Action cam, sony

Question

I bought a Actioncam of sony at  Millenia,Orlando .... but I did not ask how to do the same start fand the seller and not taught me,because at the time I made other purchases and was a bit rushed.I live in Brazil and here there is no support for it, what should I do ?I would like to have contact seller to take my doubts.

Answer 1

Hello again Mariglam,
I apologize, as I did not realize you had purchased an International Geek Squad Protection plan. Using the email address you registered with the forum, I was able to locate your purchase and the protection plan.
To utilize this plan, you would need to locate a manufacturer authorized service center or depot to drop your Sony Action Camera off for service. You would be required to pay the service provider for repairs and then submit your repair bill for reimbursement.
To be reimbursed for the service work on your camera, you would need to call the appropriate phone number listed in the Terms & Conditions, which I’ve linked you to above, as well as listed below.
Products purchased at a U.S. Store and calling from Brazil
For service call 00 XX (*carrier code) 800-556-56565
* For Brazil the exit code 00 must be followed by a carrier code XX which can be:
·         14 (Brasil Telecom)
·         15 (Telefonica)
·         21 (Embratel)
·         23 (Intelig)
·         31 (Telemar)
Please know that the repair would need to be covered by your International Geek Squad Protection plan to receive reimbursement. To review the coverage of your plan, please feel welcome to visit the link I provided above.
If you should have any questions, please let me know!
Regards, 
Tasha|Social Media Specialist | Best Buy® Corporate
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