Acrobat 8 Pro Form Won't Save on a Mac

I created a form in Acrobat 8 Pro for Windows (version 8.2.5) and enabled Reader features. A user reports to me that she can complete and print but not save the form on her Macbook. What's up with this? What am I doing wrong??

No, she downloaded Adobe Reader X for Mac. I'm not familiar with macs at all, but one of our tech support people helped her install it and reboot.

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