Action condition through user status as well as date profile
Hi All,
My scenario is like action will be triggered through date. I have the scenario like we hv to create the exchange order and after that we hv to create the sales prder. The maximum time gap betewwen the exchange order and sales order is 1 month. If customer does not return the goods within 21 days we hv to send a mail to customer saying "you have another 7 days to return the product" means before 7 days we hv to send a warning mail to customer. Again if the customer send the old goods then we will make a fresh order on the reference on exchange order. Can u tell me how can I achieve this through action peofile. That is condition will be date management and user status.
Status is opened state. Before 7 days mail will be sent to customer. If customer does not return the product the status will be cancelled.
How mail will be sending to customer automatically after 21 days to return the products?
Your help will be appreciated.
Thanx
Chinmaya
Hi Madhu,
Thanx for ur valuable time. I know the configuration of action profile and sending the mail to customer. But my requirement is suppose I create the exchange sales order today, the customer is supposed to return the product within 1 month. If customer does not return the product within 21 days I should send a warning mail on 21st day. I know to create everything, but my requirement is if I create the exchange order today, how automatically mail will go on 21st day to the customer. I created the action profile, created the date profile. But in action condtion when I am going to give the condition I am not seeing any condition that should executed through Date profile. I can execute the conditon based on user status, system status, priorityetc. But I am not seeing any condition which will be executed through Date profile.
Can u tell me how can I maintain the condition through Date profile. I have assigned the date profile to the Transaction.I have assigned also status proifle, Action profileetc whatever needed to be done.
Please help by giving valuable answer in step by step.
Thanx
Chinmaya
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