After buying subscription still shows upgrade as only option

After purchasing  1 year subscription for conversions. Went through the confirmation emails. etc.
When I log on to exportpdf the the only option available is to upgrade and 0 conversions available.
After a week I still cannot convert a pdf on-line..

Hi, cbreeze.
I'm sorry for the issues you're having. The problem you're describing most often occurs when you log into ExportPDF with an Adobe ID email address different than the one you used to purchase your ExportPDF subscription. I looked up the Adobe ID which you used to post to this forum, and I see that there is an ExportPDF subscription associated with that Adobe ID. If you log into ExportPDF with the same Adobe ID that you used to post to this forum <<[email protected]>>, you should have unlimited conversions in ExportPDF.
Please let us know if this isn't working, and we can diagnosis further.
Dave

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