own variant.
You will probably find that the operators' customer service staff are trained only to give advice on network services, if you want answers on issues other than that you need to locate the operator's head office and pester them. If you are a contract customer, that address should appear on your bill.

Nokia 5800 - No Support for TV out-mode?

I just recently realised that that is true for my set... That there is no support for TV out-mode... I've tried, audio comes out from my TV speakers but there is no visual. Is there anything at all that I can do to utilise this feature? I have after all been supplied with the wires and all...

The Whole Story As Below, Anyone Can Help?
[THREAD ID:1-3T7CFIN]
SR 1-8296203408
Dear Mr. Xh,
Thank you for emailing Nokia Careline.
In response to your email, your concern has been noted. We know that our supplier is doing everything in their power to remedy the situation. We suggest to check with your dealer if they have a policy regarding exchanges. We do apologize for the inconvenience caused.
You may like to visit our website at www.nokia.com.my for more information and support for your Nokia device. If you have further enquiries, please write to us again or contact Nokia Careline at 1300 881600. We operate between the hours of 8.00am and 8.00pm, seven days a week.
Kind regards,
Ana V.
Nokia Careline
Do you know you can now update your phone software at your own convenience? Visit www.nokia.com.my/support to check if your phone model is supported and download the "Nokia Software Updater".
-----Original Message-----
From:
Sent: 03/10/2009 11:02:40 PM
To: [email protected]
Subject: Re: Nokia -Nokia 5800 Xpress Music - Tv- Out Inquiry
Dear Nokia Careline,
The "No Return Policy" already be used here. Seem that I have no choice to go for other alternatives. Maybe I have to file the case to our local authority i.e. Tribunal Court Claim to exercise my consumer right here.
Perhaps, further blogs at Nokia discussion column, facebook, twitter might help to let others understand more about so-called Nokia Careline entertain their loyal customer.
If you insist your stand there, then I am always ready to go for my alternatives.
I won't let go unless you could satisfy me.
--- On Thu, 10/1/09, [email protected] <[email protected]> wrote:
From: [email protected] <[email protected]>
Subject: Nokia - Nokia 5800 Xpress Music - Tv- Out Inquiry
To:
Date: Thursday, October 1, 2009, 3:39 AM
Reference No.: SR# 1-8296203408
Dear Mr. X,
We appreciate your prompt reply.
We will be noting for concern as a feedback. However, please be informed Mr. Tan that Nokia has noted in the box regarding the said case.
The outage experienced by our sub-supplier was quite unexpected. Typically, the lead time for components such as this one is fairly long, and one cannot react to sudden changes at short notice. We value our relationship with our suppliers and sub-suppliers, and know that our sub-supplier is doing everything in their power to remedy the situation and return to regular supply.
The lack of TV out should not affect any other device functionalities besides that you will not be able to show/transmit pictures or video to external monitor/screen.
As Nokia does not have a replacement policy, we suggest to check with your dealer if they have a policy regarding exchanges.
Apologies for any inconvenience.
You may like to visit our website at www.nokia.com.my for more information and support for your Nokia device. If you have further enquiries, please write to us again or contact Nokia Careline at 1300 881600. We operate between the hours of 8.00am and 8.00pm, seven days a week.
Kind regards,
Nicky E.
Nokia Careline
Do you know you can now update your phone software at your own convenience? Visit www.nokia.com.my/support to check if your phone model is supported and download the "Nokia Software Updater".
[THREAD ID:1-3T7CFIN]
-----Original Message-----
From:
Sent: 30/09/2009 10:32:05 PM
To: [email protected]
Subject: Re: Nokia - Nokia 5800 Xpress Music - Tv- Out Inquiry
Dear NOKIA CARELINE,
Yap, you can tell me leaflet included & a tiny label on the pack box. But who will really check every single area of the pack box & read the whole manual or leaflet when they decided to buy the phone. What normally customer will check is the handphone and the accessories. Now you are telling me that customer have to check everything even they buy something from a reputable company like Nokia. If I going in a shop that sell a China like Nokia 5800 handphone and I bought it then I won't have a say here at all.
I have checked with my retailer they allow me to return the unit but I can't get full refund from them. They are going deduct a couple of hundred cause they said the unit is considered used unit now. According to them instead of asking customer to wait they prefer to refund the customer. So who is going to bear for the cost now.
I certainly frustrated by getting a unit that without TV out function. If you are telling me that once manufactured the feature could not be added in, then I would say if you do have a unit with TV-out feature now you could exchange directly to your customer. Why still ask your loyal customer like me to refer to dealer or retailer. Is that what you mean after sales service or NOKIA CARELINE. You don't even care in the first place.
Your apologies certainly couldn't be accepted with reason of Nokia did include leaflet to inform and tiny sticker at the bottom of the pack box. Sound irresponsible to me at all.
What I wanna your care now, that is pls exchange a unit with TV-out feature with mine in which without such feature. Do I really put the CARELINE into difficulty position. Your reply to me is highly appreciated and also to show that you care or don't care.
Regards,
XX
--- On Wed, 9/30/09, [email protected] <[email protected]> wrote:
From: [email protected] <[email protected]>
Subject: Nokia - Nokia 5800 Xpress Music - Tv- Out Inquiry
To:
Date: Wednesday, September 30, 2009, 5:14 AM
Reference No.: SR# 1-8296203408
Dear Mr. X,
Thank you for emailing Nokia Careline.
Greetings!
In response to your inquiry, please be informed Mr. Tan that due to a component shortage, a limited number of Nokia 5800 Xpress Music has been manufactured without the TV-out functionality. It is possible that you have one of these devices. In that case, the sales package should have a sticker on the package and a leaflet inside the package that inform about the lack of TV-out functionality. Also, the TV-out cable has been removed from the affected sales packages.
Kindly take note Mr. Tan that it is not possible to add the feature after the device has been manufactured. Therefore we have labeled the affected sales packages with a sticker and included a leflet that inform about the lack of TV-out functionality. Those individuals who wish to have the TV-out functionality should wait for a sales package that that has it again.
The new batch of phones should have the feature back. As this matter is clearly stated in the sales package, it is not possible to return to Nokia. However, you may check with your dealer if they have a policy regarding the return of the unit in exchange for a version that has the TV-out feature. Those individuals who wish to have the TV-out functionality should wait for a sales package that that has it again.
Apologies for any inconvenience.
You may like to visit our website at www.nokia.com.my for more information and support for your Nokia device. If you have further enquiries, please write to us again or contact Nokia Careline at 1300 881600. We operate between the hours of 8.00am and 8.00pm, seven days a week.
Kind regards,
Nicky E.
Nokia Careline
Do you know you can now update your phone software at your own convenience? Visit www.nokia.com.my/support to check if your phone model is supported and download the "Nokia Software Updater".
[THREAD ID:1-3T7CFIN]
-----Original Message-----
From:
Sent: 30/09/2009 09:04:38 AM
To: [email protected]
Subject: WebForm Automated Email
[Message:I bought a unit of Nokia 5800 last week for my wife. I discovered that the unit I bought is without TV support because when I tried to connect the TV cable that I bought. I tried to check the manual & pack box then only noticed a small label on the pack box stated no TV out supported. The retailer informed me that they only aware about this when I complained to them. I checked the discussion blogs, some stated because of worldwide component shortage so such function being omitted. I can't accept such explanation because I feel like I was being cheated by Nokia. Am I buying a pirated product now. Oh come on, how could Nokia so irresponsible to deliver the product with imcomplete function since TV out in general or ealier batch was included. Could you imagine if next time the product is delivered without GPS function, camera support, wifi & etc. by giving excuses of worldwide component shortage. What's the different buying a China Imitaion Product
now. I certainly wanna to return my unit if such function was omitted. Please reply your loyal customer ASAP.]

Thanks for REMOVING the tracking feature in the ne...

Just wanted to say thanks to all the Nokia guys who sold the N95 one way, and then decided to take away features with this firmware update.
Thanks a lot guys, I'll be sure to keep your company in mind for future purchases!

26-Nov-200708:58 PM
cardo wrote:
I see where you're coming from, and to be honest it is pretty out of order for Nokia to remove a feature that was advertised on their site and in the manual when the phone was purchased.
I presume Nokia have some "we reserve the right to change the specs without prior notice" clause somewhere, though.
If not, try suing 'em.
Wow, thanks, the first nice post on the entire internet about this.
I just can't understand why they would sell a phone and then cripple the phone with a firmware update. Ironically, not enough people will complain, so Nokia will get away with it.

Disappointing Nokia's responds level

Dear Nokia,
After 4 visit to Nokia care center, 12phone calls to the same center, 3 phone call to Nokia care India.
After 20 days of waiting.
I am getting the same answers
"The contact is not available"
or
"case has been already forwarded to our backend team and they are working on the same. One of our representatives will be contacting you at the earliest."
Reference numbers: 1-14487089401, 1-14495612197 & 1-14487089401.
Could you please assign some one to solve all the problems casused to me by Nokia care center.
For your quick reference below are the copy of emails sent and received between me & Nokia.
Dear Senthil,
Thank you for e-mailing Nokia Care. The Service Request Number is 1-14487089401
This e-mail is in reference to concern related to repair quality of your Nokia Lumia 920. I regret for the inconvenience caused to you.
In response to your e-mail, I would like to inform you that the case has been already forwarded to our backend team and they are working on the same. One of our representatives will be contacting you at the earliest.
Thanks & Regards,
Aniket Singh
Nokia Care Representative
India
[THREAD ID:1-6NQB9YB]
-----Original Message-----
From: *******
Sent: 06/08/2013 02:28:05 PM
To: <[email protected]>
Subject: Re: The Service Request Number is 1-14487089401
Dear Ms.Sharma,
I just wanted to let you know that its been 4 days no one from your team or
nokia called me to assist.
Please advise.
Below is last email you have sent.
On Aug 2, 2013 4:45 PM, <[email protected]> wrote:
> Dear Senthil,
>
> Thank you for e-mailing Nokia Care. The Service Request Number is
> 1-14487089401
>
> This e-mail is in reference to concern related to repair quality of your
> Nokia Lumia 920. I regret for the inconvenience caused to you.
>
> In response to your email, I would like to update you that the case has
> been already forwarded to the concerned department. Our representative will
> contact you at the earliest.
>
> NOTE: Only our backend team is authorized to process your request for
> device replacement post technical diagnosis of your current device and
> Nokia does not have any refund policy.
>
> Thanks & Regards,
>
> Amita Sharma
> Nokia Care Representative
> India
>
> NOKIA Support Services:
> 1. Find the nearest Nokia Care Centre: Type “NCC<space>City Name” and send
> it to 55555* (e.g. NCC DELHI)
> 2. To book an Appointment with Nokia Care Centre, visit
> http://www.nokia.co.in/appointment
> 3. Online Support: http://www.nokia.co.in/support
> 4. Protect your Nokia Device -Buy Nokia Extended Warranty by visiting the
> nearest Nokia Care Centre
> 5. Warranty Terms & Conditions:
> http://www.nokia.com/in-en/support/manufacturer-s-limited-warranty/
> * Premium SMS charges apply
>
>
> [THREAD ID:1-6NQB9YB]
> *--*--*--*--*--*--*--*--*--*--*--*--*
>
>
>
>
> [ANY FIELD NN]
> [Type:Complaint]
> [Topic:Nokia devices and accessories]
> [Sub topicupport, Service Points or repair]
> [Messageear Sir/Madam,
>
> Sub: Complaint regarding Nokia care center Hello telecom center pvt ltd.
> Nokia Care Center Hello Telecom Pvt ltd
> Umalaya Plaza, 1st Floor, Y-214 2nd Avenue anna Nagar.
> Chennai 600040
>
> I am writing this email after continuous disappointments by Nokia Care
> center
> .
> Here’s what happened, I am not sure it might be April or May My Lumia 920
> showed up some sim error luckily it was under warranty time as I brought
> this mobile on Feb 2013. After several follow up and a couple visit to the
> ---- Nokia care they have fixed the problem and returned the mobile in a
> working condition. I was very happy with Nokia and its services till July
> 18th morning all my satisfactory level with Nokia has gone away after
> seeing the same old sim error which I have seen earlier. Now this time
> Nokia care Kodambakkam as I am residing near to this center everything went
> smooth until Mr. Parthasarathi – Engineer Nokia care showed me the inside
> part of my phone and said the board was tempered and he will not take this
> mobile with warranty covers. It was hard to believe that in earlier service
> my mobile board was tampered by Nokia care in Anna nagar and Nokia care in
> Kodambakkam will not take any responsibility being caring the same name on
> their sign boards “Nokia”.
>
> However the Engineer was polite enough to advise me to contact the Anna
> Nagar Nokia care as they are the one who serviced the mobile earlier with
> no other options I agreed to contact the Anna nagar nokia care and
> requested to returned the mobile so that I could rush but when he returned
> the phone the shock was too heavy, display touch screen was not working. I
> was very much annoyed to see the touch was not responding but the engineer
> was very clear on his statement “ This problem is only because of tamper
> in the board and the service center who repaired earlier will only be able
> to help”
>
> After a 20 mins of argument the engineer agreed to give the problem and
> additional touch no response after he opened the phone in writing. One of
> the attachment is the job sheet photo copy in which he had mentioned that
> the touch was working fine when it was received and stopped working when
> it was returned. I have made a special request to give all the findings in
> writing because till that time I was completely unaware of the damage which
> was done by Nokia care Anna nagar in the previous service also I don’t
> want them to say that my mobile display was physically damaged as it was
> working perfect time before I visit Nokia care Kodambakam.
>
> Visit to Anna nagar Nokia care started all good mobile & IMEI numbers were
> checked and the mobile was received under warranty also acknowledged with
> the Job sheet as a proof of my mobile submission . It was on Saturday 20th
> July 2013 the counter staff mentioned that I would receive a call from
> Nokia care only by Monday 22 -07-2013 for the delivery. Since no one
> from the service center called me till Monday evening I contacted the
> center by phone and I was happy to hear that they fixed the problem by
> updating the software and kept for observation and promised the delivery
> next day (23 -07-2013) I was expecting the call from the Nokia care on 23ed
> but the day gave disappointment only with no call at all. As a second time
> I contacted the Nokia care over the phone on 24-07-2013 and end up hearing
> the same old answer “ Your mobile is under observation, will give you call
> before the evening with confirmation for delivery. Surprisingly after 10
> mins I received a call from Nokia care and the lady staff who spoke to me
> said that they will replace the display with new one as the display in the
> phone presently is not repairable and requested to wait for 2 more days to
> change as they don’t have spare display in stock. I was happy at least some
> one called me.
>
> But this happiness didn’t last for hours around 5pm the same lady staff
> called me and said “ Sir your mobile display is not original” “ So it wont
> come under warranty you have to pay INR 15,000 to fix it.”
> Now I have started thinking “ Why I have decided to buy a Nokia mobile in
> spite of all my friends advise to buy HTC/Samsung)” My mind was only
> saying that I have wasted INR 37,000.
>
> With all this bundle of disappointments I have decided to visit the Nokia
> care to meet the manager in charge. The manager in charge, with no
> different told me the same thing which was told by their lady staff. This
> time I was not in any mood to argue hence I have made my point clear with
> saying that I will write all this mischief ‘s played on me to Nokia support
> time and will go for court of justice to claim all the damages caused my
> Nokia care including my advocate fees. After hearing this manager stood
> back from his word and requested for 2 day time as he would send my mobile
> to Nokia head office for verification and will give me a call before
> Saturday (27-07-2013) evening.
>
> After Saturday I have realized that Nokia pulled all my passions waiting
> for a responsible action. Till Wednesday no call from the Anna nagar Nokia
> care. As a first time I called Nokia care 30303838 and filed the
> complaint. August 1st today, I received a call from Nokia support team and
> enquired all the problems I have faced and the gentle man promised that
> someone from Nokia will call me within 72 hours with a resolution.
> I have clearly mentioned all this happenings to help/support your
> investigation.
>
> Attached are the 2 job sheets for your reference.
>
> Look forward to hear from.
Moderator's note: We removed the personal and phone details indicated in the message. Posting this information on the Nokia Support Discussions is not recommended.

yes u r right i'm from egypt i feel cheated for buying e72 it's a big fail in the world of smart phones
i feel frustrated and even i'm afraid to even open my notification or inbox or even change themes or a wallpaper as all of the firmware is a complete failure and i went to nokia care 3 times and it happens to be located miles away from me and the nokia carless line as it is located at a saudi arabian country i can't understand their accent really they r really carless and when the line disconnect they never care to call u back (HTC ts careline)calls u after 3 min if line is disconnected
and the only way to get support is by this discussion support forum i hate my nokia it made my feel sick and really psychologicaly damaged .... and really i want to change it altough it's only 4 months old and i went to nokia care in the first 2 weeks can u belive that????????????????!!!!!!!!!!!!!!
any way i have anothe smart phone which is my old htc wm 6.1 and it's working more stable than my brand new expensive E72 which is **bleep** and rubbish
shame on u nokia
Nokia E72-1 Black
firmware : 053.001
of 26 of nov 2010

Help me nokia asha 306 Plz Help Me

Hellow dear sir
plz help me about nokia asha 306.
my nokia asha 306 is not sport jar file.
i update my mobile v7.42 07-05-13
when the orignal softwere not this problam
plz give the new softwere of nokia asha 306
waiting 4 your reply
thanks
***Alone***

I request you to kindly re-install the software of your Nokia device. Before re-installing the software kindly take the backup of your device.
Please follow below mentioned steps to take backup of your phone:
1. Connect your phone with PC via USB cable.
2. Select Nokia Suite mode.
3. Run Nokia Suite Application.
4. Click on Tools.
5. Click on Backup.
6. Click on Next.
7. Select Content for Backup.
8. Click on Start to perform Backup Operation.
To restore device backup please follow below mentioned steps:
1. Connect your phone with PC via USB cable.
2. Select Nokia Suite mode.
3. Run Nokia Suite Application.
4. Click on Tools.
5. Click on Restore.
6. Select the latest backup file from your PC.
7. Click on Start to restore.
Note: Your device should be fully charged before backup and restore.
To re-install your phone software, please connect your device via Nokia Suite and follow below mentioned steps:
1. Go to Tools.
2. Click on Software Update.
3. On the Software Updates page, under your device click the reinstall link to start the wizard that will guide you through the reinstallation of your device software
Note: Before re-installing, please remember following points:
1. Take backup of your devices using Nokia Suite.
2. Your device should be fully charged.
Please "Do Not Remove" your device during re-installing process.
You can access the link mentioned below in order to download Nokia Suite:
www.nokia.com/nokiasuite
In respect of the concern regarding Orkut , Chatting application, Social application, Music applications I request you to download related applications from Nokia Store by accessing the below mentioned link:
www.store.ovi.com
Further, I would like to inform you that you can download the map data using Nokia suite. But for this you have to connect your device with PC and have to run Nokia suite in your PC. Kindly follow the below mentioned steps to download Map application:
1. Connect Device to PC using USB.
2. Launch Nokia suite on PC.
3. Click on Maps icon.
4. Select the Regions such as America/Europe/India.
5. Click on the country which maps data is required.
6. Click on download. Wait until maps data is downloaded on device.
Kindly let me know if you require any further information or help.
Thanks & Regards,
Sujith Varghese
Nokia Care Representative
India
NOKIA Support Services:
1. Find the nearest Nokia Care Centre: Type “NCC<space>City Name” and send it to 55555* (e.g. NCC DELHI).
2. To book an Appointment with Nokia Care Centre, visit http://www.nokia.co.in/appointment
3. Online Support: http://www.nokia.co.in/support
4. Protect your Nokia Device -Buy Nokia Extended Warranty by visiting the nearest Nokia Care Centre.
5. Warranty Terms & Conditions: http://www.nokia.com/in-en/support/manufacturer-s-limited-warranty/
*Premium SMS charges apply

5800 XM Not Being Recognised by Nokia Software Upd...

Hi everyone
I hope you can help.
I am trying to update my 5800 firmware from the 10 version to the 11 version. However, whenever I connect it to software updater it says the phone is not supported, yet i installed the software that came on the cd with the phone.
I have taken it to a Nokia store and they say it could be to do with the product code on the phone and the software not being adapted for certain product codes as of yet.
Any thoughts/guidance would be great :-)
Cheers all :-)
Andy

Hi All,
received the following from Nokia Support:
Thank you for contacting Nokia Care.
Greetings to you. I hope all is well with you.
In response to your email, I regret to inform you that there are no software updates available via the website for your Nokia 5800 XpressMusic. I suggest that you take your Nokia phone to your nearest Nokia Care Point. The technicians would be able to advise on the most up-to-date information on software versions for the Nokia 5800 XpressMusic and also to update your phone software. They will also assess if your phone requires a repair and advise if this may be covered under warranty.
Thanks Nokia

NOKIA C 6....FAULTY PRODUCT...NO RESPONSE BY NOKIA...

1i PURCHASED NOKIA C600 on 06 APR12 FROM A NOKIA PRIORITY.
2IT HANGS AND INDICATES "MEMORY FULL CLOSE SOME APPLICATIONS " ALSO AT TIMES IT DOESNT SIMPLY RESPOND ,WORKS ERRATIC
ITS AUDIO OUTPUT IS ALSO POOR
3 HAD TAKEN TO NOKIA CARE WITHIN ONE MONTH OF PURCHASE THRICE BUT TO NO AVAIL
4 LOADED AND USING ANTIVIRUS REGULARLY
5 COMPLAINED TO NOKIA HEAD OFFICE GURGAON SPOKE TO MS CHARU (PH NO01244833000)
6 VISITABLE TO RESOLVE THE ED NETDOT NOKIA CARE AT TILAKNAGAR DELHI
7 MY PHONE WAS COLLECTED BY NOKIA AND PRESUMABLY SENT TO FACTORY FOR RECTIFICATION AFTER ONE WEEK..ON THEIR CONFIRMATION WHEN I WENT TO COLLECT THE DEVICE SAME FAULT WAS PERSISTING SO I DIDNT TAKE DELIVERY . I HAD SHOWN AND EXPLAINED THE PROBLEM ONCE AGAIN 5 TH OR 6 TH TIME
7 MY PHONE IS DEOSITED SINCE 15 MAY12
8 OFFLATE THE CONCERNED PERSON HAS STOPPED TAKIN MY CALL ALSO
9 I FEEL CHEATED AND IT HAS BEEN HARRASMENT
10 TO SUMMARISE ITS TROUBLE SOME
11 I CANT UNDERSTAND WHY U LAUNCH A PHONE WHICH CANNOT SUPPORTS ITS FEATURES
12 DEVICE NO IAEA 357901048436974 AN JOB SHEET NO 113433527/120512/51
13 LASTLY I ACCEPT COMMITING A MISTAKE BU BUYING A NOKIA DEVICE.FOR WHICH I HAD ENOUGH OF INCONVENIENCE AND HARRASMENT.NOW.PLEASE ...GIVE ME A WAY OUT..
REQUEST REPAIR OR REPLACE OR CHANGE WITH APPROPRIATE PHONE ...LUMIA ETC I SHALL PAY THE DIFFERENCE
REGARDS
RAJU KISHNANI

Hi sum_raj,
sorry to hear that you're having problems with your Nokia device. I too had to go back three times and they sent off the phone twice, when i had problems with my N8. They kept maintaining that they couldn't do anything but i pushed and pushed and eventually received a replacement handset.
In this case you Will have to contact Nokia and submit your phone for repair through the official Nokia Care channels, and be persistent.
Hope this helps.

NOKIA OVI STORE SUPPORT - INEFFICIENT

DEAR ALL
I HAD DONE A PURCHASE AND THIS IS THE BELOW WHAT I GOT FROM THE SUPPORT
- NOTHING YET YOU CAN KNOW IT FROM THE NUMBER OF "RE'S" ON THE SUBJECT OF THE EMAILS.
GET ME THE LINK TO THE PROGRAM, BECAUSE I PAID FOR IT I WILL NEED TO DOWNLOAD IT.
hi team
I haven't got a reply from NOKIA YET as to what happened to my tiny teeny purchase for which NOKIA team is showing such timely inefficiency and the emails i sent to your email keeps bouncing back to me.
I need the program at any ways since my child loves it
expecting a proper reply soon.
I will take this on facebook and youtube royally, if there is no action to this.
thank you
Joseph Varghese <[email protected]> wrote:
From: Deepak joseph Varghese <[email protected]>
Subject: Fw: RE: RE: RE: RE: Nokia Careline - Deepak Joseph - General Enquiry
To: [email protected]
Date: Thursday, April 7, 2011, 8:46 PM
Dear Team,
Please note the mobile number that I am using; (DELETED FOR PRIVACY)My mobile is Nokia N97 original 32gb
Also team please note my credit card statement on which it shows that I have legally purchase it from Nokia OVI.
Date of
--- On Thu, 4/7/11, [email protected] <[email protected]> wrote:
From: [email protected] <[email protected]>
Subject: RE: RE: RE: RE: Nokia Careline - Deepak Joseph - General Enquiry
To: [email protected]
Date: Thursday, April 7, 2011, 5:45 PM
Dear Deepak ,
Thank you for emailing Nokia Careline.
We sincerely apologize for any inconvenience and delay caused to you from our side, please confirm the phone number you are using.
Case # 1-11593989435
Should you require any further assistance, please do not hesitate to contact the Nokia Careline on 800-79-796, between 9am and 9pm (local time), Saturdays to Thursdays. For online assistance, please visit http://www.nokia.com/mea/contactus.
“ Keep your phone software up-to-date by using the Nokia Software Updater. For more details visit Nokia Support and software at http://mea.nokia.com/support#. You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product”
Kind regards,
Adil
Nokia Careline
Nokia Middle East & Africa
[THREAD ID:1-5B8N24E]
Transaction
09 Mar 2011
Description of Transaction
NOKIA INTERNET GBR
REF.NO.35505511069010085336161
So Please put it in my OVI account and let me know when i can download it again.
Regards
Deepak

I feel the same. I have sent support request to Nokia few weeks ago and did not get any response except the automatic reply when I lodged the support request. There are much rooms for Ovi Store to come up with market place of competitor platform. There are many posts in this forum stated their problem for re-downloading the purchased application. The funny "SOLVED" solution in these posts seem to be "CONTINEOUS EMAIL" to Nokia Support. Is this efficient support?
angler

Problem trying to update nokia 5800

My problem is when i try to update my nokia 5800 with the nokia software updater it says my current firmware is version 31.0.101, update version is also 31.0.101. I know there is a new version available,can anyone help me out please.
Thanks

dundeepeh wrote:
My problem is when i try to update my nokia 5800 with the nokia software updater it says my current firmware is version 31.0.101, update version is also 31.0.101. I know there is a new version available,can anyone help me out please.
Thanks
see http://europe.nokia.com/support/download-software/device-software-update/can-i-update
If you want to thank someone, just click on the blue star at the bottom of their post

Nokia N8 bluetooth unable to sent file photo or mu...

Dear nokia
I was and still am a nokia #1 fan i have been using nokia N series for a very long time since nokia N70 came out .I have just buy a nokia N8 for 2 week now and i have found a problem with the bluetooth ,its seem i cant sent file via bluetooth to other mobile like (sony,motorola,china phone,notebook) i was able to recieve file from SOME of the other mobile but i can't sent from my n8 to other hp ,but i was able to sent and recieve file via blutooth with other nokia phone with no problem . i have try reset to factory setting ,try to reboot and also reinstall the operating system but with no luck .i even try using my old nokia N97 to sent a file to other phone eg:sony ,motorola,china phone,notebook and it work with no problem soo my question is is a nokia n97 is able to sent and receive with no problem why can't the N8 do the same , Please nokia help me with this im from singapore and i try to explaning the problem to my local nokia care center but they are not pro in software they are just giving me the same reason again and again they are working with blind pay ,following normal troubleshooting that can be found in the web site . PLEASE THIS IS A SOFTWARE BUG do fix it .and my local care center and website do not support the latest software update for my phone like in your country pls help me with this .I think my local care center too lazy with the software update version .seem every one in my contry is too **bleep** up with iphone 4 and 3gs
extra info of the problem i face
i select a photo or song
press the option sent
sent to my friend device
its show connecting
then a msg pop out
unable to connect
then it close
and another msg ask me to pair with device
i try to pair but after the pair no file was sent
try resent the file
NO LUCK
FROM ZHARIF
SINGAPORE
Thank you

thanks for the reply
1st thing the auto focus work on image mode not video mode (sorry for not telling full info ) try rec a video and place it near a small details eg :word on a book , pc screen like facebook or on the keybord of your pc the back ground is fine just the details the word in not clear blur no auto focus when recording a video
btw just for more info
im using
a n8
v011.012
pr1.0
currently no update in my country
nokia staff in my country are soo slow
employed foreigners from(philipines,indonesia) that can't even talk proper english and dont understand software issue
and when i email them of why its taking soo long and when the new update v13.16 pr1.1 that have been release in other country , will be release in singapore (my country) they reply with this
Thank you for emailing Nokia Careline.
In response to your inquiry, we have validated from our resources that the latest software for your Nokia N8-00 is currently in progress or in creation. This means that the software update is still being processed. Rest assured that it will be posted on our official website once the firmware is released.
With regard to your second concern, you may need to set the other device as authorized once you have paired it.
To do so, kindly refer to the following instructions:
1. Go to Menu
2. Select Settings
3. Select Connectivity
4. Select Bluetooth
5. Press and hold the name of the other phone
6. Select Set as authorized
-------------------------------------------------------------------------------------------------------------------------------this are some simple trobleshooting that i can find out myself hiyoooooooo soo dam lazy to check the release date and dont even have know it the software have even been created yet in the emaill to them i have mention every things in details inculding the software version but .......still lazy to find out .

Nokia 5800 V40.0.005 now available in South Africa

Just found out that V 40.0.005 is now available for South African Phones (0575950). On my way to download it now - - - Such a long wait!!!
Nokia 5800 XpressMusic Red V52.0.007
Hit the Kudos if I helped!

brennbar67 wrote:
i also noticed some problem on this new firmware version V40.0.005.
Problem:
1) It having difficulty to power up the phone... once it powering up, it will auto shut it down itself. I gotta retries many times only able to power up my phone. For old firmware, I didnt see this kind of problem
2) when the phone is fully charging, the LCD backlight UNABLE to turn OFF itself. I tried to charging my phone overnight, and when i wake up the next day morning, I can see the LCD backlight still turning ON.. this is something wrong here. For old firmware, I didnt encounter this problem before.
Nokia, please fix this bugs...
thanks!
WE ARE DOOMED! Looks like Nokia does not think the problem we faced is a firmware bug!
I have email their customer support on this issue and this is the reply I got from them:
SR# 1-10867639480
Dear Mr. Wang,
Thank you for emailing Nokia Careline.
In response to your inquiry, you can first reboot the phone by turning it off and removing the battery. Wait for around 5 minutes before returning the battery and turning it on. Another option will be to restore the settings by going to Menu > Settings and Phone > Phone mgmt. > Factory settings > Lock Code (default is 12345).
Alternatively, we suggest for you to make a backup of all important information.
Kindly refer at the link below for an online guide:
http://www.nokia.com.my/get-support-and-software/download-software/nokia-pc-suites/how-to/backup-and...#
Once done, you can format the phone.To format the Nokia 5800 Xpress Music, kindly dial the command *#7370# in idle mode > Lock Code (default is 12345).
You may like to visit our website at www.nokia.com.my for more information and support for your Nokia device. If you have further enquiries, please write to us again or contact Nokia Careline at 1300 881600. We operate between the hours of 8.00am and 8.00pm, seven days a week.
Kind regards,
XXX XXX X.
Nokia Careline
WHAT SHOULD WE DO NOW???!

A Thank & A Complain to Nokia

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