Adobe Send Subscription confusion

I wasn't aware that I was a subscriber to either SendNow or Adobe Send, so I was surprised to receive the notice that the service was changing, and that I was being charged for something. Did I unknowingly subscribe to this service when I subscribed to Creative Cloud for Photoshop and Lightroom?

Hi resthor,
From what I can tell looking at your account, you're not a SendNow subscriber, and have never been. I think you're probably receiving that email in error.
I apologize for the inconvenience.
Best,
Sara

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Adobe Send - I am already subscribed, but when I try to send I am asked to subscribe again

Adobe Send - I am already subscribed, but when I try to send I am asked to subscribe again. What is going on?

Hi Drew,
I just took a peek at your account. You have two Adobe Send subscriptions: one is expired and the other has been canceled. It looks like the one expired because your billing information may have changed. If you log in to your account at http://www.adobe.com, you can update your billing information.
Best,
Sara

Acrobat Pro DC overlaps with Adobe Send, do I need both?

With the inclusion of Acrobat Pro DC in the latest updates to CC would I need to keep my Adobe Send subscription too? I think not. Anyone know for sure?

If you have a SUBSCRIPTION to Acrobat DC, that includes the full Send & Track functionality. However, if you have purchased a PERPETUAL license for Acrobat DC, you will need to subscribe to Send & track separately. Hope this is clear.

Re AD002357145UK I have just subscribed to Adobe Send. I am sure that v revently I used Adobe Send Now for free. Is that still possible (which means I could cancel AdobeSendNow subscription) or do I have to subscribe to Adobe Send to carry out file transf

Re AD002357145UK I have just subscribed to Adobe Send. I am sure that v revently I used Adobe Send Now for free. Is that still possible (which means I could cancel AdobeSendNow subscription) or do I have to subscribe to Adobe Send to carry out file transfer. Incidentally I have Adobe Creative Suite. Thanks. Nadim Othman

[topic moved to Adobe Send forum]

Adobe sending false information on subscription change

I've been trying out Adobe Create Cloud on a monthly basis. I quit in the middle of the second month only because I don't need creative software at the moment (95% of my work is programming).
I then got an email from Adobe stating the following:
Since we were unable to bill the payment method on file, your subscription to Creative Cloud has expired and we have deactivated the paid features on your account. If you did not intend to cancel and wish to reactivate your subscription, please update your billing information.
Of course, I was concerned, my account was paid until May 8th. I wanted paid services for the month that I had paid for. So, I called support and they assured me that my account would continue to have paid services until May 8th--despite what the email said.
I run my own business, so I wanted to let Adobe know what was going on. I think it highly likely that I am not the only person to get erroneous emails with false information upon changing their month-to-month subscription status. I figured this email probably just has the wrong content in part of the email--an email template probably got copied and not adequately edited for this specific use case. I also figured this was probably
Soaking up support call time with people wanting to know about their credit card and paid features
Damaging Adobe's conversion of month-to-month subscribers to yearly subscribers.
During my phone call to support, I clearly detailed the contents of the email.
Here's what support had to say about these emails: "Don't pay attention to those emails, they are mostly spam". Yep, that's what the support supervisor had to say to me. He said don't pay attention to any email Adobe sends you.
I figure the right thing to do is for someone at Adobe to open a ticket on the erroneous messages being sent to month-to-month users who change their subscription status. And, since support obviously had no interest in these emails going out, I'm hoping that by posting this message here, that someone who cares will see this and open a ticket to fix these emails.
Or, maybe everyone will learn to do what support suggests--just stop paying attention to Adobe's emails.

I've been trying out Adobe Create Cloud on a monthly basis. I quit in the middle of the second month only because I don't need creative software at the moment (95% of my work is programming).
I then got an email from Adobe stating the following:
Since we were unable to bill the payment method on file, your subscription to Creative Cloud has expired and we have deactivated the paid features on your account. If you did not intend to cancel and wish to reactivate your subscription, please update your billing information.
Of course, I was concerned, my account was paid until May 8th. I wanted paid services for the month that I had paid for. So, I called support and they assured me that my account would continue to have paid services until May 8th--despite what the email said.
I run my own business, so I wanted to let Adobe know what was going on. I think it highly likely that I am not the only person to get erroneous emails with false information upon changing their month-to-month subscription status. I figured this email probably just has the wrong content in part of the email--an email template probably got copied and not adequately edited for this specific use case. I also figured this was probably
Soaking up support call time with people wanting to know about their credit card and paid features
Damaging Adobe's conversion of month-to-month subscribers to yearly subscribers.
During my phone call to support, I clearly detailed the contents of the email.
Here's what support had to say about these emails: "Don't pay attention to those emails, they are mostly spam". Yep, that's what the support supervisor had to say to me. He said don't pay attention to any email Adobe sends you.
I figure the right thing to do is for someone at Adobe to open a ticket on the erroneous messages being sent to month-to-month users who change their subscription status. And, since support obviously had no interest in these emails going out, I'm hoping that by posting this message here, that someone who cares will see this and open a ticket to fix these emails.
Or, maybe everyone will learn to do what support suggests--just stop paying attention to Adobe's emails.

Regarding transferring my subscription from SendNow to Adobe Send: So I'm being charged $9.99 a month, and new subscribers pay $1.67 a month? Can I just cancel and sign up again?

Regarding transferring my subscription from SendNow to Adobe Send: So I'm being charged $9.99 a month, and new subscribers pay $1.67 a month? Can I just cancel and sign up again?

Hi sprial69,
Please Contact Customer Care. An agent should be able to help you with that.
Best,
Sara

What is the cost of a subscription to Adobe Send

WHat is the cost? Are there file size limits?

Hi DrLarsen,
Adobe Send will cost you $19.99USD/year and $1.67USD if subscribed monthly.
Kindly refer this link to subscribe Adobe Send:Send Large Files Easily - Select, Send, & Confirm & Track| Adobe Send
Although there is no 'hard' limit, you should be able to send files of 2GB and larger.
Regards,
Florence

How can I upgrade from Adobe Send Annual to Adobe PDF Pak monthly, it won't let me. Just makes me choose annual.

I would like to upgrade to the Adobe PDF Pak but on a monthly basis, even though it is a little more. I currently have the Adobe Send on an annual basis with Auto renewal. Even if I turn off auto renewal, it won't let me upgrade unless I turn auto renewal back on. I didn't think it should be this difficult....
Linda

Hi lindag80498358,
I just checked your account, and it looks like you've been taken care of with both an Adobe Send annual subscription, and an Adobe PDF Pack month-to-month. Please let us know if there's anything else we can do for you.
Best,
Sara

I AM UNABLE TO USE MY ADOBE SEND, I RESUBSCRIBED, WHICH I DONT THINK IT IS DUE, BUT IM STILL UNABLE TO SEND FILES. WHAT DO I DO

I AM UNABLE TO USE MY ADOBE SEND FEATURE. I RESUBSCRIBED BECAUSE THAT WAS THE ONLY OPTION GIVEN. MY CREDIT CARD INFO WAS DISPLAYED. BUT I M STILL UNABLE TO USE THE FEATURE. I DO NOT THINK IT IS TIME FOR RENEWAL OF SERVICE.

I'm sorry that you're having trouble with Adobe Send. I can confirm that you have an active Paid subscription.
Can you tell us what's happening when you attempt to use it?
Are you trying to use it from with Adobe Reader, or from a web browser (at https://cloud.acrobat.com/send)? Or from the Outlook Plugin?
The more details you can provide, the better I will be able to help you.

I can't send a video from Adobe Send

I purchased Adobe Send 19.95 yesterday to send a video. But when i sign in it tskes me to Send/Now and will not let me send the video.

See: FAQ: SendNow transitioning to Adobe Send and Adobe Send FAQ
There's nothing that you need to do to turn off SendNow. We're shutting down the SendNow service completely on 1/6/2015, and all information/files stored there will be deleted. Until then, it's in ReadOnly mode, allowing you and your recipients to download files. But you can no longer send or forward them.
If you had a Paid SendNow subscription, you didn't need to purchase one for Adobe Send.

How do I uninstall adobe send?

I need to uninstall adobe send and get the SN so I can return the product. I have NOT downloaded it and it shows available for download now. I am unable to return it unless I complete the SN and uninstall and I have NO IDEA how to find the SN or uninstall something I haven't installed.

Hi Sara.
Yes, I would like to cancel my subscription to send. I tried to do it on line but I was prompted to enter a serial number and to uninstall the product. I purchased Send but was unable to use it right then and had to go another route so I have no need for the program. If you can do the cancellation and email me a copy I would appreciate it greatly.
Thank you,
Lisa Parker (Festivus)
Parker's Stop & Shop, LLC
Parker's Stop & Wash, LLC
PPGSO, LLC
PPWS, LLC
[private information removed]

I was using Adobe Send Now for the longest time to send files; there was never a charge for it. Now, does Adobe Send replace Adobe Send Now and is there a charge or fee for Adobe Send? I can't get it towork! Paul Madsen

Does Adobe Send replace Adobe Send Now and if so, is it only available on a subscription (fee) basis? Adobe Send Now was free; I was never charged for the service.

Dear Sir or Madam at Adobe:
Does "Adobe Send" replace "Adobe Send Now" and if so, is there a charge for it? I was never charged for using Adobe Send Now. I cannot get Adobe Send to work for me; I can upload the file from my computer but when I click the box to send a "personalized link" a message box drops down asking me to upgrade. When I say no thanks, the message disappears but the box click does nothing. Do I have to subscribe to Adobe Send and pay a monthly fee for it before I can use it? Please explain what change has been made and what is going on with this program/service. Thank you. Paul Madsen 763-781-9118 [email protected]

My service is converting from SendNow Plus to Adobe Send; what is th maximum file size?

My service is being converted from Adobe SendNow Plus to Adobe Send. There is very little detail on differences that I can expect between the two services.
What is the maximum file size that I can send? Is there a maximum?
Do I have a storage limit? It was 2GB with SendNow.
The files in SendNow have a time limit, but I cannot find anywhere this is defined in Send.
Lastly, my subscription rate is higher than the rates quoted on the Adobe website, but I cannot find a way to correct this or make a change.

Hi Raghuveer,
Thanks for quick reply. Sorry, I prefer not to share my designs so I cannot send you my sample of Ai file or screenshots. I hope you understand.
Anyway, I have about 50 to 60 elements used 3D effects and 60 elements used brushes. And about 20 some elements I defined as pattern swatches (about half of them used gradient). Also, added drop shadow, zigzag effect and accent edges on 5 elements. And 3 layers filled with patterns (my artboard size is 1220 px W x 1500 px H). I have my layers/artboard/ color & pattern swatches/ appearance panels opened up when working in Ai.
I hope this gives you some idea how much I am doing and what I am doing with my Ai file. And hope that you can advise if there should be problem if doing a lot in one file? I just cannot stop designing sometimes.
Added this- I have 18 artboards and 22 layers in my Ai file. Photoshop doesn't have this problem when working with a lot of layers, only Illustrator does.
Thank you very much!!
mykw123

Where is the send button in adobe send

Where is the send button in adobe send? I listed all the files I want and the screen where you are supposed to be able to send the files only has a cancel button. I have tried this on two different browsers. Send Now worked flawlessly; I can't even use the new product since there is no send button.

Sara:
It appears that the issue is with this particular computer. I have a
laptop with the identical software and virus (AVG 2015). When I started
Adobe Send, the button was there. Sorry for the confusion.
I am a die-hard Send Now fan. When I first tried using Send my files
wouldn't completely upload, probably because of my upload speed. They
are doing fine now and this will be the first week is use Send to upload
our church radio show to the radio station.
I thank you for your patience and again apology for taking your time on
an issue that wound up being limited to this one computer.
Have a Blessed Day
Terry LaBrier

"Adobe Send cannot currently send this file." Why not?

I would like to send a group of 4 interrelated PDF files to an email address. I subscribed to Adobe Send. When I tried to send my files I got the message, "Adobe Send cannot currently send this file." Will I be able to use this service or should I simply cancel my subscription?

My first attempt had been from the Send box on the Adobe Reader screen. That had failed. Once I got properly registered into Adobe Send I was able to send the same group of files with no problem although I noticed that the embedded hyperlinks used to connect the files didn't work for the Send recipient. Hyperlinks are not a deal breaker as long as I can send the files as a group.

Adobe Send Subscription confusion

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