Adobe Connect 9 for hosted accounts

We have a hosted Adobe Connect account. We were notified that our hosted account would be upgraded to AC9 automatically on December 9th, but AC9 features are not enabled. What does our Administrator have to do to enable Adobe Connect 9 new features?

You asked durrning Adobe's shutdown week, so the answer is slow in comming. As I recall, I had to log out and log back in for the new version 9 features to wake up, but it may have been a browser cookie issue. If you truly don't have Connect 9 (you can double check by mousing over the "Help" link on the login page and it will show your version of Connect), then you should call support at 800-945-9120.

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New Adobe Connect Announcement for Adobe Hosted APAC customers

After several weeks of beta testing with partners, Adobe Connect has a hosted service center in the APAC region of the world.
This means our customers have a truly global hosted platform and service. It also means much faster network latency for APAC customers who used other servers in the US or Europe.

You asked durrning Adobe's shutdown week, so the answer is slow in comming. As I recall, I had to log out and log back in for the new version 9 features to wake up, but it may have been a browser cookie issue. If you truly don't have Connect 9 (you can double check by mousing over the "Help" link on the login page and it will show your version of Connect), then you should call support at 800-945-9120.

I CANNOT ACTIVATE ACROBAT PURCHASED by Adobe it seeks for cloud account and then bloks itself

I CANNOT ACTIVATE ACROBAT PURCHASED by Adobe it seeks for cloud account and then bloks itself

Hi Eva,
did you use https://helpx.adobe.com/au/contact.html 'till you could see this?
to get this phone number
naturally with your name not mine and did you use "What are my options? >>> https://helpx.adobe.com/au/contact/what-contact-options.html"?
Be that as it may, I'll send a message to one of the motivated and technically experienced member of the staff, who will contact you shortly, I'm sure.
Good luck!
Hans-Günter

Adobe connect asking for flash v10.3 or higher but I have v11.4 installed????

I never had this problem before, but recently upgraded my flash and yesterday (Sept. 5) while testing a connection to a meeting room received this message:
Adobe connect requires flash v10.3 or higher
and provided a button to download the latest version, which I did, and downloaded v. 11.4. tried the link to the meeting room a second time and again was told to install flash v10.3 or higher.
So I UN-INSTALLED flash player altogether, got cclean and cleaned up my registry files and downloaded flash player again (v11.4, again) and I still get this message telling me I need 10.3 or higher.
Should I un-install v11.4 and install an older (but higher than v10.3) version????
Please help - I provide technical support and registration assistance and if I can't solve this issue it's going to cause me a lot of problems in terms of providing proper support to my clients.

Hello,
I would like to strongly recommend that you update your version of Flash Player to our currently released version (17.0.0.169) and enable auto updates. The version you are using is insecure and opening your computer (and all of your data) to being easily exploited by bad guys.
As for the error you are receiving, this is most likely a restriction from the website. Each developer is able to specify what the required minimum version of Flash and require their users to have at least that version installed. The detection that is occuring and the message that you are seeing on the website isn't part of Flash Player, but instead part of the website's code.
If you go to this page and click the "Check Now" button, what is displayed (OS, browser and version number)? Do you see the "tree" animation playing below?
Flash Player Help
Thanks,
Chris

Trouble installing Adobe Connect Addin for IE.

I have a user that is trying to get into a Adobe Connect Web Conference. He has the URL, but when he goes to the site and tries to enter the conference he gets prompted to install the Adobe Connect Addin. I install the addin (because he does not have Admin rights) and shut down IE then start it back up and he tries again. Once again he gets a prompt to install the Addin. I've tried to install the addin with IE shut down as well. I check both the "Programs and Features" and the IE Manage Addins and Adobe Connect does not show in either place. How can I get the addin to actually install.
Thanks,
Rodger

Try either adding /?lightning=true to the meeting URL or go to the test your computer page: http://realeyesconnect.adobeconnect.com/common/help/en/support/meeting_test.htm and install the add-in from there.
There shouldn't be a need to install the add-in to join the room. The only function that requires the add-in is screen sharing, otherwise the room should be fully functional from within the Flash Player running within their browser.

Internet Explorer ONLY passes parameters to Adobe Reader plugin for hosted files, not local

WORKS:
<embed src="http://host.com/test.pdf#page=5"/>
FAILS:
<embed src="test.pdf#page=5"/>
Both code snippets above work when the HTML file is hosted (IIS / Apache). My web-app needs to be able to run from a USB memory stick and work with IE9. The #page param is required for a core feature of the app.
Parameters after the # are passed correctly to the Adobe Reader plugin in Firefox for offline files, eg: file:///C:/test.htm. The documentation only describes hosted examples: http://www.adobe.com/content/dam/Adobe/en/devnet/acrobat/pdfs/pdf_open_parameters.pdf
I have tried the <object> route as well with similar results, eg: http://pdfobject.com/
I have burned over 8 hours looking for a solution. I have tried any logical settings in Adobe Reader X, and with the security zones in IE. I am not very familiar with IE security zones, but I suspect it could be related to my issue. I can specify the end-user change any browser or plugin settings as an acceptable solution.

I am developing a hybrid web-application that needs to work both offline (entire website) and in a hosted environment. A key part of the product is displaying PDF's with a dynamic index outside of the PDF. This allows us to use PDF's collected from hundreds of contractors, clients and manufacturers and combine them into one searchable product with a consistent interface. I can specify product requirements including IE browser settings, installed plug-ins etc. I am not trying to cater to a wide audience such as everyone online, but a specific one that is spending $5k-30k for a custom resource.
I expect the limiation is due to a wide cast net regarding security. I tried every setting in IE and essentially fully disabling all security options did not resolve it.
I found a solution, by accessing the ActiveX object directly you can use the exposed classes described here: http://livedocs.adobe.com/acrobat_sdk/9.1/Acrobat9_1_HTMLHelp/wwhelp/wwhimpl/common/html/w whelp.htm?context=Acrobat9_HTMLHelp&file=IAC_API_OLE_Objects.103.167.html
Javascript:
var pdfO = document.getElementById('pdfObj');
pdfO.setCurrentPage(pageNumber);
HTML:
<OBJECT id ="pdfObj" data="test.pdf" TYPE="application/pdf">
<a href="test.pdf">Fall-back code</a>
</OBJECT>
This actually works much faster as well, since the plugin doesn't need to be re-drawn in the DOM

I can't find customization option for my adobe connect account

I purchased my adobe connect subscription for $55 one month for induvidual/one host. The problem is that my account dont seem to have customization and rebrading frature enabled. How to i enable them or am i suppose to pay for it

Account # / Support ID: 1154614290
        Account Login Page:     http://meet15707433.adobeconnect.com
Below is the receipt for your order:
Transaction Date:   07/09/2013
Transaction Number: BRS007291576US
            Item: Adobe Connect Monthly Plan / Number of hosts: 1
            Item Price: $55.00
            Item Total: $55.00
Subtotal:     $55.00
Tax:          $0.00
Total:        $55.00

Using Adobe Connect for Tutoring Business

Hello,
I am starting an online tutoring business, and i would like to use Adobe Connect as the platform for tutoring service. I would like what are the difference between using Adobe Connect (Enterprise) or Adobe Connect (Individual). I would like to input my company's logo in the Adobe Connect, but all i really need for my business is the webcam and whiteboard interface.
In addition,will there be legal problmes if i use Adobe Connect Individual for my business?
Your comments will be much appreciated!
Thank you so much!

I'm not sure about the legal concerns around this (I would contact Adobe Enterprise Sales for this), but the major differences are that the individual site has are no customizations and you of course have smaller license limits (one meeting host).

Change Adobe Connect Host Name

Hello, Can I change my host name in adobe connect ?

Hi,
Only Account Administrators can chane the name of any user in the account.. They can do it via Administration--> Users and Groups--> Select any user--> Edit Information..
I hope that answers your query.. let me know if you meant something else when you wrote 'Host-name'..
Thanks
Sameer Puri

Adobe Connecting Recordings, audio out of sync or missing

Over 30% of our recordings have issues. Either the audio/video/power points are out of sync and/or the audio will be missing and the video is frozen. With the upgrade to Ver8 our live events are 95% successful, we don't see audio/video issues during the live meetings only when we view the recordings. The other thing that is strange is sometimes we will view a recording the day after a meeting and it is fine. But then after some about of time we will get notified from our customers that the recording is messed up and when we go to view it sure enough it's messed up. It's as if something on the Adobe servers has corrupted the recordings.
I have opened a handful of support cases on the recording issue but have yet to get a resolution from Adobe. The basic process is that after weeks or days they give us a "fixed" recording. Some are truely fixed but others still have too many problems to use for our customers and so we are stuck with having to redo meetings to record them again.
We are using a 12 MB dedicated wired Internet connection. Only running Adobe Connect on the host computer, nothing else.
What can we do or Adobe do to increase the success of our Adobe Connect Recordings? What can be done to prevent the recordings from being corrrupted on the Adobe servers?

It appears that our hosted server has not been upgraded yet. Here is the output when I request the version information.
How do I find out when our server will be upgraded?
package=8.2.0.0.151.20110908.963902
installer=8.2.0.0.11.20110728.938680
fmg=8.2.0.0.4.20110906.879854
fms=8.1.1.0.2.20110427.772086
presenter=8.2.0.0.6.20110824.924658
cps=8.2.0.0.119.20110830.962848
cps=8.2.0.0.119.20110830.962848
mssql=8.1.0.0.10.20110311.8644363
teleintercall=8.1.0.0.2.20110207.776631
telepremierena=8.1.0.0.21.20110412.882778
telepremiereemea=8.1.0.0.21.20110412.882778
salesdashboard=8.0.0.0.3.20100608.679740
bama=8.2.0.0.89.20110831.963776
cpshelp=8.2.0.0.4.20110908.964981
fonts=8.0.0.0.20091215.1.604011
addins=8.2.0.0.3.20110831.929039
acpmonitor=7.5.1.0.123.20100330.636620
dbscripts=8.2.0.0.23.20110818.956139
teleavaya=8.1.0.0.4.20110412.882778
telecisco=8.1.0.0.17.20110412.882778
telemeetingone=8.1.0.0.2.20110207.776631
telephonyservice=8.1.0.0.8.20110228.847019
tomcat=6.0.29
stunnel=4.28
patch=cps_8.2.1.0_2972056
patch=cps_8.2.0_2977081
patch=cps_8.2.0.1_2908059
patch=cps_8.2.0.1_2965295
patch=cps_8.2.0.1_2970256
patch=cps_8.2.0.1_2998532
patch=cps_8.2.0.1_2908059
patch=cps_8.2.0.1_2965295
patch=cps_8.2.0.1_2998532
patch=cps_8.2.0.1_2970256
patch=cps_8.2.0.2_3001957
patch=cps_8.2.0.2_as2as3

Adobe connect sms integration ?

hello dear friends
is there any adobe connect sms gateway integration ?
or is there any web service of adobe connect 9 for send meeting invitation with sms?
i want sms meeting invitation to host and participant every week ?
have a good day

HI,
Yes, this is Possible. You can use AppIntegrator Iview and Pass the URL for your Adobe Connect.
Thanks and Regards
Puneet

What happened to my Adobe Connect room?

Apologies if this is the wrong place to post, but I can't find anywhere else! I keep getting an error message saying my Adobe Connect room is down for maintenance. I thought it was going away in December, but not now?? I sure hope you guys are not charging me for use for the last few weeks! Please let me know what's going on. Thank you!

Adobe ConnectNow is no longer available. It was originally slated for decomissioning in December, 2012, but we left it up several weeks longer to ease the transition to Adobe Connect.
I'm not sure why you are getting a message that it's down for maintenance; I will investigate as that is not accurate. When I try to go to my old ConnectNow room, I am seeing this:
Connection reset by peer
If you had a PAID subscription to Acrobat.com, then you should have been sent instructions for using your one-year free account for Adobe Connect.
For more info, see: http://forums.adobe.com/docs/DOC-3321.
If you are having prolems with Adobe Connect, please post your question here: http://forums.adobe.com/community/adobeconnect
or contact Connect Support (http://helpx.adobe.com/adobe-connect.html)

Adobe Connect will not allow presenter to share their screen

Hello,,
I need your help.
I had to cancel a virtual Photoshop users group meeting last week because Adobe Connect had some problems with allowing our presenter to share his screen. By the way he was using a Mac OS.
We could hear him but Connect crashed every time he tried to share his screen. We tried on every browser to include Safari. Opera, Firefox and Chrome. His bandwidth was impeccable for a home user at 63 megs/sec .
Any suggestions and help on this would be greatly appreciated. Thank you so much for taking the time to assist on this.
Stephen Burns

Hi Nikhil Sharma,
We had another Connect meeting today and I need some insight from you on Adobe Connect. For the last 3 meetings that I conducted using Adobe Connect my presenters audio just drops away in the middle of the guest’s presentation. This issue has been consistent for all of my Thursday evening meetings. By the way, my presenter’s bandwidth surpasses the expected speed that Adobe Connect requires.
I have used Adobe Connect quite a bit and love it but my last 3 User group meetings were frustrating due to the presenters audio just dying . Once again, all had more than acceptable bandwidth. Most were 30 gbits on up. One person was 60 and higher and the same thing happened to them.
During the meetings I have myself and one other person as hosts and our audio is never affected. It’s only the presenter who is affected.
Are the User group managers being limited to a certain bandwidth? I have had this consistent issue for the past 3 months.
What do you think is most likely going on?
I hope that you an assist with this. My cell is 901 494-0553.
Thanks for your help.

Distant student adobe connection

Hello! I am a distant student from ATHENS.Adobe let me enter only as a guest.I can' t log in

Hi Lamprini,
You need to have an Adobe connect account in order to enter as a registered user. Please contact your Connect Administrator for an account on Adobe Connect.
Let us know if you want to know something else or have any question.
Thanks,
Annkiit

Launch Adobe Connect from Application

I have a custom C#/WPF application that allows a user to interact with a remote traveler. The application will do the following things:
Launch Adobe Connect
Login to an Adobe Connect account
Send the remote traveler a link to that Adobe Connect session
Interact with the remote user with video/audio via Adobe Connect.
For steps 1&2 I show an embedded html window with the link to login to the account. This works fine. After the login succeeds, Adobe Connect takes over the entire screen, which then hides my custom application.
Is there a way to do this type of launch without Adobe Connect taking over the screen? I would like to keep it in a browser window of my choosing so I can organize my user's screen.
Or - is there a better way to launch Adobe Connect from a custom application?
Thanks

This appears to be a bug/issue with Connect 9.3. Adobe Connect User Community

Adobe Connect 9 for hosted accounts

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