A)  Where do we Define Support Team Members in E-recruitment?

Hi Friends.,
Would appreciate your input if you are aware of the answer to below query
?? Where do we Define Support Team Members in E-recuitment (to  assign to the Requisition?)
?? I have only one Support team member in the system., when ever  i assign him to new requisition and chose the role (Recruiter or Administrator) system is throwing error "Employee is already a member of the support team in this role."
Regards
Madhu

Hello Madhu,
the peronal numbers in support team maintenence come from the e-recruiting system. Every internal candidate which you are authorized (of course structural authorizations and stuff apply here) can be chosen.
Of couse you can only see the internal candidates as an candidate is necessary for working in e-recruiting. If you have not created your internal candidatens from employees (via HR integration for integrated installation or via ALE for standalone installation) there will only be the test users for the implementation project, created via rcf_create_user will be available.
Please take in account that if you create a requisition you will be assigned to the support team automatically. If you use the recruiter scenario you will be added in role 0007 if you use the manager solution it is role 0010.
Best Regards
Roman Weise

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    Dear Experts ,
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    debasish

    Hi,
    as a small addition to the information above.
    When checking IT5131 (table HRP5131) you might find an object of type NG instead of users assigned to the support team of the requisition.
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    Br,
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    07/01/14 08:15:50:690 | [INFO] |  |  |  |  |  |  | 1743203 | *******************start of Download****************
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    07/01/14 08:15:57:949 | [INFO] |  | ACC | LBS | ApplicationFacade |  |  | 1743172 | ACC installation end with exit code: 204
    07/01/14 08:15:57:949 | [INFO] |  | ACC | LBS | ApplicationFacade |  |  | 1743172 | ****************Closing LBS workflow*******************
    07/01/14 08:15:57:959 | [INFO] |  | ACC | LBS | ApplicationFacade |  |  | 1742865 | ****************Closing LBS workflow*******************

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    I am hoping this posts will help others as there are many other posts like it that have been closed due to one reason or another. The stated cases of these HP Laptops having hinge issues after so much time and use is a growing concern and people know the HP name but find out after their purchase that the level of service is not what they expected. Personally, i purchased an HP DV7-4073nr back in October 2010 for school to get my degree. Around a year later, the case was cracking and splitting, and then the dreaded hinge issue came up. Fast forward 4 years later to today and thats where the happy ending finally happens. 
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  • Automatic assignment of Support Team based on processor

    We have a help desk team creating Service Desk messages directly into SOLMAN (not from satellite system) using transaction NOTIF_CREATE and assigning processor. After they save the message, they open the message again in transaction CRM_DNO_MONITOR and change the Support Team manually based on the processor's Support Team. They are requesting if
    the assignment of Support Team can be done automatically based on the processor assigned during creation of message and
    when processor is changed/re-assigned after message has already been created.
    I've read some suggestions in the blogs and forums that partner determination can be done by creating your own BADI. 
    So I've created a new BADI "Z_FIND_TEAM" (copied from BADI CRM_DNO_PARTNER_1) and commented the logic which derives the support team based on the rule in transaction PFAC, and replace this with my own logic of getting the processor's Support Team. Then I assign this to the action. When I tested the action during creation of message (NOTIFCREATE), the action failed to get the support team because the CRM documents (where I'm getting the processor) is not created yet at the time that the BADI is executed.
    I  also tested the same action (but I didn't schedule it to run automatically) during changing of message (in CRM_DNO_MONITOR). The action successfully assign the correct Support Team when I already saved the new processor before choosing the action.
    But if I change the processor and do not save first before choosing the action, the support team of the old processor is assigned.
    In both cases, I need to get the value of the processor in the screen and pass this to the BADI.
    Can anyone help me how to pass the screen value of processor to the BADI.
    Or do you have other suggestions on how I can automatically assign the Suport Team based on processor.
    Thanks in Advance.
    Regards,
    Tess

    Hi Ragu.
    Thanks for your quick response.
    I've already tried assigning some standard access sequence in the support team's partner determination although the assignment of the support team always returns with the BP of the top organization unit in our org chart that's why I tried using the BADI afterwards.
    Our org chart is defined something like :
      IMS Support Team  org unit
          Help Desk  org unit
               Person 1
          Functional Team org unit
               Person 2
          Technical Team org unit 
               Person 3
    I've tried access sequence like "Organizational Data: Employee for an Org. Unit" and "Organizational Data: Organizational Unit for a User", but when I test this the support team is always defaulted with the "IMS Support Team's" BP Number (the top org unit).
    I'm not sure which access sequence I can use to assign the support team, for example, processor = "person3", the support team should be "Technical Team".
    Or do I need to create my own access sequence?
    I'm not familiar with these access sequence and not really sure how it works.
    Thanks.
    Tess

  • Talent Group and Support Team

    Hi.
    To my understanding only Talent Management Specialists (TMS) assigned as members of the support team for each  Talent Group shall be able to maintain the Talent Group. This is an important function we need so that TMS can't delete another TMS Talent Group by mistake.
    However in our system any TMS can access and edit/delete any Talent Group regardless if they are assigned as support team member or not.
    Are there any settings we might have missed?
    We are using the SAP standard role (well a z-copy of it).
    /Mauritz

    Hi,
    I have the same requirement as Mauritz, i.e., the Talent Group should only be available for the persons in the Support Team. This applies to both Manager and Talent Managment Specialist. So the TMS should only be able to modify and nominate candidates for own Talent Groups and other groups where he/she is assigned as member of the Support Team. The Manager should only be able to nominate candidates in Talent Assessment if the manager is in the support team (ideally, as an altenative, the manager should be able to nominate talent for talent groups created by the talent manager of his/her organization, but I don´t expect SAP to provide such a sophisticated option).
    I have tried to use restricted Manager roles, but the manager can in my scenario nominate for talent groups even if the manager is not in the support team. Similar, as TMS, I can edit the Talent Groups created by other TMS, even if I am not in the support group.
    Have any of you found an easy way of restricting access to talent groups without creating a structural authorization profile for each of them? We are implementing this application on a global scale, so it is important to be able to create both local and global talent groups.
    Any input on this matter would be appreciated.

  • Grantable to team members in Access Profile

    OD Help just mentions that "Profile can be assigned to team members" (pg.782).
    Pls... where is that I can assign that profile to team members ? When looking into Account > Team Members I know I can assign access like View, Read/Only etc... I cannot see where would I assign a profile to a team member.
    Txs. for any help.
    Antonio

    Txs. Mani.
    I've checked again... and I can add a User to an Account Team... and at that point define its role on the team, the account, contact and opp. access and as you've pointed out... The options are: Edit, Full, Readonly.
    Now, my question is referring to associating an Access Profile as defined in User Management > Access Profiles. This association is what I am not able to see when adding a member to a team. So I still cannot see the use or consequence of the Grantable to team members option when defining the Access Profile.
    Txs. again for any help.

  • Email notification to support team

    Hello experts. I implement Solution Manager 7.1 Incident Management. I neet to notify support team when new incident is created and if incident dispatched to second line of support. In first case I use the action ZMIN_STD_FIND_PARTNER_FDT (copy of SMIN_STD_FIND_PARTNER_FDT).
    I do not have problems if to correspomding support team in an organizational unit (Business partner) is appropriated any email  address. But in this case the notice only on this address comes.  How to make so that came to all members of team? I have ideas to use Shared Distribution list (transaction SO23). But in this case the system does not understand that I have specified the Distribution List. How to use the Distribution list and where it to appropriate in an organizational unit for the business partner (support team). I need to use Distribution List which created in SAP.
    Many thanks for answers.

    Please check the following link where is described how to use a "recipient list".
    [http://help.sap.com/saphelp_wp/helpdata/en/c7/4d09dc10af11d294d100a0c92f024a/content.htm|http://help.sap.com/saphelp_wp/helpdata/en/c7/4d09dc10af11d294d100a0c92f]
    This is the only way to send a mail to more then one recipient.

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