ENGINEER ACCUSED ME OF CANCELLING APPT

I've had an appt booked for 3 weeks to connect BT Infinity, the time slot was 8-1pm.
I called at 1:10pm on the date to find out what was happening.
Minhaj Patel from customer helpline stated that the 'the engineer had contacted me and I had informed him that i was unable to be in the flat as i had to go to work
THIS IS NOT TRUE!! I've been looking forward to this for months
Customer help said that they was not sure who was lying as it is my word against his! WHY WOULD I DO THIS?! How dare BT accuse me of lying!!
I am furious after taking today off work and losing a days pay.

Just called Customer Services again. They now say that the engineer came to my house and tried to gain access but couldnt.
That is a different story.

Similar Messages

Canceling appts. sent to Outlook/Exchange

Using 8.03
If I send an appt. to an outside user who has Outlook, they receive and all is well. If I cancel the appt., it removes from my calendar, as well as other internal GW users, but not from the outside user(s).
If I send an appt. from Outlook into GW, then cancel, it removes OK from GW calendar.
Is there any way this can work from GW to Outlook?
Thanks

bertschj wrote:
>
> Using 8.03
>
> If I send an appt. to an outside user who has Outlook, they receive
> and all is well. If I cancel the appt., it removes from my calendar,
> as well as other internal GW users, but not from the outside user(s).
>
> If I send an appt. from Outlook into GW, then cancel, it removes OK
> from GW calendar.
>
> Is there any way this can work from GW to Outlook?
You may need to upgrade to GW 2012 to get this to work as I know there
are a number of iCal fixes in 2012 (and 2012 SP1 and possibly also 2012
SP2) relating to appointments from GW to EX.
Your world is on the move. http://www.novell.com/mobility/
We know what your world looks like. http://www.novell.com/yourworld/

Another pointless whinge?

Right, new here so not really sure what I'm trying to achieve; I suspect that, like many here, I've just become so desparate that I'm hoping writing it down may be cathartic.
My issue began in March 2012 when I asked BT to install a phone line to my house. In brief:
-An appointment was made for a week later, I took the day off but the engineer didnt turn up
-Second appt set 2 weeks after that, engineer took 30 secs to look at the line then disappeared without explanation
-Third appt, 3 week after that, engineer didnt turn up (I've been offered £10 compensation for each missed appt which I'm thrilled about having used up 10% of my annual leave so far....)
So here we are almost in December and nothing has happened in between. Yes, lots and lots of phonecalls to India but absolutely no action. On one occasion the 'customer service' operator did explain that it was a problem with a company called 'Weighleads' who BT subcontract the line installation to; I asked whether I could have their telephone number to see if I could chase them but became suspicious when the operator told me that although they are a UK based company they do not have an address, telephone number or email address. I subsequently found out that the root of the issue may be in granting 'wayleave' to cross a nearby farmer's land and that the operator was confused as to the nature of the relationship between BT and Openreach and thought that 'Weighleads' was the installer! God help me. Incidentally, the farmer is a close friend who maintains that he has never in 9 months being asked for permission to cross his fields. BT cannot tell me whether or not he has ever been contacted.
So it rumbles on, a family of 2 young children, a baby and mum and dad (who used to work from home) having had their lives turned upside down by the sheer incompetence combined with arrogance that could only be borne from an organisation operating safely from within their virtual monopoly. We are three miles from the nearest village and have no landline or mobile reception which naturally worries me, especially when I am overseas. BT have suggested we can use the 'hotspot' in the nearest McDonalds (26 miles away) to work from; I'm not sure my waistline would stand 40 hrs a week based from McDonalds!
My parents tell me this level of service was endemic in the '70's but that it was tempered with a human element which did result in common sense prevailing. I fear BT has captured the worst of both worlds and for the first time in my life, I feel like the helpless victim.
I suppose the icing on the cake was the Ombudsman finding that BT were not liable for failing in their universal service obligation to provide a landline as they had sub-contracted the installation to Openreach whose regulation are not within their remit. Toothless springs to mind!
I was obviously aware of BT's reputation for customer service and have purposefully placed my company's business with an alternative provider as we depend on the provision; however, I could only guess at how bad it could get for a domestic consumer who has no alternative. As consumers we should not allow this to happen and should put pressure on government to act; either to empower the Ombdusman to enable them to hold BT fully to account or to enable other providers to economically enter the market so that consumers can make an informed choice as to what sort of provider they wish to engage with. I'm doing this through my MP and would encourage others who find themselves in the same situation to do the same.

Yep, thought I would join this thread in the hope that like your self writing something down would prove helpful (even if its just to myself).
Try to keep this short.
Firstly the buyer of our house gave BT a moving date of begining of of Nov. I phoned to say this was not going to happen and got that cut off cancelled.
Then got a letter saying he would be taking over the line middle of November. I phoned and got that one cancelled.
Then got a letter saying he woould take over line from 21st November. I phoned and cancelled that too.
I get home from work on the 21st to find infinty not working. I phone BT and have a long complicated conversation with a gentlemen that tells me I have never had infinty!!! After about ten minutes of arguing I realise he thinks I am the new home owner and when I ask him to confirm the number I am calling from, he does not read out my home number, instead he reads out the number of the new home owner. So we realise what has happened and he says it will be restored over night.
I stupidly believed him.
The next evening, I phone BT again and have to explain the whole situation again. Despite it being really obvious to me what has happened (they have already transferred the line and stopped infinty) the rude person on the other end of the phone tells me, I have been cut off for not paying my bill, as as such will have to pay to get reconnected. Not happy at this point and ask to speak to a supervisior. Eventually he comes on the phone and I expalin again. He says he is sorry but as I have already be disconnected he will have to pass me over to "sales/new customers" to get the phone line restored. Ah ha I think I get through to someone in England and very helpfully told how sorry BT are. My phone will be sorted in a couple of days, but even though I already have the hardware for infinty installed that will need an enginner to visit. This should be less than 7 days but beacuse they are busy the afternoon of 4th December is the earliest they can do (nearly two weeks away).
So we get to last weekend Saturday afternoon and the home phone rings, its BT asking to speak to the proposed new owner, I say he has not moved in and I am the old unhappy owner who still has the new owners phone number. She listens to the whole story and says yes she can see it on her computer that my order it there for infinty and changing back the phone. I ask her to send through confirmation, and she does indeed send an email a few minutes later.
However the email says my phone will be connected on the 7th December, and with a new number not my old number and the engineer will not visit for infinty till 17th!!
Guess who had to phone BT again this morning to try and find out what was going on. Yep me. Half hour and all I found out is an engineer visited the house today and done something, someone may or may not turn up tomorrow afternoon and do something, my phone line should be restored by the 7th but he couldn't tell me to which number. Finally my infinty will definately not be activated till the 17th, so he doesn't know what the engineer who is coming (or probably not) tomorrow is going to do. At the end of the call he then has the cheek to ask if he can help me with anything else.
So tomorrow I'm going to have an expensive afternoon at work waiting for no one to turn up.
Rant over, don't really feel any better for it.

Activation date passed; Equipment arrived; No Engi...

Hi,
I don't know if anyone here can help with advice, but......
Activation day was yesterday, so I took a day off & waited.... & waited.... Equipment arrived about 13.00 ish.....& waited..
Engineer was booked for between 0800 & 1300, but never showed: No phone call, text or email to let me know; nothing.
My BT shows:
There is an issue to the Provision or Completion of your order, please see below for the details.(In red)
Your Broadband order is in hand with a member of our team, if there are any issues we will contact you. Please continue to check online for further updates. (Also in red)
Anyone know what the blazes that means?
I emailed customer services yesterday about 18.00 & explained the situation - No reply apart from robot acknowledgement.
There's no point me phoning India, as I'm a bit Mutt & Jeff & can't understand my own son on the blower, let alone some Industani gentleman on a crappy line.
Where does it go from here? Any help gratefully received,
Pete

Same thing happened to me when I switched from TalkTalk to BT Infinity.
The day before the cutover, I got a text message telling me there was a problem with my order, but 'not to worry - we are dealing with it' When I checked on mybt I found the engineer visit had been cancelled. The next day, my phone and broadband were disconnected. I then spent a very frustrating four days getting my phone reconnected and then eventually the engineer turned up (without an appointment) and delivered the BT Infinity.
I was working from home at the time, so it was very fortunate that I had 3UK mobile broadband - through a dongle as well as through my mobile phone.
It seems that BT Group (retail, wholesale, openreach) struggle to cutover customers who have their phone and broadband with another provider, without cutting people off for a few days.
My take away from this, is to just keeping phoning customer services, some calls you will get lucky with when you manage talk to somebody in UK.
I wrote to BT Customer Services MD (who's name and address you can find on BT Group website), didn't change anything, but it helped me to vent my frustration
Peter

HT2087 MacBook Pro can't burn DVD despite online instructions

all their online instructions for burning DVDs from iMovie ARE INCORRECT. The truth is, i just found out after wasting 2 DVDs, is that you need to download 3rd party software. I purchases one-to-one to get help with iMovie but became ill and had to cancel appt. Trying to finish project by using online tutorials WHICH ARE INCORRECT.
<Edited by Host>

What versions of OS X, iMovie and iDVD are you using?

Did I just get hacked/cracked by Comcast?

Sending this from my iPhone. Please pardon.
Intermittent svc from Comcast last two weeks. Multiple calls for service. Seems they are actively trying to not send technician. Have cancelled appts. without notification, lied that they called (AT&T and iPhone records), documented in online chat service appt that they then deny when missed. Multiple calls (recorded) to document.
But that's NOT the problem...
Normally, the online chat runs from within the Safari plug in. About 15 minutes into the chat a Java applet launches in the dock. I've never seen this before, except when launching a Java applet from the desktop. Never had it before with any Comcast chat. Safari internet plug in and Java applet both running w 2 separate PID's.
Can someone explain this never before seen behavior?
Robert
MacPro1,1
3.3Ghz Octo
8GB/Twin Internal striped RAID 0 arrays
SL 10.6.8

I had the exact same thing happen to me. Change your appleid password right away.

Moving home and BT's astounding level of incompete...

I'm posting on here in the hope that one of the mods can please intervene and help me with what I hoped would be the simplest request I'd ever make of any service provider, but BT have managed to turn it into an entirely insurmountable challenge.
On 13th August I used the BT website to place a Home Move order to transfer my phone service and Infinity to the home I was moving into on 22nd August. Same exchange, same number, same services. All seemed very straigtforward although I wasn't particularly happy that the first engineer appointment I could get was today, 28th August but the phone line would be transferred on 23rd August and I figured I'd be busy over the bank holiday anyway. The order details, including engineers appointment was confirmed in an email.
On 14th August I receive a phone call from BT advising me that the order had been cancelled as there was a line in the property through another provider (TalkTalk). I advised that I was aware of this, that TalkTalk had been confirmed to the then owner of the property that the service would cease on the 22nd August. Eventually I persuaded the 3rd individual I spoke to that there was a cease order on the line (I thought I had anyway) and he committed to me I would receive a phone call on my mobile on 23rd August to confirm the line transfer and engineers appointment.
As of 1930 on the 23rd I hadn't received the promised call so I rang BT. After navigating the interminable automated options I spoke with some who after a long explanation and having spoken to a couple of departments told me that there was a delay, but that the line would be live soon and she would "personally monitor this and see it through to a conclusion". I would also receive a phone call on the Tuesday (27th) to confirm the line was up and running and the engineers appointment would take place as scheduled on the 28th.
On Monday 26th (bank holiday) I received a text message advising that BT had tried to contact me without success and that the line was further delayed. I know that this statement was false as I had no missed call or voicemail on my mobile and had been in all day unpacking boxes. Prior to the text I had no calls, but made and received a number of calls throughout the day afterwards.
On Tuesday 27th at 0555 I received an email from BT confirming my engineer appointment for the 28th. At around 0825 (again, after navigating the automated selection and spending 20 mins on hold) I spoke with another member of the BT team who simply said that there "seemed to be a problem" with the order as it had been cancelled. I was getting nowhere with that individual who didn't seem to understand the situation at all, and was passed through to "Mustafa" who advised me he was a floor manager.
Mustafa actioned a cancellation of the apparently faulty order and promised to get back to me but told me that the cancellation could take "24 hours", his explanation however that this was due to competition law and BT not having unfair advantage was baffling. He did, around 11am to confirm that the cancellation had been confirmed and a new order placed. He would confirm to me when he had confirmation that that order was going through. Around 4pm he called back and left me a voicemail advising that the line would be live by mid-night and at that point he could "fast-track" the engineer appointment.
It's worth pointing out that between Mustafa's 11am and 4pm calls I received 2 text messages from BT reminding me about my engineers appointment on the 28th between 1pm-6pm.
On waking this morning I checked the phone line. Still nothing. I called BT again, eventually managing to speak to someone, but being cut off that I was out on hold. Again, I got through to someone who told me that my line was "on track" to be live on the 3rd September and the engineer out "as scheduled" on 4th September. When I advised that that was unacceptable I was told that "it is simple, my hands are tied". I asked to speak to a line manager and was told that it would do no good. When I insisted I was told to "just listen to my explanation". Again I insisted (politely, emphasising my understand that the individual was not responsible for setting the parameters of what they are allowed to do) and the individual simply disconnected the call.
I spoke with someone else, ran through the whole story again, was told the same as the previous individual had told me and that it was down to "another department". When I asked to speak to that department I was told that I couldn't. Wen I asked for the number of that department I was told they couldn't be called. When I expressed my scepticism that people working in that department did not have phones i was told they didn't. I asked again if I was just being refused the opportunity to speak to them and was again told that hey didn't have phones. At this point did advise the individual that I believed he was lying, i was put on hold. again, disconnected. Again I navigated through the automated selection, this time getting through to "Steven". Steven at least sounded quite empathetic and went off to speak to someone. Line was then disconnected.
Again, I went through the automated system, eventually speaking to "Christine" who is the only vaguely useful person I have managed to speak to. Unfortunately when she rang me back I was on another call, but she confirmed that she had managed to arrange for the "exchange engineers to get the phone line live before 8pm this evening". Whilst this was a step forward, it didn't address the Infinity install.
After ringing again (usual automated selection, usual 10 mins wait) and speaking to "Carla" I was put back on hold. Again, line disconnected.
Eventually I got through again and was pleased to once again be speaking to Christine. Once again Christine gave the impression of genuinely wanting to help. She reiterated that the phone line would be live today by 8pm and advising that the only way to escalate the delay in the engineer appointment was to cancel the Infinity order and place a new one. Again, this involves a 24 hour wait. So, apparently someone will get in touch on Friday (30th, 17 days after I placed my order). Christine took note of the fact that I can take time off work this week but am not able to next week Monday so the install needs to be done by Saturday, but she was honest enough to say that she didn't think "they" would do it that quickly.
It's not past 11pm on the 3rd day that I have been promised my phone line would be live. It still isn't. I am still none the wiser as to when I will receive my Infinity service. I have taken a day off work. I have spent what I believe to be more than 4 hours cumulatively on the phone with BT, at my expense as obviously I am calling from a mobile as BT have left me without a landline. I have been lied to on at least 4 occasions.
I appreciate that it's highly unlikely any mod will have read this far, I appreciate its a drawn out tale that you would get fed up reading. I have genuinely tried to be as concise as possible, so you can imagine how utterly fed up I am right now.
As I say, please can someone help me? I just want my phone line live and a BT engineer to visit my property this week to install Infinity. If BT are either unwilling or unable to provide me a service then I do wish someone would have the courtesy to just tell me and I will go and source an alternative provider (who will ironically have to deal with the same shambles to get BT to do the install service for them....).
Many thanks

Hi LJ50
I am terribly sorry that you have had so much trouble with this. It really shouldn't be this difficult for you to get services active in your new address. I'll be happy to have a closer look and find out whats happening and make sure that we stay in touch with you so you know whats going on.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Huge speed drop - again!

A couple of weeks ago I had a huge drop in my connection speed. I'm lucky enough to normally get somewhere between 11000-14000 Kbps (I live pretty near the exchange), then it suddenly dropped to around 2700 Kbos. I spent about three days in constant conversation with India, an engineer visit was booked, and the speed returned to normal the day before the engineer came, so I cancelled the appointment. Yesterday, same thing has happened again as before, Hub (v 1.0) has rebooted itself, speed is down below 3000 Kbps, and just can't face another hour on the phone being forced through all their necessary steps, when I know nothing has changed in my set up and the problem is definitely outside my house. Is anyone else experiencing this regularly? It;s the third time now in a couple of months after 3 years of really good service. What can I do? Help!!

I have had this on and off for the past 2 weeks, and I am getting sick of it...I want to find out how much longer I have left on my contract. I must have spoken to India about 15 times, having been reassured the problems have been fixed on the line itself and the IP profile has been manually changed at their end, and the service should be back to normal within 48 hours, for it to go back down to 8-900kbps downstream.
The fastest connection I've had in the last 2 weeks is about 4000kbps, for about half a day. This is after me telling them I've had twice this before and my IP profile keeps getting put back down to 250k.
It's like having a modem. But slower.
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
221 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 221 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :896 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 250 Kbps

BT Retail and BT Infinity Support are totally usel...

I have been a BT customer for 30 years and have had internet with them through dial up, broadnband and I recently decided to upgradxe to infinity.
I work away most days every week so I needed to arrange an appointment well in advance to ensure getting a days holiday. I booked for yesterday 8.00 - 1.00 and waited patiently. As I had received no phone call as promised I called BT Customer support who assured me that the engineer was on track and would be there before 1.00.
1.00 came and went, I didnt receive any call to tell me they would be late or that they couldnt come , so at 1.30 I called BT support again only to be told that the engineer was delayed and would only call later, I was asked to hang on while they got a definite time. After waiting until around 2.00 the assistand kindly informed me that they would not be coming as they had booked too many jobs for the engineer and he had cancelled my job. Of course having waited in all day and wasted a holiday I was furious so I asked to speak to a supervisor. The supervisor was very polite and apologetic and said that the engineering team had admiited responsibility as they would fast track my appointment within the next 24-48 hours and I wouldnt need to wait around as I could demand a first appointment as it was their liability. He said that he had escalted the issue and I would receive a call from the engineering team.
5 minutes later true to his word the engineering team called me but told me they would come this saturday (tomorrow) but I would need to wait again between 8.00 and 1000, I told them " Sorry but I am not waiting again I want a first appointment as per your BT retail supervisor" They said to me that he was wrong to promise that and I would need to wait. I asked to complain to a manager but was told rather abruptly if I wasnt happy to go back to BT Retail.
I went back to BT retail and spoke to what seemed to be a very helpful guy called Sunny, he apologized again and said that I was totally in order to ask for an early appointment and waht was the latest time I wanted to wait in, I told him 10.00AM. He said that was quite OK and he would 100% personally guarantee an engineer would be with me before 10.00AM, he gave me a reference number to quote in the unlikely event of a problem and offered me a compensation of 1 month subscription. He said that I would receive a call today to confirm.
I received no call upto 5.00 PM so I called in once more, after another 30 minutes on the phone I was told that the engineer had still not resolved the problem on the exchange and would not be coming tomorrow!!!. I said that there had been no talk of any problem on the exchange and went through all of the previous communications and gave the reference number , the assistant was very rude and said that he did not recognize the reference number, and I would just need to wait until monday for a call as the engineeers do not work on saturday. This was a total lie. I asked once more to speak to his manager and he told me to stay by my phone as the manager would call before 8.00PM. I waited and waited and still I received no call.
This is just totally pathetic customer service and I am sure that those people in India are just paid to fob you off. I am now strongly thinking of switching to Sky as they have never let me down with their satellite service and at least you can talk to someone in the UK.
Is there anyone that regulates this who you can complain to or anyone in the UK who you can call???? Overall this is very poor service from BT

Everyone keeps saying Openreach and that is correct, however, everyone should remind themselves over and over again that Openreach IS BT.
Whenever I deal with them I always remind myself of this fact.
In addition
The Managing Director of BT Retail and the Chief Executive of BT Openreach both report to the Chief Executive of BT Group in the final analysis.
I can't put the names of these people because my post will be deleted but their email addresses are available in the public domain.
Google is your firend.
We should keep pressing the people who run companies with BAD customer care and eventually they will become tired and sort it out.
All the best

Incompetent fools or am I just unlucky?

I feel I'm just another in a long chain of BT's poor shows and clear lack of competency but I thought I'd share my situation with you for you to decide.
The story so far:
Initial order placed - August 2013
Engineer booked for - 18th Sept - No show
Order cancelled, unbeknown to myself, by BT with no further communication until I contacted them.
Order re-placed October 17th (it's a new house so it should have been easier with BT as they've done all the ground work)
Engineer booked - 4th Nov - Cancelled by BT on the 3rd.
Engineer booked - 7th Nov - No show after, and I kid you not, 2 telephone calls, 3 emails & 3 texts to confirm dates.
Connection to Exchange due - 11th Nov - Delayed until December - so why book an engineer in the 1st place I wonder?
Engineer Booked - 13th Nov - Cancelled by BT on the 12th.
Exchange connection due - 3rd December - delayed until January 18th
Engineer coming - 4th December - Cancelled by BT, again 1 day before.
Numerous messages from BT along the lines of "Hello - This is a message from BT. This is to confirm we will contact you on <insert random date> by 8pm to discuss the delay in activation of your services."
Surprise, Surprise. You don't. Alternatively, I get "We tried to call you but you didn't answer", which I feel is a blatant lie unless you used telepathy.
Just when there appears to be light at the end of the tunnel, once again BT surpass themselves with their ineptitude.
After a call from BT India, I apologise but do feel this is where the majority of communication breakdowns occur, the lady on the phone informs me that an engineer has been booked for Monday the 10th. Being the Thursday prior means changing shifts for myself or the wife is going to be tricky to say the least. I try to explain this to the call centre lady but simply get told, "You should take this date because you have been dragging out this installation for some time and another date will not be very soon". I HAVE BEEN DRAGGING IT OUT??? You cheeky ******!
Anyway, I take the 10th, we sort out work, I check the BT Order tracking site and all looks good.. Until today, when I receive a call from BTOpenreach confirming my appointment for the 11th. Seriously WTF BT are you taking the p***!
So, at this point you can install my line but at the 1st opportunity I'll be cancelling and going somewhere else.. anywhere.. but not BT.
TLR - BT don't stick to dates as promised and after 6 months of being arsed about, still no phone line.

Hi guys,
Thanks for your responses.
Just to clarify, my main gripe here is with the installation team constantly giving dates and then cancelling them the day before or simply not turning up on said date. As mentioned above, both the wife and I work, so booking these days off as holiday and then finding out it was pointless is a bitter pill to swallow.
I've been out speaking to the OpenReach guys in the road, well a contractor of theirs, who explained about a few of the delays. I understand and accept unexpected things happen but it's the complete lack of communication from the installation side which lets the company down drastically and that's point I'm trying to get across to anyone else reading these posts.
Conrad, initially none of the ground work had been complete which is why I'm surprised an engineer was booked. It seems one department doesn't communicate with the other. My understanding of the network is limited but - we had the house line installed & connected to the exchange sometime before Christmas and have been waiting for connection at the exchange to the fibre optic side of things. The OpenReach guys said this wasn't planned for completion until Jan 2014 and can't understand why I wasn't told this initially, but that's another matter.
I'll take this to the Contact Us side of things now and see if I have reason to escape the contract early, once again thanks for listening to my rant.
Steve

How to cancel an engineer appointment?

How do I cancel an engineer appointment, as the problem I had has now been rectified? I have been calling the Sky number all evening and trying to get somebody on live chat but to no avail. The engineer is due tomorrow between 8am and 5pm. I would appreciate any advice. Thanks

honar wrote:
How cancel my engineer appointment ??
I did post a way that you might be able to do this without contacting Sky earlier in this topic, are you not able to see this post ?

Engineer appointment cancelled without notificatio...

Hey,
We ordered Infinity option 2 on 21 April 2011 and it is supposed to be activated this Friday (13th May).
However, it now says "Your appointment is no longer required, as our engineer can connect your line without requiring access to your premises. The engineer will work to connect your line at the exchange."
I have done a bit of searching, and it seems an engineer visit is definitely needed for an Infinity installation. Could someone confirm whether or not this is the case, and if so, what my next step should be?
Thanks!

squatly wrote:
Definitely ordered Infinity, here are some more details:
Status: In Progress
Reference number: VOL011-**********
Here are some screenshots form my tracking page:
Equipment Delivery and BT Infinity Option 2:
http://i.imgur.com/C2iq8.png
Activation Dates:
http://i.imgur.com/oCLUZ.png
Oh and I did get a confirmation email, with the following:
About your engineer visit
Your
Will visit
On
Arriving
BT broadband engineer
13 May 2011
8am - 1pm
Your package is: Broadband and Calls
Your contract is for: 18 months starting on 13 May 2011
Your broadband starts on:
13 May 2011
Your username is:
Your password is: [*******]
Your download speed should be:
37.3Mb
Your upload speed should be:
9.8Mb
It seems since I received the email, BT have cancelled the engineer appointment without contacted us...
Hi there,
Just a heads-up If I were you, I would edit out your VOL number from your post; it is personal to you and shouldn't be disclosed publicly, for security reasons. I would also consider editing out your username and password details for the same reason.
I hope this info helps.

Re: BT cancelling Engineer appointment

Hi i recently ordered BT infinity and on my order confirmation it says it will be activated on 17th June and the engineer appointment was booked for same day. When i tracked my order today it says the appointment with the engineer has been cancelled as they do not require access to the premises. I already know that the engineer definately needs into the premises as they brings the new Modem with them. I dont know where to go from here as i rang Customer Service and was given very vague answers and i am still none the wiser. any help appreciated.

It looks like the Infinity Install is not going ahead for some reason, possibly cab not ready yet or fault somewhere. Give them another call and ask them to explain in laymans terms what is happening.
If you still cannot get a answer get in touch with the mods:
http://bt.custhelp.com/app/contact_email/c/4951 they should be able to find out what is happening and explain it to you
toekneem
http://www.no2nuisancecalls.net
(EASBF)

HT4623 I have an appt at the leawood, ks office tomorrow at 1:30 I need to cancel due to car problems. I have rescheduled but can't find where to cancel the thurs appt. i dropped the ipad and the screen is blue

I have an appt at the Leawood, KS office tomorrow (thurs at 1:30 pm) I need to cancel due to car trouble. I rescheduled for friday but can't find how to cancel the appt tomorrow.
I dropped my ipad and the screen is blue

These are user forums. You aren't speaking to Apple here. We don't make nor reschedule nor cancel appointments. Call where you made the appointment.

4 missed/cancelled engineer visits to install Infi...

Inept & unaccountable - that's what BT is.
We ordered Infinity on 10th March and an engineers visit was booked for 16th March. On the evening beforehand we received a call to say the engineer would not be coming and the appointment was rearranged for 21st March.
21st March came, taken day off work. BT called to say engineer not coming. Appointment rearranged for 28th March.
28th March came, taken day off work. Waited in all morning and engineer failed to turn up. Appointment rearranged for 5th April and was give a catagorical assurance that the engineer would come.
Guess what - he didn't!
I have wasted 4 days off work, hours waiting for non existant engineers to turn up and literally hours on the telephone, I can't begin to describe how frustrated I am. Everytime I call I get apologies and assurances that it won't happen again but it does, spectacularly, every time! I cannot believe that an organisation can be so poorly managed. They don't even seem to care that its happening.
In the end I cancelled the contract and told them they could have their hub back. I was told a prepaid bag would be sent - it never arrived. I feel like sticking the hub in the bin.
To top it all, the afternoon I cancelled the order I had a call from BT asking me if I had considered BT Infinity - I hit the roof! UNBELIEVEABLE!!!!!!!
DO THEY CARE _ NO THEY DON'T!
4

Hi olliesmum,
Welcome to the forums It sounds like you've been having a horrible time trying to get Infinity installed. If you click on my profile and fill out the web contact form (under the "about me" section), I can look into this for you and find out why this has happened and see what can be done to get it sorted asap.
Cheers
Dean
BTCare Community Mod
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ENGINEER ACCUSED ME OF CANCELLING APPT

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