Acrobat 8.1.2 Reviewer list

When adding additional reviewers to a previously created shared review how do you get the invitees on the reviewer list?

JR I have the same problem - and I tried all the solutions offered in the knowledge database (http://kb.adobe.com/selfservice/viewContent.do?externalId=333672&sliceId=2)
My task manager does not show Adobelmsvc.exe it does show the other. How do I re-enable it??

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Acrobat 9.0 Shared Review COMMENTS VANISH MYSTERIOUSLY

Has anyone had a problem with comments created on one day simply vanishing the next?
Windows XP 2002 SP1
Acrobat 9 Pro
Acrobat Reader 9
Acrobat 8 Standard
How we start the review:
We use Acrobat 9 Pro to create a manual shared review. This creates a review pdf in the same shared network directory as the original pdf. (I saw in an Acrobat 8 entry that this may not be good practice.) In Windows explorer, we create a shortcut file from the review file. Then we drag the shortcut file into a new Lotus Notes database that we created for storing and organizing links, and to send auto-notifications at different review milestones. We used to send the link via Notes mail, but users lose them. Users then launch the shortcut, which opens the review file. Sometimes we, the review creators open files directly from Tracker.
The problem...
occurs after a day or two. After creating comments, at least two of the reviewers opened the document the following day, but the comments had disappeared. I watched one reviewer open the document. The "Welcome Back" window listed the reviewers and showed the normal new/total comments. After a few seconds, THE TOTAL COMMENTS FOR ONE REVIEWER RESET TO ZERO as we watched. The comments were not in the review file. It seems that comments are normally stored inside the review files instead of in auxiliary .fdf files as they once were, or in .xml files as I saw in a recent example with Acrobat 9 on a review I restarted.
A possibly related problem occurs sometimes when trying to close a file, even when no comments are added: A message states that there are unpublished comments and offers a publish, delete, cancel, and one other button. After clicking publish, another messages states that the file is locked. This is an endless loop and Acrobat will not close without going to the Task Manager.
I also submitted this as a bug report to Adobe. Has anyone found a solution? Need help. Reviewers are losing hours of work.
Thanks,
Phil

Hi Vikas,
We began saving the files locally and this seemed to sort out the confusion with comments disappearing and reappearing, etc.
There are still some rough spots you may be interested in -
1. My teammate, Russ initiated a file and sent me the link (which is a Windows shortcut file with a path to the shared document). I opened the link and the shared file opened. However I was not prompted to save it immediately as you described in step 5 above. The save prompt only appears when closing the file. So, when the user first starts working on the file it is on the shared copy.
2. While the file was still open the first time, I created a couple of comments and clicked publish. A message appeared that I had not seen before: "1 published - 1 queued." I could still add comments, but the publish button did not become active and the check button did not respond. It was like the check/publish functions locked up but not the rest of the program. I was able to save the file locally. When I reopened the local file, the check message said 3 messages were being added (Russ published these) checking again deleted the comments, then checking again restored them. Since then, as long as we opened the local versions, commenting seemed to function normally. The key here is that opening the local copy is not enforced by the program. The program relies on users to function a certain way and does not inform them of the consequences. If Reader or Tracker knew whether a bona fide local copy existed and warned if an attempt to open the network copy was made, many of these issues would go away.
3. Some other concerns:
a. When a link is sent to users, there is no guarantee that they will only use it once and discard it. If they don't discard it, they will continually open the shared doc, not the local copy. When our users get busy, they take the path of least resistance, which is to find the original link and open it, rather than hunting down a file to open. In Acrobat 6 this was never a problem. Users always linked to the shared document; each user's comments were stored in outboard files (fdf) the integrity of the shared doc and users comments was never in question. We did hundreds of documents this way. Of course, everyone had 6 Standard or higher, not reader.
b. When closing the document, Acrobat prompts to save the file. Clicking Save produces a Save AS window each time. Shouldn't this be a Save box? When users enter and close a document multiple times they must stop and decide whether to overwrite the file each time. Conversely, if there are unpublished comments and you try to close, there is a Save Draft button, which seems to save over the local file without asking. This seems backwards. If I'm editing an Indesign document and I click save, it just saves. If I want to save a variation, I click Save AS. (FYI, on my pc, Acrobat prompted to save the file in C:\temp; on Russ's pc, it prompted for \MyDocuments.)
c. Tracker is not as easy to find as other Acrobat functions. I could not find a Tracker button to add to the toolbar. I believe that if Tracker could be selected to turn on at program start (or even start as a separate program), the users would more likely open the correct (local) file. All that users would be required to know is Start Acrobat, read links. The link they need would be visible immediately.
I hope this gives you our perspective in the spirit of improving the product.

How do I add the Acrobat Distiller Printer to my list of printers.

I have Adobe Acrobat 5.0 full version. I would like to know how to convert MS Works files to PDF files.
I keep getting the following message when I try to open a file as a PDF file.
When I open the MIcrsoft Works program and try to print ot the Acrobat Distiller it's not listed as you can see in the image below.
How can I had the Acrobat Distiller to my list of printers.
Please email with an answer Thanks.
[email protected]

Well those listed files you had were of no help. I did some more searching in an system I had and found the downloaded file Acro5.0.5.exe.
I searched for instances of the word Adobe and deleted them including folders. Also cleaned the registry as well then reinstalled the software from the afore mentioned file. Then re-registered the program. Now everthing is working fine, The Acrobat Distiller Printer is now shown in Printers and Faxes Control Panel.
I did some file conversions to PDF and the distiller is now listed as a printer source in the Print Menu of the file I am converting.
Thank for your help.

Acrobat 9.4.5 Review Tracker email addresses

I have just started using the Adobe Acrobat Shared review function. I have noticed that when I select the email addresses that I'd like to send the review out to, when those people start their review, it adds there email addresses to the list a second time. Am I doing something wrong when I set up the review, or are they doing something wrong when they filled out the identity information?
Thanks for any help.

This is correct behavior. The email address has two parts - local part and domain part. Local is case sensitive but domain part is case insensitive - this is as per Email RFC. So if your new email id has local part in different case, Tracker treats it as a new reviewer. To get over this problem, the reviewers should have the email set as shown by blue arrows in their Acrobat/Reader Preferences. Hope that helps.

Acrobat 9 Pro does not list MS Office files as supported files

I've tried this on 4 different computers. All computers are running Windows 7 and Microsoft Office 2007. 2 of the computers are running Acrobat 9 Pro and 2 of the computers are running Acrobat 9 Standard. On two of the computers, one Pro and one Standard, if I try to combine files into a single PDF, it lists all MS Office documents as supported files. I can use Excel or Word to create the PDF. However, on the other two computers, again one Pro and one Standard, no MS Office files show up when I try to combine files into a single PDF. How can I fix this? I can Print to PDF using the Adobe PDF printer from Excel and Word on all 4 of the computers. And I've verified that the Acrobat COM Add-in is enabled and working properly. I've tried this on Acrobat 9.0 all the way up to Acrobat 9.5 with the same results. Any help would be greatly appreciated!

Ok, I now got to version 9.3.1
But the procedure was some kind of weird:
(I don't know if this is working everytime)
1.) Deactivating Antivirus and firewall
2.) Logging in as Administrator: Starting the manual update -> Known Error
3.) Restarting computer
4.) Logging in as User (with Admin-Rights): Starting the manual update
Now the installer reports a running installation (from the adminstrator-account)
and ask to remove it.
Now click "yes"
The installation proceeds successfully.

Acrobat 9.0 Shared Review problem

Hello,
I upgraded to Acrobat 9.0 professional from 8.0 professional, and can no longer create a shared review. I did a complete uninstall of 8.0 prior to the 9.0 installation. I am running Windows XP Professional w/ Service Pack 3 on a Core2 Quad CPU @ 2.40 GHz using 3.25 GB RAM.
I have never had any issues with the shared review on Acrobat 8.0, but now just prior to completing the setup process for the review, I receive a dialog message stating "Status: Could not save the shared review-enabled PDF file". Options include: Retry (non-productive) and Cancel (which does work). "Cancel" terminates the process.
What leads up to this event is similar to the routine I followed under Acrobat 8.0.
1. Save pdf from FrameMaker.
2. Move pdf to publicly accessible folder on network.
3. Open pdf.
4. Select Comments > Send for Shared Review...
5. Select "Automatically collect comments on my own internal server".
6. Click Next.
7. Select "Network folder" radio button.
8. Click Browse to navigate to pdf location. Status confirms that "Shared folder location is valid".
9. Click Next.
10. Select "Send it automatically using Adobe Acrobat" radio button.
11. Select "As a link within the message".
12. Click Next.
13. Type a name for the server profile (e.g. "Test")
14. Click Next.
15. Click To and add addressee(s).
16. Click Send. "Create Shared Review" dialog box states "Status: Could not save the shared review-enabled PDF file".
17. Click Cancel.
I have searched for this message ("Status: Could not save the shared review-enabled PDF file") and only found a TechNote indicating that "...with Acrobat 9.0 you no longer need to Reader-enable a PDF before you send it for Shared Review; this is done automatically." I'm not doing this, so it appears to be unrelated to my problem.
Does anyone have any suggestions? Sorry for the long post and thanks for any help.
Jeff Skogstad
Technical Publications
Cirrus Design Corporation

We are getting this on certain machines and not others. I can't seem to be able to find a rhyme or reason. We are trying to initiate reviews on a shared internal network location.
A few questions for the forum:
Does Owner rights matter on the share that the review file is to be stored in? Currently we have Modify rights for all participants and initiators.
Does it make a difference which updates are installed past 9.0? Does it make a difference if Pro and Reader are installed?
Can someone confirm that the Acrobat.com is required to be installed on the machine? I noticed on the latest installs of reader acrobat.com application is not installed.
I'm posting this now because I haven't seen a clear cut answer to:
Could not save the shared review-enabled PDF file

Acrobat 9.0 shared review not working after FrameMaker 11 and RoboHelp 10 are installed

Acrobat professsional 9.0 shared review function was working fine when I was using FrameMaker 7.2, but after I install FrameMaker 11 and RoboHelp 10, nothing happens when I select "Send for Shared Review" or "Attach for Email Review", no error messages, no prompts, just nothing...btw, the system is Windows XP SP3.
Is it a compatibility issue? Does the same issue happen to you and how you fix this? Thanks for your help..
Stephanie

We are getting this on certain machines and not others. I can't seem to be able to find a rhyme or reason. We are trying to initiate reviews on a shared internal network location.
A few questions for the forum:
Does Owner rights matter on the share that the review file is to be stored in? Currently we have Modify rights for all participants and initiators.
Does it make a difference which updates are installed past 9.0? Does it make a difference if Pro and Reader are installed?
Can someone confirm that the Acrobat.com is required to be installed on the machine? I noticed on the latest installs of reader acrobat.com application is not installed.
I'm posting this now because I haven't seen a clear cut answer to:
Could not save the shared review-enabled PDF file

Acrobat Pro 9 Shared Review

I'm evaluating a copy of acrobat 9 pro and I am trying to create a shared review on our internal network. I can create the shared review and everything works fine except that the toolbar to publish the comments is not there. The toolbar shows initially after the file is created, but when I get out and go back into it, there is no toolbar. None of the other reviewers on other computers can see the toolbar either. Any help would be greatly appreciated.
Rob

Hello Vikas,
To answer your questions:
1. Do all reviewers have a local copy of the review file, or is it kept at a shared location and everyone is commenting on it.
- I have tried it both ways with the same results. Our preference is to keep the PDF in a shared location so that all reviewers can see each others' comments. (Since the problem began, we have lost that capability, and the "semi-workaround" is to email each reviewer the PDF, each reviewer makes comments locally, and emails it back to the writer. This is less than ideal as each review cannot see each other's comments... However, I was able to publish them "on behalf".
2. Are you only having trouble with publishing new comments or is it that you cannot see earlier added comments also.
Reviewers are unable to publish their newly-added comments as there is no Publish button/icon. If I have published another's comments on their behalf, they can see them. However, they cannot Reply - as the Reply button is disabled.
3. Are there some specific files with which you are having trouble or is it a generic problem.
It happens with all files, so it is generic. Anyone who has Reader 9 has no Publish button when opening a shared review generated from Acrobat 8.
Thanks for any help you can provide. We are hoping the problem resolves when we upgrade to Acrobat 9 but that alas will not be until sometime in the new year, hopefully.

Acrobat Pro 8 Shared Review not annotatable by Reader 9

I am using Acrobat Pro 8 to create shared review PDFs.
Reviewers who have upgraded to Reader 9 are suddenly unable to add comments. The Comment and Markup toolbar is not displayed, and the Comment and Markup option is absent from the Tools menu and the View > Toolbars menu. If we go View > Toolbars > More Tools, then select Comment & Markup Toolbar, we get a message saying that it cannot be enabled.
We discovered that they could still annotate documents that they had previously opened with Reader 8 before upgrading to Reader 9. Reviewers using Reader 8 have none of these problems with the same document(s).
Short of my upgrading to Acrobat Pro 9 to create the shared review PDFs, is there a workaround for this?
Thanks,
Marta Cepek

Hello Vikas,
To answer your questions:
1. Do all reviewers have a local copy of the review file, or is it kept at a shared location and everyone is commenting on it.
- I have tried it both ways with the same results. Our preference is to keep the PDF in a shared location so that all reviewers can see each others' comments. (Since the problem began, we have lost that capability, and the "semi-workaround" is to email each reviewer the PDF, each reviewer makes comments locally, and emails it back to the writer. This is less than ideal as each review cannot see each other's comments... However, I was able to publish them "on behalf".
2. Are you only having trouble with publishing new comments or is it that you cannot see earlier added comments also.
Reviewers are unable to publish their newly-added comments as there is no Publish button/icon. If I have published another's comments on their behalf, they can see them. However, they cannot Reply - as the Reply button is disabled.
3. Are there some specific files with which you are having trouble or is it a generic problem.
It happens with all files, so it is generic. Anyone who has Reader 9 has no Publish button when opening a shared review generated from Acrobat 8.
Thanks for any help you can provide. We are hoping the problem resolves when we upgrade to Acrobat 9 but that alas will not be until sometime in the new year, hopefully.

Acrobat "Send for Shared Review" - Reviewing with Adobe Reader?

Hello all,
I am experimenting with Acrobat's collaboration function and I think I am almost there...
1) I built a webDAV server
2) Authenticated the document with the webDAV server.
3) Tested making edits to the document locally... in both Acrobat and Reader (I had to Save As Other the PDF as a Reader Extended Document)
4) Now, I think I have one last hurdle to overcome.
When another user received the test file, I was dismayed that PDF asked the user for the webDAV user name and password. Why? This security information should be stored in the document. It should automatically log into the webDAV server.
Anyhow, once the login information was provided, the reviewer can successfully enter comments into the document. So... sort of success. :]
I just need to solve that login problem because I can't be giving out the user name and password to the webDAV server.
Any ideas?

Sabian Zildjian wrote:
Yes, it is. Especially just about every WebDAV interface uses SSL/HTTPS to authenticate for access.
I understand that. Perhaps I am not explaining myself (or not understanding your reply)
What I am bothered by is that when the reviewer opens the PDF document, in Adobe Reader, the reader is asked to enter the user name and password of the webDAV server and then they are asked to enter their user name, email address, etc. That is a lot of steps I would love to eliminate in order to make the review process as easy and seamless as possible.
If anything, I would love to embed the webDAV authentication into the PDF.
Shall I presume that you are using PDF Shared Reviews with a webDAV server? Do your reviewers have to first enter the webDAV's user name and password and then second, enter their personal information, every time they wish to review a document?

Acrobat Pro X Shared Review email issue

One of our agency users is having problems sending shared reviews. When she gets to the final step of sending the shared review the TO: field will not allow her to add e-mail addresses either manually or via the Outlook address book. This happens sporatically for her, but not for other users and is a recent occurance.
The machine is Windows XP, Office 2007, Adobe Pro X. SharePoint 2007 and Outlook is the e-mail client. We create shared reviews by collecting comments on our own internal server > SharePoint Workspace > Send Automatically Using Adobe Acrobat > As a link within Message. The reviews are given a unique server profile for each review and each review is given it's own workspace.

Did she install Outlook after installing Acrobat X? Although this should not create any issue but still running a repair for Acrobat might help.

On Win7 with Acrobat 10.1.3.23 List of Printers not in Alphabetical Order

We are moving from Windows XP to a new Windows 7 load at work and one of the things we have discovered in testing is that the list of 10-20 printers everyone has access to print to, is not in any order what so ever. It does focus on the Default Printer first and places that at the top of the list but all the other printer objects are all mixed up. Is this bug with this version of Acrobat and/or is their a reg. hack that can be implimented to fix this?
Here is a sample of what I see when I go to print and want to print to somewhere else other than my default printer:
Thanks ahead of time for any assistance on this issue.
Tiernan

Adobe is displaying the list in the order that the printers were installed on that machine. It must be a glitch with the way Adobe displays the list of printers. You could fix it by uninstalling all the printers (locally) and then re-installing in alphabetical order..

Adobe Acrobat XI - Preflight tool - error List of CIDs missing in CIDSet of embedded CID font

Hello,
I am generating a PDF documents with use of Apache FOP where fonts are pasted to the document. I am getting an error "List of CIDs missing in CIDSet of embedded CID font" and I am curious. Since the cid is not found in the provided font how acrobat is able to find the correct character? I also run analyse which checks if all text in the file use embedded fonts and the result was fine.
Could you explain this behaviour?
What kind of problems may result from missing the cids?
Thank you for response.

So it is (how Bill@VT said) problem of generating the result pdf document. Does a font have to meet some requirements? Because I can see the characters in a font viewer but after embedding I see the error.
Also I would like to ask for correction and if I get righ how the correct character is found.
We work with TTF fonts.
1. For embedded fonts
pdf file contains table with glyf ID and glyf representation
pdf file contains cmap which maps Character code (unicode) and glyfID
during rendering a file finding correct glyf is clear since we have character code
2. CID fonts
pdf file contains table with glyf ID and glyf representation
pdf file contains CID table wich maps CID and glyfID ( CIDToGIDMap)
pdf file contains table which maps character code (Identity-H, Unicode) to CID
during rendering we have character code and we get CID
based on CID is looked up character metrics
based on CID is found glyf representation
Is here something what I am missing or I forgot to point out?

Review Listing

Hi everyone, I usually find a solution to all mu inquiries
but this one I simplay cannot. What I am trying to achieve is:
1) Website with multiple restaurant reviews where users can
interact.
2) The layout will be a list of restaurant with minimal info
(Picture, name, rating)
3) If you click on the name, you will see a full listing
Question:
I built multiple basic websites and my specialty really is
graphic designer. The challlenge is: I don't want to manuallyy
enter every single restaurant in list of restaurant (2). I would
like to use a database software. I even looked at shopping cart but
I don't really want to pay for a softwate that I will only use
10%...I don't need the money aspect, just the listings.
Any Suggestions?
Regards

"Imaya2" <[email protected]> wrote in
message
news:fafoqn$2ap$[email protected]..
> Hi everyone, I usually find a solution to all mu
inquiries but this one I
> simplay cannot. What I am trying to achieve is:
>
> 1) Website with multiple restaurant reviews where users
can interact.
> 2) The layout will be a list of restaurant with minimal
info (Picture,
> name,
> rating)
> 3) If you click on the name, you will see a full listing
>
> Question:
> I built multiple basic websites and my specialty really
is graphic
> designer.
> The challlenge is: I don't want to manuallyy enter every
single restaurant
> in
> list of restaurant (2). I would like to use a database
software. I even
> looked
> at shopping cart but I don't really want to pay for a
softwate that I will
> only
> use 10%...I don't need the money aspect, just the
listings.
>
> Any Suggestions?
>
> Regards
First you should find out if and what servermodel your server
supports
(PHP/ASP/ASP.NET/ColdFusion/JSP).
Then open up the dreamweaver tutorials for "Creating Dynamic
Websites", with
these tutorials I was able to create a dynamic website for
listing and
editing database records pretty fast.
ps.: I don't think you need a cart just to list/enter/edit
information
contained in your database on your site,
you can do that with the standard dreamweaver serverbehaviors
Joris

Adobe Acrobat Pro X Shared Review Process

I have a problem when addressing to one person's name when trying to send a review PDF. As shown in the image, the person's name does not bet recognized in MS Outlook. At this time, this is the only person's name that fails. However, I can send this person an e-mail through Outlook without a problem. Once I get the dialog box shown above, I get into a loop that I cannot get out of without cancelling. One time, it managed to send this person the review PDF and they stated that their name appeared twice in the To: field. Has anyone had this same problem?

I was just suggesting some troubleshooting ideas. I do know people have reported similar buggy behavior, for example: http://acrobatusers.com/forum/collaboration-commenting/shared-review-not-reading-outlook-g oups-members-correctly/

Acrobat 8.1.2 Reviewer list

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