Support Project Issue!

Hi all!
In Support Project we track issues related to data loading. Also said data loading process carried out through Process Chains & Infopackage groups
So, Can u pls explain what is
Data Loading
Process Chains
Onfo Package Groups.

Please reply guys
Thanks in advance.

Hi Rahul,
The terms which u are used...comes in BIW....
Dataloading is nothin but loadin the data from R/3 to sap or flatfile to sap ..etc..
there are several stages comes in picture for dataloading....finally data will b loaded to INFOCUBE or ODS(in BIW)...from infocube we can generate reports..
Process chains : ther area several stages for dataloading....data is moved from one to another....instead of doing it manually ..if u wanna make automated..we wil go for process chains.....
Infopackage : this is used to schedule the data ...
to know more about it.....post this question in BIW forum.....
Regards,..
Balaji ( Assign points if this is useful....)

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Can any one share with me any two critical issues in DP support project

Hello friends,
I am new to DP support project in SCM5.0 version,can any one share with me my queries
1.what is my support rolles and responsiblities .in DP
2.can any one share with me any two critical issues in DP and how can you resole it

Hi Sivaram,
1. As a DP functional consultant you need to resolve all the incidents raised in APO DP module( Forecasting, lifecycle planning, master data in APO DP, Planning books, macros , release to APO SNP or R/3 or other systems, CVC maintenance etc) which will also include BW part of SCM -APO related to DP, like data extraction and back up into and from infocubes. You will also support all the interfaces realted to APO DP , for the APO related part of the interface.
You need to reoslve these incidents in the time frames defined by SLAs for the support project.
You will have to also carry out problem management of some of the critical incidents so that incidents do not re-occur.
Further you will have to support Release /Change managment support( if it is part of your contract of Support project).
This willl involve testing changes in quality system, before these are moved to production system.
2 I found 2 crtical issues in APO DP support as below:
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I hope I have answered your queries.
Pleasse check and confirm.
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Pleassss i want to know bi 7 supporting project point or production issue

Hi expert,
i am pradeep .a job seeker could pleassss help me. i want to know bi 7 supporting project point or production issue and in bi 7 what are role in production project .shore to assign point my id is [email protected]
thanks&regards
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Hi,
It may vary in different projects.
I can just give you a couple of general roles in Support project
Data Load Monitoring:
1.Carried out data load on a daily, weekly and monthly basis using Process chains from both SAP Source systems as well as Non-SAP Source systems such as Informatica.
2.Resolving Data load error such as Invalid characters, Time period conversion, Currency conversion, Duplicate records, etc
3.Ensuring the availability of the updated data in the datatarget on time.
4.Spooling out data through Infospoke from SAP BW to systems like Trillium, Ariba (Reporting Tool)
Ticket Resolution:
1.Process chain modification: Working on Optimizing Process chain by creating new process chain considering the load dependencies.
2.Reloading of R/3 data from different clusters Reconciliation issues
3.Enhancements as per Business requirement.
Additional responsibilities:
Preparing design documents from the Business Requirement docs and identified the relevant data targets for satisfying the customer requirements.
Creation of Operational manual: BW Run & Maintain Support.
Process Chain Detail Documentation (Sequencing & Dependency within Local Chains).
Monitoring checklist Document (From Process Chain Perspective)
BW Doc checklist preparation
Table space activity with basis team.
Data load analysis taking into account the CPU utilization.
Applying Support packs and performing ORT.
Refer
Roles & Responsibilities for Junior & Senior consultants(Technical)
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/08f1b622-0c01-0010-618c-cb41e12c72be
Production and Implementation
/message/4755150#4755150 [original link is broken]?
hope this helps,
Thanks,

Need Information on Support Project

Hi,
I am new to Production and support project
whta r the points we need to discuss with the clints in support prj..
what r the responsibilities in support prj
Any one of u send me the docs for the Production and support project
Thanks in Advance,
P.C.V.

Hi,
Refer todays thread.. as dinesh ans
Some of the typical questions would include:
1. How is the data loaded - Do they use process chains?
2. How often is the data loaded?
3. Are the loads full upload or delta enabled.
4. For which areas of SAP are the loads done. Do they use Business Conetent or Generic Extractors.
5. How do they do "data validation" after each load.
6. What are the source systems from which data is loaded.
7. what are the kind of reports that are used - Bex or Web.
8. What are the typical(most common) errors faced while doing the dataload.
9. Any plans for upgrade?
10. What is the Backup Recovery and Archive Strategy
11. What is the system landscape (how many environments, how many source system, how everything is connected to...)and the used transport strategy
12. Co-existence with 3rd party Scheduling Tools...
13. aggregates to maintain ?
14. how many users to assist..
15. are roles and user management in scope ?
16. how are managed space issues (procedure, warning and so on...)
17. how are monitored performance (technical content...)
The activities in a typical Production Support would be as follows:
1. Data Loading - could be using process chains or manual loads.
2. Resolving urgent user issues - helpline activities
3. Modifying BW reports as per the need of the user.
4. Creating aggregates in Prod system
5. Regression testing when version/patch upgrade is done.
6. Creating adhoc hierarchies.
etc....
Also refer these posts:
Re: In production Support , how i can acquire the knowledge
Re: How to resolve tickets its urgent
and post ur id

SAP BW support Project error in implementation

Dear Friends,
My company got a support project in Business warehouse Intelligence, with a retail chain manufacturing and selling fashion wear across India through its chain of stores & other resellers.
This SAP BW was implemented by a SAP partner and no documentation is available and I find following issues to be solved apart from other issue that I have solved:
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my question is should I convert all datatargets in 7.0? If yes what are the benefits? And how?
2. For every datasource there are quite a few infopackageu2019s created for loading data.
Should I delete the unnecessary infopackages?
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How do I sort this issue?
4. Quite a few Process Chains is created and active, but as mentioned above the data extraction is happening through a few infopackages.
Should I deactivate the process chains and carry out data extraction manually till the system is stable and then activate the same after checking the dataflow?
5. And lastly to create/ change/ view queries though we are having latest patch for SAP GUI 710 we are not able to carry out above activities.
How do we solve this?
Waiting earnestly for guidence.
K Sengupto

1. It's up to you to use 3.x or 7.x flow If you have enough resources/time you can Migrate them to 7.x Flow
Ofcourse you will have advantages over 3.x like you will only transformations which replaced Transfer rules and updates rules as well and easier to manage and you will DTP -> Error stack / Debugging / Rich delta functionality
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3.You don't need to load 0CREDITOR if it's being referenced by 0VENDOR since MD is shared for reference objects
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5. Check If you have enough authorizations / check SU53 - If you are missing any authorization objects and contact basis team to get access.

What are the sap basis daily activities in support project

Hi Friends, recently i am involved in Support project, could you please tell me what are the daily activities to follow in support project
thanks&regards
suresh

Hi Suresh,
Few of daily activities in which you as a Basis Consultant should involve are as below:
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- Daily watch on background batch jobs. If any job failed due to some reason, work on it to avoid such failure in future with the help of function consultant
- Watch on system performance
- Authorizations & Roles definitions & assignements depending upon requirement.
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- Printer setup in SAP
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- Watch on interfaces (IDoc/EDI etc), if any, with external system
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Hope it will help you.
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Anup

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hi to all
i let to know whats the exact job of a Planner in Implementation & Supporting project his roles and responsibility and i want to know exactly that what do he do in real time project of I & S. please answer for my query and expecting for ur response.
1) Implementation
2) Supporting
Please answer for mi query and help me in mi career further.
Thanking u all in advance .
ronald

Hi,
Demand Planners role in Implementation Project:
- Business process related requirement provide to the implementation team
- Test scenario explanation
- Unit testing as per the Demand Planner's view
- Report requirements provide to implementation team.
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Support Project :
If you are working as a Demand planner and doing day to day Demand planning work then in case any issues come you will send it to support team for correction.
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Re:Role of an Abaper in support projects

Hi,
What can be the role of an abaper in support projects and moreover what is production support and development support.How do we handle issues in production supoort i.e., we directly login to the production server and solve or we copy the code in development and solve.
Plz clarify....
Thanks
Vamshi

Hi Vamsi,
Abaper role in Support projects is solve the issues of ABAP related in production. it may be data inconsistance, program logic is incorrect, data dictionary issues, Dump error and so on. You can analyse in production server and do necessary changes in develoment server. Development server having program no need to copy it.

What r the types of tickets in supporting project

what r the types of tickets in supporting project?
different types of tickets?

Hi
Make small search before posting the query there are tons of posts on the same issue
Generally in support The ticket will be raised by the end user through Global help desk. er. So if we need to see that sales order means we need to go for production system,.
If we need to go for config changes, we need to do the config changes in client 'y' of the development system ( take a scenario that i have the land scape of development server with two clients like x, y and quality with client x and production with X) and transport it to the client X and do the testing. If every thing is Ok then transport it to the Qualitty server and test it. Here these testing documents in quality has to send to the enduser for his approval (UAT - User Acceptance Test). After getting the approval from the end user you can transport it to the production.
After that you need to close the Ticket in the ticketing tool.
Tickets
Re: support - tickets - with TCs- 4 real time tickets on urgent basis
Re: REAL TIME TICKETS
Message was edited by:
SHESAGIRI.G

Breaf About SAP FICO Support Project:

Dear Experts,
This is my first SAP FICO Support Project, Can anyone please guide me, regarding what are the activities and which kind of works i have to do, and also pleae give me breaf how to resolve the issues, how to move the data from one system To another.
Thanks in advance.
Regards:
Ram

Dear Experts,
This is my first SAP FICO Support Project, Can anyone please guide me, regarding what are the activities and which kind of works i have to do, and also pleae give me breaf how to resolve the issues, how to move the data from one system To another.
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Knowing new things for a fresh support project bi

Hi experts,
I am new to this and we have a fresh support project which we need to know from other company1.The company1 has given support for client for some time now it is with company 2(with us).
So can anyone plz help me what is it that i should know from company 1 regarding support project BI.
like number of process chains and from which continents, landscape, no. of reports and and end users.some thing like this.

Hi ,
Below are the few main points that you need to do.
Knowledge Transition This should include the complete understanding of client landscape,get the required documentation for exact functional area.
Reverse Knowledge Transition It is always a very good practice that there should be a reverse KT from your side to Com1.This will make sure that what ever you have understood from them is correct, and in case of any gaps it can be filled.
SLA Agreement Get a complete picture that what are the SLA's for the support and what is the criteria for a case to become a High Sev incident (SEV1,SEV2)..
No of system supported Sometimes there is a confusion that whether only production is supported or other environments are also supported, make this clear there can be more environments like Dev, Quality, Sandpit, mirror etc.
Critical Business User List along with Functional Area This always ensures that support for critical business users and their new requirements are being properly addressed.
Object List Get a list of all the objects in system , for support list of process chains with its frequency will be very helpful.
Daily Process chains
Weekly Process Chains
Monthly Process Chains
Yearly Process Chains
Naming Convention Details Get the proper naming convention that is being used for client , this will help you once any enhancement needs to be done by your company.
Regular Maintainance Activities Get a complete understanding of regular maintainance activities like data deletion, BW Accelerator Housekeeping etc,this has a major role for any support.
Data Retention Period Get the understating for data retention period for the BW objects thais will help in future in system housekeeping.
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Role of Team Lead in support project

Gurus
Can anybody share your experiences on the roles and responsibilities , scope of work of a team lead and give some tips and tricks to perform best as team lead in a support project.
Thanks in advance

Hi Emani,
Sorry for a bit delayed response. I am sharing my experience for the roles and responsibilities of team lead in a support project.
Team Lead mainly performs the following activities.
Status Reporting: As per the project guidelines he may provide status reporting to both the client and the internal stakeholder of his own organisation.
(ii)Process Owner Communication / Liaison: he may be required to communicate with the business process owners.
(iii) Work Assignment: He will be responsible for assigning the work(which is actually the service request or tickets) to the team members and also will continuoulsy monitor their timely closure.
(iv)Quality Control / Approvals: He will also be responsible for the overall quality of deliverables and will provide approvals if necessary.
Apart from these he will be responsible for managing the other soft issues like the training and development needs of his team members, their appraisal etc and will plan the resource deployment strategy for future.
Hope I had been of some help to you. Please assign points.
Rgds
Manish

Support Project: BW 3.5 to BI 7 upgrade

Hi All,
I have been working in BW 3.5 support project for the last eight months. Now there is a server upgrade to BI 7.0, done by a third party. Can anyone please detail me on the differences and typical issues that i may face while supporting the BI 7 server? I have theoritical knowledge of BI 7 but no work experience.

Hi,
Link: How to SAP BW 3.5 Upgrade Preparation and Post Upgrade CheckList (NW2004)
Even this might be of use:
BI 7.0 Initial Hurdles
May be useful for you,
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/e0c9c8be-346f-2a10-2081-cd99177c1fb9
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/10564d5c-cf00-2a10-7b87-c94e38267742
/message/5971540#5971540 [original link is broken]
You may wish to check my thread below -
https://forums.sdn.sap.com/click.jspa?searchID=13971844&messageID=3308304 Broad caster
Upgrade preparation
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/472443f2-0c01-0010-20ab-fbd380d45881
/message/3221895#3221895 [original link is broken]
Hopes it helps....

Support project process

hi friends
whAT is the process of support project?

Hi
Make small search before posting the query there are tons of posts on the same issue
Salient Features In Support Project:
Providing support to the post implementation project
Resolving all user related issues
Creating reports using ABAP Queries as per the customer requirements
Creation of new sales offices in SAP system
Set up new sales areas
Creation of New Sales Order types, Delivery types and Billing Types for new Plant
Basic support on Sales activities related to sales order processing delivery and billing
Updating the number ranges during the year end
Providing training as per the users manual
Support Responsibilities:
Resolved SD related Tickets that are received from users.
Handled tickets within the agreed service level agreement.
User training - SD Module.
Reports have been created with Info-structures and ABAP queries as per requirements.
Made necessary configuration changes and tested whenever needed.
Developing systems to meet Customers Requirements.
Inter-department co-ordination for SAP related activities.
Updating & Monitoring of Master data in SAP.
Migrated data into SAP whenever needed from legacy system
To add more
1. Handle regular tickets
2. Need to develop new output types with the help of ABAPer
3. issues related to pricing / taxes etc
4. Do some config changes based on need ex: create new sales group/sales office/new doc type/ new condition type etc
5. Need to add some routines/requirements based on need
6. to add some anything new you have make a Functional specs
Support Process
Support bussiness process in sd?
support business processin sd

Support project (more details)

Hi Guys,
I am fresher in BW, I have client round in support project
What type off question they will ask, I need more details about tickets,
How many types off ticket? Anybody Immediately I need answer me
Regards
Ravi

Hi Ravi,
Normally the production support activities include
Scheduling
R/3 Job Monitoring
B/W Job Monitoring
Taking corrective action for failed data loads.
Working on some tickets with small changes in reports or in AWB objects.
The activities in a typical Production Support would be as follows:
1. Data Loading - could be using process chains or manual loads.
2. Resolving urgent user issues - helpline activities
3. Modifying BW reports as per the need of the user.
4. Creating aggregates in Prod system
5. Regression testing when version/patch upgrade is done.
6. Creating adhoc hierarchies.
Also refer these posts:
Re: In production Support , how i can acquire the knowledge
Re: How to resolve tickets its urgent
Re: production support issues
production support
we can perform the daily activities in Production
1. Monitoring Data load failures thru RSMO
2. Monitoring Process Chains Daily/weekly/monthly
3. Perform Change run Hierarchy
4. Check Aggr's Rollup
To add to the above
1)check data targets are ready for reporting,
2) No failed or cancelled jobs in sm37 monitors and Bw Monitor.
3) All requests are loaded for day, monthly and yearly also.
4) Also to note down time taken for loading of critical info cubes which are used for reporting.
5) Is there any break in any schedules from your process chains.
Siggi's weblogs for data load error and how to restart process chain
/people/siegfried.szameitat/blog/2005/07/28/data-load-errors--basic-checks
/people/siegfried.szameitat/blog/2006/02/26/restarting-processchains
As the frequent failures and errors , there is no fixed reason for the load to be fail , if you want it for the interview perspective I would answer it in this way.
a) Loads can be failed due to the invalid characters
b) Can be because of the deadlock in the system
c) Can be because of previous load failure , if the load is dependant on other loads
d) Can be because of erroneous records
e) Can be because of RFC connections
These are some of the reasons for the load failures.
1. Why there is frequent load failures during extractions? and how to analyse them?
If these failures are related to Data, there might be data inconsistency in source system. Though we are handling properly in transfer rules. We can monitor these issues in T-code -> RSMO and PSA (failed records) and update.
If we are talking about whole extraction process, there might be issues of work process scheduling and IDoc transfer to target system from source system. These issues can be re-initiated by canceling that specific data load and ( usually by changing Request color from Yellow - > Red in RSMO). and restart the extraction.
What is the daily task we do in production support.How many times we will extract the data at what times.
It depends... Data load timings are in the range of 30 mins to 8 hrs. This time is depends in number of records and kind of transfer rules you have provided. If transfer rules have some kind of round about transfer rules and updates rules has calculations for customized key figures... long times are expected..
Usually You need to work on RSMO and see what records are failing.. and update from PSA.
What are some of the frequent failures and errors?
As the frequent failures and errors , there is no fixed reason for the load to be fail , if you want it for the interview perspective I would answer it in this way.
a) Loads can be failed due to the invalid characters
b) Can be because of the deadlock in the system
c) Can be because of previous load failure , if the load is dependant on other loads
d) Can be because of erroneous records
e) Can be because of RFC connections
These are some of the reasons for the load failures.
for Rfc connections:
We use SM59 for creating RFC destinations.
Refer the help on creating source system:
http://help.sap.com/saphelp_nw2004s/helpdata/en/ac/4a4e38493e4774e10000009b38f889/frameset.htm
http://help.sap.com/bestpractices/crossindustry/businessintelligence/v131/BBLibrary/documentation/B84_BB_ConfigGuide_EN_DE.doc
Data Validation:
In BW any extraction we have to do Data Validation ..i.e.. data comparision between BW side and Source System side (Ex..R/3). Normally we do it in Unit Testing.
Pls do check the link below
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/8c92d590-0201-0010-5aa0-ee7a993f295c
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/968dab90-0201-0010-c093-9d2a326969f1
upgrade
Check the INSTGUIDES from market place related to 04S upgrade:
https://websmp106.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000659945&_SCENARIO=01100035870000000202&
Also:
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/2e8e5288-0b01-0010-2ea8-bcd4df5084a7
Release notes for 04s:
http://help.sap.com/saphelp_nw2004s/helpdata/en/57/a21f407b402402e10000000a1550b0/frameset.htm
take a look in:
www.service.sap.com/bi --> Product Information Previous Releases --> Media Library --> HOW TO... Guides --> Guide List SAP BW3.5 - Part of NW 04 --> Business Intelligence --> How to SAP BW 3.5 upgrade prep & postupgrade checklist.
Here you will find all necessary steps for an Upgrade.
Source system
http://help.sap.com/saphelp_nw04/helpdata/en/7a/27bcf087c7464db8b95eaa717b6e6a/content.htm
Dead Locks
Refer the lniks:
Re: cube lock when multi-request insert at same time
Re: Dataloading Shortdump
****Assign Points if Helpful****
Regards,
Ravikanth

Support Project Issue!

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