Admin password required for stopped queue
I am running 10.5.4 iMac G5 clients and 10.5.5 servers at my schools. We use mostly GCC 12 series laser printers with a few HP models of varying vintages thrown in. My users are experiencing frequent pauses or stops of their print queues. They are unable to restart the queues themselves, I must go in with my admin password to restart their queues. I've been told this is not a bug but a purposeful function of the OS. Is this true? Also, is there any way around it? I am going crazy just trying to keep up with all the print queues that need to be reset every day! Also, any idea what is causing printers to stall on even simple jobs? It seems to be happening far more often than it used to on my old 10.3 clients, even on simple Appleworks documents.
I found a possible solution at the macosxhints, haven't tried it yet as only one of my Macs is on 10.5.5 so far. I'll post back if it works, though a few posts have been made to that solution with success so far.
http://www.macosxhints.com/article.php?story=20081107092520601
Here's the text from the link:
Mac OS X 10.5 requires you to enter an administrator's password to pause/resume a print queue, where no previous version of OS X has done so. This is extremely annoying in a lab setting -- if there's a paper jam or something, the queues on all the computers need to be restarted by an administrator, instead of the user just clicking Resume. I haven't seen a solution to this elsewhere, so here's what I came up with:
1. As root, or in a Terminal session with su privileges, edit /etc/cups/cupsd.conf.
2. Find this section:
<Limit Pause-Printer Resume-Printer Enable-Printer Disable-Printer Pause-Printer-After-Current-Job Hold-New-Jobs Release-Held-New-Jobs Deactivate-Printer Activate-Printer Res
tart-Printer Shutdown-Printer Startup-Printer Promote-Job Schedule-Job-After CUPS-Accept-Jobs CUPS-Reject-Jobs>
AuthType Default
Require user @AUTHKEY(system.print.admin) @admin @lpadmin
Order deny,allow
</Limit>
3. Remove the items you don't want limited: Pause-Printer, Resume-Printer, Pause-Printer-After-Current-Job, etc.
4. Save the file, quit the editor, and restart your computer.
After restarting, you should be able to pause/resume the print queue as any user. Hope this helps, it was annoying the heck out of me.
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