Adding Custom command in Call Sidebar in Lync Client 2013

I created a Lync custom command, that appears when user right click on the contact. My application is a telephony integration. I want my option to be appear in Call side menu when right clicking on the contact. Is there any way I can achieve this ?
I used the following registry keys to create my commands
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\Lync\SessionManager\Apps\{3E0352E8-21F3-4E00-AA46-2ADA7085C9AD}]
"Name"="My App"
"ApplicationType"=dword:00000000
"ApplicationInstallPath"="C:\\telephony.exe"
"Path"="C:\\telephony.exe /userId=%user-id% /contactId=%contact-id%"
"SessionType"=dword:00000000
"ExtensibleMenu"="ConversationWindowRightClick;MainWindowRightClick"

There are addition options you can specify in the ExtensibleMenu options.
"MainWindowActions;MainWindowRightClick;ConversationWindowRightClick;ContactCardMenu;ConversationWindowActions"
I think you want ConversationWindowActions but we ware they will show up on both IM and Calls, so you may have to handle the code behind a little different depending on the modalites your conversation has.

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Lync Client 2013 - Redial External Contacts

Envrionment :
Lync Standard Edition with 2 Front Enda dn 1 Edge Server present
AudioCode Gateway acts as the SBC for SIP trunk to the enviornment.
User is saving an external contacts in his outlook contact settings.
Now to reach this contact, he is manually selecting the contact card and clicking more to dial the external contacts number.If the call is successfull or unsuccessful a entry is created in the call logs of Lync client.
Now second time the user is going to his call logs and selecting REDIAL. This time, Lync client is NOT seeing the external contacts phone number and instead of that it is dialing to external contacts email address.
How to change this on group wide settings such a way that redial only takes the phone number and not external email address ?
Thanks & regards
regards

Is this contact in Outlook with an email address?
Please check there is a phone number with the contact.
If there isn’t, the redial won’t show the phone number.
Lisa Zheng
TechNet Community Support

Disable auto sign in at start-up for Lync client 2013

Hi,
I want to stop the Lync client from signing in automatically at start-up.
Is there a way to do so?
We are using Lync client 2013.
Thanks in advance

Not as far as I am aware (at least on a PC that the user is logged onto their domain account with) . The only option you have is to stop the Lync client from starting up with Windows (see here - explains both options dialog and reg key http://blogs.technet.com/b/rischwen/archive/2013/06/20/lync-2013-client-auto-start-registry-key.aspx)
If it's a shared PC, you can try this: http://allunifiedcom.wordpress.com/2012/04/12/prevent-lync-from-auto-saving-of-credentials-e-g-multi-user-pc/
If this helped you please click "Vote As Helpful" if it answered your question please click "Mark As Answer"
Georg Thomas | Lync MVP
Blog www.lynced.com.au | Twitter
@georgathomas
Lync Edge Port Check (Beta)
This forum post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

Change the default one-click audio call option on Lync clients

I know that the Lync client looks to AD for the telephone number (of which I have the txt file normalizing the number there) and that is working properly. I would like to know how I can change the default to make a "Lync call" as oppose to dialing the
number from AD.Bob Ausmus

You need to set the client policy:
EnableVOIPCallDefault
Optional
Boolean
When set to True, a Lync 2010 call will be placed any time a user employs the click-to-call feature.
This policy setting only affects the initial state of the click-to-call feature. If the user modifies the value of the click-to-callsetting then the user-selected value will override this
policy setting. After a user has modified the click-to-call setting that setting will remain in use and will not be affected by the EnableVOIPCallDefault policy.
http://technet.microsoft.com/en-us/library/gg398300.aspx
Set-CsClientPolicy -Identity Global -EnableVOIPCallDefault $true
Regards,
Jamie Schwinn

How Can I move contact users saved on lync client 2010 to lync client 2013 ?

i did a migration between lync 2013 and lync 2010 everything done ok
now when move the users from the lync 2010 pool to new pool and sign in with my user i couldn't see any contact on my old list
there was DBIMPEXP.exe tool but this tool not exist in lync 2013
i took a backup for all users but how can i restored them to new client
the backup file on lync 2010 is "xml"
and in the lync 2013 is "zip"
thank you all

Please check the following blog.
http://www.shudnow.net/2012/10/09/dbimpexp-exe-functionality-integrated-into-lync-2013-preview-management-shell/
Lync Server 2013 Preview has deprecated the use of DBIMPEXP.exe.
There are now native Lync Mangement Server cmdlets to provide the equivalent.
You can use the command convert-csuserdata to convert between a 2010 XML file provided from DBIMPEXP.exe and a ZIP file provided from Export-CSUserData.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Lync Client 2013 64bit instantly crashes before sign-on || Office 2013 ProPlus 64bit & Windows 8.1 Enterprise 64bit

I have a problem with my Lync Client. It simply crashes before the sing-on with following error appearing in application log:
Faulting application name: lync.exe, version: 15.0.4623.1000, time stamp: 0x53728995
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17055, time stamp: 0x532954fb
Exception code: 0xe06d7363
Fault offset: 0x0000000000005bf8
Faulting process id: 0xc4c
Faulting application start time: 0x01cfa58adb7a455e
Faulting application path: C:\Program Files\Microsoft Office\Office15\lync.exe
Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll
Report Id: 1a57ee5a-117e-11e4-825d-28d244607082
Faulting package full name:
Faulting package-relative application ID:
As the faulting module path is not pointing to a conflicting Bluetooth driver or anything, how to troubleshoot what software is conflicting this?
Needless to say I've done all basic steps; reinstalling the office, updating with all the latest Office & Windows patces, repairing it, tried it with another / empty user account, etc. This is a new machine with clean Windows installation without OEM
crippleware. Before I just uninstall everything but Office from this machine, how do I point a problem resulting a kernelbase.dll faulting?
Only clients "Starting..." screen is showing before the crash.

Please check if Word, Excel work correctly.
Check if Lync 2013 works on other computer installed using the same installation media.
Lisa Zheng
TechNet Community Support

Lync Cliente 2013 I Can´t use IM and crashes the lync

We try to open the IM in lync 2013 client and crahes.
I receive the following error message
Firma con problemas:
Nombre del evento de problema:    BEX
Nombre de la aplicación:                  lync.exe
Versión de la aplicación:                    15.0.4569.1503
Marca de tiempo de la aplicación:   52b0af33
Nombre del módulo con errores:     unknown
Versión del módulo con errores:      0.0.0.0
Marca de tiempo del módulo con errores:    00000000
Desplazamiento de excepción:         01020000
Código de excepción:                        c0000005
Datos de excepción:                           00000008
Versión del sistema operativo:          6.1.7601.2.1.0.256.48
Id. de configuración regional:          6154
Información adicional del problema:
LCID:
3082

Hi,
Did the issue happen only for you or for multiple users?
You can try to logon other Lync client on other computer with your Lync account as a test.
It may cause by the conflicts between the Lync client and some drivers or some third party programs installed on the computer.
Please check if you install Bluetooth utility on your computer? If yes, please remove it and test the issue again.
Please also run Clean Boot to disable thirty party services and then test again:
http://support.microsoft.com/kb/929135
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Lync Client 2013 - IM's sent show incorrect Font and text color

No matter what I set text to, either in Options or directly in the IM window, my text goes out in Times New Roman, with the first word in black and subsequent characters in gray. Has anyone else experienced this, and does anyone know how to resolve
it?
Edit: I confirmed that once the server was upgraded to Lync 2013, this issue went away. The only fix in a mixed environment was disabling the LyncHTML process.

Hi,
The issue may be more related to Lync client. Please reinstall Lync and install latest update to test the issue.
http://technet.microsoft.com/en-us/lync/dn146015.aspx
Kent Huang
TechNet Community Support

Lync clients 2013 fails to show video, but 2010 works ok.

We'v migrated from 2010 to 2013 Lync server. But some Lync clients in remote places are still 2010.
And today I'v discovered that in a conference for 50+ participants but only one speaker (audio, video and presentation) for some reasons no one of 2013 client and WebApp could see a speaker video. I'v first restarted a client, then
a device, but no effect. After 30 minutes we have to start without a video, but some users with 2010 clients wrought that they have a video of the speaker.
I'v installed a Lync 2010 to my test PC, and on the same PC, with the same credentials 2010 client video is ok, and 2013 shows only a video placeholder.
I’v created a test conference, and the same situation repeats with only 4 clients.
Any suggestions ?

Hi,
From your description above, did you mean only 4 special Clients have this issue?
If yes, please try to check the OC firmware, delete Lync user profile and Lync information on Registry, then test he issue again. If the issue persists, please check if the Lync 2013 client update to the latest version.
Lync user profile: %UserProfile%\AppData\Local\Microsoft\Office\15.0\Lync
Lync user information on Registry: HKCU\Software\Microsoft\Office\15.0\Lync\[email protected]
Best Regards,
Eason Huang
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Eason Huang
TechNet Community Support

Lync Client 2013 not Signing in, But Lync 2010 Do Sign In

Dears,
I have a weird problem, I have installed Lync 2013 FE Server, after I finished installing it I tried to test the log in with the Lync 2013 client, it asked for authentication but everytime I enter the authentication it gives me an error of server is unavailable
now.
I've checked the DNS records, ports and certificate everything is fine, but it doesn't sign in. The weird issue here is that I tried to use a Lync 2010 client and it signed successfully with no error and within 2 seconds!!!
The only thing different in my deployment here is that I've updated the Lync to CU1 before I start the services for the first time and also before requesting and assigning the certificates.
Please do anyone has an idea of why this is happening? I will try tomorrow to uninstall Lync and its databases and start fresh without the CU1.

Hi,
Please check if the Lync 2013 uses the automatical configuration to sign in Lync seve.
Please check the Client version policy in the Lync server control panel. Maybe the client version policy block it with mistake configuration.
Have a test to install the Lync 2013 on other PC then check the issue again.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
Sean Xiao
TechNet Community Support

Error Installating Lync Client 2013 Basic 32-bit

Hi,
We're implementing Lync in our office and have already deployed a server and working with a few pilot users.
one of the users, I've tried installing Lync Basic Client (32bit), always gives an error.
During installation, it would stop in the middle and would say that it would need to restart. We're already restarted twice and yet same error occurs.
The desktop is a Windows 8 machine with Office 2010 installed.
Any help?
Regards
Eisen

What is the error did you get?
On Windows 8 computer, I installed Office 2010 and Lync Basic client (32 bit).
I didn’t have the same problem.
Please try to uninstall Office 2010 first and install Lync Basic client.
Lisa Zheng
TechNet Community Support

Using the dial pad on the CX5000 to initiate a call from the connected Lync client

I have a Polycom CX5000 connected by USB to my conference room PC running Lync 2010. I can initate calls with the Lync client on the desktop. I would
like to be able to start those Lync calls with the CX5000 keypad. Is this possible?
Philadelphia, PA

The CX5000 is only a Camera with a usb connection to the client to work as audio/video device.
In addition the CX5000 has a analog connection for a analog line, therefor you can use the dialpad to dial over the analog line.
regards Holger Technical Specialist UC

Make Call Fail on B2B in Lync Server 2013

Hi,
I am facing an issue while working with Lync server 2013.
My analysis on the issue is as follows:
Lync Client 2013 (SIP Scenario) :
1) Invite from UCMA application to Lync Server and then to reach Lync Agent.
2) Trying
3) 180 Ringing
4) "488 not acceptable here" responded by the Lync Server
Lync Client 2010 (SIP Scenario):
1) Invite from UCMA application to Lync Server and then to reach Lync Agent.
2) Trying
3) 180 Ringing
4) 200 Ok (Lync Agent attends the call)
The scenario works properly with Lync Client 2010 and Lync Server 2013.
But the same doesn't work with Lync Client 2013 and Lync Server 2013.
Kindly revert back with a possible solution ASAP.
Regards,
Harish

Hi,
Make sure Lync 2013 client update to the latest version and then test again.
If the issue persists, you might post the issue on Lync MSDN forum and more developing expert will help to solve the issue. Thank you for your understanding.
http://social.msdn.microsoft.com/Forums/en-US/communicatorsdk/threads
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

VVX handset initiated call will not connect to Lync client with simultaneous ring enabled

Has anyone encountered a similar issue? And any advice on how to fix it please? (note - a case has been logged with Polycom, but weeks are passing by and they have not provided any useful response so far; hence reaching out in
the community for help) .... thanks in anticipation.
Here's the scenario:
A Lync 2010 user in the office (I'll call her Lisa) has setup her Sim Ring to an external number (her mobile number).
Another Lync 2010 user in the office (Mike) calls Lisa's extension from his VVX410.
Lisa answers the incoming call using her Lync client with a USB headset.
The call appears to connect according to Mike and his VVX screen starts the call timer.
Lisa's Lync client just says "Connecting Call ..." but never actually connects.
The line is silent for both Mike and Lisa. There is no audio in either direction.
Further testing reveals the following:
The same problem occurs if Lisa uses a VVX handset to answer and also happens if she uses a CX600 handset to answer. Hence the problem seems to relate specifically to the fact that Lisa has setup Sim Ring to an external number; rather than relating
to the answering device type.
If Lisa changes her Sim Ring so that it calls another internal extension, then the problem does not exist, i.e. calls connect fine. Hence it seems to be specific to sim ring to an external number.
The environment is Lync Server 2010 CU6, Lync client 2010 on Win 7 (although the same problem exists when tested with a Lync 2013 on Win 8.1 client); and with AudioCodes Mediant 2000 and 1000 gateways.

Please specify another external number for Simultaneously Ring.
You phone may not have permission to dial an external phone number.
Please check if you can call the external phone number directly.
Lisa Zheng
TechNet Community Support

Calls not ending on the Lync Client

When Making a call through the Lync Client , you can talk as normal on the desk phone but when hanging up the lync client still shows the call window and after a short pause it says <person you tried to call> did not answer (an option
to retry appears).
We are using Lync Server with a Mitel based phone system. When hanging up on Lync the call hangs up on the Mitel phone.
Please let me know if you need any more information.
Thanks

Hi,
Did the issue also happen between two Lync desktop clients or just happen between one Lync desktop client and one Mitel phone?
If the issue just happen between Lync client and Mitel phones, it may be an inbound route issue.
Please also try to update to the latest version for Lync Server and then test again.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Adding Custom command in Call Sidebar in Lync Client 2013

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