Add multiple products to service request

Hi,
Does anyone know how to attach "multiple" products or assets to service request?
Would it be possible we do programing on siebel API to customize this functionality?
Thanks for the help.
Sab.

How about this approach:
- keep the assets on the Account;
- create a custom long text field to store concatenated Asset ids specific to this particular SR;
- create a custom applet that will display the Assets and allow adding Assets from the list of Asset records associated with the Account.
or, if you get worried about the capacity of a long text field, use Notes to store the Asset ids instead.
The drawback, of course, is that the relationship won't be reportable in Analytics.

Similar Messages

Does an item product from Service Request be an ECC or a CRM product?

Hello
I am puzzled with item product which is used in a Service Request, mostly for dates, SLA and contract determination.
I wonder if I should create this "Investigation" product in an ECC or in a CRM? (of course I assume we are working with scenario where products are replicated from ECC).
This product is actually used only for technical purposes (in the standard not even visible on the screen), so maybe there is no reason to create it in an ECC?
What is the SAP best practise in that case? Do you know?
Regards
Lukasz

Hello
When you create a service ticket in IC WebClient, in the background, the system creates automatically an item
in the newly generated service order (service ticket).
For that the DUMMY-service product (INVESTIGATION) is necessary, which is defined as default in the class CL_DEF_IM_CRM_SERVICEPROD_BADI especially method IF_EX_CRM_SERVICEPROD_BADI~PROVIDE_SERVICE_PRODUCT.
You can define the service product INVESTIGATION in transaction COMMPR01 or you can use and define an own service product with the BAdI for automatic service item creation:
-> BADI: CRM_SERVICEPROD_BADI
-> IMG > CRM > IC Web > Business Transaction > Business AddIns -> Business Add-In for Service Orders in Simplified Help Desk
Hope it helps
Joaquin

Service ticket process caters to multiple product scenario ?

Hi All,
We have an existing business process where in we use IC service ticket to trouble shoot customers problems.
The process is
a) Agent confirms the customer
b) Agent registers the product or confirms the registered product.
c) Agent creates the service ticket
When a customer calls in with issues for multiple products then agent has to create multiple service tickets and customer has to remember multiple tickt ids in order to follow up.
This leads to a bad customer experience.
So is there any way we can have multiple products in service ticket? So that agent gives one single ticket id to customer and also agent maintains one single ST to track.
We thought of using complaints,but its too risky for us to change the entire business process at this time.
If we use service order then also the same since IC service order UI is same as IC ST ui,.
Apart from customization is there any OOTB way to deal this use case ?
Thanks
AMol

Hi Amol,
You can definitely add multiple products once the Service Order is created. However if your requirement is to confirm multiple products at the time of registration then it would require you to tweak a lot of code around confirm. Also, you will have make amendments to the UI on the Account Identification screen to handle this as well.
I hope it helps.
Thanks,
Amrut

Add Unique Product in Shopping Cart

Hi,
I want to add a product only one time in shopping cart. I can add multiple product but want to have validation if buyer is going to add same product again. I have tried to resolve this problem with the help of custom JS but I am unable to find out product code at the time of "Add Sopping Cart" whether it is added or not. Please provide me fruitful solution.
e.g.
Go to :
1- http://www.cybre-t2v.com/voices-and-languages
2- Select Product
3-Add to Shopping Cart
4- Again go to Product list page http://www.cybre-t2v.com/voices-and-languages
5- Now again select same product
6- Again "Add to Shopping Cart" : Here should be message "You cannot add same product in shopping cart"
Thanks
Raghu

Wait, actually even easier would be to set the maximum qty for the product to 1 in the product details.

Dynamically adding "Runbook Automation Activity" to Service Requests?

Hi,
Imagine the scenario where a user (through the self-service portal) asks for access to 3 different folders, and each of these 3 folders have different owners. I want the user to be given immediate access when one of them is approved. I have created a parallel
sequential workflow for this.
This is probably best if I start off with a picture:
When this service-request is created, it only contains the initial runbook (RB416). This runbook then dynamically adds the parallel activity (PA417) and any sequential activities that are needed (SA418 and SA421) which contains one review activity and one
runbook automation activity (which gives the user access once the above approval has been granted).
The approval activities added by orchestrator work fine without any issues, but the added runbook activities added from orchestrator fail, and I have not been able to figure out why. I could not find any articles or guides detailing how to best add
a runbook "on the fly" from orchestrator, are there any? Or can anyone here explain how to best do this?

does the Runbook (RB416) assign the right "Sequence ID" (per Work item) when the parallel sequential activities (inc. RA & RB) are created.
I guess it will be easier to create the SR template with 3 x parallel sequential workflows, then let the first runbook(e.g. RB416) to
skip the appropriate Sequential workflows based on the user inputs.
Hi Ayman and thank you for your response,
Yes, the sequence ID's are correct, I think that the problem is how I am adding the runbook automation activities.
It would be easier to create the template with 3 parallel sequential activities, but then it would not be very dynamic and I want it to work even if we need 4 approvals, or even 20 :)
As I said, I think the problem is how I have added these runbooks. I have tried to find any articles or posts explaining how to add runbooks to a service request from orchestrator, but I have not been able to find one so I basically had to attempt it without
guidance (with a poor result ;) ).
Do you know if there are any articles or posts explaining this process?

Wish to create an Installation Service Request for Field Service with Multiple S/N

We are using Oracle 12.1.3 with Teleservice, Field Service and Installed Base. We ship multiple Serial Numbers in a given order then need to dispatch our Field Service technicians in order to install them at the customers locations. I am having a hard time thinking or figuring out the best way to record this in Oracle EBS. Using a Service Request is difficult as there is not a way to list multiple Serial Numbers that we are aware of. Any help or suggestions would be very welcomed.
Thanks
Jesse

You are not able to add user input while working "My Activities" or "My Requests" in the portal. They would have to use the Console, and then in the SR they would be able to update the User Input if that is where you wanted to store it. I would
create your own Activity Class (Inherit from Manual Activity) and add the fields for what you want, IP, Hostname etc.. then on the portal when the user request the vm map those values to that activity which is assigned to your network team. when they open
their activity in the console they can add the value for ip. There are many ways you can do this. Which way do you think your team will be most likely to follow.

Can I have multiple Serialized items on a service request for an "Installation" type of SR?

Can I have multiple Serialized items on a service request for an "Installation" type of SR? We normally ship our machines out in batches of 6, 12, and 20 with installation by our Field Servie Techs. They would like to be able to open a single SR for the installation but would want to "Tag" the Machines for it. I am not sure the posibility of this?
Thanks
Jesse

More info:
How to add a Reviewer to a Review Activity through Orchestrator
http://www.scsm.se/?p=895
Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

How to show product info in the Service Request Detail layout

I want to add product in the Service Request Detail , but can't not find the place to do that , is that possible in R16?

In the service request layout (step 3) you can bring in a field called "Product" which will allow you to pick a product.

Template to open multiple service requests

I have the following requirement to achieve with service manager...
I wish to open a new Service request or incident from HR for a new starter,
This SR or incident then needs to open templeted sub activites of build machine, assign phone extension, create AD account etc etc
These sub-tasks can then be assigned to other staff and closed off seperately but all link to the master...
How can I achieve this?
***Don't forget to mark helpful or answer***

This is, in fact, the entire purpose of the template, to allow you to create complex work items like Service Requests, with all component activities as they are.
The service request is a linear progression, i.e. only one activity will run at a time, and as soon as it completes, the next activity will start. this behavior is by design. if you have multiple tasks that need to run concurrently, consider using a Parallel
Activity container. the PA container will start, and all activities within the PA container will start, and as soon as all activities inside the PA are completed, then the PA will complete, and the next activity inside the Service Request will start.
Views are not updated unless you click away and back, or manually refresh the view. this might be why you don't see them.

How do I add a Voter to a Review Activity on a Service Request from an AD User Query on the Request Offering?

I have the query set-up and it works fine, but I cannot map it to anything, I suppose because it is an object and not a simple string. I think I get the option to Map it to related items or configuration items in the Query itself maybe, I seem to remember
seeing that, but I can not map it to anywhere on the Service Request or Activities in the Request Offering Set-Up.
However, looking at my Update Object Activity in My Runbook, I do not see how to add a person to a review activity anyway.
Can someone enlighten me?
I do not know Powershell well enough to use it with SCSM or Orchestrator yet, and I am not even sure if we have SMLets so keep it simple if possible.
Thanks for any assistance!

More info:
How to add a Reviewer to a Review Activity through Orchestrator
http://www.scsm.se/?p=895
Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

Service/Plan to Add multiple users to OrgUnits

How to update OU members in CCP 9.3.2 by using Services ? Is there any way to use Rex ? What Transformation format should I use?

Hi Lee,
"Add Organization Technical Administrator" service is using REX Add Person agents which will update "Organizations" attribute for one user, but what I need is to populate "Organizations" attribute of multiple users with multiple OrgUnits or the other way, adding multiple users as a member of one or multiple OrgUnits.

SRM 7.0 - Service Request item add Service Provider (empty list)

Hello,
Up on creating an Service Request item in a SHC (operational purchaser) an error message is shown: 'Enter at least one source of supply'
The tab 'Supplier / Service Agents' tell me:
Here you see all available suppliers for the selected productcategory. ... You can also specify individual Service Agents
There for i went to SRM Administration -> POWL: Contact persons -> Enable 'service agent' for one of my contact persons.
And added a prodcat for the bidder via: SRM Administration -> POWL: Bidders -> Tab: 'Bidder Data' -> added a line with a product category
Now up on creating a new service request it still doesn't show me any possible SOS. Anybody knows how come?
Kind regards,
Tim

Hello Jay,
I've neither setup those possible SOS: For contract i want to note that i do have a contract available but it's a productcategory contract and it will most probably only look for an contract with the exact same service item included.
I don't have/use AVL/inforecords/quote.
For the 5th it seems to me it's pointing to the vendor -> product relationship. There won't be any indeed.
What i don't get is that the SOS tells me it will look for suppliers for the selected productcategory, hence the service item field is not even a required field!:
Here you see all available suppliers for the selected productcategory. ... You can also specify individual Service Agents
That's why i went to the supplier BP administration and added a productcategory responsibility or some sort, on a supplier you can maintain productcategories on the bidder tab. Did you see that? Do you maintain those? Don't you expect those to work with the SOS lookup we're discussing here?
Kind regards,
Tim

Service request for produce a product

Hi experts,
A similar company to us is asking us to produce one of its products, due to this kind of requests are received rarely we do not want to handle them through a production order at our plant, we want to handle them through a service request
Can you tell me how to handle this kind of subcontracting through a service request?
What transactions I have to use to créate, process, close, etc the service requisitions?
Regards,
Arnulfo Cordero Pradel

Hi Arnulfo
What exactly do you mean by service request? Is this a CS order? If it's the case, this is not the proper space to open your thread, since the SAP ERP Manufacturing - Production Planning (SAP PP) is related to production orders.
BR
Caetano

Anybody that I add to my bbm service doesn't seem to get any request to be added nor do I get one when they add me

I need some help guys, I have a BB 8320 Vodafone which was from the UK and the person that I took it from unlocked the phone and passed it on to me now. I have a few issues with the BBM service.
I have recently activated my BBM service by choosing a particular plan that my carrier offers, and I have noticed that the edge now can be seen in uppercase which means the service has been activated and should work. But, anybody that I add to my bbm service doesn't seem to get any request to be added nor do I get one when they add me. I have been facing this problem with my BBM and I am not sure how to go about it.
I need a few clarifications first and foremost, when a BB 8320 phone is unlocked does it mean the phone has been unlocked so other carrier sim cards work or all the feature on the BB 8320 phone unlocked. Secondly, considering i'm in a situation like this, what should I be doing to resolve this issue at the earliest, do I go to a technical desk guy and ask them to re-install the Black Berry OS on to my phone all over again or do I just throw away this piece of **bleep** that BB has created?
And could anybody let me know doesn't BB have a universal software that let people put any sim card and work rather than have carrier specific software? Please need help really bad on this one!!
I would really appreciate if some body can help me out in resolving this issue with your comments.
Thanks much in advance who ever you may be!

It really doesnt work not e en on my bberry8350

Create Service Request with Multiple Choices

Dears,
I need to create Service Request to appear in the portal with Multiple Choices like blow
Mohamed Fawzi | http://fawzi.wordpress.com

Hi Mohamed.
I am sitting almost in the same sudation, I am designing a service request form in the portal and will be using multiple checkboxes for various new equipment aka desktop, laptop, mobile blah blah.
were you able to get multiple checkboxes to work in the portal, and if so, could you possibly share the solution. also if I may ask, can you have two or there checkboxes in the same row (next to each other), or only in a column?
thanks in advance

Add multiple products to service request

Similar Messages

Maybe you are looking for