Acrobat 8.1 has stopped working

Lately, however I try to choose Create PDF from Scanner, I end up with a Windows monologue box: Adobe 8.1 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
I upgraded my program from 8.1.3 to 8.1.4 to 8.1.5 yesterday and today. Several times I tried in the Help menu: Repair Acrobat Installation. At least one of those times Windows gave me another monologue box: Windows installer stopped working. Any suggestions?

With the absence of any further information, it would be useful to know what your environment is (e.g., OS + SP level, hardware). Do you have Reader installed in addition to Acrobat? From where did you purchase Acrobat? What other, if any, error messages do you get? Just saying Acrobat "stops working" does not precisely describe what you problem might be.
After we know this, we might have a better chance to help you?
Ken Friedman

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How do I fix: "Adobe acrobat 9.5 has stopped working"

Whenever I try to open a file using Adobe Acrobat 9.5, I get the message: "Adobe acrobat 9.5 has stopped working" "A problem caused the program to stop working correctly. Please close the program". Acrobat reader 9.5 appears to work fine. I am also having problems when opening PDF files from the internet using Internet Explorer. If I try to open a PDF file with Internet Explorer I get and error message Box which says: "Microsoft Visual C++ Runtime Library - Runtimr Error! - Program: C:\Program Files\Internet Explorer\iexplore.exe - R6034 - An application has made an attempt to load the C runtime library incorrectly. - Please contact the application's support team for more information." Then when I click OK, I get the following in IE: "Interner Explorer has closed this web page to help protect your computer - A malfaunction or malicious add-on has cause Internet Explorer to close this webpage. - More Information - Windows Data Execution Prevention detected an add-on trying to use system memory incorrectly. This can be caused by a malfunction or a malicious add-on. Other things you can do: Go online to learn about the Data Execution Prevention (DEP) security feature". I am running Windows 7 Pro version 6.1 (Build 7601, Service pack 1) and Internet Explorer 8 version8.0.7601.17514 and Adobe Acrobat 9.5 Standard. I would give you the version but I can't keep the program open long enough to check that. Please HELP I need Acrobat working on this computer.

Reader is not Acrobat, but I got the gist. To try to resolve the issue, open Acrobat and go to Help>Repair. Hopefully that will fix the problem.
The C++ library sometimes gets messed up and has to be reloaded. That would have to be done by way of MS.
After the repair, I would strongly recommend going back to Help>Check for Updates and install updates in order. Since you did not mention updates, I suspect you are running 9.0.0. Also, you did not mention your OS level as 32 or 64-bit. If it is a 64-bit system, you need to run the updates for AA9 to work properly.

Adobe Acrobat 9.0 has stopped working (after Start Form Wizard)

Downloaded Trial for Adobe Acrobat 9.0
Tried reinstalling
Latest windows 7 patches
Adobe Acrobat 9.0 has stopped working
(after Start Form Wizard)
Windows can check online for a solution to the problem
details"
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    Acrobat.exe
Application Version:    9.0.0.332
Application Timestamp:    4850eb76
Fault Module Name:    MakeAccessible.api
Fault Module Version:    9.0.0.332
Fault Module Timestamp:    4850e54e
Exception Code:    c0000005
Exception Offset:    000e1059
OS Version:    6.1.7600.2.0.0.256.1
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
===============================
===============================
SYSTEM INFORMATION
=========================
System Parameters
Available Physical Memory: 1429660 KB
Available Virtual Memory: 1912212 KB
BIOS Version: DELL   - 42302e31
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Version: 8.00.7600.16385 (win7_rtm.090713-1255)
    Creation Date: 2009/07/13
    Creation Time: 4:43:32 PM
Default Mail: Microsoft Office Outlook
    mapi32.dll
    Version: 1.0.2536.0 (win7_rtm.090713-1255)
Graphics Card: Intel(R) G33/G31 Express Chipset Family
    Version: 8.14.10.1930
    Check: Not Supported
Installed Acrobat: C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe
    Version: 9.0.0.2008061200
    Creation Date: 2008/06/12
    Creation Time: 2:25:18 AM
Installed Acrobat: C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe
    Version: 9.3.2.163
    Creation Date: 2010/04/03
    Creation Time: 10:57:52 PM
Locale: English (United States)
Monitor:
    Name: Intel(R) G33/G31 Express Chipset Family
    Resolution: 1024 x 768 x 75
    Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows Vista
OS Version: 6.1.7600
Page File Space: 4194303 KB
Processor: x86 Family 6 Model 23 Stepping 7 GenuineIntel ~2493 Mhz
System Name: DELLINSPIRON
Temporary Directory: C:\Users\alan\AppData\Local\Temp\
Time Zone: Pacific Standard Time
Total Physical Memory: 2097151 KB
Total Virtual Memory: 2097024 KB
User Name: alan
Windows Directory: C:\Windows
Installed Plugins
=================
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\Annots.api
    Version: 9.0.0.2008061200
    Creation Date: 2008/06/12
    Creation Time: 1:59:50 AM
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\EScript.api
    Version: 9.0.0.2008061200
    Creation Date: 2008/06/12
    Creation Time: 2:05:18 AM
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\PPKLite.api
    Version: 9.0.0.0
    Creation Date: 2008/06/12
    Creation Time: 2:08:24 AM
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\SendMail.api
    Version: 9.0.0.2008061200
    Creation Date: 2008/06/12
    Creation Time: 2:17:10 AM
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\Updater.api
    Version: 9.0.0.2008061200
    Creation Date: 2008/06/12
    Creation Time: 2:00:30 AM

To go along with Michael's suggestion, something like AA9.2 is needed for X64 systems I think. Also, be careful. Acrobat is not licensed for use on a server. Using it as a user is fine, but not as a server application. Read the license carefully.

Adobe Acrobat 9.0 has stopped working

I have just downloaded and installed adobe acrobat 9.0 on a Windows Server 2008. Installl process went find. When starting the program it eventually wil give me the error "Adobe Acrobat 9.0 has stopped working". I get an option to find a solution on the net or shut down. This is a 64 bit system.

To go along with Michael's suggestion, something like AA9.2 is needed for X64 systems I think. Also, be careful. Acrobat is not licensed for use on a server. Using it as a user is fine, but not as a server application. Read the license carefully.

Licensing for Acrobat 9 Pro has stopped working win 7

Mike, in January of 2013 had a question not answered.
mike7s Jan 24, 2013 10:25 PM
This question is Not Answered.
Subject: (147:6) Acrobat 9 Pro on Windows 7
He explored all of the four "solutions" offered at Error "Licensing has stopped working" | Windows
My situation is similar, and the results are the same: no solution.

Hi Bill ,
If you have performed all the prior trouble shooting and it ended up with no result .In that case I would request you get in touch with the Adobe Support team.
Here are the links to connect with them.
http://helpx.adobe.com/x-productkb/global/service-c1.html
http://helpx.adobe.com/x-productkb/global/service1.html
Regards
Sukrit Dhingra

Acrobat 8 Professional "has stopped working" every time I close a document.

Some time ago I had a virus infection but was able to clean my computer. Before that date, Adobe Acrobat 8 Professional was working fine but since then, every time I close a document, the program closes down with the message "Acrobat 8 has stopped working". Windows will look for a solution and never finds one.
Probably, with the virus, one of the Acrobat 8 files must have been corrupted, but I have not been able to find out which one or how to repair it.
Anyone with a similar situation who can point me to the solution?
Or should I just reinstall Acrobat from scratch?
Thanks, Hubert

Thanks, Bill,
Tried this but my Help does not open/show the option Repair.
Online support goes to an error page...
Do you have/are there other repair options?
Thanks.

Adobe Acrobat Pro 9 has stopped working

After a couple of years, message comes up informing me that I cannot use and should uninstall and re-install or contact Adobe Customer Support. Have tried the uninstall/re-install avenuse without success. Does anyone have any idea. Acrobat 9 is installed as part of Creative Suite 4.

I'm getting the same message -- precisely it says:
You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help.
It used to work, not sure when it stopped and why.
Thanks for any help
Serena
[email protected]

Acrobat V9 license has stopped working - uninstall and reinstall ( I have done this - still get message), I am using Windows 7 at work - how can I fix this ?

I had to reimage my computer at work and had to install acrobat v9 again and now when I got to open it - i get the following error:
You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help.
I am the IT support / helpdesk - the product has been registered - I can see it in 'my adobe account'....
Thx,
Jean

Hi jmbrostrom,
Please use the Acrobat Cleaner tool ( Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs ) to remove it completely from the machine.
Download the setup from : Download Acrobat products | 9, 8
and install and check.
Regards,
Rave

Acrobat XI Distiller has stopped working

Version 11.0.09 acrobat XI
Version 11.0.929 distiller
Windows Server 2008 R2 terminal server.
My users print to pdf from any application and distiller fails with an app crash of Event ID 1000 and 1005. I run repairs of the installation and it resolves the issue for a few days. On average 8 users on the terminal server.
Any ideas.

Bill, As far as the Terminal Server side of licensing, see the following which speaks to the hosted server license. http://www.adobe.com/products/eulas/pdfs/Citrix_Policy_AX_AXI_11-12-2012.pdf
I purchase through the TLP program for our licenses.
I have seen similar issues on different forums and it has shown itself in more than just server settings. No answer ever seems to show.
Problem Event Name: InPageError
Error Status Code: c000020c
Faulting Media Type: 00000000
OS Version: 6.1.7601.2.1.0.16.7
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Adobe Acrobat 8.1 Has Stopped Working

Problem signature:
Problem Event Name: BEX
Application Name: Acrobat.exe
Application Version: 8.1.0.137
Application Timestamp: 46444c82
Fault Module Name: rtutils.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7b9ac
Exception Offset: 00001ad4
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.18.10
Locale ID: 1033
Additional Information 1: a7aa
Additional Information 2: a7aa91f17ea749d42a4de3b390fa5b3d
Additional Information 3: a7aa
Additional Information 4: a7aa91f17ea749d42a4de3b390fa5b3d
Running on Server 2008 R2, XenApp 6.5. This is when attempting to launch the app on the server console with local administrator rights

Not really surprised. Does acrobat 11 also crash?

Activation key for Acrobat 8 Professional has stopped working

I uninstalled Acrobat 8 Professional in the process of finding why it would not print pdf documents received over the internet (prints garbage). When I re-installed it, I found that it does not accept the activation key.

Try this:
http://www.adobe.com/support/contact/licensing.html

Acrobat 9 Standard has stopped working and must close...

This is the message I am getting whenever I try to edit a form. It's been happening about a week now. There are no updates available, and I have repaired the installation but the problem still persists. Anyone have any idea what is going on?

Windows 7 pro x64
Only when I try to edit one particular form that contains massive amounts of radio buttons.
Cheers,
Kelly Jourdan
[signature deleted by host]

Adobe Acrobat XI Pro causes an error when starting it - Adobe Acrobat has stopped working. How do I resolve this?

I've had Adobe Acrobat XI Pro for some time, but yesterday it stopped working and I started having an 'Adobe Acrobat has stopped working' error. It then tells me to Close the Program.
How do I resolve this?
Thanks and regards
Roxanne

Thanks Pat. I was able to resolve the problem.
OS is Windows 7 Pro, Adobe Acrobat Pro 11.0.07.
I went into the Properties file where I identified that Users only had Read & Execute and Read properties, I changed properties for Everyone to Full Control. That fixed the problem.
I don't know how the properties got changed to just Read & Execute, but there had been an automatic update the night before.
Regards
Roxanne

Acrobat 8 Pro keeps giving me a "...has stopped working" popup, but....

it's still running and working fine. And even when it's not running, nor have I used it in a while, out of nowhere I'll get a popup saying "Adobe Acrobat 8 has stopped working". Intersting. How can it stop working if it isn't running? And when it's open and I get the popup, why doesn't it shut down? Very odd and mostly annoying. I'm running Vista Home Premium and Acrobat 8 Pro is a legal paid-for version and I hadn't had this problem until maybe a couple months ago. But then with some so-called MS updates, I've had several oddities crop up in other programs.
In a nutshell, here's what's happening:
(1) "Adobe Acrobat 8 has stopped working" popups appear when the program isn't even open nor has been used for a while.
(2) When the program is open and I get the popup (always and several times during a session), the program continues to run with no problem.
(3) When I click "Close Program" in the popup, the popup disappears but Acrobat continues to run just fine.
(4) No problem closing Acrobat 8 using the standard "X" in top right corner. Other than the very annoying popups, it seems to work fine.
(5) I've been using Acrobat 8 Pro for about a year with absolutely no issues until this began about two months ago.
BTW, I did a dearch and found a couple related topics but no one reporting the same issue I'm experiencing.
DC

Tim,
Tried your suggestion and still getting the popups. Also did a program repair via control panel. I've tried about everything now with no change. I'm sure it has something to do with one or more Windows update(s) since it all of a sudden began after updates a couple months ago but it'd be very difficult to pinpoint which one(s). I only use this program in the work I do for a local magazine to send page proofs to our proofer. The owner purchased it, so maybe I can talk him into buying an update. Hey, it's a write-off !
DC

I have a user getting an error Adobe Acrobat has stopped working how do I resolve this?

Adobe Acrobat XI Pro
This happens at a variety of times. Sometimes while scanning sometimes while bookmarking sometimes while adding pages from a file.
What I have done is made sure the program was up to date, a repair install, updated scanner drivers, replace the scanner with a different model, made sure the workstation was current with MS patches. Any suggestions would be most welcome.
Thank you,
Brad

Thanks for the reply. Sorry I wasn't clear the version is XI standard. And I did check for updates. The program is current. Still a few times a day the program will crash and my user will have to start over again on the document she is working on. Very frustrating for her and me.
The full error is:
Adobe Acrobat has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

Acrobat 8.1 has stopped working

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