Adobe Professional issue after trial

Hi All,
One of my end-users has an issue with Adobe Professional.
We have Pro 9 installed, and he recently wanted to try out Pro 11. We installed the trial and after the trial period we uninstalled it.
Since then he has been having issues with Pro 9. Mainly he uses it in collaboration with AutoCAD. The main issue he has is when trying to print to PDF from AutoCAD, it says that the print job failed.
We have uninstalled and reinstalled Pro 9.
Is there a way to completely remove all traces of Adobe so I can install Pro 9 from complete scratch? or has anyone seen this issue before?
Regards,
Hatfield

Hi Daniel,
Please tell me which OS version are you using.
Also, let me know whether you are able to successfully access other features of Acrobat 9 or face any trouble.
Please share the screenshot of the error message as I need to analyze the exact problem.
You might install Acrobat cleaner tool "Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs" to remove all traces of this software and then again install Acrobat 9:
Hope to hear from you.
Regards,
Anubha

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Hi Daniel,
Please tell me which OS version are you using.
Also, let me know whether you are able to successfully access other features of Acrobat 9 or face any trouble.
Please share the screenshot of the error message as I need to analyze the exact problem.
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Regards,
Anubha

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Date: Thu, 25 Oct 2012 05:59:51 -0600
From: [email protected]
To: [email protected]
Subject: Cannot use PhotoShop CS6 after trial expired, even after purchasing Creative Cloud Student Edition
Re: Cannot use PhotoShop CS6 after trial expired, even after purchasing Creative Cloud Student Edition created by Nikhil Bisne in Trial Download & Install FAQ - View the full discussion
Curonda,
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Cannot use photoshop cs6 after trial expired, even after purchasing creative cloud

cannot use photoshop cs6 after trial expired, even after purchasing creative cloud

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     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5162797#5162797
     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5162797#5162797
     To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5162797#5162797. In the Actions box on the right, click the Stop Email Notifications link.
     Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

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