Adobe Help View Exception
When I try to run "Photoshop Help - (F1)" I constantly get an Application Exception pop-up window. The text says:
The exception unknown software exception (0xc000000d) occurred in the application at location 0x00488bc7.
Help is never displayed.
Suggestions?
I did see this reference, and tried part of it, the part about deleting the preferences. But, I did not try to purge folders because the structure of ahc (help center) and ahv (help viewer) are entirely different. I don't know how new ahv is, but this is release 1.1. I think I may have to reinstall the entire product. That's not too bad, except that means I'll have to reinstall all the plug-ins too!
Similar Messages
-
Hi everyone,
I don't know whether I am posting this to the correct section
but I am trying to find out what font Adobe has used in their
Dreamweaver Help (which displays in Adobe Help Viewer 1.1)! Can
anyone help?
ThanksI can't figure out how to add a new topic...since I am now
using Leopard 10.5 and CS3. When I go into Adobe apps...such as
Premier Pro, PhotoShop...the Adobe Help Viewer 1.1 is one of the
options under PP and PS HELP menus. BUT IT IS NOT THERE FOR
DREAMWEAVER. Suggestions...anything BUT reinstall...it was HELL
installing CS3 and I NEVER want to go through that again.
Thanks, --bill -
Hi everyone,
I don't know whether I am posting this to the correct section
but I am trying to find out what font Adobe has used in their
Dreamweaver Help (which displays in Adobe Help Viewer 1.1)! Can
anyone help?
ThanksYou may be better off posting this to the
Dreamweaver
Forums. That said, I don't have Dreamweaver but someone on here
may have and could help. The problem you have though is that it is
sometimes hard to identify a font as it depneds on what fonts are
installed on a user's PC. The use of fontsets allow help authors to
specify a default font but substitute it for another one if the
user doesn't have the default font installed. What this all means
is that the font you see may not be the one they developed the help
in. -
Adobe Help Viewer 1.1 interferance
I am having the Adobe Help Viewer 1.1 problem also. I have
CS3 Web Standard and CS3 Design Standard. I am running Windows XP
Professional 2003. I installed a 1GB RAM chip. I have installed,
activated, updated and registered the two above program groups.
But, I cannot get the Help button to work for me. I click Help and
a Adobe Help Viewer 1.1 screen pops up and says "This topic is in
the Help system of another product. To view the topic, install that
product. about:blank. Part of my computer course is to analyze the
Help of the CS3 Dreamweaver system and I am getting nowhere.I can't figure out how to add a new topic...since I am now
using Leopard 10.5 and CS3. When I go into Adobe apps...such as
Premier Pro, PhotoShop...the Adobe Help Viewer 1.1 is one of the
options under PP and PS HELP menus. BUT IT IS NOT THERE FOR
DREAMWEAVER. Suggestions...anything BUT reinstall...it was HELL
installing CS3 and I NEVER want to go through that again.
Thanks, --bill -
For some reason, I recently noticed that the Adobe Help Viewer for After Effects CS3 is not displaying properly. When I use the help viewer for any other applicaiong (I have CS3 Production Premium) it looks normal (like a flash display). But I when I open it for After Effects, there is no image on top and the text is larger blue on a white background (instead of smaller on a greay background, etc.). No images are displayed in the help text. This just happens for after effects. I have Help Viewer version 1.1, build 198. I tried downloading the 1.1 update from the website (even though it's the same build number) but when I try to install I get an error in setup.exe. Any ideas?
I can still navigate through the help viewer but it is definately not displaying properly.
Thanks.I don't know what's causing the problem that you're describing, but I recommend against using the Help Viewer for After Effects CS3. I recommend that you either use the After Effects CS3 Help on the Web or the After Effects CS3 Help document in PDF. For After Effects CS3 and After Effects CS4, the Help document installed on your hard disk is not as complete and current as the HTML and PDF versions available on the Web.
-
I recently installed CS6 from a disc. When attempting to open InDesign Help, I get the following error message:
Adobe Help Viewer is not installed and you are not connected to the internet. Please check your internet connection, or reinstall InDesign
Having checked and reinstalled, I'm still getting that message, and similar messages for the other CS6 applications such as Dreamweaver.
Is anyone else having this problem?
Thanks -- JeremyIt works for me this morning. Here's the top of the InDesign Help page.
You might try posting on the Community Help Application forum:
http://forums.adobe.com/community/creativesuites/communityhelp -
Hello,
I have CS6 Design Standard installed on Windows 7 x64.
When i choose the Indesign-Help in Menu i get a "Adobe Help Viewer is not available" Error.
All Products are on the latest updates.
How can i fix this?
Greetings
Sebastian SchadI have already tried this KB Adobe Help Manager | Troubleshoot Error Codes but this option is not available
-
I wish that the help pages still had the arrows for the previous and next topic in the help documentation (assuming such an organization still applies).
I often found it very useful and quick to be able to click forwards or backwords to the next logical section of the manual because related issues were all together, and if the page you were on did not have the answer, often the adjoining sections either had the answer or informative enough to help you solve the problem.
Now it seems like you have to do a search again, or go back to the top of the help section you are in.I can't figure out how to add a new topic...since I am now
using Leopard 10.5 and CS3. When I go into Adobe apps...such as
Premier Pro, PhotoShop...the Adobe Help Viewer 1.1 is one of the
options under PP and PS HELP menus. BUT IT IS NOT THERE FOR
DREAMWEAVER. Suggestions...anything BUT reinstall...it was HELL
installing CS3 and I NEVER want to go through that again.
Thanks, --bill -
I've installed Help Viewer in Elements 8 and it defaults to Adobe.com. I would like it to default to Local Help.
Also can anyone explain why Adobe.com is so slow when accessing it for Help in the Viewer. It's not unusual for it to take minutes to respond.I can't say that I find it unusually slow, but in any case go here:
http://www.adobe.com/support/photoshopelements/
and click the link for the part of PSE you want the help file for (editor or organizer) and you'll see a link to a downloadable pdf at the top of the page. -
Two things the 'Adobe Help Viewer' SAYS Premiere can do that it actually can't.
Problem #1 - EPS vector files.
Quote:
Setting up, and bringing in assets / Importing files:
"Adobe Premiere Pro continuously rasterizes EPS images, so you can scale these files without pixilation."
This is completely untrue. If I bring in a .EPS or even a .AI file, Premiere immediately rasterizes it, and displays it at the native pixel site of the Illustrator document. This is usually very small, something like 600x600-ish. As soon as you scale it, all quality is destroyed.
After Effects doesn't have this problem. It would be nice to scale vector images in Premiere, and the Help SAYS it can do it, but it can not.
Problem #2 - HDV Capture
Quote:
Setting up, and bringing in assets / Capturing and digitizing:
"You can choose whether to preview DV video on the desktop during preview, during capture, or both. These options for HDV desktop preview, however, are supported on Windows only."
Also completely untrue. There is absolutely NO way to preview HDV footage on your desktop as it's capturing. Adobe announced with pride that this would be one of the new fancy features of CS3, but to my knowledge NO one has gotten it to work.
If someone can get either of these to work, please let me know how.I don't have the type of files you speak of in "Problem #1", but I will try to do some research as time permits.
"Problem #2" is actually correctly documented. You need to read the second sentence more carefully. It is saying that you can view HDV video on the desktop "during preview", but says nothing about "during capture", which as you know it cannot do. I'm not sure why, but I'm guessing it's a technical issue that Adobe hasn't had time to deal with yet.
Cheers
Eddie
Forum FAQ
Premiere Pro Wiki
- Over 250 frequently answered questions
- Over 100 free tutorials
- Maintained by editors like
you -
Adobe Help Viewer Problem - CS3
Hi all.
Wow. I finally figured out how to post a message here. It seems really confusing to me.
ANyway, all of a sudden my help system in CS3 Creative Suite stopped working. I am getting the message, "This topic is in the Help system of another product. To view this topic, install that product. about:blank"
I haven't even typed in a subject to search for. All I did was click on 'Help' from PPro. I also tried it from AE and PS with the same result. I am getting this from every product in the suite.
Can anyone help me out of this 'help' jam?
Thanks.
KeithOK. I downloaded the update. Unzipped it and ran Setup.exe. I get the message the Adobe setup has stopped working."
I click on 'check online for a solution and close the program.' Then, nothing happens. I can't install the update you supplied a link to.
I am using Vista x64 SP1
I will try some of the other Adobe product updates.
Thans.
Keith -
What happened to the Adobe Help Viewer or Center for CS4?
What happened to the great help program that CS2 and then CS3 had? I don't seen any such program for CS4!!!!
Thanks, --billThe help system has been changed again. If you are online the Help menu takes you to the Adobe Community Help Center (link to help is on the right), otherwise it loads a local copy from your computer.
You can use the PDF copy of the manual on your installation discs or download it from the Community Help Center.
Cheers
Eddie
PremiereProPedia (
RSS feed)
- Over 300 frequently answered questions
- Over 250 free tutorials
- Maintained by editors like
you
Forum FAQ -
PSE8 cannot open Adobe help viewer from organizer workspace
This has been working fine for the past week! Last night, I uploaded some pics from my camera, posted them on Facebook, and also a shared volume I e-mailed via photoshop.com. Now this feature no longer works, although I can view the tutorials from the home screen. What's the deal?
Help in recent versions of PSE often doesn't work. For workarounds, see this FAQ:
http://www.johnrellis.com/psedbtool/photoshop-elements-faq.htm#_The_Help_command -
Adobe Help Viewer 1.0 and 1.1 Both Hang My System
Does anyone have the same problem? After about 5 or
10 minutes, Windows XP gives me the Error Msg.
I tried everything, and nothing works!
Anyone with a solution to this? Thanks in advance.
OscarCheck this post out: http://forums.adobe.com/message/3723034#3723034
-
When I go to the Photoshop help menu, I get a message that the Help center is not loading.
Checking my applications menu, I see that the Adobe Help Viewer has a question mark by it.
A message said I may have to reinstall the Help Center.
Do I have to?
And if so, exactly how? (do I have to reinstall the whole suite and all updates? Or is there a way to reinstall just the Help center?).
Thanks,
MarkThis has become a big mess. I wasted a whole day with Adobe and Apple tech support.
It is a known problem at Ap[ple, at least.
There is a bug in the updating of Illustrator and version Cue that cannot be fixed at the moment. Either Adobe or Apple will have to address it.
More elsewhere on this topic.
Mark
Maybe you are looking for
-
Selection for infoobject with TEXT
Hi All, I have an infoobject ZCustomer which is having a navigational attribute 'ZROLE' which may have concatenated text value. eg., LOC_INT or INT or LOC_PIC. Now i have to keep selection/filter to the report where user should have a selection opti
-
Question on Formula Creation in Numbers
I am creating a form that involves two columns, both of which involve the same formulation. On the first I start with $200,000.00, which increases in increments of $50,000 up to $2,000,000. Is there a way to set up a stepper that would accomplish thi
-
When I purchased a song on itunes, for some reason it did not download the whole song. It quits about 1 and 1/2 minutes through the song. Is there a way I can re-download the song without re-paying for it?
-
Dock uses 320% CPU after 10.7.2 update
After upgrading to 10.7.2, and after some time suddenly Dock takes all the CPU and gets unresponsible. killall Dock on terminal does not seem to really kill the task, so I have to reboot to get it solved. After some time the problem repeats. Conso
-
Can I create iPhone 4s camera archive?
I just upgraded to FCPX 10 uh oh 3 and was a bit thrilled to see the new features and fixes. HOWEVER- I've been wanting to do multicam iPhone segments for some time, not to mention wanting to have a real compatibility between the iPhone (as a camera)