Adobe Cloud Cancellation Email

I have recently cancelled my adobe cloud order, and received an email that it was confirmed as cancelled, and I was charged for the two months I did not use.
However, today I received an email that I will charged for the autorenewal on the 17th of September.
How do I make sure my account was cancelled and that I will not be charged?

Hi there
I can confirm that your membership has been cancelled - there will be no further charges and it will not auto-renew.
Apologies for any confusion.
Kind regards
Bev

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Cancel Adobe Cloud

I need to cancel my adobe cloud today. I need a phone number or an email address. I already sent theresponse to the email I got to join. What else can I do to cancel this.

Hi there
I can see your membership was cancelled yesterday as requested.
Kind regards
Bev

How can I make MS Word create PDF's again? After cancelling Adobe cloud, Word can no longer make PDF's. Worked before I used Adobe Cloud.

Hi. I can no longer create PDF's in MS Office. Before I installed and ran Adobe Cloud, this worked. Now, after cancelling Adobe Cloud, Adobe has also shut down the PDF feature that worked without problem before. Adobe now wants me to subscribe to make Acrobat work. No way. Worked before so it should not have been withdrawn. Can someone tell me what I now need to do to re-enable the PDF feature in MS Office? Never had a problem with it before. If this happens every time that I subscribe and unsubscribe, then Adobe need to pull their finger out and stop tampering with other programs.

Depending on which version of MS Office you have the Microsoft Save As PDF option is either an add-on or a feature.
If you are using MS Office 2007, then it's the Add-on and you need to either run repair for it from the Add/Remove Control Panel or reinstall the add-on.
http://www.microsoft.com/en-us/download/details.aspx?id=7
If this is a later version of MS Office (2010 or 2013) then the feature should be available and you should run repair from the Add/Remove control panel.

I have the university version of Adobe cloud where I pay every month. I would like the cancel my subscription. What is the easiest way to do this?

I Want to cancel. do I just need to call and talk to someone or is there a way to do it on here. I have the university Adobe cloud with all the programs which I pay for each month. Thanks!

Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

I´ve contacted adobe support for cancelling a second adobe cloud I did by mistake when trying to

I´ve contacted adobe support for cancelling a second adobe cloud I did by mistake when trying to change my billing info and I just can´t get it cancelled.
The support people keep asking me to direct call adobe support. I´ve bought my subscription through Brazil´s Adobe Store, that doesn´t sound correct for me.
And, there´s no place in My Adobe for direct cancelling a subscription?
Thanks,
Ricardo

UPDATE: Solved question, the second support staff was able to cancel my second (and newest) signature.

I need to cancel the registration of Adobe Cloud

Hi, I need to cancel the registration of Adobe Cloud, What should I do?

Look thru the following links and use the chat option if required for your situation:
Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
https://forums.adobe.com/thread/1703848
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

Unwanted and never used Adobe cloud but being charged $10.54 per month since August

I just became aware that I have been charged $10.54 per month since I tried Adobe photo shop and Lightroom "free trial" in August. I didn't realize this "free trial" was going to be converted to a month to month membership. So basically I've been charged $50+ for services I've not used and didn't even know I had access to. I decided after trying these programs, they were too advanced for me. I've cancelled my membership today. Is it possible to have any of this money reimbursed, especially for Dec since I'm not using this programs. I'm very disappointed in this situation and feel taken advantage of. I've received emails from Adobe Cloud that seemed like advertisements and I deleted them. I don't even know what Adobe cloud is or how it is used. Please advise re: reimbursement requested.
Sincerely,
Vicki Reed

This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

ADOBE CLOUD - Ilustrator: Erkennt das Abo nicht mehr

ADOBE CLOUD - Ilustrator: Erkennt das Abo nicht mehr - auch in der Verwaltung ist zwar das Abo zu sehen, aber die Seriennummer nicht mehr. Hat jemnad eine Idee?

Ask for serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Adobe Photoshop touch to Mac and back without adobe cloud costs & privacy issues.

How do I transfer files between Adobe Photoshop touch and my adobe creative suite applications on my mackintosh computer? I do not want to pay for additional adobe cloud services. In addition I have concerns over the privacy of adobe's cloud for certain images. As a retired plastic surgeon, I have used Photoshop for years to help with public and patient education. Final posted images can have privacy concerns addressed. I do understand that I can transfer a single layer from Photoshop touch back to the computer by mail or camera roll. procreate has a Photoshop export tool.
Where is Photoshop touches export tool? if the only tool is through the additional monthly charges of the cloud, you are alienating loyal Adobe customers.
Michael Bermant, M.D.
retired plastic surgeon

Thank you for your help. I have finally figured out and shared my first image. The fear was that I was going to be charged a monthy fee just by using the service. It would be nice if there was a footnote with something to that effect. All I was seeing was the monthy and yearly fees.
Finally found this, boy it was burried.
What happens to my files in the cloud if I cancel my membership?
If you cancel your paid membership you will still have access to the free level of membership, which provides 2GB of storage. You will have a 90-day grace period to delete files to get your cloud storage down to 2GB (or to purchase additional storage separately if you choose). If you leave more than 2GB of files in your cloud storage for more than 90 days, you may lose access to some or all of your files.
Can I access Adobe Creative Cloud without being a paying member?
Yes, there is a free level of membership for anyone who wants to explore Creative Cloud before committing to a paid membership. To sign up for a free membership, go to www.creativecloud.com and follow the instructions to get started.
What do I get with the free level of a Creative Cloud membership?
The free membership will provide you with access to powerful file syncing and sharing features, 2GB of storage space, free levels of Adobe services, and access to 30-day free trials of all CS6 applications and other Adobe desktop applications, such as Adobe Edge preview and Adobe Muse.
I will now try to figure out the privacy issues next. In the non public folder, who other than myself has access to sensitive photos? Trying to read the leagal documents is quite confusing.
Michael Bermant, M.D.
Retied Plastic Surgeon
Plastic Surgery Encyclopedia

Error trying to install update to Adobe Cloud desktop on OS X Lion

I keep getting an error when installing a recent update to the Adobe Cloud desktop - A21 something or other. I tried renaming a file and trying again, but that didn't work either. I'm not that comfortable troubleshooting my Mac as I've only recently migrated from Windows to using Mac. Please help. If I don't quit the Adobe Cloud thing on start-up, it eats up battery power due to this update not being able to install. I have a single-app subscription to Photoshop CS7, which stops working when that file is renamed.

The error is Error Code: A12E1.
I tried the fix of renaming the file, restarting the computer and trying
again. That didn't work. My operating system is Mac OS X Lion 10.7.5
(11G63)
Thanks
Joanne Mead
Email: [email protected]
Tel: 01992 635276
Mobile: 07973 407386
Website: www.joannemeadphotography.co.uk

My adobe cloud will not open, how do I fix this?

I have tied to repair, uninstall and reinstall. The most I have gotten is the window for the cloud to open showing the program is there but it does not open at all.
How do I fix this on windows 7?

no the Adobe cloud window opens..the links for the programs dont work on the Cloud screen. Its never happened before. I did find the program and after uninstalling and reinstalling it will come up in programs. But why it crashed fist of all and then why I had nothing at first, then the cloud window, then the program would go no further. All the other links work on my desktop. Just not the Adobe.
Date: Mon, 14 Apr 2014 19:42:58 -0700
From: [email protected]
To: [email protected]
Subject: My adobe cloud will not open, how do I fix this?
    Re: My adobe cloud will not open, how do I fix this?
    created by John T Smith in Adobe Creative Cloud - View the full discussion
by "not there" do you mean a blank screen?
BLANK Cloud Screen http://forums.adobe.com/message/5484303
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/6299011#6299011
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           Start a new discussion in Adobe Creative Cloud at Adobe Community
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Hi I bought a copy of both Photoshop and Premiere Elements in 2013. I've only just installed Premiere, but each time I try to open it, it requires sign-in to Adobe Cloud. I enter the details (I've checked these again and again) but it never connects, and

Hi I bought a copy of both Photoshop and Premiere Elements in 2013. I've only just installed Premiere, but each time I try to open it, it requires sign-in to Adobe Cloud. I enter the details (I've checked these again and again) but it never connects, and I cannot use the software. Can you help? Thanks, Tony

Hi,
Can you please elaborate what happens when you try to Sign in?
Also , Can you please share the following logs at [email protected]:
Go to %temp% folder and share PDApp.log , oobelib.log and amt3.log
Thanks,
Shikha

Does Adobe have an email address? I have bought the wrong OS I need mac but got windows

does Adobe have an email address? I have bought the wrong OS I need mac but got windows

Please see Return, cancel, or exchange an Adobe order -
http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

Lors de la mise a jour adobe cloud, j'ai un message d'erreur "A12E1" ?

lors de la mise a jour adobe cloud, j'ai un message d'erreur "A12E1" ?

Salut [email protected],
S'il vous plaît suivre les étapes mentionnées dans ce lien:
http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html
Encas de toute question, s'il vous plaît contactez-nous. Faites-nous savoir si cela a fonctionné.
Cordialement,
Rajshree

Updating my Adobe Cloud Problem

I have just purchused the $50/month subscribtion for the Adobe Cloud. So I have acces to downloading all of adobe products. When I try to download Adobe Flash is asks me to update my adobe cloud, its starts the update but at the end it says the update failed on my desktop. My email is verified. So I cannot download anything at the moment so I am very unhappy. Please I need help ASAP. Thank you

1. sign out and then back in to your adobe cc desktop app. retry to download flash
2. if that fails, restart your computer and redo step 1. then retry downloading flash.
3. if that fails, use solution 2 here, http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
4.. if that fails, you can start using your cc apps now by following the steps below:
if you follow all 7 steps you can directly download a trial here: http://prodesigntools.com/adobe-cc-direct-download-links.html
and activate with your adobe id.
if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

Adobe Cloud Cancellation Email

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