Accessing a CMS remotely

Post Author: MDelamater
CA Forum: Administration
This may have been covered before, but I cannot find any threads...
I am using BuisnessObjects Enterprise 11, and I need to be able to log into my CMS from remote locations using Crystal Reports XI.  I also admin a CMS for another company and need to be able to access that CMS as well.  When I try to make an Enterprise connection to my CMS from home (for example), I get the following error:
Unable to connect to CMS reports.msrealtors.org. A wrong connection is made to @@REPORTS-SERVER(REPORTS-SERVER.MSREALTORS.LOCAL).  Logon cannot continue.
I cannot figure out what I need to do to make this work. Any help would be MOST appreciated.  Right now I have to design my reports, then use the web interface to upload them to the server.  It works, but it's a pain.

Post Author: andyskinner
CA Forum: Administration
I would discuss this with whoever runs the firewall.  For Crystal Reports to be able to communicate with the CMS externally port 6400 would have to be opened on your external firewall.

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    Post Author: MDelamater
    CA Forum: Authentication
    This may have been covered before, but I cannot find any threads...
    I am using BuisnessObjects Enterprise 11, and I need to be able to log into my CMS from remote locations using Crystal Reports XI.  I also admin a CMS for another company and need to be able to access that CMS as well.  When I try to make an Enterprise connection to my CMS from home (for example), I get the following error:
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    CA Forum: Authentication
    TAZ: There is no configuration required to login via crystal reports, it should just work. If it doesn't then the most likely cause is firewall because that is the only difference between crystal logging on and infoview.
    That's not true.  The CMS is looking for the machine name, that's why I cannot connect using a FQDN.   I've even tried from the office using a FQDN, this is how I know that is the problem.  The only way I can connect is by using the machine name (old-fileserver works, reports.msrealtors.org does not).
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    TAZ: There are no BO folks required to answer these forums. they were designed to allow customers to help customers. Som BO employees like me take personal time to do this but it's not required or encouraged.
    I know they are not required to troll here, but I can still wish... lol
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