Amount of Attendant Console users

Hi, we're in the process of upgrading CUCM from 7.1.5 to 8. By doing this we're losing the free AC. We're trying to get a firm number of AC users so we know how many licenses we need to buy. Is there a way to see how many AC users we have? I went to the applications uers, selected the AC group but we have close to 60 controlled devices. This number is no where near accurate.

You can find the list of users under the Application -> Cisco Unified CM Attendant Console -> Cisco Unified CM Attendant Console User menu in call manager.  Please note this may not reflect the current number of active users being used, so remember to filter out what old users you may have.
-Jason

Similar Messages

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    I don't see any such restrictions mentioned in any document. I guess it all depends on the number of device weights a CCM can manage. You may like to verify the same from
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    http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00801eff7c.html

  • Cisco Attendant Console

    Hi
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    Hi Aaron,
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  • Maintaining the Directory in Cisco CallManager Attendant console

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    Hi,
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  • Unified Business Attendant Console not syncing user directory

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  • CallManager Attendant Console over WAN connection

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    Hi,
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    AC user password (12345)
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    http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_0/sys_ad/4_0_1/ccmcfg/b04ccmac.htm

  • IP Phone call forward to Attendant Console - reach Attendant Console Voicemail

    Hello,
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    When a call is then transfered to Attendant Console, if it is not answered, it is redirected to Unity connection and reach User Voice Mail box.
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    Thibaut

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  • Attendant Console 6.1.2 (yeah, I know it is unsupported)

    So knowing full well that this is an unsupported software, I am reaching out anyway.  I find myself in a pickle at my new company.  We are still running Call Manager 6.1.5.11900-13 (don't ask) and we have many users using Attendant Console.
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    They usually do not simply "die" like this.  Id check for any replication issues with your cluster first off. 
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  • Problem with Cisco Attendant console

                       Hi
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    RJ

    Have a look at this link on page 33 and 34:
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    onsole shows "Database not connected"
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    On the Attendant Console PC:
    Verify that the Windows User has Full Control access to the following registry key and it’s child
    objects: HKEY_LOCAL_MACHINE\Softwar
    e\Arc Solutions (See, the section
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    4-4
    which shows how the permissions can be found
    and changed). (If version is older than 8.0.3 verify HKEY_LOCAL_MACHINE\Software\Borland
    as w
    ell)
    Verify that the CUEAC Server can be pinged from the command line by IP Address and Hostname
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    ded to DNS or to the host file on the machine.
    On the CUEAC Server:
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    Open a synchronization log file in C:\Program
    Files\Cisco\Logging\LDAP\Log\SSLog_xxxx.txt
    Check that contacts have been inserted or updated:

  • Unity -- Best practice for Attendant Console and Operator

    I am fairly new to Voice Over IP. I am in a new position for managing our phones, e.g., Moves, Adds, Changes and Call Handler management. We use version 8.6.2.
    Our system is comprised of 19 different buildings, with 1 to 2 Attendant Consoles per building. When our phone network was set up, people who have Attendant Consoles did not want callers to have the option to leave a message if someone is away from their Attendant Console momentarily. Is this best practice? What are most companies doing with their setups?
    In addition, in what capacity is the Operator account of value or can it be deleted? We have discovered that if people choose the System Directory Handler, they can "find" their way to the Operator voicemail by pressing "0" and leave a message. However, this voicemail box has not been monitored, thus their are over 300 messages in it.
    I know I will have other questions, but if someone has a a good way of setting this up, I would be very thankful.
    Laurel

    I'll give it a go!
    "In addition, in what capacity is the Operator account of value or can it be deleted? We have discovered that if people choose the System Directory Handler, they can "find" their way to the Operator voicemail by pressing "0" and leave a message. However, this voicemail box has not been monitored, thus their are over 300 messages in it.'
    You can't actually delete the Operator (It's a default User Account). Just go into the System Directoy Handler, click edit > caller input > if you're feeling bloody minded, choose "hang up" on the "If Caller Presses 0", otherwise either create a new call handler or point it to an existing one.
    "Our system is comprised of 19 different buildings, with 1 to 2 Attendant Consoles per building. When our phone network was set up, people who have Attendant Consoles did not want callers to have the option to leave a message if someone is away from their Attendant Console momentarily. Is this best practice? What are most companies doing with their setups?"
    I have to deal with both situations. Some locations refuse a voice mail, some want it. It's normally at the wish of the department head. Just make sure that call does not ring forever or otherwise make the caller upset.
    Gareth

  • I have added two new extension on CUCM, Directory not showing in attendant console even after resynch on CUCM and attendant cosn

    I have added two new extension on CUCM, Directory not showing in attendant console even after resynch on CUCM and attendant cosnole
    Any idea?

    Hello,
    Can you tell us what versions of CUCM and CUxAC you are using?  Just extensions alone in CUCM will not sync to the corporate directory within the attendant console application.  You will at least have to have user's associated with those extensions and depending on your rule set within the console that should then bring those extensions into the console directory.
    Thanks,
    Tony

  • Directory not showing in attendant console

    I have added two new extension on CUCM, Directory not showing in attendant console even after resynch on CUCM and attendant cosnole
    Any idea?

    Under Engineering ----Service Management,can u check LDAP service is running.
    Also, under system configuration ---directory synchronisation ----Enable contact synchronisation is enabled.
    Also, u are creating this user in AD and then, fetching to CUCM and Attendant Console is finally these users as CCM Source.
    regds,
    aman

  • Attendant Console supported on a thin client station ?

    Does somebody know if it's possible to install the attendant console on a diskless HP station (thin client station) working with the RDP protocol ?
    I'm using CCM 4.1(3)

    We run attendant console on our windows 2003 terminal server. You will need to have 1 copy of the installation for each user (just install it on a normal pc and copy the folder to the terminal server).

  • Full Directory option on auto attendant consoles

    Hi All,
    I have been following the guide and there is something that isn't clear. Is the full directory setting  mapped to the ldap settings on the cucm? if i have added a local  user manually on cucm will this not show on the full directory of the auto-attendant console?
    I have already configured the settings on server to sync contacts.
    Please advise.
    Thanks

    Yes, all End Users (not Application Users) from CUCM should appear in the CUxAC directory provided that it meets any rules you have configured. By default it should pull everything over. This does not happen in realtime so you may need to force a sync, most commonly through a service restart.
    Please remember to rate helpful responses and identify helpful or correct answers.

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