Advanced find - Case modified older than 4 hours

Hi there,
For CRM 2011 on premise
I'd like to have an advanced find date option that says "Older that x hours" as i'd like to find cases that have not been modified for 4 hours. (there already is an older than x months option).
Or if there was a way to add a NOT function to a clause we could do this with cases edited in the last week and NOT modified in the last 3 hours.
Would either of these possible please?
Kind regards,
Stuart
Stuart

There is no way to do this by default as you are unable to use advanced find to filter on hours, minutes and seconds. All though these are defined in the date-time format.
To accomplish this you would need to make a custom developed list.
I cant even see you completing this request with any other semi-default functionality. I have tried thinking the cases through if you extract the HH from the date-time info, and that would work, but you would be missing the information on your current
date-time, which wouldnt allow you to search for values that are greater than 4 hours difference.
So.. custom development unfortunetly.
Rune Daub Senior Consultant - Dynateam CRM http://www.dynateam.dk

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I just found this on the support page and am going to try it for a couple of days to see if it solves the problem:
Document ID:
KB18694
Modified Date:
01-18-2010
Document Type:
Support
Print this page
Contents [show]
   Products
   Environment
   Overview
   Cause
   Resolution
Products
BlackBerry® Desktop Software
BlackBerry® Desktop Software Version 1.0 (Mac OS)
BlackBerry® Devices
Environment
BlackBerry® Desktop Manager
BlackBerry® Desktop Manager Version 1.0 (Mac OS)
BlackBerry smartphone
Microsoft® Outlook®
Yahoo!® Mail calendar
Apple iSync
Overview
When synchronizing the Calendar via the BlackBerry Desktop Manager, past calendar events are being deleted on the desktop calendar application.
Cause
Calendar items on the BlackBerry smartphone were deleted as a result of the keep appointments setting in the Calendar was set to delete older appointments.
Resolution
To resolve this issue, complete the following steps:
Task 1
Configure the BlackBerry smartphone to keep past appointments:
Open the Calendar application on the BlackBerry smartphone and press the Menu key.
Select Options and then General Options.
Within General Options set the Keep Appointments options to Forever.
Task 2
Configure BlackBerry Desktop Manager calendar synchronization options:
For BlackBerry Desktop Manager version 4.5 to 5.0:
Connect the BlackBerry smartphone to the computer with a USB cable and open BlackBerry Desktop Manager.
Select Synchronize from the main menu of BlackBerry Desktop Manager.
Select the Synchronization link and click on the button labeled Synchronization to configure the synchronization settings on the BlackBerry smartphone.
Select the Calendar.
Select the option to Synchronize with Microsoft Outlook and click Next.
Select either the Two way or One way sync and click Next.
Select the Default profile for Microsoft Outlook.
For the Calendar date range select the option to Synchronize items within a range of days, configure the date range to sync 30 days in the past and 365 days in the future.
Click Next.
Continue through the configuration wizard and click Finish and then OK.
Perform a new synchronization.
For BlackBerry Desktop Manager version 4.2 and 4.3:
Connect the BlackBerry smartphone to the computer with a USB cable and open BlackBerry Desktop Manager.
Select Synchronize from the main menu of BlackBerry Desktop Manager.
Click on the Configuration tab and then on Configure Sync.
Select the Calendar.
Select the option to Synchronize with Microsoft Outlook and click Next.
Select either the Two way or One way sync and click Next.
Select the Default profile for Microsoft Outlook.
For the Calendar date range select the option to Synchronize items within a range of days, configure the date range to sync 30 days in the past and 365 days in the future.
Click Next.
Continue through the configuration wizard and click Finish and then OK.
Perform a new synchronization.
If you are still prompted to make deletions from Microsoft Outlook for past calendar events that were not manually deleted, then you may need to repeat the steps above and synchronize with a smaller date range for past events.
For BlackBerry Desktop Manager version 1.0 for Mac OS:
Connect the BlackBerry smartphone to the Mac with a USB cable and open BlackBerry Desktop Manager.
Select Calendar.
Select Two-Way.
Select All Calendars or Selected Calendar, checkmark calendars to use during synchronization.
Select Advanced Settings.
For the Calendar date range select the option to Only events, configure the date range to sync 30 days prior and 365 days after.
Click on Sync.
Top of page
Disclaimer
By downloading, accessing or otherwise using the Knowledge Base documents you agree:
   (a) that the terms of use for the documents found at http://www.blackberry.com/support/knowledgebase/disclaimer.shtml apply to your use or reference to these documents; and
   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.
Visit the BlackBerry Technical Solution Center at http://www.blackberry.com/btsc.

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Hi,
So we have two computers in the office that are set up with Outlook (email addresses are hosted on GoDaddy) in IMAP. The computer with Outlook 7 was working fine, but a few weeks ago, we noticed that ALL emails older than a couple weeks had simply
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Hi,
If we search the missing items in All Mail Items in Outlook, can you find them?
We can also try to use the Inbox repair tool to scan and repair your Outlook data file to check if it helps. See:
http://office.microsoft.com/en-in/outlook-help/repair-outlook-data-files-pst-and-ost-HA010075831.aspx
Since your emails are disappeared from the server, please also contact your ISP to get assistance on the server side.
Best Regards,
Steve Fan
TechNet Community Support

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