AC5 Unity COOP Campaign issues

[B]HUD Disappears[/B]:I am experiencing major issues with Assassin’s Creed on the PS4… Sometimes the HUD completely disappears and the only way to reinstate it is to setting everything to off in the HUD options and then reinstall Defaults. [B]COOP Level Problems[/B]:No COOP introduction or waypoints loadedCorrupt levelsLevels don’t load correctlyNo waypointNo spawned characters Whenever I am playing with other players and/or players invite me to help or play with them on a 4 player COOP at times the levels load with no introduction about the level. The level doesn’t load correctly with no waypoint, characters [B]DO NOT[/B] spawn and you are walking around with your thumb up you a** and you feel like a tool to your brotherhood who have invited you to help them in their campaign. Today for example, I was invited to a COOP campaign and when it loaded I could move but I had no control over the fighting. I.e. I could not fight with my sword and it made me out to be an incompetent gamer when IU am not… therefore, I just gave up… The thing that annoys me the most is that Ubisoft made a hash of AC5U and although they fixed the bugs… it looks as though they washed their hands with the COOP 4 Players and 2 Player levels because they are so buggy. I am not being rude by cancelling my COOP 2 or 4 player campaigns. It’s so corrupt sometime I just give in because it is unplayable.

All up to date with the latest patch... it's not my connection neither because I have a cable modem nor the levels as they are within normal parameters. Another problem that I get is the entire HUD goes completely and I have to go into Options>HUD and then set everything back to show...? Sometimes when a COOP starts I can move but I cannot fight which is pointless in a 2 player or even 4 player COOP match. Since I updated the firmware (which incidentally should effect the performance of a game) AC5U has been terrible to play. All other games are fine just this one. It could be a corruption within the game itself. It crashed in the middle of a 4 player Coop yesterday which it hasn’t done before. I have only been playing the game for about 3 and a half weeks or so.

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Call of Duty: Black Ops Developer Chat Transcript

Transcript for
Chat: 'Call of Duty: Black Ops Chat', Tue Nov 02
5:56 PM DavidVo: Hi all.
5:56 PM DavidVo: Did you know Dan Bunting is a member of SOG?
5:56 PM DanBu: That can't be confirmed.
5:56 PM DavidVo: Ready for launch Dan?
5:56 PM DanBu: What?
5:56 PM DanBu: We're launching?
5:57 PM DavidVo: I think the game comes out on 11.09.10 or something.
5:57 PM DanBu: Oh right.
5:57 PM DavidVo: Maybe you should tell someone at Best Buy.
5:57 PM DavidVo: They might want to get some copies in the stores.
5:57 PM DavidVo: They are doing to need "a couple."
5:58 PM DanBu: Don't tell anyone... I've got a few copies.
5:58 PM Josh-BBY: Hey Call of Duty Gamers! We're about to start the chat
shortly. Stay tuned, we have some awesome talent from Treyarch to give you the
low down on their latest title: Black Ops!
5:58 PM DavidVo: NO WAY!
5:58 PM DavidVo: Dan, Josh must be talking about me.
5:58 PM DanBu: Yeah, if he had said "lack of talent", that
would have been me.
5:59 PM DanBu: As long as it was "awesome lack of talent".
5:59 PM Josh-BBY: I don't know... I’m kind of partial to Dan's video
presence. He's got a lot of moxxy.
5:59 PM DavidVo: I'm already scared by chat user EpiiCFAiiLURE.
5:59 PM DavidVo: Be gentle, Epic, and we will do the same.
6:00 PM DanBu: I think I know some of these people.
6:00 PM DavidVo: the_FPS_KING is here to teach us something about FPSes,
I think.
6:01 PM DavidVo: They are trying to tell me not to curse. That's some
6:01 PM DanBu: What the **bleep**???
6:03 PM DanBu: Technical difficulties. Stand by.
6:03 PM Josh-BBY: Wow... let's keep it clean kids.
6:03 PM DanBu: Are you referring to me?
6:04 PM DanBu: Hi to all!
6:04 PM toughniko31HD: hi!
6:04 PM capzlol: hi
6:05 PM ThisGuy107: What is the hardest thing about making a game that
looks this great!?
6:05 PM DanBu: Great question ThisGuy107. I would say the hardest thing
about making games like this is having to cut features that you love. We had a
ton of fun making this game, and it's a lot of hard work. But there are always
those features that you really wanted to make it that didn't quite get there.
6:07 PM noobeffect: Will PC players see numbers or bars in the
ping/latency column on the scoreboard?
6:07 PM DavidVo: Hi Noob. PC gamers have a ping column on the
scoreboard. It refreshes really fast.
6:08 PM Jarsh019:
Are canadians in BO?
6:09 PM DanBu: Hi Jarsh. Only in the online lobbies.
6:10 PM karamvir: What level are you guys in Blackops currently
6:10 PM DanBu: Karamvir... I'm max prestige 15. But that's only because
I cheated.
6:10 PM DavidVo: Level 50, Prestige 15 of course on my main profile.
But, most others are in the mid 20s. We are always starting fresh profiles to
keep testing the rank progression.
6:13 PM Dispy: What took the longest time to make in Black ops (no
spoilys please )
6:13 PM DanBu: Hey Dispy... Adding the currency system to the game was
one of our biggest changes and took the longest time to implement and tune. It
was a big change, but it was worth the effort and time put into it for sure. Also, the Theater feature was over a year in
development.
6:12 PM apocalyptix81:
what server settings can we change on a ranked server on the pc side?
6:13 PM DavidVo:
I saw a recent version of RCON. It's a lot of settings for both rented ranked
and even more for unrented ranked. I am working with @pcdev to get the FAQ
updated. We haven't released the full list but I think most PC
server admins should be satisfied. Sorry, I mean a lot for rented UNRANKED.
6:15 PM the_FPS_KING:
I totally would teach you something about FPSes if you gave me a chance
lol...anyways, @David - Your twitter bio says "Just remember, when the
game comes out we thought of it first." Is this in reference to an aspect
of the game that hasn't been revealed yet? And if so, will you elaborate? Plz
6:16 PM DavidVo: I am sure you would. Honestly, I get asked this
question a lot but have never answered it. The truth is pretty simple. A lot of
people like to speculate and I like to wind them up. That simple.
6:17 PM chitownforlife:
Will barebones PC use pistols as a secondary weapon?
6:18 PM DavidVo: Barebones is no different on the PC than it is on the
consoles. Right now, we have all secondary weapons being available and most of
those weapons are pistols. But it's not specfically limited to pistols. Don't fret
tho. Most launchers need a lock on making them not so great vs infantry.
6:19 PM Lamonte:
is FOV changeable in the pc version?
6:19 PM DavidVo: Yes it is. The last time I looked at it personally you
could take it to 80.
6:20 PM BlackhawkDD:
Unranked or Ranked for tatical realism servers on the pc?
6:21 PM DavidVo: For a PC gamer, I would think you would be happier with
Unranked. Ranked does have hardcore and barebones, however. That's fairly
tatical in nature.
6:22 PM Josh-BBY: Hey everyone! We'd like to hear your general gameplay
and console questions too! Let your voice be heard!
6:22 PM satansspawn: On PC can we run 9v9 on all game types or are we
restricted for s&d
6:22 PM DavidVo: Absolutely.
6:22 PM F0dd3r: Would Treyarch be willing to balance perks, killstreaks
and weapons post launch if they are deemed overpowered by the community?
6:23 PM DavidVo: Most of the official ranked servers are set up this way
right now.
6:23 PM DanBu: Hey F0dd3r - Absolutely. It's always a controversial move
to balance features post-launch. But, Treyarch has always been a big proponent
of listening to the community and making changes that are popular.
6:24 PM ThisGuy107: Is there any new features or changes to the online
network that will either improve connection quality or make it easier for
friends to play with each other?
6:25 PM DavidVo: Many to help you play with Friends. All versions of the
game have a built in Friends list, for example. This can often be quicker than
using the PSN or Xbox versions (for example).
6:26 PM LevelUpAdrian: I've purchased a ranked server for the PC version
- if that's full on launch night, is there a way to remotely kick people?
6:26 PM DanBu: Yo Adrian! Yes, you will be able to kick and ban from
your ranked servers.
6:26 PM razdor: How will wager matches work on the PC? Will it use
dedicated servers that are up by Treyarch? If so, what will happen if all the
slots in those servers are taken at one point?
6:27 PM DavidVo: We have officially ranked Wager Match servers. Once the
6 fill up, the server doesn't allow anymore in. Think of it like a Dedicated
Server with 6 slots. Run by us.
6:27 PM Lionmouth: Will PC users be able to edit their MP configuration.
If so, how in-depth (edit crosshair placement, fov, tweak Aim-Down-Scope
settings)?
6:29 PM DanBu: You can edit the same
configs that you've always been able to edit, but those changes are not
supported by Treyarch.
6:28 PM Ovanite: What are the doing to keep the online multi from
becoming a knife fest with every one using the commando perk.?
6:28 PM DavidVo: Great question. We don't actually have the Commando
perk in Call of Duty Black Ops.
6:31 PM ABC_Darth_Rogue: Can we create mixed playlists such as CTF and
S&D on the same ranked server? Will the admin tool be included with the
game or third party like RCON? Will you be allowing Steam to permit users who
pre-purchase the game to pre-load the game files to avoid long download times?
6:32 PM DavidVo: You can tell the server which base Playlist and then
you can do exclusions. So as long as we have a playlist with mixed modes,
you'll be able to customize from their. For example: Ditching a map you don't
want in rotation.
6:33 PM capzlol: Im really only going to play this game if its
competitive and it probably wont be competitive until mod tools are out. So
what time do you think mod tools will be released?
6:33 PM DanBu: No ETA on mod tools release yet. The game will ship with
highly competitive modes like hardcore, barebones, and any number of custom
game modes that you create in the Custom Games editor. You've also got Wager Match
which is crazy intense! Most competitive I've felt playing a game in years.
6:35 PM papasmurf: I’m unsure about the reporting a cheat feature, how
will you be able to look at thousands of reports? and what do you have in place
for bogus reports?
6:35 PM DanBu: What up Smurf... So, we have people at Treyarch who have
a full-time job of monitoring all of the games you guys play. They also review
the stats for cheaters reported by the game and cheaters reported by other
players. There are all sorts of secret magical things happening behind the
scenes to track cheaters.
6:37 PM blackmamba18: So, I am more of a sniper...but I am really
aggravated when one weapon type is 10x better and easier to use. Can you please
explain how shotguns are being made into a balanced primary weapon?>
6:37 PM DavidVo: We have always felt that Shotguns are better as primary
weapons instead of secondaries so you have to give up any hope of winning a mid
or long range battle.
6:38 PM Linage: In the FAQ thread on the forums in the PC section it
said the Max players have not been finalized but that was some time ago. Is
there now an answer to the Max amount of players we can have in Ranked and
unranked servers on PC?
6:38 PM DanBu: Hello Linage... It's true they are deadly at close range
for sure. But that doesn't mean you can't win if you have an assault rifle or
smg. Current player counts are set to 18 players max on ranked and 24 on
unranked, but these numbers are always tunable post-launch. We'll be
aggressively supporting the title post-launch. Remember they often have far
less ammo or they have the rechamber time. Also, shotguns have fewer
attachments than other weapons available to them.
6:40 PM the_FPS_KING: Will you reveal some of the pro perks, that we
haven't seen, to us tonight? @Dan Sly Stallone impressions don't port to
text well, just an fyi
6:40 PM DanBu: I don't know if I should reveal such secrets yet...
6:41 PM DanBu: But okay... So you've probably heard about the Hacker
perk - it allows you to detect enemy placed equipment in the map. When you
upgrade to Hacker Pro, you can actually hack their equipment to switch it to
your possession without them knowing.
6:42 PM falcon3131: what gun do you think will be the most liked gun in
the game?
6:42 PM DavidVo: The one that you have the highest K with! I am hoping
that lots of guns will be most liked. The Famas is pretty popular. As is the
MP5k.
6:44 PM Harderstylez: How long we need for lvl50 (Playtime) And when can
we reserve our clantags? (sorry for my bad English)
6:44 PM DavidVo: What's up Harder. It's tuned for about 24 hours of
playtime. The best players in the building can do it in 20 or 21. Make sure you
do the Challenges and it goes quick.
6:45 PM xJollyLlama: Will "spawn-tubing" (firing a grenade
launcher from one team's spawn to the other) be changed, gimped, or completely
blocked in Black Ops? If so, how?
6:45 PM DanBu: JollyLlama... love the name One of our tier 1 perks is
called Flak Jacket. It protects you from explosive damage. I roll with this
perk all the time to frustrate noob tubers.
6:46 PM dazzy2010: general Gameplay Question : Why did you make the
decision for SCAVENGER not to REPLENISH Tubes and Flame thrower? me
personally i love using the MASTERKEY shotgun.
6:46 PM DanBu: As to spawn tubing... we've added a grenade launcher and
grenade delay to the beginning of every match to reduce noob tube spam. I love
the Masterkey as well. But, hey, balance trumps my love. So even if people fire
them, they won't detonate for the first 5-10 seconds depending on the size of
the map. At this point, if you have Masterkey, Flamethrower, or Grenade
Launcher, you are carrying A LOT of Firepower. We did it for balance reasons.
6:48 PM Sean-K: Have Treyarch made any changes to the melee attack? I.e
range, speed, crazy aim-assist on consoles (comparing a non-commando melee
attack of modern warefare to that of the one in black ops)
6:48 PM DanBu: Sean-K... great question. A lot of people want to know
about melee. You have probably heard by now that we don't have the Commando
perk in the game.
6:49 PM Morilec: Any possibility of downloading some of the game files
before release on Steam? I preordered and really want to be able to play this
on the release date.
6:49 PM DanBu: So, everyone has the same melee distance, range and speed
to keep it all on an even playing field.
6:50 PM DavidVo: Indeed. I'm almost positive we will have pre-load. I
wish I could give you an exact date but I don't have it yet.
6:51 PM ThisGuy107: Can you give us any total numbers for the amount of
guns, reticule colors, maps, emblems or anything else that would be cool to
know?
6:52 PM DanBu:
ThisGuy107... sorry for the delay. We have over 40 unique weapons, including 2
special weapons that only appear rarely in Care Packages... the Death Machine
and Grim Reaper. There are 16 camo patterns, over 500 emblems, 14 maps... I
could go all day on numbers. Custom red dots are about 30-35
6:51 PM TheProf82: What weapons can we use on unranked servers? The ones
we've unlocked in ranked? How do you see people playing on unranked servers if
they miss out on all the unlocking and prestiging stuff thats so great about
ranked servers?
6:51 PM DanBu: Hey Prof. You can play with all weapons on your unranked servers...
ranked is where you'll experience the full rank progression of competitive
play.
6:53 PM DavidVo: I have a question. Do you think Best Buy will give me a
free Prestige edition for answering questions?
6:54 PM Josh-BBY: David, let's talk after the chat. I think we can work
something out.
6:54 PM PDE_PaulKersey:
For PC, Is Ground War Mode (TDM+DOM) returning (hope not), or will TDM and
Domination be separate?
6:54 PM DavidVo: I just gave @PCDEV a version that does not have Ground
War. TDM and DOM are seperate playlists with 18 players. That's the current
plan. As a playlist, we can modify and change them over time easily.
6:55 PM dbNibbler: Will I be able to export my theater mode clip as a
video file?
6:55 PM DanBu: Hey Nibbler... yes, you will definitely be able to export
your videos to the web. There are still many more details to come on that, so
stay tuned.
Josh|Community Connector | Best Buy® Corporate

6:56 PM donovanmill: Are there any special bonuses for prestiging in black ops? And what is the FOV on consoles?
6:56 PM DavidVo: Many. Custom Classes; Colored Clan Tags; 15 bonuses; 1 for each of the 15 prestige levels. Including some unique backgrounds for your personalized emblem. Including one that so hot your keyboard would catch on fire if I told you what it was. Guess you'll have to get to level 15. Prestige level 15, that is.
6:58 PM XcLuSiv3: Are you guys planning on supporting Black Ops as much as World at war in the terms of DLC? Also, do you guys know if Activision is going to set the price at 800msp like Cod4 and WaW or 1200msp like MW2 or even more?
6:59 PM DanBu: We will absolutely support Black Ops DLC after launch. We plan on promoting the game post-launch this time even more than on World at War. We love you guys and want to make sure you keep playing the game.
7:00 PM abenjim: If you do a lot more damage to an enemy will you get more points for the assist like in WaW or is it a set assist score no matter what?
7:00 PM DanBu: Yeah, it's just like in World at War... you always get more assist points for doing more damage... We hate feeling cheated when someone else takes your kill!
7:01 PM Jinchuuriki13: Do all weapons have gold camo and what does it take to unlock gold camo?
7:01 PM DanBu: All primary weapons have gold camo. As to what it takes to unlock them... you'll have to Prestige to find out!
7:02 PM satansspawn: any chance of going to 24 slot ranked server??
7:03 PM DanBu: We will continue to look into supporting higher player counts post-launch for unranked servers, but when it comes to Ranked games, we keep it the way the game was designed to be played. The maps, game modes, and gameplay mechanics are all very fine-tuned over months and months to play a certain way... so when it comes to competitive ranked servers, it's going to be determined by the playlists.
7:05 PM razer4488: Would you ever contemplate of doing cross platform for the game so players can finally see who are the top dogs out of xbox,PC,ps3? (which would be PC no doubt)
7:05 PM DavidVo: I would! But this is something that will need to get settled between PS3 and XBOX before we can even get it near it.
7:06 PM Odis360: When will the servers be online?
7:06 PM DanBu: Odis360... Why? Do you have an early copy of the game?
7:06 PM DavidVo: I have one.
7:06 PM DanBu: I have 3.
7:06 PM DavidVo: Can you turn the servers on for me?
7:07 PM DanBu: Just for you Vahn. But you'll be lonely.
7:07 PM DavidVo: Because I want to school some n00bs before they get to good and I have to play in shame.
7:07 PM DanBu: Okay, just you and me then. Wait... did I just call myself a noob?
7:07 PM ortizrock666: Is host migration in MP/Zombies.?
7:08 PM DanBu: Yes, there is host migration in multiplayer.
7:08 PM GamerOfFreedom: Can we connect via IP to a server, will the FPS be limited and why did you decide to only let us use playlists and not free maprotation?
7:09 PM DavidVo: Using a playlist is something that it relevent for rented ranked servers. Unranked servers will give you more control. Even then, you'll still have a ton of control over the Playlist. It's like a nice suggestion and you modify (eliminate) what you don't want.
7:10 PM sagar-04: Can you elaborate on the Private match setting we can set? And, any date set for the LE unboxing videos?
7:10 PM DavidVo: I think people are going to be blow away by the things we've done with Private Match in this game. Let me give you some examples. You can make up to 10 classes loaded out with what you want and only what you want and then the players of your game will pick between those load outs. You can customize what killstreaks are in your game mode variant. Dan and I like to player Pistols + Shotguns only. In Nuketown. Of course, I win. Always.
7:12 PM DanBu: And I win. Only one of us is telling the truth.
7:12 PM Josh-BBY: And I win.
7:12 PM TheScissors: Is there 2 different zombie modes available?
7:12 PM DanBu: What have you heard Scissors?
7:12 PM DavidVo: This is the most customizable Private Match ever seen in a Call of Duty. I can't wait to play custom made game mode variants with fans.
7:12 PM DanBu: That's classified information. Maybe.
7:15 PM EpicLegion: Will Black Ops have a Coop campaign similar to World At War? And question about PC version of game, pings in scoreboard are going to be numeric format or bars(like in MW2)?
7:16 PM DavidVo: Two forms of co-op in Black Ops. Combat Training (play vs Practice Dummies) and Zombies (play with your friends). Both are games where you fight AI Campaign co-op wasn't something we decided to persue because it didn't make sense for the type of story we were trying to tell.
7:16 PM Josh-BBY: Since we've already responded to a lot of PC related questions is there any questions you have about the global playability or features in multiplayer in general? There've been absolutely zero single player questions FYI kids!
7:17 PM donovanmill: What other than kill/deaths and score will be visible through the leaderboards?
7:18 PM DavidVo: I heart Donovanmill. We actually totally ditched the old leaderboard systems and started over. In Black Ops, we use a Score per minute Average on weekly, monthly, and all-time leaderboards. This has a lot of advantages because it doesn't reward just the players who play a lot, but those who play the best. You can still check all those stats that were in the old leaderboards in something new we have called the Combat Record. It's an in-game stats viewer. You'll dig it.
7:20 PM Glorin: Do headshots matter, particularly with the more powerful assault rifles? In mw2 stopping power created a situation where many guns killed in two hits regardless of whether or not you aimed for the head. Since BO does not have stopping power, do any of the full auto weapons have damage that is this high?
7:21 PM DavidVo: We certainly have a hit multiplier for the head. So, it matters. But since we don't have Stopping Power so most guns are 3-5 shots. Only less if a headshot. One final point. A headshot is NOT ALWAYS a one shot kill. But it does matter. A lot.
7:22 PM FriendlyFire: What would be the single best feature of COD:BO?
7:22 PM DanBu: Why, Wager Match, of course. And especially Sticks and Stones... love that mode. *cough* One in the Chamber… Mainly throwing a tomahawk at Vahn's head and bankrupting him.
7:23 PM DavidVo: /ignore DanBu
7:24 PM DarkD75: How can I get into the launch party tomorrow night? I am in the San Fernando Valley area.
7:24 PM DanBu: Send $5000 to my PayPal account. I'll send you the details offline.
7:25 PM Josh-BBY: Wow. Swiss bank accounts have become PayPal accounts.
7:25 PM tornado: You said wager matches are hosted by Treyarch , however how does this really work? Am I going to get a good ping only if I live in the US?
7:26 PM DavidVo: Ok. So, we have servers all over the place. Not just the US. And we can re-configure them however we want as demand dictates. Most of the servers are under my desk at work so I can ping sub 10s. But don't tell anyone.
7:27 PM Lamonte: DLC for mw2 was just maps are we going to get more stuff in blackops DLC? (weapons, emblems, attachments, etc...) [Also ALL NEW maps and not old ones please]
7:28 PM DanBu: Lamonte... So, I can't really go into too many details about DLC plans. I mean, c'mon... the game's not even out! But I will say to stay tuned for exciting details. And also... lot's of NEW maps.
7:31 PM iNCQRiT: Will there be a votekick feature (console, pc)?
7:31 PM DavidVo: Ite depends on the server but the vote kick feature works for PC. How we do that for OFFICIAL RANKED we are still kicking around (on/off by default) Unrented Rank will be admin controlled/option. Consoles do not have a vote kick… They do, however, have a 3 strike rule. Finally.
7:32 PM tyshoun123: Can quick scoping be allowed in private matches? And will friends be able to join a started zombie game if someone leaves?
7:34 PM DavidVo: Sorry mate. You can't join a Zombie game in progress.
7:33 PM cameron23: Just curious but out of all of the team at treyarch who is the best? (at multiplayer) and will you guys be playing online when the game comes out or just sit back and watch?
7:33 PM DavidVo: Private Matches on consoles can disable people from joining. If you do that, you don't have to kick someone. Shew. Mouthful.
7:33 PM DanBu: Cameron... WayneNoobton is teh best. pwns DJVahn.
7:34 PM dazzy2010: Do the team think it was a good idea to have FMJ a perk instead of an ATTACHMENT ? Its great to see BLING making a return as WARLORD
7:34 PM DavidVo: Long inside story just for you. We had them as attachments. We had them as perks. We went back and forth so many times that I think engineering wanted to kill me. In the end, I am happy with putting Deep Impact as a Perk instead of an attachment. It made more sense for how our perks worked. The total number and what we were trying to do with them.
7:36 PM chriscooke327: Is there going to be a game list where players can see and join custom games or does the creator have to invite people?
7:36 PM DanBu: chriscooke... Really glad you asked that question because it's not something that we've talked much about. When you create a Custom Game, you have the ability to save it to your own personal File Share. Once it's in your File Share, anyone in the community can search for it and place it in their File Share as well. Your friends will be able to look at your File Share as well. Things other than Custom Games that go into your File Share: Films, Clips, & Screenshots.
7:38 PM jj2gamer: Is TWar back in codbo? And if not whats the reason for removing it?
7:39 PM DavidVo: You are trying to make me cry, is that it? I've previously announced that WAR will not be returning to Black Ops. We talked about it a lot. We fought about it even more. In the end, it didn't fit. War has it's fans and I love those people. Sometimes you have to make unpopular decisions for the best intrests of the game production. And, I'm positive we will find a way to re-imagine it in a way that makes sense for whatever game we do.
7:42 PM XReDBuLLEnErGyX: In Theater Mode you can record gameplay..but can we also record others voices through there mic (IN-GAME CHAT)
7:42 PM DanBu: No, you cannot record other players' voice chat in your Films, unfortunately. There were too many privacy concerns, and even if we wanted to do it, there is no technical way to pull it off on the consoles yet.
Josh|Community Connector | Best Buy® Corporate

Unity Issue in leaving message

Hi Guys,
i have a problem with unity connection 8.5
I configured one users with voice mail box.
I performed registration by entering name,pin...etc
When i call and forwarded to voice mail system prompt me to leave a mmessage but when i leave message no MWI on and no message in user mail box.
If i call MWI DN from phone i have light on/off.
Any Idea?
tjx

If the issue is with all the users then it could be an issue with the locale also. Make sure the version of the locale matches the version of Unity Connection server installed.
http://www.cisco.com/web/software/282074314/49311/851su1cucrm.pdf
Regards
Manjunath

Callmanager, Unity Issue with Voice Mail

Hello Guys,
I am currently facing an issue with a Callmanager <-> Unity integration.
The situation is the following one:
All user own a voice mail box. User A forwarded its phone to his voice mailbox. User B forwarded its phone to User A.
If now User C calls User B, he gets forwarded to User A , of course. But if user A does not take the call, User C hears the voice mailbox from User B.
I would like to have for a special situation that User C hears the voice mailbox of User A.
Is this possible?
Thanks!

Hi there,
You can have a look into this setting which is available in Unity Connection 7.x ;
Via
Cisco Unity Connection Administration
Advanced (towards the bottom of the page)
Conversation Configuration
**Use Last (Rather than First) Redirecting Number for Routing Incoming Call**
You would need to think about what impact this might have on your setup, but it does allow
for users to Forward to their personal VM at times and the Helpdesk mesage when necessary
Hope this helps!
Rob

Unity Connection Voice Mail Issue

Hi,
I have a weird Unity Connection Voice Mail issue and would appriciate any help i can get. Many thanks in advance.
I have Unity connection 7.0 and CUCM 7.0 integrated in a lab enviroment and here is what happens.
When I place a call internally say from 2001 to 2002, things work as expected, 2002 rings and it goes to voicemail where I can leave voicemail and listen to it from 2002.
However, if I place call from the PSTN to the same number 2002 (or any other number in other sites etc) the call again rings in 2002 and goes to voicemail, unity cnx plays the greetings for 2002 and says record your message as usual. Everything up to point is fine, then when the time on the PSTN phone is showing around 14 seconds into the call unity starts playing, "to send this message press one", if I press one nothing happens.
I have rebuilt unity and cucm, even just configured the bare minimum in the lab and still getting the same result. I tried calling from E1 connection and T1 connection but with the same results.
I have run out of ideas...
===============================
Here is a call trace from an internal call:
CallData, 1, CallerId=2003, CalledId=2002, RedirectingId=2002, Origin=16, Reason=4, CallGuid=8B7859FD6C16417A9A07F507418DD25B, CallerName=, LastRedirectingId=2002, LastRedirectingReason=4, PortDisplayName=PhoneSystem-1-001
Application, 1, 2003, AttemptForward
State, 1, 2003, State - AttemptForward.cde!Dummy
State, 1, 2003, Event is [NULL]
Application, 1, 2003, PHTransfer
State, 1, 2003, State - PHTransfer.cde!LoadInfo
State, 1, 2003, Event is [TrueEvent]
Application, 1, 2003, PHGreeting
State, 1, 2003, State - PHGreeting.cde!PlayGreeting
Display, 1, 2003, Call answered if needed
Display, 1, 2003, Playing greeting for Subscriber: hq2
Display, 1, 2003, No DTMF received
Display, 1, 2003, Playing greeting for Subscriber: hq2
State, 1, 2003, Event is [RecordMsgEvent]
State, 1, 2003, State - PHGreeting.cde!RecordMsg
State, 1, 2003, Event is [NULL]
State, 1, 2003, State - PHGreeting.cde!RunEditMsg
Application, 1, 2003, -->MessageEditing
State, 1, 2003, State - MessageEditing.cde!CheckMsgMenuOpt
State, 1, 2003, Event is [EditMessageMenuEvent]
State, 1, 2003, State - MessageEditing.cde!PlayEditMenu
State, 1, 2003, Event is [HangupEvent]
State, 1, 2003, State - MessageEditing.cde!CheckMsgLength
State, 1, 2003, Event is [ManyEvent]
State, 1, 2003, State - MessageEditing.cde!SendMsg
State, 1, 2003, Event is [TrueEvent]
State, 1, 2003, State - MessageEditing.cde!ConfirmSend
State, 1, 2003, Event is [HangupEvent]
Application, 1, 2003, <--MessageEditing
State, 1, 2003, Event is [HangupEvent]
Display, 1, 2003, Idle
Display, 1, , Dialing (MWI) '2002'
Display, 1, , Idle
and here is a trace from an external (PSTN) call
Trying 142.100.64.13, 5000 ... Open
CallData, 1, CallerId=911, CalledId=2002, RedirectingId=2002, Origin=16, Reason=4, CallGuid=CA3DFD90846C4FE7B0D68298A7698287, CallerName=PSTN Emergency, LastRedirectingId=2002, LastRedirectingReason=4, PortDisplayName=PhoneSystem-1-001
Application, 1, 911, AttemptForward
State, 1, 911, State - AttemptForward.cde!Dummy
State, 1, 911, Event is [NULL]
Application, 1, 911, PHTransfer
State, 1, 911, State - PHTransfer.cde!LoadInfo
State, 1, 911, Event is [TrueEvent]
Application, 1, 911, PHGreeting
State, 1, 911, State - PHGreeting.cde!PlayGreeting
Display, 1, 911, Call answered if needed
Display, 1, 911, Playing greeting for Subscriber: hq2
Display, 1, 911, No DTMF received
Display, 1, 911, Playing greeting for Subscriber: hq2
State, 1, 911, Event is [RecordMsgEvent]
State, 1, 911, State - PHGreeting.cde!RecordMsg
State, 1, 911, Event is [NULL]
State, 1, 911, State - PHGreeting.cde!RunEditMsg
Application, 1, 911, -->MessageEditing
State, 1, 911, State - MessageEditing.cde!CheckMsgMenuOpt
State, 1, 911, Event is [EditMessageMenuEvent]
State, 1, 911, State - MessageEditing.cde!PlayEditMenu
State, 1, 911, Event is [HangupEvent]
State, 1, 911, State - MessageEditing.cde!CheckMsgLength
State, 1, 911, Event is [NULL]
Application, 1, 911, <--MessageEditing
State, 1, 911, Event is [NULL]
State, 1, 911, State - PHGreeting.cde!AfterMsg
State, 1, 911, Event is [NULL]
Display, 1, 911, Idle

Sounds like one way audio from PSTN to your Unity Connection, couple of things to check:
1. ensure your protocols are bound properly on the GW, i.e. SIP/H323/MGCP
2. Make sure IP routing is OK between Unity and the voice gateway
HTH,
Chris

Unity Connection 8.6.2 report error and issues

Hello,
I found some other hits on this error and tried the workarounds (restarting tomcat, and report data harvester) but am still getting "Unable to find any report data based on parameter(s)" for a certain timeframe on multiple reports when I know activity occurred in that timeframe.
User Phone login report, Outcall Billing Detail Report, others.
CUC version is 8.6.2.20000-2
Problem is during this timeframe someone dialed into system and changed the transfer extensions to various LD numbers throughout an entire day and the reports aren't showing these outcalls. Call Manager CDR data show the calls being placed from Unity VM ports and the Unity Conversation Manager traces I grabbed for the timeframe show the calls to those numbers to. I'm just trying to match up with a report and figure out if there is some other log or trace file I can look to determine for sure the caller logged in to the voicemail box and changed the transfer extension on it. (guessed the voicemaill password). The failed log in report doesn't even show the failed login attempt in output from traces below. The transfer extension dest addr was different on the transfers on this same mailbox. Have locked down the system since but want to get better grip on this with the reports and traces.
I looked over the CUC 8.6.2 SU1 and SU2 release notes and not seeing any resolved bugs for these matters either.
Here are some samples lines from Conversation Manager traces:
00:32:46.399 HDR|02/04/2013 ,Significant
00:32:46.399 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=E68CA6DB3CAE4118BE9F9612BD3540A9
00:33:55.006 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:33:58.955 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
00:34:37.090 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=9DB394E443A3419FA0020BC9D1A92806
00:34:50.403 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,CDL,11,CCsCdlImsAccess::AuthenticateSubscriber: Cannot authenticate user: JOESMITH IMS Result Code: 1 on line 108 of file CdlIms/src/CsCdlImsAccess.cpp: Error: 0x80046505 Description: E_CDL_SP_EXEC_FAILURE
00:34:50.403 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,CDE,3,Authentication Failed for Subscriber 555123 (Src/CsCallSubscriber.cpp 2969)
00:34:50.404 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,-1,-1,An invalid password entered when trying to log into a user mailbox. Details - [].
00:36:29.331 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:36:33.484 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
00:44:53.444 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=FEB6975B82284F37A161CD66ECBA61C6
00:45:20.019 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:45:24.121 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
Thanks

Hello ebergquist,
As advised we could try to run a report before an upgrade was performed to verify if it will pull the information, which in the event it does we would be matching the bug, therefore access the CUC CLI and type the following command: file get install *
You will be required to have an SFTP available for the file transfer and port 22 open on the sftp client.
Once you receive the files you would need to check system-history.log, below is an example.
=======================================
Product Name -    Cisco Unity Connection
Product Version - 8.5.1.12900-7
Kernel Image -    2.6.9-89.0.20.EL
=======================================
02/24/2013 13:35:02 | root: Boot 8.5.1.12900-7 Start
02/24/2013 16:03:45 | root: Install 8.5.1.12900-7 Success
Once you check the time stamp and date of the upgrade try to gather a report for a time range before the upgrade was performed, even though they might be overwritten, there still could be a possibility that it succeeds.
If this bug is not the issue then you might want to take into consideration:
1. Make sure that the service ReportDB is [STARTED] in the output of the command: utils service list.
2. If you have Digital Networking on your server make sure there is no stalled replication. Go to RTMT (Real Time Monitoring Tool)> Syslogs> Select on the dropdown your server> Doble click on Application logs> CiscoSyslog. You can then do a manual search or sort with the filter option:
Severity: Error
App ID: CuReplicator
Hit apply. Below is an example:
Date: Feb 19 08:01:15
Machine Name: LAB1111
Severity: Error
App ID: CuReplicator
Message: : 1151681: LAB1111.corpnet2.com: Feb 19 2013 08:01:11.662 UTC : UC_UCEVNT-3-EvtReplicatorStalledReceiveReplication %[ClusterID=][NodeID=LAB1111]: Detected stalled replication receiving from location LAB1111. Waiting for missing USN 2222. This situation may indicate network connectivity problems.
3.Make sure that replication is working properly in the cluster. You can check them via the following commands: showcuc cluster status    and   utils dbreplcation runtimestate
For the TransferEx that you state changed to ceros -> TransferEx=0x00000000=S_OK , this is just a hexadecimal value that is returned stating that the transfer that took place during the call was successful, in this case the actual transfer was to the following destination -> TransferEx destAddr='715551231234', and was during a call to ->calledID='555123' , this does not have to do with the actual change of a transfer number performed by a user.
Those traces won't be enough you will have to additionally set: ConvSub, level 3   and CDE, level 16 so that you may see output in the traces as the example posted in the previous thread.
Traces would be the path to follow in order to verify the user that changed the transfer rule, as this is as i understand the goal your pursuing.
However if it is of any help, another way to get on hold of the numbers that were updated on the Transfer Rule is to use the User Data Dump tool, this information reflects changes regardless of whether it was done via TUI (Telephone User Interface) or GUI (Graphic User Interface). For more information on the tool go to:
http://ciscounitytools.com/Applications/CxN/UserDataDump/Help/UserDataDump.htm
Traces are extensive to be reviewed if done manually, however you can do a text search with a tool as Notepad ++ to look for keywords as "NewTransferNumber =" or "CDE,16,Transfer allowed", once you find this you check the call GUIDwhich is the reference number of the call and that exists during the entire length of the call, whether it is while a person is leaving a voicemail or the user is accessing his/her's inbox. This would speed up your search.
So as explained in the first thread you would then do another text search returning all possible matches with that callGUID.
Now if you get to the very beginning of the call you would see something like:
Line 13712: 18:58:05.156 |24720,CCIE-1-001,0C9C97BDF5F444F0B535D231C32DDCB4,Arbiter,-1,Incoming Call [callerID='2199' callerName='' calledID='6789' redirectingID='' lastRedirectingID='' reason=1=DirectlastReason=1024=Unknown] port=CCIE-1-001 portsInUse=1 ansPortsFree=1callGuid=0C9C97BDF5F444F0B535D231C32DDCB4
In this example you see my test user callerID='2199' calling the Pilot number 6789 which is the voicemail button
calledID='6789, and the what type of call is it whether Forward or Direct, when logging to voicemail you are going to see Direct which is going to match the Direct Routing Rules and send the call to the attempt sign in conversation.
The other approach is a rule out method between the Audit traces and the User Data Dump tool.
So let's say you have a baseline document that states all of the Transfer numbers for all users.
If the User Data Dump reflects a different number and the Audit logs do not show any change, starting from the time the baseline was created and the point of time where the number was changed, then you could deduce the change was done via TUI (Telephone User Interface). Unfortunately you wouldn't be able to tell who did the change in this case.
Nevertheless, remember that a user may have for example an Alternate Extension so the change might not necessarily be done from the office phone: "Alternate extensions can make calling Cisco Unity Connection from an alternate device—such as a mobile phone, a home phone, or a phone at another work site—more convenient. When you specify the phone number for an alternative extension, Connection handles all calls from that number in the same way that it handles calls from a primary extension (assuming that ANI or caller ID is passed along to Connection from the phone system). This means that Connection associates the alternate phone number with the user account, and when a call comes from that number, Connection prompts the user to enter a PIN and sign in."
Best regards,
David Rojas
Cisco TAC Support Engineer, Unity
Email: [email protected]
Phone: 1-407- 241-2965 ext 6406
Mon, Wed, and Fri 12:00 pm to 9:00 pm ET, Tue and Thu 8:00 am to 5:00pm ET
Cisco Worldwide Contact link is below for further reference.
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

Issue with transferring calls to VM for the correct DN Unity Connection 9.1.2

Hi all
I have been facing an issue with a Unity Connection Server v9.1.2. Every time an internal extension (assigned to VM profile and to Unity as a user) which is configured to be transferred to VM after 20 sec or so NoAN,is called , Unity treats the call as the extension of the calling party and not the called party. Furthermore , I dont know if this has any relation with the problem I am facing but when I check the voicemail port status in RTMT its seems like that regardless it is a direct call to the Unity from an extension (dial the pilot number or press the messages button on the IP phone) or a redirected call from an extension to Unity due to NoAN configuration, the Reason is Direct and the caller party number is always the extension initiated the call and not the one redirected to the Unity (second case).
I have changed the Use Last (Rather than First) Redirecting Number for Routing Incoming Call Unity parameter in the
System Settings > Advanced >Conversations -> checked and
Redirecting Diversion Header Delivery - Outbound CUCM parameter ->checked
in the SIP Trunk configuration used for the integraton of the CUCM with Unity but none of those seem to address this issue. Is there any guidelines you can give me to overcome this issue?
The servers I am using are
CUCM v9.1.2 BE
CUC v9.1.2 BE
Thank You in Advance

Hello again,
The Voice Mail Box Mask was blank before. However I tried XXXX (I use 4-digit extension for the VM pilot) but this did not seem to fix anything to the system....Same situation as before. Any more suggestions?
Thank you

Issue on Cisco Unity Connection after performing 'utils ntp restart'

Hello everybody.
There's a client with Cisco Unity Connection 8.5.1.10000-206. After doing a 'utils ntp restart', the following message showed up:
Communication is not functioning correctly between the servers in the Cisco Unity Connection cluster. To review server status for the cluster, go to the Tools > Cluster Management page of Cisco Unity Connection Serviceability.
The client states that there was no service for 5 minutes and wants to know if performing this task shoud be disruptive or not and if there is any official document from Cisco stating this.
See SrvConnUnity_1.jpg sent by the client after performing the ntp restart.
Right now the service is normal (see SrvConnUnity_2.jpg attached). The client also sent a 'utils ntp
status':
admin:utils ntp status
ntpd (pid 10899) is running...
     remote           refid      st t when poll reach   delay   offset jitter
==============================================================================
*127.127.1.0     LOCAL(0)        10 l   16   64 377    0.000    0.000   0.002
synchronised to local net at stratum 11
   time correct to within 12 ms
   polling server every 64 s
Current time in UTC is : Fri Apr 26 16:01:23 UTC 2013
Current time in America/Argentina/Buenos_Aires is : Fri Apr 26 13:01:23 ART 2013
admin:
Could anybody help me with this? What steps should I take? Many thanks in advance.
Best,
Patricio

Hello Patricio,
On the command line guide you won't see any downtime requirements for the Unity Connection server:
Command Line Interface Reference Guide for Cisco Unified Communications Solutions Release 8.5(1)
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cli_ref/8_5_1/cli_ref_851.html
Utils ntp restart
This command restarts the NTP service.
Command syntax
utils ntp restart
Parameters
None
Requirements
Command privilege level: 0
Allowed during upgrade: Yes
Also on the caveats i do not see any particular mention for this: (Caveats could be found applicable to CUC)
Release Notes for Cisco Unified Communications Manager Release 8.5(1)
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_5_1/cucm-rel_notes-851.html
Breaking up the output of the "utils ntp status" there are are two considerations:
admin:utils ntp status
ntpd (pid 10899) is running...
     remote           refid      st t when poll reach   delay   offset jitter
==============================================================================
*127.127.1.0     LOCAL(0)        10 l   16   64 377    0.000    0.000   0.002
First, you are using the ip address 127.127.1.0 which is the referenced used for the local system clock, the asterisc means is the preferred option as there is no other IP available. This is not a good practice and not recommended.
Secondly the stratum is unreliable, meaning too high to reach or too low to be accepted by Unity Connection.
If you would happen to run 'utils diagnose test' you would have probably seen an output as the following example below:
admin:utils diagnose test
Log file: platform/log/diag1.log
Starting diagnostic test(s)
===========================
test - disk_space          : Passed (available: 25680 MB, used: 7849 MB)
skip - disk_files          : This module must be run directly and off hours
test - service_manager     : Passed
test - tomcat              : Passed
test - tomcat_deadlocks    : Passed
test - tomcat_keystore     : Passed
test - tomcat_connectors   : Passed
test - tomcat_threads      : Passed
test - tomcat_memory       : Passed
test - tomcat_sessions     : Passed
test - validate_network    : Reverse DNS lookup missmatch
test - raid                : Passed
test - system_info         : Passed (Collected system information in diagnostic log)
test - ntp_reachability    : Passed
test - ntp_clock_drift     : Passed
test - ntp_stratum         : Failed
The reference NTP server is a stratum 11 clock.
NTP servers with stratum 5 or worse clocks are deemed unreliable.
Please consider using an NTP server with better stratum level.
Please use OS Admin GUI to add/delete NTP servers.
skip - sdl_fragmentation   : This module must be run directly and off hours
skip - sdi_fragmentation   : This module must be run directly and off hours
test - ipv6_networking     : Passed
And on the RTMT (Real Time Monitoring Tool) you would have seen a Critical event:
Condition:
The best external NTP server, , is stratum , which is unacceptably high. External NTP servers must be <= strata 8 and should be <= strata 5. NTP server strata can be verified using the CLI 'utils ntp status' command ('st' column). Try using different NTP servers.
Problem cause:
All specified external NTP server(s) have unacceptably high stratum values. Network issues exist or the designated servers have unreliable stratum values.
Information is self explanatory and therefore reassures the need of having a NTP different from the server itself.
By the snippet you sent we can know that it is the publisher server, as the Subscriber polls this information from the Publisher.
Installing the Operating System and Cisco Unity Connection 8.x
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/installation/guide/8xcucig020.html
"Cisco recommends that you use an external NTP server to ensure accurate system time on the publisher server. Ensure the external NTP server is stratum 9 or higher (meaning stratums 1-9). The subscriber server will get its time from the publisher server"
Documentation also reaffirms the need for that NTP to be accessible otherwise your system can be degraded. Some addtional information which would be interesting to know is:
- Why did they had to restart the NTP in the first place?
System Requirements for Cisco Unity Connection Release 8.x
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html
"A network time protocol (NTP) server must be accessible to the Connection server"
On the Cisco Unity Connection Serviceability> Tools> CLuster Management screen shot you sent i see that the ports were "Not Available" and that the customer stated "there was no service for 5 minutes".
By no service did they mean that over the phone they heard a disconnected tone or a failsafe message?
Additionaly after the servers resolved from SBR the Subscriber never recovered entirely as it did not start the Conversation Manager service.
Bottom line if they are able to reproduce it then it would be worth a while checking with TAC
Best regards,
David Rojas Peck
Cisco TAC Support Engineer, Unity
Email: [email protected]
Mon, Wed, and Fri 12:00 pm to 9:00 pm ET, Tue and Thu 8:00 am to 5:00pm ET
Cisco Worldwide Contact link is below for further reference.
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

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Guys,
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I suspect one of these reason :
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Browser version issue
... I have try many thing, lower security, try 3 different browser, but nothing.. .I can't see the player.
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thanks

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CSCuo94694 - Media Master jar signing Certificate expiry issue
CSCue74920 - Media Master Playback& Recording and Help not working with win 7/java 7
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Go to Control Panel > Java > Advanced Tab > Disable Verification
There is a patch released by the developers for most of the defects. Either upgrade the server to a fixed version or open a TAC case to get the patch. The patch may not solve your issue and this could be a new issue as well. Happens all the time when Java releases new versions.
HTH
Anirudh

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I have 3 Unity 5.0(1) clusters that I am testing COBRAS imports into Unity Connection 8.5 on UCS. I have all the proper phone systems (Switches) defined in Connection and I mapped them during the COBRAS Import but it seems that only defined or enabled Notification devices for a subscriber are carried over with the proper Phone System. Subscriber Notification options not defined or enabled will default to the Template Phone System used during the import. This is causing an issue when a subscriber enables and defines another notification device via the TUI as it will be mapped to the incorrect Phone System (Switch) for out calling. I know I can use the bulk edit feature to change the Phone System (Switch) information on the user Notification devices but COBRAS should carry this setting over.
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