Adobe x Pro won't scan document!

Have new HP laptop w/ Windows 7 Premium. Just installed Adobe Acrobat X Pro. Have an HP Officejet J6450 all-in-one. Can scan with windows. When I follow the directions for scanning with Acrobat, the scanning process window opens then abruptly closes with a message "scan cancelled" - no other information.

Are you using WIA driver to scan? If yes, could you please Go to "File > Create PDF > From Scanner > Custom Scan", select the WIA driver and then click Options button. What do you see there? Does it show "Hide Scanner native interface"?

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Quite frustrated with this issue. I just purchased 23 new workstations and bought Adobe for them. 3 have Pro that I downloaded straight from Adobe's website, 20 have Standard that came through Dell Digital Delivery. Every single workstation has this same problem where we can use our desktop scanners to scan in documents, but then we can't save them using the "Save" or "Save As" button. This happens about 90% of the time, and then it works properly the other 10% of the time.
I've updated the drivers and the firmware on my scanners and each of these workstations is brand new, ordered from Dell, Optiplex 9010s and 7010s with 8 GB ram, i5 or i7 processors, Windows 7 64 bit, brand new Acrobat version 11.
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At this point I've reloaded the Adobe software multiple times, installed updates and also used scanners with recent firmware and old firmware and it's still a problem. After playing with it for weeks on end, I found that using "custom scan" and having it set up for "native mode" works successfully 100% of the time. Any time I try any other scan options, I have the same problem again. I've issued the Custom Scan directive to my staff and we are completely trouble free using this method.
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Hi Aye_curumba,
I understand you can print and scan, but you are unable to scan to the network folder on the Mac. I can help you with this. It it is usually a issue with the path to the network folder.
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You might have to contact Apple to get the registered user and password name.
I would ask them to help setup the network folder also.
1. Create a new folder on your computer.
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How to Scan: From the Control Panel (Including Scan to Email, to a PDF, and to a Network Folder).
Select Scan to a network folder.
Let me know how you make out.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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uninstall all acrobat/reader versions and retry installing.
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