After 4 or 5 rings the call gets dropped instead of going to voicemail.

I recently upgraded to callmanager 7.1 and now whenever anyone calls our main number, if we do not anwser it within 4 or 5 rings it will drop the call, instead of going to voicemail.
Please help and thanks
George

Hello George.
Since you have upgraded, I'm assuming that CFw was working before.
Have you checked the CSS in the Forwarding section of the line?
Also try calling the same number internally and let it forward to voice mail. Does it have same symptom? Even if it fails, by any chance do you see the number on the calling phone changed to Voice mail pilot number at all?
Thanks
- abu

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