Accusations of misuse

I have a problem that is driving me mad. I bought my daughter a curve for christmas, from carphone warehouse but had to take it back for a replacement after two days!! The new curve worked for two months then started to turn off randomly we took it back and were told that blackberry would not repaire it free of charge because it had been "misused". I know for a fact that the phone has not been damaged or misused and am loathe to pay the £80.00 they want. Somebody advised me to phone Blackberry repair center direct but i cant find a number anywhere. Does any one have such a number or e.mail address? I am in the united kingdom. Thanks in advance.

Greetings, and welcome to the BlackBerry.com Support Forums.
Who is your carrier for your account? Vodafone, Orange, ?
Call their tech support number and ask for BlackBerry Tech support.
For the issue you having, it sounds like more of a software issue than a hardware issue, something that you can fix yourself. Please help us here: What are the conditions under which it turns off? Any specific application you are using, does it just go black, or actually power down?
What is the model of your BlackBerry device?
What is the OS on your device (Look at Options > About, third line down beginning with a "v.4.xxx")?
What is the File Free on your device (Options > Status)?
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Similar Messages

What went wrong? misuse? abuse?

ive had my iphone for sometime now, bought it back in june of 2009... had some problems, it was replaced the last time...
about a week ago i had been running around from work and other places with no real time to charge my phone, it had gone dead before i got home to charge it, no big deal as this wasnt the first time... i charge it all friday night and didnt use it until sunday, went to use it sunday and it wouldnt power on... i try it again and again, still not working... i call apple support the say its the battery, they send a box and i pay $80 to have this replaced...
i wait 4 days and still hear nothing, the status hasnt been updated online, i call and they say that it wasnt the battery and that it was a hardware issue and they were going to send me a replacement phone, which was ok with me as long as the problem was solved... said the phone would be here the following day...
today i get an email stating this:
Your IPHONE 3GS has been inspected by Apple technicians, who have determined that it has been subjected to accidental damage or misuse, which is not covered by the warranty or an Apple service contract. Therefore your original product is being returned to you unrepaired. You should expect to receive it within two business days along with a letter that gives details of this assessment. Apple will send you a separate email to indicate that this service request is complete and to provide the tracking information for the shipment.
what went wrong is all i want to know, i know i didnt drop this phone at all, i know for sure it was never subject to misuse or abuse, let alone anywhere close to water to have any kind of water damage.. So now im getting my old phone back that will not power on... what am i suppose to do with that?

Call iPhone support at 800-myiphone. Let them know you sent your phone in for service and it was returned to you stating it had liquid damage. Tell them you've checked the indicators and they are not tripped. The Advisor on the phone can check the pics that were taken of your phone when it was sent it to confirm this. If this is the case they can note this in the system and override it and you can send it back in for warranty.
If they are tripped you can still send it in and have them check the internal sensors vs. the outer. Apple has recently changed their policy to warranty devices with liquid damage as long as the INTERNAL sensors are not tripped, only the externals.

I'm no longer able to use the projector VPL-ES4 with win7, he accuses error frequency

I'm no longer able to use the projector VPL-ES4 with win7, he accuses error frequency.
Working at a university here in Brazil Unicamp.
Here we have several projectors model VPL-ES4, we were using this projector with win7 however a few days they all stopped to show the image of computers accusing problem in frequency, we made all the alternatives so that One can be reestablished TRANSMISSION signal however all were in vain, reading in many forums found equal to our cases and the solution presented was to use a computer with win98 and it really worked, but with the end of support for this version of the system we are failing to use it, I wonder how we can solve this problem and why even this ocrrendo.
I thank you in advance for help and attention
Rafael Marques

archie0 wrote:
Yes. NVIDIA+CRT+VGA cable = bad EDID.
Here's what you can do. Fully remove the xorg.conf file. Regenerate them using nvidia-xconfig, Open the nvidia's GUI as root and just click "Save configuration", or something among those lines. Google your monitor's manual and find the RIGHT vertical and horizontal sync frequency ranges. After setting them in your xorg.conf log-out and log-in again. Go to the nvidia settings gui, you should be able to use a higher resolution.
I've tried this a few times, but always end up with a "Signal out of range". I think the trick is finding the correct ranges. My monitor is a Soyo Topaz S 24", and I can't find any official manual or specs online. What I have found is this:
http://www.thinkcomputers.org/old/index … ews&id=733
That review indicates:
Frequency: Fh: 30 kHz - 80 kHz; Fv: 50 Hz - 75 Hz
So I set:
HorizSync 30-80
VertRefresh 50-75
Signal out of range, which is annoying because in order to fix it I either have to reboot using a live CD, mount the drive, or ssh into it. Whoever started the trend of disabling ctl alt backspace to kill an xsession is not my friend...
Some other forum posts about this monitor indicate that there may have been two variants, but I can't find a different set of specs.
Last edited by vor_lord (2012-09-25 05:48:24)

HT4009 How do you get refund on misuse of apple id in "in app purchases" with kids games?

These in app purchases within games are too easy for kids to get caught up in the occassion. In my case my 10 year old daughter made an error of judment having remembered my apple id from long ago she got sucked into the buy extra points with money. Am I just not up with the play on things and what is acceptable now but the way they advertise the BUY part is wrong! They make it look part of the game, no dollar signs... How do I get credited for this misuse of apple ID? Yes I have changed passwords and stopped in app purchases now!

To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Apple says 'damage caused by misuse'. Now what?

Hi there,
Ipod 5th Gen was in my pocket through the day. Went to use it and found the video not working. Screen all garbled = no video, no menu, etc. Apple returned it with a photocopy of a doc saying "caused by accident, misuse or misapplication" and referring me to the web site again. No other explaination or service alternatives.
a) How can it be "accident or misuse"? It was in my pocket.
b) What do I do now?... Buy a new one and only expect 7 months before it breaks?! I fell for that once already. I thought I'd bought a reliable product from a reliable company.
Assistance appreciated.
Ipod 5th Gen Windows XP
Windows XP

Re: What are Apple doing to compensate for the damage caused by the iPhone 4 bumper?
15-Jun-2011 15:15 (in response to sfrommilton keynes)
o Steel is harder than plastic, so the bumper has not caused the damage.
- You call it rubbish
- The world calls it physics
You are totally wrong. Please go back to School.
o You can deny physics
- but that will not change reality.
You can go to School but that wont change reality.
o Your description of your Genius bar is incomprehensible
- I recommend you go to the Genius bar leaving the chip on your shoulder at home and tactfully explain what you think is your issue.
I recomend you find a day job ans stop TROLLING peoples threads.
- I've never had them fail me or be the least bit confrontational.
- But if you act like a jerk then I couldn't predict what would happen
Yeah because you were there. Are you having some kind of relationship with the company? I think you sleep with an Apple under your pillow.
Finally I am a consumer who has paid for a product that is not living up to expectations. The plastic skelton is hard and abrasive (I know what that means as I went to School) Abrasion's are marking the product.
This is not the only time this has been reported and as such I have no issue with particles entering the bumber. This has happened from the start (when I used Apples stupid bumber case)
Please don't patronise or TROLL others threads.
<Edited by Host>

Blocking of the handset in the even of misuse

I am extremely sorry to learn that the facilty of blocking the Nokia handset from misuse in the event of it being stolen etc is not available in India which could be the largest market for Nokia. Thus, a thief can easily remove the sim card and start using the handset by inserting a new simcard. Even the police authorities would be by and large ineffective in such cases. In order to prevent this, the mobiles should carry a unique identification number which the owner can activate and block the handset from unauthorised use. This would enhance the confidence of Nokia mobile users and should go a long way in expanding the market. What is more saddening, this facility is available in other countries, I Understand.
Madhukar Kapadia
EDIT : Removed E-mail AddressMessage Edited by sapere_aude on 22-Oct-2007 02:35 AM

GSM by nature protects itself from such things. You do not need a fancy handset.
In GSM there is three numbers that are sometimes referred to as the GSM Trinity.
MSISDN - Your cellular number
IMSI - Your SIM card serial number
IMEI - Your handset serial number
You can have any of these blacklisted - which means that it will no longer be accepted onto the network or any other networks that shares blacklisting information.
For example, if someone steals your phone and you ask your operator to blacklist it and give you a new handset with your old number they will do the following :
See what the IMSI (SIM card serial) and IMEI (handset serial) was that you used with your MSIDN (cell number) before it was stolen. This is retrieved from any activity you had on the network like Voice calls/SMS/MMS/GPRS. They will then blacklist the IMEI and IMSI (so the old SIM card will not work anymore and the old handset will also not work on the network).
They will then give you a new SIM card and bind your old MSISDN (cell number) to the new IMSI (SIM). You are then ready to use it in a new handset (IMEI).
These things was thought out right at the beginning of GSM back in the 80's to cater for all sorts of scenarios involving crime and also user flexibility.
For example, did you know that you can have two SIM cards that are bound to the SAME number? This is handy if you have a built in GSM car phone. Your network provider can give the IMSI in the car phone preference over the one in the handset (phone in your pocket).
When the user gets into the car and starts it and the car phone logs into the GSM network the network will kick the handset in the users pocket from the network (which will continually try to log back on). Once the car is switched off the handset may log onto the network again.
These days with Bluetooth and newer technologies things like that are no longer used that much, but back in the 80's and 90's it was quite convenient.
GSM is a very clever system. I have worked with it a lot and you get to know it and respect it very quickly.
Knowledge should be your Advisor when you need help.
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Misuse of the "Edit Message" functionality in forums.

Hi,
I have been observing for some time now that some users are actually misusing the option of editing their forum post. This is partly due to the fact that the time stamp for the message is not updated when the edit is done. It still shows the time when it was posted.
Especially in the ABAP Programming Forum, there's a mad rush (among a few people) to be the first one to answer the question. In this hurry they are often making a post with an incorrect answer. Later on when they are told that what they have said is incorrect, they are simply editing the post and inserting the correct answer, which is known by then. This is sometimes resulting in multiple correct answers to a question and in the occassional case where the user wants to reward the correct answer, the points would actually go to these edited messages, because of their timestamp.
In a few other cases, the questions are being edited by the guy asking the question. Especially after having received some answers. When the question changes, the answers aren't correct any longer, obviously. At a later point someone attempting to answer the question would be left wondering why this question had had so many wrong answers!!
It sounds too string a step to take to remove this functionality. But may be we could allow this with some reservations. For example - all the content that has been deleted from a post can be highlighted (a function that is similar to the Modification Assistant in SAP or the Reviewing feature in MS-Word).
What say ?
Regards,
Anand Mandalika.

Hi Everyone,
Wow, the point system is driving good and bad behavior.
We are watching/being part of an evolution of a system.
We have switches actually to deal with the problem.
1) Users can edit their message as long as their are no replies to it.
2) Users may edit their posts but only for a specific amount of time (for example 15 minutes) after posting a message.
Problem with number one is if people are posting really fast your window of opportunity to change your post is small.
Problem with number two is you still can play the game and post as the first one and wait 10 minutes for the correct solution to come in and correct your solution in the remaining 5 minutes. But we could set the window to 10 minutes.
Let me know which one you prefer and I will change it accordingly.
Will be interesting, Mark.

HT204053 I am reluctant to give my visa details as there was large scale misuse recently. how can i use free services without giving my visa details

I am reluctant to disclose my visa details due to recent largescae misuse of data. How can I use App store to down load viber and whatts app which are free?

Buy and redeem a small cash amount iTunes Gift Card.

HT4085 how to lock the tauch screen with some password or dots like android to prevent misuse. And also screen lock to prevent interruption while watching movie reading books etc.

how to lock the tauch screen with some password or dots like android to prevent misuse. And also screen lock to prevent interruption while watching movie reading books etc.

You can set a passcode to be requied to unlock the iPad via Settings > General > Passcode Lock. In terms of locking the actual screen whilst using an app, then that isn't currently possible, but with iOS 6 in the Autumn there will be a new 'accessibility' feature (from here) which will allow you :
... to limit an iOS device to one app by disabling the Home button, as well as restrict touch input on certain areas of the screen

I want to buy some apps in my apple iPad but I am afraid that my credit card number is not misused ? Answer please

Answer !!!!

Then don't give your iTunes account password to anyone who might misuse it. Put a lock code on your iPad.

ENGINEER ACCUSED ME OF CANCELLING APPT

I've had an appt booked for 3 weeks to connect BT Infinity, the time slot was 8-1pm.
I called at 1:10pm on the date to find out what was happening.
Minhaj Patel from customer helpline stated that the 'the engineer had contacted me and I had informed him that i was unable to be in the flat as i had to go to work
THIS IS NOT TRUE!! I've been looking forward to this for months
Customer help said that they was not sure who was lying as it is my word against his! WHY WOULD I DO THIS?! How dare BT accuse me of lying!!
I am furious after taking today off work and losing a days pay.

Just called Customer Services again. They now say that the engineer came to my house and tried to gain access but couldnt.
That is a different story.

Misuse of clause in extended warranty of laptop by service centre to harass and cheat customer

Please read it completely as this is from a Frustrated, Harassed, Cheated customerThis is with reference to case ID: 4756281406-471. The laptop against this case ID is under extended warranty. This laptop was given for repair to MI road Jaipur service centre of HP on 20th July 2015.My complaint is regarding the way your authorised service centre treats customer, as In spite of everyday following them up, till Saturday i.e. 25th July 2015 they kept on saying that mail regarding motherboard change has been sent & acceptance from authorities is still awaited. After chasing thru the call centre, very conveniently unilaterally they put the blame on customer that extended warranty is voided as they found liquid spillage on mother board. Because for the laptop under extended warranty your service station does not tell or show to customer that laptop has been mishandled by customer when they are accepting the laptop for repair. Subsequently after keeping the laptop at their service station they conveniently later blame customer for mishandling under the clause that, the standard warranty does not extend to any HP Hardware Product that has been damaged or rendered defective as a result of accident, misuse, liquid spills, abuse, contamination, or other external causes.Poor honest customer like me who has not mishandled the laptop feels cheated. The service centre did not show/tell me any kind of mishandling when they received the laptop from me and then after keeping the laptop in service station they unilaterally decide that customer has mishandled.For laptop under extended warranty when the service centre know that such clause exists why they are not making the provision of showing at the time of accepting the laptop from customer, that the fault is due to mishandling of laptop by customer.I also forwarded this information to [email protected] but did not receive any reply from them. Is this the way HP treats its customer that they do not have courtesy to reply customer mail.I will be using a few harsh words against your after sales service setup. I will request you to pardon me for that. May be you are not aware of these activities being done at your service centre. As an honest and aware customer I would like to bring certain aspects to your notice.I have never mishandled this laptop. Your service centre is telling a lie. In case any mishandling has been done it is at your service station. Please take action to stop this kind of fraudulent activities at your service centre. This kind of harassment to customer will make customer run away from hp Laptops.For laptop under extended warranty please make provision at service centres of showing at the time of accepting the laptop from customer, that the fault is due to mishandling of laptop by customer. Otherwise stop such extended warranty schemes. I purchased your laptop only due to extended warranty scheme. If this scheme was not their then I would not have purchased hp laptop.I know HP is a big company; they do not bother about small customer. But still I would like to hope you will take out some time to look into this case specifically. My laptop is still at the service station in Jaipur and I hope you will do the needful to repair my laptop free of cost as it is in extended warranty. I did not mishandle laptop and your service centre did not show/tell me of my mishandling at the time of receiving laptop. From Frustrated, Harassed, cheated customer

Hi , I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.

Treated with disrespect by customer service then accused of fishing for discounts.

So I called verizon wireless customer service to upgrade a phone on the 30th of Sept. and was told by the representative that it would be no problem and that about 6 months ago I was disrespected by another rep so they told me I would receive a $50 rebate on my next upgrade. Well they tried not to honor that rebate and accuse me of trying to fish for rebates and discounts which first off I feel is very disrespectful to say to a loyal customer since 2007. I then had a phone stolen awhile back so I suspended it because I was grand fathered in to the unlimited data and wanted to keep it so I kept paying for the line to keep the unlimited data then get informed I wont get unlimited data once I upgrade my phone that was stolen because they don't offer that no more. I was never informed of that or I would have just dropped the line so I didn't pay for it since february. I did get alittle upset but I did apologize and then asked to escalate the call to someone higher because I felt I should have been informed of this so I wasn't paying for a phone that wasn't even being used, but instead of the rep escalating the call he hung up on me which really upset me. I called the next day Oct. 1st and explained what had happened the day before and all they wanted to do was to tell me to basically get over it they are sry. Well I asked to speak to a supervisor and actually got connected to one instead of hung up on and she apologized and offered me some free minutes which I did appreciate but I have 1400 mins a month and only use about 700 so I asked if they could do something different because that wouldn't help me out at all that would have been totally pointless. Well that supervisor said she would call me back the same day and never did so I called back at ten because I know customer service closes at 11pm est. Obviously the supervisor knew one of their reps were disrespectful to me that's why she offered me the minutes. Well after calling back I was told I was just fishing for discounts and rebates. I told the supervisor to go back through the notes and see if I have ever received a rebate or discount or credit that I didn't deserve because they way I was treated by their employees. He told me that he would not offer me anything but an apology for being disrespected and taking days to try to get and upgrade that I would just have to deal with it cause he felt I was fishing. I've been a loyal customer for almost 6 yrs and recommend verizon to everyone but the way I have been getting treated lately is causing me to want to switch to AT&T which they told me they would match everything verizon offers me and unlimited data if I switched but I turned them down cause verizon has always taken care of me. Now My wife wants the upgrade for free cause the way we were treated the past few days but I felt that was too much to ask so I asked for $100 rebate on my upgrade instead since im losing my unlimited data and ive been paying for a suspend phone since Feb. I didn't feel that was too unreasonable. I that got too frustrated and gave up and just ordered the new phone at normal 2 yr price but verizon is putting a hold on my order and still hasnt called me back about what they are going to do about how ive been treated and everything im losing and all the wasted money ive spent thinking I was getting to keep unlimited data. I don't feel I was fishing for anything or asking for anything unreasonable still no phone calls about what's going on, their is a hold on my upgrade after I have already paid for it and my wife needs it by when the ship date says it will be here cause she is switching from att to verizon but has her att phone sold Friday but has to have her new phone by then cause she is a nurse and needs her phone for when she is on call and verizon is screwing with our jobs now. I feel I should be compensate for the way this loyal customer has been treated but with something that I can actually use instead of minutes I don't need especially when I know the reps can giv up to $500 credits and all I asked for was an extra $50 on top of the other $50 for being disrespected before. and I also want my new phone here by Thursday when I ordered it Monday.

Cliff Notes Version: (assuming male from name, apologies if wrong)
1) He has been a loyal customer since 2007 (must be loyal, mentioned several times)
2) 6 months ago he was disrespected by a service rep and apparently told he would receive a $50 rebate on next upgrade
3) When he tried to upgrade recently, they didn't want to honor the rebate and disrespected him again!!!!!
4) He had a phone stolen in Feb, and because he wanted to keep unlimited data, he continued to pay the plan (not clear if he understands that he would have to pay an ETF if he didn't)
5) He now finds that Verizon won't let him keep unlimited if he upgrades at a discount, so he feels 4) was a waste.
6) After more complaints, supervisor offers him more minutes, which is useless as he doesn't use anything near his allowance
7) He wants a $100 rebate
8) He is a loyal customer, but is talking to AT&T who will apparently match his unlimited.
And we didn't get to the $30 upgrade fee.
HTH!

How someone can "misuse" the Ipad2 microphone?

Defect IPad2 microphones anyone? My 11 months old Ipad2 microphone stopped working and Apple does not want to repair it in on warranty saying it was "misused or improperly handed" !! How somebody can "misuse" the microphone? Speaking too loud eventually .

Thanks again Meg. I thought that having a valid waranty contract with Apple is enought, but it seems that "best of luck" is required too. Yes, I can go and plead my case at the bar (good idea...) and beg for that 1$ microphone replacement, but this sounds a bit like Kafka if you know what I mean. The big brother Apple cannot say what I did wrong, but I am guilty of "misuse" as long as I can't prove contrarly. My last message here, thanks again.

Be careful calling technical support - you will be accused of lying and your data will be destroyed

I was accused, DURING MY PHONE CALL TO TECH SUPPORT, of physically damaging the laptop and told that the repair would not be covered under warranty.
I wonder what technology Toshiba is using that allows your agents to see through the telephone and diagnose physical damage without ever seeing the laptop! Two of your agents told me the same thing.
However, I sent it in for repair anyway and NO PHYSICAL DAMAGE WAS NOTED. The repair was completed under warranty.
Now, even though the repair was related to the LCD screen, your repair technicians took it upon themselves to put the factory image back on the laptop. This, of course, deleted all data and applications from the laptop!!! WHY? WHY? WHY?
There is absolutely NO technical reason to do this for the type of repair that was performed. Does Toshiba have processes in place that are meant to purposely inconvenience their customers?
I called customer service to lodge a complaint. I was told someone would contact me however no one ever made contact to address my complaints.
GREAT JOB TOSHIBA!!!! /sarcasm
Yeah, I'm sure this post will be removed but if one person sees it then I have done my job.

I'm sorry that they thought it was physical damage when it wasn't. I don't know exactly what happened on the call, so I can't say for sure.
As for the reimaging, that's a standard troubleshooting step as a test to ensure there are no other problems before it's sent back. In order to set up that repair, you had to have agreed to it when answering questions online.
- Peter

Accusations of misuse

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