All incoming calls divert to "Sorry, you can't lea...

Help please!
I recently cancelled 1571. Since then all incoming calls divert immediately to a message saying: "Sorry, you can't leave a message at the moment" and then disconnect.
Everything else works fine (outgoing calls, broadband), and since the voice message sounds exactly like 1571 it seems pretty obvious that something went badly wrong with the 1571 cancellation.
I have had some lovely conversations with 151 and with the online chat people who have seem to have no idea how to fix the problem.
I see from the forum that this type of problem has been encountered before over several years and the only way to get it fixed appears to be to post on here and wait for the BT people who monitor them to spot it and come to my rescue.
So HELP! <waves flag> Here I am, please come and rescue my phone line from the 1571 gremlin.
Dave

I just cannot believe I'M READING THESE POSTS AND THAT OUR EXPERIENCES HAVEN'T FED THEMSELVES BACK TO THE PEOPLE WHO MATTER AT BT. (Sorry hit caps lock!) I have had exactly the same experience as you all and I have been on the phone for hours trying to get the message through to the people on the end of 151 that the problem is obviousky with the 1571 system. I got to the point three days ago when there was a glimmer of hope that my word was being accepted about the problem. I was upgraded to speak tp a 'supervisor' or similar, who said that 1571 would be reconnected to see if people could then the get through again - beyond the scary message. Of course the moment it was reconnected the phone line was fine. He promised me that he would ring back yesterday to check the situation but I heard nothing. SO I got back onto 151 and had all the same discussions again. I asked why I had been promsied a return call - no explanation. Everything was clealry on notes on his computer but I had to go through the same questioning about answer machines at home etc etc. I suggested that the 1571 system was so complex that few people at BT have any clue that it is capable of giving the recorded message that we have all reported. He said he knew all the 1571 FACILITIES AND THAT NO SUCH MESSAGE CAN BE SWITCHED ON. (Hit it again sorry) I can't tell you how relieved I am to read your posts acknowledging the same experience. I am now waiting for 1571 to be switched off again to see what happens, and he has promised to ring me back on Monday afternoon at 2.00pm (5th January 2014). I also got a letter from BT welcoming me to the 1571 service and explaining that it will now cost me £1.75 per month - I've had it for years and the reason I want it turned off is to save the new charges. I fell totally exhausted with th whole affair. Happy New Year, and best regards.

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