Amber Update Missing Items

I just set up my husband's new Nokia Lumia 928; I've had mine for a couple of weeks and his just arrived. Everything went well, including the Amber update; I checked the software version number plus re-checked for updates and got the message his phone was up to date. However, under Display, Glance is missing, and under Display > Touch, "Double tap to wake up phone" is missing.  (Maybe other pieces are missing; I know about those two because I wanted to set them up for him.)
Thoughts? I can call Nolia tomorrow, but wondered if others had missing "pieces," and if doing a re-set is the way to go. Thanks.

I have the same phone as your husband and I did the AMBER update I got the features you mentioned.  The only feature that I noticed was missing was the FM radio in the Xbox Music section but from what I have seen that feature appears to be missing on a lot of a VZW windows phone 8 devices.  Perhaps the update did miss those two features and a hard reset might fix the problem. Before proceeding with the hard reset do one or both of the following if they have not been done so already 1 Set up Backup Assistant Plus and do a full Sync. If the service is already set up check the date of the last sync and do a manual sync if the date is older than a few days and you know your husband has added, changed, or deleted contacts.  2.  On his Microsoft Account set up the the back up service for that as well and make sure that a recent sync has been completed.  I do not know of any way to back up his app data such as gave saves, in-app purchases, and so on but a record of the apps he downloaded both free and paid will be kept on his Microsoft Account and he can re-download them again after the reset. 

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