Unified Business Attendant Console not syncing user directory

I have a customer that has CallManager 8.6.1 along with the Unified Business Attendant Console 8.6.1.9.  They are not syncing their user directory with LDAP.  All end users are put in manually via the CCMAdmin page.  This system has been in place since January.  In the past few months, around eight or so new users have been added to call manager, but they were not showing up int the attendant console.  I tried everything from restarting services to eventually restarting the server and the new users finally showed up.  I thought the reboot had fixed the issue, however I had them add a new user to call manager and even after waiting a few hours the new user did not show up.  This is my first time dealing with the attendant console server so any help would be appreciated.

Make sure you have setup a schedule in the WebAdmin for the sync to run, I normally set a schedule of running this Every 1 day at 02:00, this is when the sync will be done and the new users will show.
Restarting the server is forcing a new sync, this should not be needed if the schedule is configured correctly.

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