Adding users to an existing Creative Cloud Account

I have an existing annual plan for myself, and I want to add my son and daughter. Is there a plan to do that, or do I have to do 3 individual accounts?

Separate plans for separate people... although you may install/activate on 2 computers
Cloud License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
-Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
-Windows or Mac does not matter... 2 on the same operating system, or 1 on each
-Both subscriptions MAY be in use at the same time https://forums.adobe.com/thread/1683787

Similar Messages

Having a problem adding programs to my existing Creative Cloud desktop

Originally installed Creative Cloud and a few programs about 3 months ago and all has been working well.
I have been trying to add additional program but consistently have a problem and get error messages including my Adobe product is not a genuine item (which cannot be since it is downloaded through my account).
Used to be able to call for help, but that does not seem to be an option.

Check this KB as it may help :-
http://helpx.adobe.com/creative-suite/kb/genuine-verification-failure.html

Would like personal Creative Cloud account paused

Hello,
I have an existing Creative Cloud account that is the standard $53.49/month, however, I won a contest from an outside vendor that awarded me with a 1-year paid creative cloud service, also linked to my Adobe account. I was told that I was going to be paused on billing for my normal account during this time, but I got charged again this month and have been charged the past two months. Can someone please resolve this issue?
Attached are the screenshots from billing. Thank you so much.
Kristine

Hi Kappukeki,
The CC purchased on Nov 27, 2012 was given a one month credit on Mar 29, 2013, it active & the next billing date is Mar 28, 2014.This was charged on February 28th 2014.
The CC which was purchased Feb 6, 2014 has been given three months credit as the next billing date is Mar 6, 2014
Hope this resolves the issue.
Regards,
Rajshree

How do i add another user to my creative cloud account?

How do i add another user to my creative cloud account?

Anne,
This is a frequently asked question and I am sure by opening the link given below all of your questions will be answered. For accessing this feature of adding users, you should be the Admin in your Team account.
http://helpx.adobe.com/creative-cloud/help/manage-creative-cloud-teams-membership.html
Hope this helps
Karan Chopra
[email protected]

How many user licenses my creative cloud account has?

I currently have an Adobe Creative Cloud account, we have purchased additional licenses and have linked them to this account. just wanted to know how I check to see how many are available and now many are allocated to computers.

Hi IT_Orcon,
Please refer the kb: https://helpx.adobe.com/creative-cloud/creative-cloud-teams.html .
Regards,
Romit Sinha

Cancelling creative cloud account

Hi, can you please cancel my creative cloud account? i'm logging in, but when it comes to viewing my products it says that i'm not subscribed to anything, however i've been billed just today. it needs to be done today, or i'll have to pay more.
It's rather annoying that there is an easy two steps subscription scheme and there is no such an ease when it comes to cancelling the subscription. No one to call. No person to email to. FRUSTRATING!
I need help today.

Where are you looking that shows no products, on the website under your AdobeID or in the CC Desktop app? On the website it can take up to 30 seconds for the products list to fill in even after the webpage seems to have finished loading. In the CC App, sometimes there is also a delay as it connects and checks things or sometimes it is just a blank white panel and you have to restart it or reboot to get things to show properly—this is more a display glitch not something to do with licensing. It also might be that you have multiple AdobeIDs and the on your logging in with is not the same as the one you purchased CC with.
The reason you cannot cancel so easily is that you likely signed up for a full year at a reduced monthly rate and will be charged a cancellation fee for the months you were deemed to have used or not used, however it works, exactly. Adobe needs to tell you and confirm that you know that and also probably wants to find out why you’re cancelling and ask if you’re sure since it’s gonna cost money. Is the charge you see a cancellation fee or just a monthly subscription fee?
This is a user forum and I am responding as such, and cannot see the details of your account to see what you may or may not be subscribed to that is generating charges.

Change/Edit Creative Cloud account avatar

How can I change/edit my Creative Cloud account avatar that appears on th right side of the main toolbar?

WillRegla I am sorry but this a standard icon used for all Users. We currently do not support customization of this element of your account.

Accidentally deleted Adobe Acrobat XI Pro from Creative Cloud account - how to reinstall?

I have an Adobe Creative Cloud account and it will not allow me to reinstall Adobe Acrobat XI because it thinks it is updated. However, I accidentally uninstalled it, trying to prevent it from over-riding an older Adobe Acrobat install I had. I now need to reinstall it.
How can I get the Adobe updated to recognize that Adobe Acrobat is not installed? I've had it recheck several times over the last 2 months.
The Adobe site will not download it, even though I select the "download" button, nor will the Creative Cloud account installer.

Shut down Acrobat and any Creative Cloud application before doing this procedure.
1    Rename caps folder.
          a. Using the Finder menu Go>Go to Folder.
          b. In the "Go to Folder" window put the following path: /Library/Application Support/Adobe/
          c. Rename the folder named "caps" at this location to something else (i.e. OLD_caps):
/Library/Application Support/Adobe/caps
2    Install Acrobat from within the Creative Cloud application.
3    Rename new caps folder.
          a. Using the Finder menu Go>Go to Folder.
          b. In the "Go to Folder" window put the following path: /Library/Application Support/Adobe/
          c. Rename the folder named "caps" at this location to something else (i.e. NEW_caps):
/Library/Application Support/Adobe/caps
4 Rename the OLD_caps folder back to "caps"
5 Now you should be good.
*Note: The "caps" folder contains the files that the Creative Cloud application reads to show what IS and IS NOT installed.

Problem with logging in Creative Cloud account

Hi, I have a problem with my Creative Cloud account. It seems like I logged out about a week ago and when I tried to log in again just now I didn't succed as the program said I have logged out of the system. My password is correct, I even changed it, it still does not work. I can log in on the internet though and my subscribtion is paid, I have no idea what to do. Please. Help.

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://forums.adobe.com/thread/1504792

I have two Creative Cloud accounts, occurred by accident, I wish to merge them and have all my details and licenses under one account, how do I do that?

I have two Creative Cloud accounts, occurred by accident, I wish to merge them and have all my details and licenses under one account, how do I do that?
This is due to the different changes Adobe has gone through and unfortunately I used different emails at certain times.

Under one Adobe ID you can have one CC only,if by accident you have purchased two CC under one account, it needs to be cancelled & refunded, please contact Adobe Support at
http://adobe.ly/yxj0t6
Regards
Rajshree

Can I use my Creative Cloud account at College?

Hi,
I'm doing a Bachelor of Arts (Graphic Design) and my college has a Adobe Creative Cloud site license. I was wondering if it is possible to use my Creative Cloud account on the college machines without it affecting my student license?
The reason I am asking is due to my need to access my own Typekit library for the artwork I create in class.
God Bless
Scott

Hi Scott,
Welcome to Adobe Forum,
You had purchased CC on March 4th, 2014,
The Creative Cloud individual that you have can be activated on one more machine, as one CC allows two activation, till now it is activated only once.
In future if you want to switch machine, you will need to deactivate it first & then re activate on other machine.
Please refer to http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html.
Regarding the creative Cloud site license, it can be installed only via packaging (CCP) & it is a volume licensed product, it can be used only on the machine on which it is installed.
Regards,
Rajshree

Can I use my creative cloud account at the same time for my iMac and my MacBook?

Can I use my creative cloud account at the same time for my iMac and my MacBook?

Thank you Sheena!!
Guy
Op 2-jan.-2015, om 12:16 heeft Sheena Kaul <[email protected]> het volgende geschreven:
Can I use my creative cloud account at the same time for my iMac and my MacBook?
created by Sheena Kaul <https://forums.adobe.com/people/Sheena+Kaul> in Adobe Creative Cloud - View the full discussion <https://forums.adobe.com/message/7059158#7059158>
Hi Guy Heyligen,
Absolutely. You can use the creative cloud account on two machines.
You may also refer to the link below:
Creative Cloud Help | Creative Cloud / Common Questions <http://helpx.adobe.com/creative-cloud/faq.html>
Regards,
Sheena
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How do I switch my creative cloud account from my old computer to my new computer?

How do I switch adobe creative cloud accounts from my old windows pc and laptop to my new mac desktop and laptop?

Sign out of your account... Uninstall... run the Cleaner to remove all traces
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Then install and activate on your new computers

How can I change my existing Creative Cloud Student and Teacher Subscription to Photoshop CC offer?

How can I change my existing Creative Cloud Student and Teacher Subscription to Photoshop CC offer?
I have been on the online chat waiting for 6 hours now. and I tried calling with no luck either.
I would like the $9.99 Photoshop CC offer instead.

Hi Joseph
I've cancelled your existing plan so you can sign up for the Photoshop Photography plan - offer extended until December 8th.
Thanks
Bev

Business Catalyst DOESN'T work as Advertised with Creative Cloud account

Question, I have a Creative Cloud, and I CAN'T publish web site that has a Business Catalyst features, why? As a designer I want to have a fully featured LIVE web site, that I could demonstrate to the clients, but instead I have limited useless webBasic.
I spent a lot of time developing that Business Catalyst featured web site, hopping that I could make it live with my Creative Cloud account, but I can't. Why you advertised that we could have up to 5 web site on business catalyst, if we can't?
I really don't wanna go to X-Cart or Magento Go, after I spent so much time learning BC features, at least give us a 1 fully featured BC website with Creative Cloud Account

http://forums.adobe.com/docs/DOC-2153
Everywhere I read it was always Webasic.
Where did you read it would be otherwise?

Adding users to an existing Creative Cloud Account

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