SRM 7.0 - Service Request item add Service Provider (empty list)

Hello,
Up on creating an Service Request item in a SHC (operational purchaser) an error message is shown: 'Enter at least one source of supply'
The tab 'Supplier / Service Agents' tell me:
Here you see all available suppliers for the selected productcategory. ... You can also specify individual Service Agents
There for i went to SRM Administration -> POWL: Contact persons -> Enable 'service agent' for one of my contact persons.
And added a prodcat for the bidder via: SRM Administration -> POWL: Bidders -> Tab: 'Bidder Data' -> added a line with a product category
Now up on creating a new service request it still doesn't show me any possible SOS. Anybody knows how come?
Kind regards,
Tim

Hello Jay,
I've neither setup those possible SOS: For contract i want to note that i do have a contract available but it's a productcategory contract and it will most probably only look for an contract with the exact same service item included.
I don't have/use AVL/inforecords/quote.
For the 5th it seems to me it's pointing to the vendor -> product relationship. There won't be any indeed.
What i don't get is that the SOS tells me it will look for suppliers for the selected productcategory, hence the service item field is not even a required field!:
Here you see all available suppliers for the selected productcategory. ... You can also specify individual Service Agents
That's why i went to the supplier BP administration and added a productcategory responsibility or some sort, on a supplier you can maintain productcategories on the bidder tab. Did you see that? Do you maintain those? Don't you expect those to work with the SOS lookup we're discussing here?
Kind regards,
Tim

Similar Messages

Problem in opening 'Find Service Request' and 'Create Service Request' HTML forms

Hi,
I am working on creating some date for EBS Service, and I am unable to open 'Find Service Request' and 'Create Service Request' HTML forms.
I keep getting the error message :
Oracle error - 20001: ORA-20001: APP-FND-02902: Multi-Org profile option is required. Please set either MO: Security Profile or MO: Operating Unit profile option. has been detected in MO_GLOBAL_INIT.
I have min knowledge of EBS set up and configuration. We just use EBS as a source system for our ETLs. Please suggest any workaround to get resolve the issue.
Thanks,
Kishore

Navigate to System Administrator responsibility > Profile > System. Search for the profile MO: Operating Unit and under responsibility field, put in the responsibility name you are using for creating the service request, click OK and enter the desired operating unit value in the next window. It pulls up all operating units defined and you can chose the desired one.
Thanks
Shree

Service Request Tempaltes in Service Plan.

There are two related questions here:
1. Has Any one used Service Request Temaplates before ? There is no standard available, so I created my own of Template
Type: D. Is there a standard template transaction type that should be used ?
2. After I create some transactions using the Service Request template, I am unable to assign it to the Service Plan Item. the Serivce Plan item only accepts Service Order temaplates and throws an error message if I manually enter the Service Request Template number. the error message reads: "The Transaction ######## does not exist" (##### --> Request Number).
Can some one shed light on these issues ?
Thanks,
Farhad.

Can you check if the Microsoft.EnterpriseManagement.HealthService.Modules.WorkflowFoundation.dll
is found on your management server (folder where service manager is installed)?
Cheers,
Anders Spælling
Senior Consultant
Blog:
Twitter: LinkedIn:
Please remember to 'Propose as answer' if you find a reply helpful

Wish to create an Installation Service Request for Field Service with Multiple S/N

We are using Oracle 12.1.3 with Teleservice, Field Service and Installed Base. We ship multiple Serial Numbers in a given order then need to dispatch our Field Service technicians in order to install them at the customers locations. I am having a hard time thinking or figuring out the best way to record this in Oracle EBS. Using a Service Request is difficult as there is not a way to list multiple Serial Numbers that we are aware of. Any help or suggestions would be very welcomed.
Thanks
Jesse

You are not able to add user input while working "My Activities" or "My Requests" in the portal. They would have to use the Console, and then in the SR they would be able to update the User Input if that is where you wanted to store it. I would
create your own Activity Class (Inherit from Manual Activity) and add the fields for what you want, IP, Hostname etc.. then on the portal when the user request the vm map those values to that activity which is assigned to your network team. when they open
their activity in the console they can add the value for ip. There are many ways you can do this. Which way do you think your team will be most likely to follow.

Difference between ICSS service request and stanadard service order srvo

Hi All,
Is there any difference between ICSS servicerequest and standard service order srvo. can i use SRVO directly in ICSS instead of ICSS service request.
Please provide some inputs.
Thanks,
Priya

Hi Priya,
Yes, there are differences (major) between the ICSS Service Request and a standard CRM Service Order.
A service request in ICSS is basically a query to ask for a specific service when they cannot resolve the problem on-line using other tools such as FAQ's or the solution search. Service requests can be linked to both registered and non-registered products and installed bases. Contracts that cover the requested service will be searched for and warranties can be validated as well. Appointment scheduling for a requested service can be set up as well.
That is about the extent.
True end-to-end service order processing is realized only in the CRM Service Order. Here you can plan the service, execute and bill for a service. You can maintain items (which cannot be done in a service request) such as spare parts, triggering of availability checks, pricing, credit checks, etc... The system will create a sales order for sales related items, thus executing on order to cash back-end business processes.
As you can see they are very different.
ICSS does not support true SAP CRM service order processing thus you cannot use this standard order type in ICSS.
Deb

Not able to create service requests in E-Service

HI all,
I am unable to create service requests in the e-service scenario, after i enter all the data and press save button, it says that number is null.
There is no dump in the crm system.
I am able to create the same service request in CRM system and also can see these transactions in search list of e-service, but cant view them.
its giving an error message "An error occurred. The action that you requested could not be performed"
Regards,
Karunakar.

When i tried through DBCA it hanged...
through oradim it the posted error was appearing
I have all the privileges as i logged in as domain admin.
Oradim says it cannot create but the service has been created in services.msc but when i start the service the posted error message was appearing on the Eventlog

SRVR(Service Request) and SRVO(Service Order) are not appearing in IC_Agent

Dear friends,
We are planning to implement Service Requests and Service Orders in CRM 7.0 Interaction Center
The Service Transactions(Service Order/Service Request) are available in 'Service Professional' business role but not available in 'IC_AGENT' role.
The things i have observed
1. Without the channel the Transaction Type was not appearing in SAP GUI (CRMD_ORDER)
2. Even after maintaining the Channels the BUS2000223 (Service Request) did not appear in CRMD_ORDER but the SRVO- Service Order transaction type appeared.(BUS2000116 Service Process)
3. Have maintained the SRVO and SRVR transaction types as dependent transaction types in the 'Business Transaction Profile'; still when clieck on the Service Request or Service Order create I am getting the below error
'No transaction type is available for creating a transaction'
Below is the diagnosis
Diagnosis
No transaction type is available when creating a transaction. This can be due to the following reasons:
No transaction type is available according to Customizing
The user has no authorization for the transaction type
System Response
It is not possible to create the transaction.
Procedure
Make sure that:
The transaction type is set up in Customizing
The user has authorization for the transaction type
Can you please guide me where the actual issue is
Regards
Raj

Hi Raj,
As per your quarries and requirement please go through the link, it will help you in understandable way
http://help.sap.com/saap/sap_bp/BBLibrary/Documentation/C35_CRM701_BB_ConfigGuide_EN_XX.doc
Please reward points,
Cheers,
Sunil

Create service order on basis of service request via Enterprise Service

Hi,
I would like to use the ServiceExecutionOrderERPCreateRequestConfirmation_In Enterprise Service to create a service order in SAP in the basis of a previous created service request. Is this possible? I already tried calling the service with various parameter combinations. The creation works fine but the relationship to the service request is not maintained. Could maybe any of the SAP guys or anyone else tell me whether this is possible at all or not?
Thanks a lot,
Manfred

Hello Manfred,
Yes this is possible.
In the service structure, there is a node by name BusinessTransactionDocumentReference.
Please enter the following in the node elements:
ID = <service_request_id>
TypeCode = 118
MainIndicator = true.
The node BusinessTransactionDocumentReference may look like below in XML.
<BusinessTransactionDocumentReference>
     <BusinessTransactionDocumentReference>
          <ID>service_request_number</ID>
          <TypeCode>118</TypeCode>
     </BusinessTransactionDocumentReference>
     <MainIndicator>true</MainIndicator>
</BusinessTransactionDocumentReference>
If you set the MainIndicator to false, ServiceRequest will be visible in the "Objects" tab in the Order. If this is true, ServiceRequest will be in the header of the order.
Hope this helps.
Regards
Shankar

Restrict search access of Service requests based on service team

Hi,
We have the below requirement in our client to restrict the search of the service requests based on the service team.
Requirement
A user can only search / display the service requests which are assigned to his queue.(Partner Function --> Service team)
Can you please suggest if we have a standard authorization object by means of which we can achieve this.
Can you please help us on priority on this. Reward points would be awarded for helpful answers
Thanks,
Vamsi.

Hello Vamsi
I redefined the method EH_ONSEARCH_BTN of component BT116S_SRVO/ADVANCEDSP. Because i used this in service order. you can same method of Service request component.
Use can call method insert_selection_param of class cl_crm_bol_dquery_service
to set the SERVICE_ORG parameter with value of Employee's service org.
Regards
Naresh

Service Requests in E-Service - Change the status of a request

Hi All,
We had setup a ICSS B2B web for return order management.
We have a requirement that once the service request is created by the User "Customer service representative" he should be able to manually change the status of the request in the web such as " In process" ->"Rejected" or "Approved" ->"Completed.
Please advise on how to proceed with the above requirement.

Hello Yves,
Thank you for this information.
I'd like to tell you that, we are using a shared transport directory and the transport management system is configured properly.
But I think that, changing the status of the transport requests (the field IMPFLG) in the table TMSBUFREQ would be a possible solution, although I'm not sure, if this is the right way.
What I intend to do is the following: change the field IMPFLG ("tp Import Flag") for the transports, which have been already imported, but appear in the import queue with the status "Request waiting to be imported" .
At the moment the field IMPFLG of these transports is set to "1" ("Request waiting to be imported") and I'd like to change it to "2" ("Request already imported") .
Would it work like this? Will the correct status of the transport requests be displayed in the TRX STMS?
Thank you in advance for your help.
Kind regards,
Noémi

Customize the Service Request Status

I am trying to customize the status for a Service Request form. We want to add some additional ones to that list. I am not finding where I go to update that list.
Cheers!
Matt

The list you are looking for is in the Library Tab, Lists view, Service Request status. take a look at
How to Add a List Item.
I'd like to argue that this is probably not what you want to do, however, as the status property is pretty tightly managed by the out-of-the-box workflows that move service requests forward, and manually setting these statuses will likely break the out-of-the-box
activity status engine.
Instead, you probably want to Create a new MP in the authoring tool, Locate and
Extend the Service Request Class, add a new Enumeration property to your extension, use the Create List button to create a new list,
Save and seal your class extension MP, close your original unsealed class extension MP and open the Sealed copy, Create a second MP to contain the form extension,
Locate and
Customize the Service Request form,
add a new List Picker bound to the property and list you created before, Save and seal your Form Extension MP,
Import both the sealed versions into your test system, Create a new (unsealed) Management pack in the test system and all your list items to the list you created earlier, test the forms
and make sure they look right and show the right data, then Export the unsealed list MP, and import all three MPs (the sealed class MP, the sealed form MP, and the unsealed list items MP) into your production system.
This has the advantage that it gives you a new place to store your custom SR statuses that you can set to be whatever you like, and doesn't break the out-of-the-box activity engine workflows, or the grooming engine that depends on the "closed"
status.

Service request being created in CRM WEB IC

When an user creates an Interaction Record and then viewed any service request from the view Last five interactions from webIC the system is automatically creating an additional service Request.
Steps we follow
1. Open the Interction centre
2. Search (preferable who has previous service requests created)
3. Confirm employee.
4. SC interaction record screen is displayed
5. Bottom of the page, you see interaction history
6. Click on any of the service requests
7. Service request would be displayed
8. Go back using breadcrumbs
---> Problem, in activity clipboard of SC interaction, you would noticean employee request created.
Can any one help with a solution for this on an urgent basis, the business is being affected very seriously and SAP says they can't help
Note: Maximum points would be rewarded
Regards
Ravi

Yes,
The steps you mentioned are correct
1) Account Indentification
2) Interaction Record created and displayed
3) Select Service request from the Last 5 interactions from bottom on page
4) Selected one of the Service request
5) In Breadcrumbs dropdown I see
1) Employee(Service) Request(XXXXXXX) --- the one I selected from Interaction history and being displayed
2) Interaction Record (XXXX)*
3) Interaction Record (XXXX)*
4) Identify Employee
I click on breadcrumbs to go back or I press END without pressing SAVE
NEXT
Open the Interaction Record by searching for the same from INBOX
The NEW Employee Request (Service request) created is there
If I use breadcrumbs to go back and repeat steps 1--3 (account Identification to select Service request), it does not create one, it is for only the first time the additional request is created.
I hope I am clear....
Regards
Ravi
Edited by: Ravi Kakkereni on May 30, 2008 10:19 AM

Service Requests not displaying on Service Request HomePage

Hi
i have been performing operations like inserting new Service Request, Getting list of Service Requests and Updating Service Requests via web service integration.
Everything was working fine till 2 days ago. Suddenly today my Service Request HomePage does not show any of my earlier service request records??? However, when i filter for them using the SR Number i am able to view them.
Also i get the list of service requests and i am also able to insert requests but the new records do not show in the homepage. Worst of alll, i am unable to update any of my earlier records bcoz the crm is not able to find the matching SRNumber!
This is very confusing. Can someone please tell me how i can fix this problem?
Thanks,
Saket

did you try to restart the Microsoft Monitoring Agent?
Antoine AL Ibry

XML Publisher with Service Module - Service Request Reports -- URGENT

Hi all ... any pointers/help/guidance with the problem listed below would be much appreciated.
I'm working in the context of the Oracle Service Module & Service Request Reports.
I'm required to configure the XML Publisher Responsibility seeded functionality with the service module reports.
Listed below are the two reporting requirements that I'm considering , corresponding to the following seeded XMLP Responsibility seeded components:
(I'm quoting an extract from the Oracle TeleService Implementation & User Guide here).
Detailed Report
Data Definition: Service Request Detail Definition (CS_SR_DETAIL_DEF)
Corresponding Template: Service Request Detail Report Template (CS_SR_DETAIL_TMP.en)
Template Description: Includes all of the available service request attributes including charges, the two descriptive flexfields, and extensible attributes.
Summary Report
Data Definition: Service Request Summary Definition (CS_SR_SUMMARY_DEF)
Corresponding Template: Service Request Summary Report Template (CS_SR_SUMMARY_TMP_en)
Template Description: Includes a subset of the detailed report attributes including the same charges information as the detailed report.
When I log into the EBS >> XML Publisher Administrator Responsibility >> Service Application ... I find these seeded XMLP components, together with the preview data, downloadable templates & sample output.
The question is:
Where (responsibility/application/navigation/etc.) do I find the seeded EBS Service Reports to provide the expected XML input to the seeded XMLP Service Request Data Definitions & Templates????
Notes ...
I have found the following two reports, under the Service Application in EBS, set their output type to XML and viewed the output of the submitted request:
- Service Request Detail Report
- Service Request Summary Report
... but each of these two reports produce XML output of a different data model/structure to that expected by each of the corresponding seeded XMLP data-definitions/templates.
Additionally, I cannot find any corresponding concurrent program definitions on the system with the same SHORT-NAME/CODE as the seeded XMLP data definitions themselves i.e. CS_SR_DETAIL_DEF and CS_SR_SUMMARY_DEF.
Are the necessary reports not actually seeded within EBS? Do the seeded XMLP data definitions & templates require development of new Concurrent Programs from scratch to access the database tables and provide the necessary data/input, or am I missing something here??

I am sure you found a solution to your problem. If not, to give a pointer to this issue, I guess these reports are gererated right from the service request screen and this definition is used there.This report can be generated from several places based on where you are within SR scree.
Thanks
Nagamohan

Post Invoice for Service Entry with many Service line item-MM-LIV

Dear All,
I have a problem to post Invoice for Service Entry with many Service line item. The problem is as follow:
I have created 1 Service Entry which has 5 Service line item in it. Three of the service line item are subject to Value Added Tax (VAT), the others aren't. Then, i wanted to post Invoice for the Service Entry, however, it just display 1 item which amount in total. How can i segregate each service line item in Service Entry thus i can post Invoice for all Service line item with subject to VAT and all service item with not subject to VAT, if just 1 Service Entry created for it ?
Please help me.
Thank You

Hi Ganda,
If you mark the 'service based invoice verification' checkbox in your PO item, your service items will be in your invoice as seperate invoice lines. Then you can modify the taxcodes on service item level.
Kind regards, Dick Hendriks.

SRM 7.0 - Service Request item add Service Provider (empty list)

Similar Messages

Maybe you are looking for