Adobe Cloud Price Increase

Question

I only use Photoshop and Lightroom, and my monthly subscription is going up from $30 to $50.  I have been unable to find anywhere on the Adobe website to send a complaint.  There seems to be no way to penetrate Adobe's defenses against customer contact.  I found an online chat option but after 1/2 hour of waiting it simply dumped me back to the bottom of the queue.  Does anyone have an email address for an Adobe customer service employee who is fluent in  English?  Thank you!!!

Answer 1

With as small as the CS5 > CS5.5 upgrades were, and the previous announcement of a .5 version increase per 12 months, I can't see the half versions being considered a full version, nor would I choose to believe that Adobe could innovate to any noticeable degree by releasing full versions in a 12 month cycle.  It would be, in my mind, akin to Firefox, whom at around version 4 started coming out with full versions every 2-3 weeks (it felt).  They are now at version 20, seemingly treating major version revision numbers like they were minor versions.
Adobe hit consumers with a 1-2 punch, first taking away their upgrade options (again, I understand Adobe's moving away from the ability to have a piece of software qualify for upgrade when it was many versions behind, but I still feel a 2-versions back is more than respectable without forcing your customer base to shell out money, especially if they DO plan to decrease the product cycle timeframe)
Secondly, they put together some horrible ala carte functionality where once you hit 2 applications, you might as well get all 17.  How skewed is that? 
I understand the mentality, why buy 1 at $1 when you can get 2 for $1.75.  But to really entice the consumer and provide as wide an array of solutions to their needs as possible, Adobe could have EASILY done a proper ala carte system where 1 product was relatively expensive, but as you added more products, you saved more money.
As per your article indicated, single applications are inherrently expensive.  But with the Design and Web bundles being merged (now providing me with more applications that I don't need), there simply is no way to affordably get yourself the applications you want or to stay within a respectable budget.
There's something sinister about the Cloud.  How can you offer $50/month for EVERY application you make (ie, the Master Collection, a bundle far too expensive for many customers) and then NOT offer any type of alternate plan? And on top of that they say "Your upgrade pricing policy is now revoked.  1 version back, or you might as well pay full"
I don't think you can compare Office to CS.  For what Cloud charges per year, you can have access to EVERY Office tool for the next 4 years.  If you convert what MS did with Office to what Adobe SHOULD do with the "Master Collection", they would be charging $300/year (~$25/month), exactly the price I'd be willing to pay for just 7-8 products, not even all of them.