Add SAP CRM 7.0 to Discovery System?

Hello all,
is it possible to add SAP CRM 7.0 to the Discovery System?
Jan

I am sure you will be able to install an additional instance on it. But DS-V4 does not come with CRM 7.0.

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SAP CRM 5.0 ABAP + Java - Need to install JCRM

Hi everybody.
I've already installed a SAP CRM 5.0 ABAP´+ Java system but when installing i've only selected to install CRM APP components and didn't select JCRM CRM Java Components.
I've also patched Java components with JSPM.
Can i install those components (JCRM) now that system is already installed? How can i do it?
Thanks in advance.

Hi Romina,
Yes you can install it later not just for CRM but for any SAP Solution from the Business Suite or SAP NW04s.
You have to start JSPM and select Install Additional Usage Type and select JCRM.
Make sure after you install the new type to check your software components
http://HOST:5XX00/sap/monitoring/SystemInfo. to see if all your components are in the correct stack.
Best regards,
Juan Jose Alvarado

Sanity check ... CRM is not included in Discovery System?

Hi -
We have installed the SAP Discovery System - and I had been assuming that CRM was included - but it looks like it's not. Is this correct? Just want to make sure that I'm not missing something obvious -
Thanks,
Michelle

Hi Mike,
technically I'd presume yes. However hardware resources are limited on the box and it might not meet your expectations from a performance perspective. Unfortunately I personally haven't heard of somebody doing that. So I can't tell you what to expect.
Whatever you decide to do: Please make sure to have a working backup in place before making major changes to the system.
Best Regards,
rAimund

Unable to Add SAP System in NWDS to import RFC into BPM

Hi ,
I created a RFC out of a BRFPlus function in CRM system.
Now I am trying to add the SAP CRM system in NWDS from Preferences option.
But unable to do so.The error says wrong user/password.
However I am able to create the relevant configurations in Netweaver Administrator successfully.
Can you pleas guide me on how to add the SAP CRM system successfully in NWDS?
Thanks in advance

Hi,
for adding AS Java you need to provide the OS user. J2EE Administrator won't work here.
Are you sure that the OS user / password are really correct ? Can you log on with those credentials to the OS itself ?
If yes, please provide screenshots how exactly you have deleted the secure store in NWDS.
If you deleted it properly, did you restart NWDS?
Can you add the System via the SAP MMC console perspective of NWDS?
Have a look at this (see the workaround in the topmost entry there):
NWDS Troubleshooting - Java Development - SCN Wiki
I hope this helps.
Regards,
Ervin

Future Version of the SAP Enterprise SOA Discovery System

Hi,
what happens, if a new version of the system is available. I understood, that the system can be patched and new components can be installed. Do I have to buy a new box or can I make an update?
Would it be possible to add a image of the complete system to the distribution, so the system can easily be reset after something went wrong?

Hi,
it's currently a bit early to talk about future versions of the Discovery System. Nothing is finally decided yet.
The applications on the Discovery System can be patched and upgraded as any other SAP software installation. And you are free to add software to the system.
Shipping an image is a nice idea. I am not aware if HP is not shipping that already.
Best Regards,
rAimund

Data exchange b/w sap crm and external system with oracle adapter

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I am new to SAP CRM. Previously , I worked on SAP R/3(ERP).
Our requirement is that we want connection b/w these 2 system (SAP and NON-SAP SYSTEM) through EAI layer and also Point to Point connection.
If anyone hav material related to this plz provide me the link.
hemlata

Hi,
Please refer to the URL below
http://www.oracle.com/technology/products/integration/adapters/dev_support.html
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SAP CRM 7.0 connected to Legacy system

Dears -
we have the requirement to connect our SAP CRM system (7.0) - that is a brand-new installation NOT to ECC, but to a legacy system.
We have planned to implement custom interfaces to replicate the masterdatas. Doubt is: can you point out which are the Best Practices / Building Blocks in order to perform the configuration in SAP CRM without being it connected to ECC.
Every reply is greatly appreciated.
Teresa

> Do you have a sort of best practifce with all the customizing steps need to be done by hand?
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Markus

What are the drawbacks of implementing QAS (Quick Address System) with SAP CRM

Hi,
What are the drawbacks of implementing QAS (Quick Address System) for duplicate address management in SAP. QAS is a third party software that deals with duplicate address in the system.
Thanks in advance...

Hi Peter,
You can refer the CRM installation guide which has all the details including the post installation steps you require:
You can refer to CRM installation guide in SAP Service Market Place,which would also guide you about post-installation steps.
Please go through the below link:
service.sap.com/instguides> SAP Business Suite Solutions>SAP CRM--> SAP CRM 7.0
Hope this helps.
Regards
Yogesh

Upload of Campaign and Leads from flat file into SAP CRM system

Hi Gurus,
We need to upload Campaign and Leads from our legacy systems to SAP CRM systems. The source data will be available in the form of flat files (tab delimited)
Please let me know the possible ways of doing this.
Reward points are assured.
Thanks in advance.

Hi
you can use external list management functionality in CRM 5.0 useing the flat file tab delimited you can upload the contacts and create business partners followed by lead transaction types with business partners created and also external list management will allow you to create target groups for executing the campaigns in SAP CRM
please do reward points if helpful
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Error when using interactive form on SAP Discovery system

Hello,
we are trying to make a customer interactive form on the SAP Discovery system, everything works fine until we try to run a preview with interactive and changeble parameters turned on. By the way there is a SAP provided credential on the system. (system SAP ECC 6.0 sp08)
the following error occurs while calling the ADS;
first error message:
error while logging into credential 'GeneralError: Operation failed.
SecurityHandler.login:-1:
The Digital ID specified is unknown.
Date : 03/23/2007
Time : 16:04:56:997
Message : error while logging into credential 'GeneralError: Operation failed.
SecurityHandler.login:-1:
The Digital ID specified is unknown.
Severity : Error
Category :
Location : com.adobe.document.PDFManipulation
Application :
Thread : SAPEngine_Application_Thread[impl:3]_30
Datasource : 103929350:D:\usr\sap\ERP\DVEBMGS10\j2ee\cluster\server0\log\defaultTrace.trc
Message ID : 0018FEFB4E8F00710000013D0000160000042C5960F15BB3
Source Name : com.adobe.document.PDFManipulation
Argument Objs :
Arguments :
Dsr Component :
Dsr Transaction : dcf0bd50d94f11db8e950018fefb4e8f
Dsr User :
Indent : 0
Level : 0
Message Code :
Message Type : 0
Relatives :
Resource Bundlename :
Session : 0
Source : com.adobe.document.PDFManipulation
ThreadObject : SAPEngine_Application_Thread[impl:3]_30
Transaction :
User : J2EE_GUEST
second eror message:
Date : 03/23/2007
Time : 16:04:57:013
Message : Processing exception during a "UsageRights" operation.
Request start time: Fri Mar 23 16:04:53 CET 2007
com.adobe.ProcessingError: Credential login error while applying usage rights to PDF: C:\WINDOWS\Temp\adobewa_ERP_103929350\DM-8398477217709800775.dir\DM-8673971829680153343.tmp
Specific error information:
$$$/PDF/PDFCredentialLoginFailure2=error while logging into credential '^0'
GeneralError: Operation failed.
SecurityHandler.login:-1:
The Digital ID specified is unknown.
General error information:
IDL:com/adobe/document/pdf/CredentialLoginFailure:1.0
Severity : Error
Category : /System/Server
Location : com.adobe.AdobeDocumentServicesWorker
Application : com.adobe/AdobeDocumentServices
Thread : SAPEngine_Application_Thread[impl:3]_27
Datasource : 103929350:D:\usr\sap\ERP\DVEBMGS10\j2ee\cluster\server0\log\defaultTrace.trc
Message ID : 0018FEFB4E8F0067000001290000160000042C5960F1B348
Source Name : com.adobe.AdobeDocumentServicesWorker
Argument Objs :
Arguments :
Dsr Component : IWDFVM2160.wdf_ERP_103929350
Dsr Transaction : d5fe2cd2d94f11db90b20018fefb4e8f
Dsr User : ADSUSER
Indent : 0
Level : 0
Message Code :
Message Type : 0
Relatives : /System/Server
Resource Bundlename :
Session : 11645
Source : com.adobe.AdobeDocumentServicesWorker
ThreadObject : SAPEngine_Application_Thread[impl:3]_27
Transaction : SAP J2EE Engine JTA Transaction : [631ffffffd66002b7d]
User : ADSUSER
third error message:
Date : 03/23/2007
Time : 16:04:57:013
Message : Client: 200 SystemId: ERP AppName: SAFP
Processing exception during a "UsageRights" operation.
Request start time: Fri Mar 23 16:04:53 CET 2007
com.adobe.ProcessingError: Credential login error while applying usage rights to PDF: C:\WINDOWS\Temp\adobewa_ERP_103929350\DM-8398477217709800775.dir\DM-8673971829680153343.tmp
Specific error information:
$$$/PDF/PDFCredentialLoginFailure2=error while logging into credential '^0'
GeneralError: Operation failed.
SecurityHandler.login:-1:
The Digital ID specified is unknown.
General error information:
IDL:com/adobe/document/pdf/CredentialLoginFailure:1.0
at com.adobe.ads.request.UsageRights.execute(Unknown Source)
at com.adobe.BaseADSRequest.doWork(Unknown Source)
at com.adobe.AdobeDocumentServicesWorker.execute(Unknown Source)
at com.adobe.AdobeDocumentServicesEJB.processRequest(Unknown Source)
at com.adobe.AdobeDocumentServicesEJB.rpData(Unknown Source)
at com.adobe.AdobeDocumentServicesLocalLocalObjectImpl0.rpData(AdobeDocumentServicesLocalLocalObjectImpl0.java:120)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:324)
at com.sap.engine.services.webservices.runtime.EJBImplementationContainer.invokeMethod(EJBImplementationContainer.java:126)
at com.sap.engine.services.webservices.runtime.RuntimeProcessor.process(RuntimeProcessor.java:157)
at com.sap.engine.services.webservices.runtime.RuntimeProcessor.process(RuntimeProcessor.java:79)
at com.sap.engine.services.webservices.runtime.servlet.ServletDispatcherImpl.doPost(ServletDispatcherImpl.java:92)
at SoapServlet.doPost(SoapServlet.java:51)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:390)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:264)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:347)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:325)
at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:887)
at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:241)
at com.sap.engine.services.httpserver.server.Client.handle(Client.java:92)
at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:148)
at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
at java.security.AccessController.doPrivileged(Native Method)
at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)
at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)
Caused by: com.adobe.document.pdf.CredentialLoginFailure: IDL:com/adobe/document/pdf/CredentialLoginFailure:1.0
at com.adobe.document.pdf.CredentialLoginFailureHelper.read(CredentialLoginFailureHelper.java:67)
at com.adobe.document.pdf._PDFDocumentStub.setUsageRights(_PDFDocumentStub.java:284)
at com.adobe.EJB_PDFAgent.setUsageRights(Unknown Source)
... 31 more
Severity : Fatal
Category :
Location : com.adobe.AdobeDocumentServices
Application : com.adobe/AdobeDocumentServices
Thread : SAPEngine_Application_Thread[impl:3]_27
Datasource : 103929350:D:\usr\sap\ERP\DVEBMGS10\j2ee\cluster\server0\log\defaultTrace.trc
Message ID : 0018FEFB4E8F00670000012A0000160000042C5960F1B5C1
Source Name : com.adobe.AdobeDocumentServices
Argument Objs :
Arguments :
Dsr Component : IWDFVM2160.wdf_ERP_103929350
Dsr Transaction : d5fe2cd2d94f11db90b20018fefb4e8f
Dsr User : ADSUSER
Indent : 0
Level : 0
Message Code :
Message Type : 0
Relatives :
Resource Bundlename :
Session : 11645
Source : com.adobe.AdobeDocumentServices
ThreadObject : SAPEngine_Application_Thread[impl:3]_27
Transaction : SAP J2EE Engine JTA Transaction : [631ffffffd66002b7d]
User : ADSUSER
Hopefully these messages will ring a bell and some of you have a solution for this problem.
Many thanx in advance
Jasper Brugman

Dear friend,
Check the Below link
https://www.sdn.sap.com/irj/sdn/adobe?rid=/webcontent/uuid/24b9e126-0b01-0010-e098-f46384fad9f3

SAP CRM SERVICE IC WEBCLIENT E-MAIL RESPONSE SYSTEM

Hi
I am new to WEBIC. I am in CRM SERVICE. I want to generate a E-mail to send to the customer automatically with respect to the SLA(Service Level Agreement). With respect to the time delay from Service Ticket(Incident Registration). If the delay is 4hours it should send automatic message with 100%DELAY. If it is 2hours it should send automatic message to customer with 50%DELAY. Can to tell me how to generate E-mails and how to caliculate 50% and 100%. Is I need to insert mathematical expression in any where? Please let me know step by step. Is I need to Define Service, Assign service Manager Profile, Define Repository? let me know clearly. Thanks a lot.
Shrik.

Hello Piotr,
Ok, then that explains it! If you are using ICI, then the emails are stored on the external email server and not in SAP CRM. The Interaction Record in CRM contains a pointer to the email on the server. But if you delete or archive the emails from the server, then you will get the error message in the IC. This is completely dependent on how you configure your external email server. You can certainly have access from the IC, but you need to configure your email server to keep the emails for the desired length of time (i.e., until you archive the Interaction Records in IC).
The other option of couse is to use SAPConnect and the Agent Inbox with or without ERMS (or alternatively SAPConnect and ERMS Push) in which case the emails are stored in the SAP CRM system rather than on the external email server.
Warm regards,
John

Best Approach for integrating SAP CRM with Outage Management System

Hi All,
We are moving towards deploying Outage Management System (Oracle Utilities NMS) to help localize the fault, achieve Outage Management and a transparent network with a near-real time stats. We already have SAP ECC 6.0, ISU, SAP PI 7.0 and SAP CRM 7.0. One of the challenges we are facing is to decide how should we go about the integration of SAP CRM with Oracle's Outage Management System.
Here is a sample business scenario,
CSR receives a call from a consumer and inquires about planned outages for a particular area.
This information is contained in the Outage Management System (OMS). OMS is SOA based and is hosted on Oracle Service Bus.
I want to know that is there any ES Bundles available for CRM-OMS integration? Should we go about Service Based Integration? What are the alternatives to Service based integration? Can it be done using BAPIs?
We receive around 1000 consumer complains and against every complain a ticket is generated in CRM. Now If CRM is integrated with OMS using SAP PI, the volume of the data being exchanged via PI is very much high and exceeds our licensed volume for SAP PI. So I do need to know the best practices for either approach that you may recommend.
Regards,
Adil Khalil

does anyone have an idea about this one, I've asked this question in a few places and no one really seems clear about it.
Also, I've read here and there that SAP Business One is not a real SAP product. It was bought by SAP and is sold by them but has little do to with SAP's technology (R/3, SAP ERP, Netweaver, SAP CRM, ...), and that therefore they don't support it that much ? Is any of this right ?
I'm just trying to get my vision of the SAP universe clear.
Angela

Can Inbound IDOC create a BP(Business partner) In SAP CRM system

Hi
Req:
Contractor data is transfered from ERP system to CRM using Message type HRMD_ABA with ALE Distribution Model in place.
Inbound IDOC is Successfully Posted when checked in WE05 in SAP CRM System.
Question :
1. Can an INBOUND Idoc create BP automatically or is there need of Configuration or Any custom program .
Appreciate Your Response
Bhanu Polsani
Edited by: Bhanu Polsani on Oct 4, 2011 6:10 PM
Edited by: Bhanu Polsani on Oct 4, 2011 6:16 PM

You can maintain two different address for the business agreements (can be treated as mailing address for the printed invoice)but you can not maintain more than one standard address for BP as any given time.
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SAP Discovery system access to BI and EP

Dear support,
We have setup our Discovery System and were trying to connect it to our DEV 4.7 system for the purpose of prototyping the use of BI and the Enterprise Portal. Were running into issues due to our lack of knowledge and SAPs lack of good documentation in these areas. Were wondering if theres any support help you can provide to establish the connections between these systems and get some of the packaged functionality activated? Please let me know.
Is there any document provided to establish connection between Discovery system and BI system or any netweaver system
Best Regards,
AjitR

AJit, lots of points of learning here.
firstly, have you run through the basic excercises associated with the discovery system, including defining your own scenarios that you wish to test just using the components on the server?
I am sure you have already looked here but this is the jump off page to the discovery server assets.
https://www.sdn.sap.com/irj/sdn/esadiscovery
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Also, you can raise a support ticket following the usual process if you have a specific issue or cnnectivity requirements on you 4.7 instance.
Finally, are you sure you want to use your backend erp and not the erp2005 deployed on the box?

SAP Discovery system support

Dear all,
Do you know if customers who run a SAP Discovery system are entitled to any kind of dedicated support from SAP? For instance, via their regular support engagements such as Standard Support, Enterprise Support, Safeguarding or MaxAttention?
Or do they have to contact another instance within SAP if they require help with the setup or operations of the SAP Discovery system?
Thanks a lot in advance!
Best regards
Gregor

Hi Gregor,
The Discovery system is supported via CSN. For any Discovery System related issues, please open a CSN ticket on component CA-SOA-DS.
thanks,
Deepa

Add SAP CRM 7.0 to Discovery System?

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