Adobe sending false information on subscription change

Question

I've been trying out Adobe Create Cloud on a monthly basis. I quit in the middle of the second month only because I don't need creative software at the moment (95% of my work is programming).
I then got an email from Adobe stating the following:
Since we were unable to bill the payment method on file, your subscription to Creative Cloud has expired and we have deactivated the paid features on your account. If you did not intend to cancel and wish to reactivate your subscription, please update your billing information.
Of course, I was concerned, my account was paid until May 8th. I wanted paid services for the month that I had paid for. So, I called support and they assured me that my account would continue to have paid services until May 8th--despite what the email said.
I run my own business, so I wanted to let Adobe know what was going on. I think it highly likely that I am not the only person to get erroneous emails with false information upon changing their month-to-month subscription status. I figured this email probably just has the wrong content in part of the email--an email template probably got copied and not adequately edited for this specific use case. I also figured this was probably
Soaking up support call time with people wanting to know about their credit card and paid features
Damaging Adobe's conversion of month-to-month subscribers to yearly subscribers.
During my phone call to support, I clearly detailed the contents of the email.
Here's what support had to say about these emails: "Don't pay attention to those emails, they are mostly spam". Yep, that's what the support supervisor had to say to me. He said don't pay attention to any email Adobe sends you.
I figure the right thing to do is for someone at Adobe to open a ticket on the erroneous messages being sent to month-to-month users who change their subscription status. And, since support obviously had no interest in these emails going out, I'm hoping that by posting this message here, that someone who cares will see this and open a ticket to fix these emails.
Or, maybe everyone will learn to do what support suggests--just stop paying attention to Adobe's emails.

Answer 1

I've been trying out Adobe Create Cloud on a monthly basis. I quit in the middle of the second month only because I don't need creative software at the moment (95% of my work is programming).
I then got an email from Adobe stating the following:
Since we were unable to bill the payment method on file, your subscription to Creative Cloud has expired and we have deactivated the paid features on your account. If you did not intend to cancel and wish to reactivate your subscription, please update your billing information.
Of course, I was concerned, my account was paid until May 8th. I wanted paid services for the month that I had paid for. So, I called support and they assured me that my account would continue to have paid services until May 8th--despite what the email said.
I run my own business, so I wanted to let Adobe know what was going on. I think it highly likely that I am not the only person to get erroneous emails with false information upon changing their month-to-month subscription status. I figured this email probably just has the wrong content in part of the email--an email template probably got copied and not adequately edited for this specific use case. I also figured this was probably
Soaking up support call time with people wanting to know about their credit card and paid features
Damaging Adobe's conversion of month-to-month subscribers to yearly subscribers.
During my phone call to support, I clearly detailed the contents of the email.
Here's what support had to say about these emails: "Don't pay attention to those emails, they are mostly spam". Yep, that's what the support supervisor had to say to me. He said don't pay attention to any email Adobe sends you.
I figure the right thing to do is for someone at Adobe to open a ticket on the erroneous messages being sent to month-to-month users who change their subscription status. And, since support obviously had no interest in these emails going out, I'm hoping that by posting this message here, that someone who cares will see this and open a ticket to fix these emails.
Or, maybe everyone will learn to do what support suggests--just stop paying attention to Adobe's emails.