About supporting projects

hi,
please any one tell me about support projects?
wht actually we have to do daily routine in this projetcts ?
thanks and regards,
ramnaresh.

Hi
As an ABAPer on a project support, you will be doing
1. Fixing the bugs in any of the FRICE ( Forms, Report, Interfaces, Customization, Enhancements ) objects.
2. Creating any new FRICE object required by the end users
3. Knowledge transfer to client's core team
4. Training the end users

Similar Messages

Knowledge about the support project

Dear All,
When we are taking up the support project, could any one help me what are the knowledge i should have about the client before take the project?
Thanks in advance
With Regards,
S.Balachander

Dear S.Balachander,
It depends on various factors:
1. Your role in the project.
2. Has any of other resources of your company currently working or the project is new to your company.
3. What are all the modules/Technologies that you would be supporting. etc...
Get knowledge transfer from existing resources, if there are any.
Go through their Business Process.
Get familiar with the tool that they are using for handling Tickets.
Go through Service Level Agreement. (Time frames for different type of tickets)
Legacy system's if they are using any.
Custom programs/layouts/interfaces/tables etc.
Regards,
Naveen.

Breaf About SAP FICO Support Project:

Dear Experts,
This is my first SAP FICO Support Project, Can anyone please guide me, regarding what are the activities and which kind of works i have to do, and also pleae give me breaf how to resolve the issues, how to move the data from one system To another.
Thanks in advance.
Regards:
Ram

Dear Experts,
This is my first SAP FICO Support Project, Can anyone please guide me, regarding what are the activities and which kind of works i have to do, and also pleae give me breaf how to resolve the issues, how to move the data from one system To another.
Thanks in advance.
Regards:
Ram

What are the different tools(software) we used in support projects and avi

hi,
What are the different tools(software) we used in support projects(sap) and aviailable in market??/
Thanks,
bajee

Hey Bajee,
I believe you are talking about Ticketing tool used for AMS ( Application Management Support )....
There are several tools available for this by several vendors....
They are Magic Service desk, HP open view, BMC remedy, Peregrine help desk, SAP Solution Manager can also be used as support desk tool...
I hope that what you asked for and if its not then please clarify your questions !!
Inspire ppl by rewarding !!
Regards,
Anand

How to tell Implementation & Support project?

Hi experts,
Could anyone tell me how to present about implementation and Support project(SAP BW) at the time
of interview? Iam going to attend the interview. What are the points i have to include that presentation?
Thanks in advance
Muthu

Hi,
Just enable the GLOBAL field for the values which you want to be available for all the implementation projects.
e.g
You created a documentation type which is having global field tick so it will be available for all
Hope it helps
Regards
Prakhar

Support project quiry

hi all,
I am doing a sap crm course ...so i want to know that like there are 4 types of projects are three
1, Implemention project
2, Support project
3, Rollout project
4, Upgrade project -
in this like 2nd one support project how it works and what are the key areas pls brife me about it
looking forward your support
thanks advance
hemanth

Hi,
In Production Suport Generally most of the project they will work on monitoring area(Ex Process chains and data loads) for their loads(R3/ NON SAP to Data Taggets (BW)) and depending up the project to project it varies because some of them using the PC's and Some of them using Event Chains. So its Depends up on the Project to project varies.
In Support Project , we will use to check the loads by using RSMO for Monitoring the loads and we will rectify the errors in that by using step by step analysis.
and wee need to monitor the loads in Procss chains Daily/Weekly/Monthly...
if any of the laod failures we need to track why the laod has failured
RSAMO--> Details Tab
St22-- Short Dump
SM21-- log entries and RFC entries
pl's take a little time to assign points
/Srinivas

Support project servers

Hi gurus,
As I am new to support project , could any one tell how many servers will be available in support project . Like in implementation projects we will have 3 to 4 servers know. whether sandbox sever will be available in support projects. If not available then in which server we tell test sample code .
Thanks in advance
regards
Vardhan

Hi.
How can we know about your support project's setup? If you are new to the project ask the project manager. He should know... The general Develop-Quality-Production setup is very common but everything else will be project specific.
Best regards,
Jan Stallkamp

Support project (more details)

Hi Guys,
I am fresher in BW, I have client round in support project
What type off question they will ask, I need more details about tickets,
How many types off ticket? Anybody Immediately I need answer me
Regards
Ravi

Hi Ravi,
Normally the production support activities include
Scheduling
R/3 Job Monitoring
B/W Job Monitoring
Taking corrective action for failed data loads.
Working on some tickets with small changes in reports or in AWB objects.
The activities in a typical Production Support would be as follows:
1. Data Loading - could be using process chains or manual loads.
2. Resolving urgent user issues - helpline activities
3. Modifying BW reports as per the need of the user.
4. Creating aggregates in Prod system
5. Regression testing when version/patch upgrade is done.
6. Creating adhoc hierarchies.
Also refer these posts:
Re: In production Support , how i can acquire the knowledge
Re: How to resolve tickets its urgent
Re: production support issues
production support
we can perform the daily activities in Production
1. Monitoring Data load failures thru RSMO
2. Monitoring Process Chains Daily/weekly/monthly
3. Perform Change run Hierarchy
4. Check Aggr's Rollup
To add to the above
1)check data targets are ready for reporting,
2) No failed or cancelled jobs in sm37 monitors and Bw Monitor.
3) All requests are loaded for day, monthly and yearly also.
4) Also to note down time taken for loading of critical info cubes which are used for reporting.
5) Is there any break in any schedules from your process chains.
Siggi's weblogs for data load error and how to restart process chain
/people/siegfried.szameitat/blog/2005/07/28/data-load-errors--basic-checks
/people/siegfried.szameitat/blog/2006/02/26/restarting-processchains
As the frequent failures and errors , there is no fixed reason for the load to be fail , if you want it for the interview perspective I would answer it in this way.
a) Loads can be failed due to the invalid characters
b) Can be because of the deadlock in the system
c) Can be because of previous load failure , if the load is dependant on other loads
d) Can be because of erroneous records
e) Can be because of RFC connections
These are some of the reasons for the load failures.
1. Why there is frequent load failures during extractions? and how to analyse them?
If these failures are related to Data, there might be data inconsistency in source system. Though we are handling properly in transfer rules. We can monitor these issues in T-code -> RSMO and PSA (failed records) and update.
If we are talking about whole extraction process, there might be issues of work process scheduling and IDoc transfer to target system from source system. These issues can be re-initiated by canceling that specific data load and ( usually by changing Request color from Yellow - > Red in RSMO). and restart the extraction.
What is the daily task we do in production support.How many times we will extract the data at what times.
It depends... Data load timings are in the range of 30 mins to 8 hrs. This time is depends in number of records and kind of transfer rules you have provided. If transfer rules have some kind of round about transfer rules and updates rules has calculations for customized key figures... long times are expected..
Usually You need to work on RSMO and see what records are failing.. and update from PSA.
What are some of the frequent failures and errors?
As the frequent failures and errors , there is no fixed reason for the load to be fail , if you want it for the interview perspective I would answer it in this way.
a) Loads can be failed due to the invalid characters
b) Can be because of the deadlock in the system
c) Can be because of previous load failure , if the load is dependant on other loads
d) Can be because of erroneous records
e) Can be because of RFC connections
These are some of the reasons for the load failures.
for Rfc connections:
We use SM59 for creating RFC destinations.
Refer the help on creating source system:
http://help.sap.com/saphelp_nw2004s/helpdata/en/ac/4a4e38493e4774e10000009b38f889/frameset.htm
http://help.sap.com/bestpractices/crossindustry/businessintelligence/v131/BBLibrary/documentation/B84_BB_ConfigGuide_EN_DE.doc
Data Validation:
In BW any extraction we have to do Data Validation ..i.e.. data comparision between BW side and Source System side (Ex..R/3). Normally we do it in Unit Testing.
Pls do check the link below
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/8c92d590-0201-0010-5aa0-ee7a993f295c
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/968dab90-0201-0010-c093-9d2a326969f1
upgrade
Check the INSTGUIDES from market place related to 04S upgrade:
https://websmp106.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000659945&_SCENARIO=01100035870000000202&
Also:
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/2e8e5288-0b01-0010-2ea8-bcd4df5084a7
Release notes for 04s:
http://help.sap.com/saphelp_nw2004s/helpdata/en/57/a21f407b402402e10000000a1550b0/frameset.htm
take a look in:
www.service.sap.com/bi --> Product Information Previous Releases --> Media Library --> HOW TO... Guides --> Guide List SAP BW3.5 - Part of NW 04 --> Business Intelligence --> How to SAP BW 3.5 upgrade prep & postupgrade checklist.
Here you will find all necessary steps for an Upgrade.
Source system
http://help.sap.com/saphelp_nw04/helpdata/en/7a/27bcf087c7464db8b95eaa717b6e6a/content.htm
Dead Locks
Refer the lniks:
Re: cube lock when multi-request insert at same time
Re: Dataloading Shortdump
****Assign Points if Helpful****
Regards,
Ravikanth

Support Project Issue!

Hi all!
In Support Project we track issues related to data loading. Also said data loading process carried out through Process Chains & Infopackage groups
So, Can u pls explain what is
Data Loading
Process Chains
Onfo Package Groups.

Please reply guys
Thanks in advance.

Hi Rahul,
The terms which u are used...comes in BIW....
Dataloading is nothin but loadin the data from R/3 to sap or flatfile to sap ..etc..
there are several stages comes in picture for dataloading....finally data will b loaded to INFOCUBE or ODS(in BIW)...from infocube we can generate reports..
Process chains : ther area several stages for dataloading....data is moved from one to another....instead of doing it manually ..if u wanna make automated..we wil go for process chains.....
Infopackage : this is used to schedule the data ...
to know more about it.....post this question in BIW forum.....
Regards,..
Balaji ( Assign points if this is useful....)

Help regd. MM support projects with Realtime tickets

Hello Gurus,
Plz help me in knowing how a MM support projects work and plz provide me the list of MM tickets we get in real time.
This would be of gr8 help.
will reward you with maximum points
thanks
AJ

Hello Manu,
In the support project, the client is already run their business on SAP so you can think of some kind of the scenarios i.e. create new SLoc, create new material group, create new pur group, create new condition type. For this kind of requirement, client will create the ticket and the service partner (consulting firm) will provide the business solution or application solution. This is simple scenario. Now, all the thread is created by someone who were haveing problem with SAP system or wants to know the additional information and as a SDN contributor we are providing them support. so in our case, all thread will be treated as tickets and successful answers for that query are solution for those tickets.
Personally, I have not seen any documentation for tickets. But checkout in the first thread of this forum which explains about tickets and the process for tickets.
Hope this helps.
Regards
Arif Mansuri

Supporting project explanations

please can any body gime me answers.
I want support project rising tickets which tool is use ans which tool is used for conneted to
client server.
when you loading data if error occers how it solve these errors in real time projects?
how many infopackages uses in process chain?
give real time data loading errors and explanations about it.
Thanks who is given answers.

Hi Kiran,
Support project in the scence you are supporting the business which is alreay go - live and users are currnlty using the reports as well and daily loads happening in BI Production as well..
In terms BW Adminstrator work is as follows.
Need to monitor the loads in bw production and need to find out the reason if some loads are failure and as well as need to fix it.So that business will check the report...
Have a look on query perofmance and BI system performances....so you have to improve the BI system where it has a problems in areas in terms of performance...
Along with the current system,User may ask some new requirements then you need to fullfill those requirements by doing the new developments and after testing you need to send them in to production.
Regards
Srinivas

No reset option in about:support (firefox 32)

at about:support there is no option to reset firefox to it's default state. this option should be available in the upper right hand portion of the screen on this page.
When I restarted firefox in safe mode the only option on the dialog box was to start firefox in safe mode, there was no option to reset firefox. This option should be contained in said dialog box.
Is a deliberate change for firefox 32? Has my client has been altered in this respect? Is there another way to reset firefox to it's default state? If removal and re-instillation of my client becomes necessary, what will the easiest way to preserve my bookmarks be(is there an automatic feature or will I be manually copying them from my preferences folder)?

You only see the reset button on the "Help > Troubleshooting Information" page if you use the profile that is marked as Default=1 in the profiles.ini file.
If you do not have the "Reset" button then either use the Profile Manager to create a new profile or use the Profile Manager to start with the current default profile to get the Reset button in Firefox.
You can use the Profile Manager to create a new profile to check if your current profile is causing your problem.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

How to fill out the clipboard under "about:support" when enter button does not work in address bar? Thearrow button does not work either?

My enter btton does not work in the address bar or search engine. I have done the restart in safe mode...deleted and reinstalled firefox...done the malware/adware checks...still no improvement.
I was asked to do the "about:support" then click enter for the clipboard to paste the system notes into. That is not an option however because the orginal problem is the enter button not working. Ideas?

Create a new profile as a test to check if your current profile is causing the problem.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Need Information on Support Project

Hi,
I am new to Production and support project
whta r the points we need to discuss with the clints in support prj..
what r the responsibilities in support prj
Any one of u send me the docs for the Production and support project
Thanks in Advance,
P.C.V.

Hi,
Refer todays thread.. as dinesh ans
Some of the typical questions would include:
1. How is the data loaded - Do they use process chains?
2. How often is the data loaded?
3. Are the loads full upload or delta enabled.
4. For which areas of SAP are the loads done. Do they use Business Conetent or Generic Extractors.
5. How do they do "data validation" after each load.
6. What are the source systems from which data is loaded.
7. what are the kind of reports that are used - Bex or Web.
8. What are the typical(most common) errors faced while doing the dataload.
9. Any plans for upgrade?
10. What is the Backup Recovery and Archive Strategy
11. What is the system landscape (how many environments, how many source system, how everything is connected to...)and the used transport strategy
12. Co-existence with 3rd party Scheduling Tools...
13. aggregates to maintain ?
14. how many users to assist..
15. are roles and user management in scope ?
16. how are managed space issues (procedure, warning and so on...)
17. how are monitored performance (technical content...)
The activities in a typical Production Support would be as follows:
1. Data Loading - could be using process chains or manual loads.
2. Resolving urgent user issues - helpline activities
3. Modifying BW reports as per the need of the user.
4. Creating aggregates in Prod system
5. Regression testing when version/patch upgrade is done.
6. Creating adhoc hierarchies.
etc....
Also refer these posts:
Re: In production Support , how i can acquire the knowledge
Re: How to resolve tickets its urgent
and post ur id

Questions about supporting TLF with Halo components in Flex 4.1

We recently decided to upgrade to the Flex 4.1 SDK after a year or so at 3.2. We have been asked to not use the new SPARK components yet because our products would then have a mistmatch of Halo and Spark components in the UI. We have built support for our Halo components to display html through the ".htmlText" property for the Text components. For example, we can display strings such as "Choose one option:". With the upgrade to Flex 4.1 a couple of questions about supporting bi-directional text have come up. My understanding is that in order to support bi-directional text we need to use the Text Layout Framework. Does anyone have a suggestion on how we can utilize the TLF with the Halo components in Flex 4.1? Can we still use the ".htmlText" property somehow or is there a new property that understands the TextFormat markup? We would love to still be able to use the limited html tags that are supported for the "htmlText" property. Is there an option where that syntax is still understood?
Thanks in advance!
David

The halo components use TextField, and the spark components use TLF. Both sets have support for some html markup to import and export text. To use bidi text, you have to use TLF; TextField won't work properly.
It is possible to use TLF to build your own components, and this can work well particularly for applications with specialized needs. But if you need bidi support for advanced components like DataGrid and List, then you should use the spark components.
Thanks!
- robin

About supporting projects

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