Activity Creation from Survey Response

Does anyone know the standard program (or process) that is run in CRM that creates activities from the survey responses? I am trying to implement campaign automation which is triggered from the activity via an action, but I am not sure how you get the survey response to create the activity. Is there is a program that needs to be run to use the entries in the CRM_SVY_DB_SV and CRM_SVY_DB_SVY tables?
Thanks!

Gregor -
Thanks for the information, but maybe I didn't state my question clear enough.
This is what I am trying to achieve and according to what I have read in the SAP Campaign Management Best Practice document, it should be able to be completed.
Create a survey using the CRM_SURVEY_SUITE under the Marketing folder. Use the standard PBO and PAI interfaces (CRM_SVY_ACTIVITY_CREATE_PBO and CRM_SVY_ACTIVITY_CREATE_PAI). I generate a URL and send it via e-mail through a Campaign in the Marketing Planner that uses campaign automation.
When the response to the survey is submitted, it should generate an activity transaction type 0000 automatically and then trigger the next step of the campaign automation process.
The issue that I am having is that I am never getting the 0000 activity type to generate based on the survey being submitted. The answers are getting saved in the CRM_SVY_DB_SV and CRM_SVY_DB_SVY tables, but no activity.
Do you know what is suppose to generate the activity from the survey response?
Thanks!
Darcie

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Create activity from survey reponse

Hi Experts,
I'm trying to implement a scenario in campaign automation (CRM2007) where an activity is created when in a survey response a particular questions is answered with a specific answer (for example, when question X has answer Y, an activity (task) should be created so that customer service can pick this up).
In the scenario outgoing mail as the response are generated in CRM. But how will i go about the creation of the additional tasks? After the decision node (when question X has answer Y --> campaign element Z) i put campaign element Z with communication medium Activity with an Activity Template associated to it. The workflow puts the business partner in the campaign element (number responses is + 1) but a activity is not created.
Your help will be very much appreciated!
Regards,
Marius

Implement these two BADI:
1. BADI: Campaign Determination
2. BADI: PAI Processing of Survey Data in Campaign Automation
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IMG>Customer Relationship Management>Marketing>Marketing Planning anc Campaign Management>Campaign Automation-->Business AddIns
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Hello Ivy,
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Hi Experts,
I have set up a campaign automation scenario in CRM 7.0 but am not able to trigger next campaign element based on survey response. The campaign automation scenario is as below.
Campaign u2013 Campaign Element 1 -> Decision Node -> Campaign Element 2
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u2022     Set up a standard u201CQuestionaireu201D rule in the decision node to send all those BP to u2018campaign element2u2019 who have responded u201CYesu201D to the survey.
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When I u201CStart processu201D from campaign, it creates Business activity for u2018campaign element 1u2019. The survey is also created in business activity. But, when I update survey response within the activity, it does not trigger next campaign element.
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Thanks

Hi Umesh,
When you send printed letter, the automation scenario is broken there.
Complete automation will work only if you are sending the campaign with E-mail and survey(trackable). Only these values can trigger the follow up steps (workflows).
If dont opt for the above mehod, you will have to creae campaigns for each step. You cannot have campaign automation. You can optimize the steps by choosing ELM to create mass Lead and TG at one shot. Later you can use this TG for next campaign.
Automation is not possible without trackkable URL.
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Hi all,
does anyone knows, how to configure a simple survey response scenario. I created a survey which I send to customers. If the customer click on the url, fill out the survey and send it back....nothing happens.
I don't know what'S wrong....so if anybody have an idea or a good guide or blog...let me know
Thanks in advance
Tobias

Hi Tobias,
When you sending a survey to a customer just append ++ at the end of the URL in your mail form. It is the tracking ID.
Also ensure that the Survey settings have checkbox, Evaluation with and without Business information Warehouse Ticked (Tcode: CRM_SURVEY_SUITE)
If you are sending survey via campaigns, ur survey should be craeted in the Marketing Application.
For every response which comes from the customer an Activity of trnasaction type 0000 gets created. Also if u check in transaction CRM_SURVEY_SUITE, there is a button called Evaluation click on that after selecting ur survey, it shall also show u the response.
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Regards,
Shalini Chauhan

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Dear Experts,
CRM 6.0
We have created a survey in CRM_SURVEY_SUITE and have included the URL for the survey in a mail form. Subsequently we created an email campaign which sends out the survey to the customers. Once the customers receive the survey, they maintain answers to the questions in the survey and click on the save button.
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Hi Ritwik,
I would like to clarify certain things for CRM Survey suite.
My client was initially sending survey to internal customers, means within the org, the scenario ran fine and was getting responses also.
Now they have got a new box and they want to extend this functionality to end customers also, mean to external e-mail ids. Now I would like to know whether if we configure a survey and send the url of that survey
http://sapServername:8000/sap/bc/bsp/sap/crm_svy_server/Survey.htm?sap-client=001&applid=CRM_SURVEY_OPPORTUNITIES&svyid=OPPT1_SURVEY&vers=0000000003&lang=EN&parid=OPP1_SURVEY1.XML++
directly to the end customer with the mail and ask him to respond.
Will I get the responses back in sap system without any intermediate settings.
Or I need to first host the survey on my website and map it to my sap server and then send the link of the hosted survey to the customer and once I get the responses, send those responses to the sap box through the mapping.
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There is a requirement in my project where the Standard Contact Person of the Sold to Party should be automatically determined during Activity Creation .I have completed the Partner Function configurations and now the Standard Contact Person is being successfully determined as the Partner.
However, there is a problem in a scenario where in another Contact Person other than the Standard Contact Person is to be determined during Activity Creation . In that case, the option to select the other Person is not being offered through a pop up window, but the System automatically populates the next Contact Person based on the BP Id ( Next on the Number Range )
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<< Moderator message - Please do not promise points >>
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Maroof
Edited by: Rob Burbank on Jan 5, 2011 5:06 PM

Hello Maroof,
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Regards
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Hi Experts.
I have activated material check for maintenance order, and system is checking material availability. But system is not generating purchase requisition if material not available.
PR creation from main order is feasible in case I will select item category as Non Stock - N; but system is not creating PR for stock item IC - L.
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Thanks in advance....
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Hi,
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Maintain the MRP type in Material Master.
Regards,
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Note:- My ABAP consultant has checked following BADI's, but could not find it useful.
IWO1_ORDER_BADI
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DATA_EXTENSION_CK
VALUATION_CK
ME_REQ_OI_EXT
IWO1_PREQ_BADI
ME_CHECK_SOURCES
ME_REQ_POSTED
IWO1_ORDER_BADI

Dear Amit
I am giving a different dimension to your question check if it fulfills your requirement -
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a co-worker created a survey. After testing for a while, he mailed a link to the survey to his users.
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He mails the remaining users asking them to please complete the survey.
One of the users responds back that he submitted his responses on the first day.
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So, there is an ID that I would have expected to find, but I do not see there.
When the user attempts to fill out the survey again, he gets a vague error that in the ULS correlates to "You cannot take the survey a second time" (seriously Microsoft? You can't just say that to the user on their screen?)
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I do not see any way to examine the list directly, but from what I can see, I doubt I would see anything different if I could see the "naked" data.
The respondent and the survey creator are not satisfied with the situation as it is now.
Obviously the user could recreate his survey using surveymonkey or some other web site designed for surveys.
However, I have several groups who want or need to use the surveys heavily. I am hesitant to recommend it given this issue.
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If not, does anyone have any ideas what might have gone on?
Thank you

These survey responses don't vanish, SharePoint doesn't make incomplete entrie visible to anyone, even the administrators.
What you'll need to ask the users experiencing that message to do is to click on the "view all responses" link and to edit thier current entry, or delete it and then retake.
Steven Andrews
SharePoint Business Analyst: LiveNation Entertainment
Blog: baron72.wordpress.com
Twitter: Follow @backpackerd00d
My Wiki Articles:
CodePlex Corner Series
Please remember to mark your question as "answered" if this solves (or helps) your problem.

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Dear PM Gurus,
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Simplifying above details:
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The Work Around Solution given by SAP is as follows: The system provides the following workaround:
After you change the indicator for materials planning-relevance to
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not save the order or network.
Regards,
Muhammad Usman Kahoot
Edited by: Usman Kahoot on May 27, 2010 1:32 PM

Activity Creation from Survey Response

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