Always have 2 FF15.0.1 tabs and start w/previous tabs/win. Any time I start FF the second window always looses the 1st tab and places the "+" to the far left.

When I close FF the window that is active becomes window #1 when I restart. No matter which one becomes window #2 the first pinned tab is missing and the "+" is on the far left. Same occurs if the tabs are not pinned. If I close FF and cause a switch between W#1 and W#2, W#2 loses that 1st tab and in W#1 the missing tab reappears.

hello ppsffvt, it sounds like an extension might be interfering here. please try launching firefox in safe mode once and see if the issue is occurring there too.
[[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]

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When I open up Firefox I get 2 windows one with my tabs and the other is ad on manager how do I stop the second window if I try to close it both windows clos

This problem just started when I start up Mozilla fire fox it opens 2 sessions or something the first one has my tabs form the previous session the other one is blank except for the 2nd window only has add on information, but when I try to close the second window it automatically closes the whole thing and I have to start all over again, what can I do

You can check for problems with the sessionstore.js and sessionstore.bak files in the Firefox Profile Folder that store session data.
Delete the sessionstore.js file and possible sessionstore-##.js files with a number and sessionstore.bak in the Firefox Profile Folder.
*Help > Troubleshooting Information > Profile Directory: Open Containing Folder
*http://kb.mozillazine.org/Profile_folder_-_Firefox
Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost, so you will have to create them again (make a note or bookmark them).
*http://kb.mozillazine.org/Multiple_profile_files_created

I have elements 9 and just a day ago everything was fine but now all of a sudden any time I try to convert or save my project or even burn it to a DVD the program shuts down on me.

I have elements 9 and just a day ago everything was fine but now all of a sudden any time I try to convert or save my project or even burn it to a DVD the program shuts down on me.

connermac8
Is the crash/shutdown for this one specific project or does it occur in new projects as well?
On what computer operating system are you running Premiere Elements 9 and are you running Premiere Elements as the 9.0.1 Update?
In cases such as these, the first factor to rule in or out are the preferences/setting file. Here you want to delete the Adobe Premiere Elements Prefs file.
The directions to its location will vary with the operating system. So the operating system information is important to post. Some of the many factors
that we need to evaluate
a. does the problem exist with and without antivirus and firewall(s) disabled.
b. are you using a pen and tablet device instead of a mouse.
c. does your computer need a clean up/clear out - is your computer optimized
Your answers to the questions above will help us to customize and plan appropriate troubleshooting strategy. So, let us start with the above and then decide what next.
Thank you.
ATR

I'm the second hand of an i phone 5 and i dont have the password of the icloud which belong to the first owner ... What shuld i do?

i'm the second hand of an i phone 5 and i dont have the password of the i cloud ...so i cant open the iphone ....but i have the iphone serial number and the box of it and all the papers of the i phone ....
please i want to open the iphone ... what should i do ?
thanks in advance

Farco1 wrote:
but i cant contact to the onwer .. but also i have all paper that says that is mine its now in my ownership
Irrelevant. You have a bill of sale, not an original point-of-purchase sale receipt, which is the only thing that Apple would accept regarding Activation Lock issues.
Why can't you contact the previous owner, if you have a bill of sale? For a bill of sale to be legal in any way, it would have to have some information from the previous owner.

When closing 2 windows(with multiple tabs each), system restore does not properly restore the second window's tabs. Is this a bug in the new update/any ideas to fix?

I regularly use 2 windows with multiple tabs each and session restore would work to get them all back, but after this latest update the second window does not restore properly, with the first tab not visible on top(only in drop down menu) and the add a tab button now on the left(instead of right). The add a tab button is not really concerning other than it indicates other problems with the tabs on tab of the 2nd window. Not having the 1st tab visible is frustrating, because I can not move it or as easily navigate. Also, the tabs on top of the 2nd window that are visible no longer have the "x" to close visible unless that tab is selected. I'm assuming this is a problem with the new release/update, since this is the first time I've ever encountered the problem, and I've shut down and restored Firefox a few times to make sure this was a recurring problem and not a one-time deal. Any ideas on how to fix would be welcome(other than perhaps cramming my tabs onto one window or sucking it up XD).

Hi,
You can try to '''Reset toolbars and controls:''' and '''Make Changes and Restart''' in the [https://support.mozilla.org/en-US/kb/Safe%20Mode Safe Mode] start screen.
If the problem persists, please try a [https://support.mozilla.org/en-US/kb/Managing-profiles?s=profile&r=0&e=sph&as=s new profile]. You can later copy [https://support.mozilla.org/en-US/kb/Backing%20up%20your%20information?s=backup&r=1&e=sph&as=s needed data] from the old profile to this.
[http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder & Files]

The beta page and Test Pilot page come up EVERY time I use Firefox. Same information so why not allow us to bypass it after the 1st or 2nd or 3rd reading?

The beta page and Test Pilot page come up EVERY time I use Firefox. Same information so why not allow us to bypass it after the 1st or 2nd or 3rd reading?

That is not normal behaviour, for possible causes see [[Firefox has just updated tab shows each time you start Firefox]].

Firefox won't start. Everytime I end the process/close the last window, it keeps getting stuck at about 2500k memory in the task manager. (continued)

Firefox won't start. Everytime I end the process/close the last window, it keeps getting stuck at about 2500k memory in the task manager. The only way I have to fix it is to change some kind of compability settings or try and access it in a new way, and every time it crashes/closed/computer blue screens that setting will no longer work.
That is a short term solution, but eventually I'll run out of ways to access firefox successfully. I've tried many solutions, and some worked, but only once. I have yet to find a permanent solution for this problem.

First please update your plugins to make sure you are up to date. Shockwave Flash player has a newer version 16. In order to better manage the memory that Firefox uses please see these troubleshooting steps: [https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram Firefox Uses too much RAM]
You also mentioned that Firefox crashes, we're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box.
''' Note:''' If a recent Report ID does not start with '''bp-''' click on it and select '''Submit'''.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
;[[Image:aboutcrashesFx29|width=500]]
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

My tabs are seperated into groups. Once I accidentaly opened a site in a new window (not a new tab). After that, I accidentaly closed the Firefox window with all my grouped tabs. Now, I can't recover it. Are there any solutions?

I have my tabs seperated into several groups (for example, bank tabs, music tabs, social life tabs and so on). I do this with the help of the button in the top left corner. While I was surfing the internet, I accidentaly opened a site not in a new tab (as I usually do), but in a new window. The new window was without all the grouped tabs, which I had in the previous Firefox window. And then I accidentaly closed the Firefox window with all my grouped tabs. Now I can't recover it. Are there any solutions?

Hi,
We have rolled out a fix for this issue.
Please log off and log back in to your machine and the issue should be resolved automatically. In case that does not work, please manually run the msi installer posted here (may require reboot).
For details, please refer to the KB article here: Multiple RunOnce keys created 11.0.10 and 10.1.13 Acrobat | Reader
Please let us know if you still face any issues.
Thanks,
Ashu Mittal

Since March 2012 my iphoto 11 trash folder says that I have 13,346 photos in the iphoto trash, but there are no thumb nail copies in the viewer window. I can delete additional photos but clicking on the "empty trash" button. Any solutions?

Since March 2012 my iphoto 11 trash folder says that I have 13,346 photos in the iphoto trash, but there are no thumb nail copies in the viewer window. I can delete additional photos but clicking on the "empty trash" button.
My system trash finally emptied when I discovered "trash it!" is not longer supported by the most recent osx. Then I found an updated version of Onyx that did work with that trash emptying problem.
I have a total of 5,723 photos in my library. A macdevelopers group recently started suggesting a multi library manager for iphoto to overcome some kind of library quota limitations with iphoto as opposed to "more advanced" photo handling, storing and editing programs. If I went to a mult library manager for iphoto would that cure the apparent incongruent data retrieval problem in iphoto 11 regarding 13,346 phantom photos that will not securely delete?
Are there any other possible solutions out there?

Try the following:
1 - delete the iPhoto preference file, com.apple.iPhoto.plist, that resides in your
User/Home/Library/ Preferences folder.
2 - delete iPhoto's cache file, Cache.db, that is located in your
User/Home/Library/Caches/com.apple.iPhoto folder (Snow Leopard and Earlier).
or with Lion and Mt. Lion from the User/Library/Containers/com.apple.iPhoto/
Data/Library/Caches/com.apple.iPhoto folder
3 - launch iPhoto and try again.
NOTE 1: If you're moved your library from its default location in your Home/Pictures folder you will have to point iPhoto to its new location when you next open iPhoto by holding down the Option key when launching iPhoto. You'll also have to reset the iPhoto's various preferences.
NOTE 2: In Lion and Mountain Lion the Library folder is now invisible. To make it permanently visible enter the following in the Terminal application window: chflags nohidden ~/Library and hit the Enter button - 10.7: Un-hide the User Library folder.
OT

I recently created an account and bought a movie. But any time I press "Play" iTunes freezes and will not respond at all.

Windoes 7 64bit
I recently created an account and bought a movie. But any time I press "Play" iTunes freezes and will not respond at all.
I have tried both uninstalling the software and reinstalling it, I have tried to run the software in safemode, and I have tried to change the Quicktime settings to see if that helps.
Nothing has worked. It always does the same thing, where it freezes the moment I tell it to "play".
I have tried to use my other computer instead, going through the same process and I got the exact same result where it freezes.
Therefore it has to be something to do with the software, because the computers use different graphics cards, yet it responds the same.

Hi Canon-Thought!
I have an article here for you that deals with this exact issue. You may have already completed many of the steps that this article will suggest, but look over it to see if it suggests something you haven't already tried:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Also, I suggest paying close attention to the list of programs that you would need to uninstall, in order, so that you can fully uninstall iTunes and all related components from your computer. If those programs and steps are not followed exactly, you may end up with issues using iTunes.
If this issue only happens with one singular movie, you may need to report that there is an issue with your purchase. We have an article for doing that, and it can be found here:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

My husband(less technologically inclined than I am), decided to delete programs from our iMac, now it has a grey screen and won't get past it. If I insert the Application Install DVD, to repair the disk, will I loose all my pictures and music?

My husband(less technologically inclined than I am), decided to delete programs from our iMac, he turned it off and now it has a grey screen and won't get past it. It won't start in safe mode and when I If I insert the Application Install DVD, to repair the disk, will I loose all my pictures and music?

With a corrupt disk, the install procedure is most likely going to fail.
How old it the disk?
You might be able to reformat it to fix the problem. Of course that means you lose all of your data.
The other alternative is to get a new disk drive and put that in your Mac and install OS X
Then put the old disk drive in an enclosure and see what can be recovered from it.
Allan

After installed mavericks i cannot sign in to my facetime and i messages. i tried it 100 times, but it is showing couldn't sign in check your network and try again. there is no problem with my network. if anyone knows the solution please help me .

After installed mavericks i cannot sign in to my facetime and i messages. i tried it 100 times, but it is showing couldn't sign in check your network and try again. there is no problem with my network. if anyone knows the solution please help me .

Hi,
What version of the OS did you upgrade from ?
Anything before OS X 10.8.2 may have an issue if the Logic/Mother board has been replaced and the Serial Number not "flashed" back to it.
In the Apple Icon menu use the About this Mac item.
In the new panel click twice on the line that tells you the current OS level
It will change to the Build number (and alternative count to the OS versions) and then the Serial Number.
If it is missing you need to get it replaced.
(It is supposed to be done on Repair or Refurbishment).
An Apple Store or Apple Authorised Service Provider as the best choices.
There are apps you can download (They are Mac Model specific) but needs careful typing as it is a once only trip.
8:56 pm Sunday; November 24, 2013
 iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
Message was edited by: Ralph Johns (UK)

Mail has 16k messages, and performance is very slow, with loading times taking up to 5 seconds every time I open Mail. How can I increase performance?

Mail has 16k messages, and performance is very slow, with loading times taking up to 5 seconds every time I open Mail.
How can I increase performance?
I'm running a MacBook Air 4GB 1.7GHz 10.7.2.
Graham

One possible solution would be to organise your inbox into folders.
Its never relly good on any system to have one folder that has everything in it.
Try going to you web gui for that mail account and organise your folders and move mails from your inbox into corresponding folders for better organisation.
Several folders containing the same amount of one folder will usually load a little quicker as the folder may not be accessed to download its content unless veiwed.
So having 10 folders with organised content, and you inbox as an area thats to hold only new emails would work much much quicker with imap.
Most imap servers will only update the contents of a folder when its veiwed.

Can i use a 2nd iphone if i install itunes on another user account.when i tried to create a second library i messed up both phones, the second one now has all my contacts and when it sends txts it either says its my other phone or email address

can i use a 2nd iphone if i install itunes on another user account.when i tried to create a second library i messed up both phones, the second one now has all my contacts and when it sends txts it either says its my other phone or email address. i can cope with the first phone and getting it back on itunes but dont want to syn the 2nd phone until i know it is independant of the other one. Does it matter that both phones use the same itunes store account?

Deleting the account on your phone only removes if from your phone. The account and it's data remain intact and doing so will not effect your daughter's phone.
To do this, first go to Settings>iCloud on your phone and turn any synced data (contacts, calendars, etc.) to Off, and when prompted, choose to keep the data on the phone. When finished, scroll to the bottom and tap Delete Account. Then set up a new iCloud account with a different Apple ID and turn any data you want to sync with iCloud (contact, calendars, etc.) back to On. This will upload your data to your new iCloud account.

My school has a website. The professor uploads files in Word. When I click on the link at home using Pages, the download window opens with nothing in it and Safari opens with a blank in the address book. What Could be wrong? Wrong set up?

My school has a website. The professor uploads files in Word. When I click on the link at home using Pages, the download window opens with nothing in it and Safari opens with a blank in the address book. What Could be wrong? Wrong set up?

Hi Jo,
If I'm interpreting this correctly, the Word file downloads correctly, but when you open it in Pages, the link(s) which your instructor has embedded in the Word file are not correctly translated into Pages.
If the link shows the actual address, you should be able to copy that and paste it into the location bar in Safari, press return, and get to the website that way.
An alternate route might be to download one of the open source Office applications, OpenOffice.org, LibreOffice, or NeoOffice. These are written to more closely emulate the behaviours of MS Word than Pages, and may provide better support for links embedded in Word files.
Regards,
Barry

Always have 2 FF15.0.1 tabs and start w/previous tabs/win. Any time I start FF the second window always looses the 1st tab and places the "+" to the far left.

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